Re: Subscription Emails vs New Replies count (568 Views)
Reply
Outstanding Contributor
Pete Randall
Posts: 16,205
Registered: ‎11-03-1996
Message 1 of 11 (621 Views)

Subscription Emails vs New Replies count

My profile subscribes me to topics I participate in.  In other words, if I reply to a thread, I get an email when there is another reply to the same thread.  If I then click on the link within the email to view this new reply, the new reply count on the category screen is not reduced, even if I refresh the page.  This means that when I review the category page, I end up revisiting the same thread to look at the same reply that I've already looked at.  A minor quibble, perhaps, but it's downright annoying.


Pete
Honored Contributor
V. Nyga
Posts: 4,874
Registered: ‎09-20-2002
Message 2 of 11 (617 Views)

Re: Subscription Emails vs New Replies count

Hi Pete,

maybe only if you're auto-logged-out before?
(So I've seen it at my side)

V.
*** Say 'Thanks' with Kudos ***
Outstanding Contributor
Pete Randall
Posts: 16,205
Registered: ‎11-03-1996
Message 3 of 11 (615 Views)

Re: Subscription Emails vs New Replies count

Could be, Vo - I'll have to check that, but if so, that just turns the complaint back to the annoying auto-logout "feature".


Pete
Outstanding Contributor
Pete Randall
Posts: 16,205
Registered: ‎11-03-1996
Message 4 of 11 (606 Views)

Re: Subscription Emails vs New Replies count

No, that's not it.  I just got an email, clicked on the given link, read the new reply, closed that new tab and went back to my HP-UX category tab.  I hit refresh but the new reply count remained at 1.


Pete
Honored Contributor
Robert_Jewell
Posts: 1,238
Registered: ‎06-26-2001
Message 5 of 11 (602 Views)

Re: Subscription Emails vs New Replies count

Ive seen this as well.  I think this may be due to a new browser tab being opened.  On that new browser tab I wonder if we are still actually logged in (I am never prompted for a login when I click on the link in the email)?  If not, then that would be the reason for the new post not to be marked as read.  Ill have to check on the next new message.

 

I have also seen the persistent new message feature present on the "main screen" showing the floating message boards.  I can only clear the new message flag by going to the message board options and selecting "mark all as read".  That is a bit annoying, but doesnt seem to be persistent across all of the different boards.

 

-Bob

Acclaimed Contributor
Dennis Handly
Posts: 25,054
Registered: ‎03-06-2006
Message 6 of 11 (600 Views)

Re: Subscription Emails vs New Replies count

>I have also seen the persistent new message feature present on the "main screen" showing the floating message boards. 

 

Yes I've seen this too.  And for the Feedback board, I've looked at all the pages trying to find the unread messages.

But no connection to subscriptions because I just delete that mail.

 

>I can only clear the new message flag by going to the message board options and selecting "mark all as read".

 

Right.  And I hope that when you do the "mark" it marks all based on the time you displayed the board, not N seconds later when possibly M more posts arrived.

Outstanding Contributor
Pete Randall
Posts: 16,205
Registered: ‎11-03-1996
Message 7 of 11 (593 Views)

Re: Subscription Emails vs New Replies count

Now that's a (good) example.  I distinctly remember reading Dennis' comments, yet this morning the topic listing showed one new reply on this thread, so I clicked on it, only to re-read the same comment.


Pete
Acclaimed Contributor
Dennis Handly
Posts: 25,054
Registered: ‎03-06-2006
Message 8 of 11 (586 Views)

Re: Subscription Emails vs New Replies count

>the topic listing showed one new reply on this thread, so I clicked on it, only to re-read the same comment.

 

My problem is that it says there are unread replies in the category but I don't see any on the board.  I don't bother looking at the topic listing, maybe I should when it occurs.

Outstanding Contributor
Pete Randall
Posts: 16,205
Registered: ‎11-03-1996
Message 9 of 11 (576 Views)

Re: Subscription Emails vs New Replies count

Along the same lines, here's a thread I looked at several days ago (note Patrick's reply on 25 Aug), yet it showed up as unread this morning.  Not in my email, just listed on the category page as new.

 

http://h30499.www3.hp.com/t5/Languages-and-Scripting/Unable-to-find-library-libace-so/m-p/5312403/me...


Pete
Acclaimed Contributor
Dennis Handly
Posts: 25,054
Registered: ‎03-06-2006
Message 10 of 11 (570 Views)

Re: Subscription Emails vs New Replies count

>here's a thread I looked at several days ago (note Patrick's reply on 25 Aug), yet it showed up as unread this morning.

 

Ah, I was first mystified until I remembered that if the topics are moved, they turn new.

Outstanding Contributor
Pete Randall
Posts: 16,205
Registered: ‎11-03-1996
Message 11 of 11 (568 Views)

Re: Subscription Emails vs New Replies count

> Ah, I was first mystified until I remembered that if the topics are moved, they turn new.

 

Ahhh!  Something has carried over from the old Forums!


Pete
The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.