Old ITRC profile (995 Views)
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Occasional Visitor
ChrisLawrence
Posts: 3
Registered: ‎06-27-2011
Message 1 of 17 (995 Views)

Old ITRC profile

Hi all,

 

i am sure this question has already been asked but I couldnt see it by scanning over the posts ......

 

Did I loose my profile and information from the account I had on the ITRC form 2004?

 

I've not been on for a while so a little behind.

 

Thanks

 

Chris

Community Manager
Kevin_Paul
Posts: 957
Registered: ‎09-16-2005
Message 2 of 17 (970 Views)

Re: Old ITRC profile

Chris - there was a migration process posted in the ITRC forums over the last few months that involved making sure you had an HP Passport account that had the same email address associated with it as your ITRC forums profile.

 

What was your old ITRC screen name?  If we can locate the migrated account, we'll see what we can do for you...

I work for HP.
Occasional Visitor
ChrisLawrence
Posts: 3
Registered: ‎06-27-2011
Message 3 of 17 (960 Views)

Re: Old ITRC profile

Ok thanks and I've missed the updates or not logged on for a while so no problem if it cant me moved across but appreiate the effort :)

 

screen name was lawrenzo

id was br755333

 

Thanks

 

Chris

Community Manager
Kevin_Paul
Posts: 957
Registered: ‎09-16-2005
Message 4 of 17 (954 Views)

Re: Old ITRC profile

Chris - we'll get your HP Passport account associated with your legacy profile that contains all of your past contributions - please allow for a day or two for completion.
I work for HP.
Esteemed Contributor
Leon_Van_Dongen
Posts: 278
Registered: ‎09-30-2008
Message 5 of 17 (937 Views)

Re: Old ITRC profile

I'm having issues too.  I'm now Leon Van Dongen_2, instead of Leon Van Dongen on the old board.  I can't see the email address field in my Profile on this new site.  How do I get this fixed if indeed it is broken?  It's all so confusing trying to navigate this site.

Occasional Visitor
ChrisLawrence
Posts: 3
Registered: ‎06-27-2011
Message 6 of 17 (928 Views)

Re: Old ITRC profile

smashing - thanks a bunch .....

 

I like the new site btw ....

Community Manager
Kevin_Paul
Posts: 957
Registered: ‎09-16-2005
Message 7 of 17 (920 Views)

Re: Old ITRC profile


Leon Van Dongen_2 wrote:

I'm having issues too.  I'm now Leon Van Dongen_2, instead of Leon Van Dongen on the old board.  I can't see the email address field in my Profile on this new site.  How do I get this fixed if indeed it is broken?  It's all so confusing trying to navigate this site.


Leon - I'll send you a private message regarding your issue - click the envelope icon in the top-right portion of the screen.

I work for HP.
Established Member
pgwglass
Posts: 2
Registered: ‎03-01-2010
Message 8 of 17 (880 Views)

Re: Old ITRC profile

hi Kevin,

 

looks like I have same prob,

ITRC ID :-          pgwglass  (WW238717)  --> I have linked my support aggrement in the profile.

But now it is not showing with my passport id  ( bhavin.desai ).

My Email id is bdesai@pgwglass.com , can you do needful.

 

Thanks

Bhavin Desai

Community Manager
Kevin_Paul
Posts: 957
Registered: ‎09-16-2005
Message 9 of 17 (872 Views)

Re: Old ITRC profile

Bhavin - are you saying you're missing some forum posts from the ITRC forums (if that's the case, do you know what your screen name (not login name) was in the ITRC forums?), or that after running the HP Support Center migration wizard, now you can't find support agreements (and in that case, you'll want to log a ticket @ http://h20566.www2.hp.com/portal/site/hpsc/public/help/contactHP/questions)

I work for HP.
Occasional Visitor
Gordon40
Posts: 3
Registered: ‎07-04-2011
Message 10 of 17 (846 Views)

Re: Old ITRC profile

[ Edited ]

I'm having the same problem. Compounded by the fact that I haven't been here for a while, and the email address registered to my old ITRC account may not be current.

My old User ID was BR822220 and my current email address is (email removed by admin) (The previous one was virginmedia).

Please can someone help?

Thanks

Community Manager
Kevin_Paul
Posts: 957
Registered: ‎09-16-2005
Message 11 of 17 (822 Views)

Re: Old ITRC profile

Gordon - you should be all set now. Also, I have edited your post to remove your email address...
I work for HP.
Trusted Contributor
Gordon  Morrison
Posts: 145
Registered: ‎07-28-2004
Message 12 of 17 (791 Views)

Re: Old ITRC profile

Thanks Kevin
What does this button do?
Occasional Visitor
sallen56
Posts: 1
Registered: ‎11-30-2011
Message 13 of 17 (768 Views)

Please Help...Having poblem with Old ITRC profile

I have not accessed the Web-site for over 3 years, but my current company would like a record of what I have taken in the past in HP Training.
Looking for Web-site to find info on and How to access my past training.

Thanks Shawn Allen


Also Have a new email address

Sallen56@aol.com
Shawn Allen
Bordentown NJ 08505
User ID Shawn.Allen
Student ID 00011371930
Tec. Id SK6382

Old Danka ID 5849800001

Community Manager
Kevin_Paul
Posts: 957
Registered: ‎09-16-2005
Message 14 of 17 (764 Views)

Re: Please Help...Having poblem with Old ITRC profile

Shawn - there are a few different training/education areas on hp.com.  I'm not directly involved with any of them, but maybe these links will help get you started?

 

http://www.hp.com/education/?jumpid=hpr_r1002_usen

 

http://h20546.www2.hp.com/eshop/

I work for HP.
Acclaimed Contributor
Dennis Handly
Posts: 25,290
Registered: ‎03-06-2006
Message 15 of 17 (756 Views)

Re: Having problem with old training profile

[ Edited ]

>Looking for Web-site to find info on and how to access my past training.

 

This forum may help:

http://h30499.www3.hp.com/t5/HP-ExpertONE-Forum/bd-p/hp-expert-one-forum

Frequent Advisor
Nick Bishop (Kiwi)
Posts: 44
Registered: ‎07-02-2007
Message 16 of 17 (712 Views)

The "forgot my ID" sends the wrong userid

I had a problem trying to log into the forums after the migration.There is some history to this, as follows:

 

During the days of the ITRC, I created my account with userid=nick4mony. But at some stage, it gave me the userid=WW112831. Afterwards I found that sometimes it would accept only the first one, and sometimes only the second one (both having the same password).

 

But over time I found that the ITRC almost always wanted the second userid=WW112831.

 

But after the migration, I could not log in under that userid, so I clicked on the "Forgot my ID link" and followed the instructions. I duly got an email containing

ITRC User ID's associated with the email address: <bla>:

WW112831,

 

which is what I had been using, but it won't accept that login. But I more recently found that it does accept 'nick4mony'.

 

I've solved the problem, but it is disturbing that things don't work as they should.

 

Nick.

Acclaimed Contributor
Dennis Handly
Posts: 25,290
Registered: ‎03-06-2006
Message 17 of 17 (709 Views)

Re: The "forgot my ID" sends the wrong userid

>WW112831, which is what I had been using, but it won't accept that login. But I more recently found that it does accept 'nick4mony'.

 

I had an ID with CA*.  And a different one for HP Passport but with a same email.  After the migration, it only used the HP Passport ID.  Is this what happened for you?

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