SMC...is it working (391 Views)
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Frequent Advisor
SantokhB
Posts: 63
Registered: ‎06-11-2004
Message 1 of 4 (391 Views)

SMC...is it working

Hello,

 

I have been trying to log a case for the last 2 weeks and it always fails with "this service is not yet available please try again later". Has anyone had success logging a case...I have tried several SAID's linked to my accountID but still no go

Honored Contributor
Stephan.
Posts: 512
Registered: ‎10-31-2002
Message 2 of 4 (388 Views)

Re: SMC...is it working

Hi SantokhB,

I have a opened a case regarding SAID migration and it worked fine for me.

 

Did you use this page: http://h20565.www2.hp.com/portal/site/hpsc/public/help/contactHP/questions?

 

hth,

Stephan

Frequent Advisor
SantokhB
Posts: 63
Registered: ‎06-11-2004
Message 3 of 4 (385 Views)

Re: SMC...is it working

Hi Stephan,

 

I have logged a case with them but as of yet no reply. If it worked for you then I will try using the SAID and then serial number

 

Cheers

 

Santokh

Honored Contributor
Stephan.
Posts: 512
Registered: ‎10-31-2002
Message 4 of 4 (383 Views)

Re: SMC...is it working

For me they forwarded it to EMEA to get the right guys on the call and it needed some time (1 or 2 Days), so perhaps it's the same for you.

 

Best,

Stephan

 

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