New Forum Locations by ITRC Tree (312425 Views)
Occasional Visitor
FilipToman
Posts: 1
Registered: ‎07-13-2011
Message 26 of 102 (3,837 Views)

Re: New Forum Locations by ITRC Tree

Such a fail , and I'm saying this as HP employee...

 

And inability to use space character in our community name? wonderful restriction.

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Neighborhood Admin
BGroot
Posts: 1,112
Registered: ‎11-26-2007
Message 27 of 102 (3,832 Views)

Re: New Forum Locations by ITRC Tree

Filip,

Could you let us know what you don't like about the community? Much has been said in this forum , but would appreciate it if you could let us know what you don't like or can't find. We are collecting feedback and then we can evaluate to see what we can do. The community is not the same as the new Support Center, so if you could provide feedback on the community we would appreciate it.

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Acclaimed Contributor
Dennis Handly
Posts: 24,767
Registered: ‎03-06-2006
Message 28 of 102 (3,816 Views)

Re: New Forum Locations by ITRC Tree

>inability to use space character in our community name?

 

If you migrated from the ITRC forum, you could have your spaces.

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Valued Contributor
gigiz
Posts: 335
Registered: ‎07-07-2002
Message 29 of 102 (3,780 Views)

Re: New Forum Locations by ITRC Tree

hi

i have a problem with account with bussinnes cotract associated.

i can't login in the site for download patch

My login BR819352 .... if you need i can give you als the password.

 

Help me

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Community Manager
Kevin_Paul
Posts: 943
Registered: ‎09-16-2005
Message 30 of 102 (3,773 Views)

Re: New Forum Locations by ITRC Tree

[ Edited ]

 

I work for HP.
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Frequent Advisor
Juan de Los Palotes
Posts: 116
Registered: ‎10-06-2003
Message 31 of 102 (3,639 Views)

Re: New Forum Locations by ITRC Tree

It's amazing to see this BIG FAIL from HP, I don't know why HP decide to migrate to this new forum, but is a mistake.

 

Now, you don't have a clue where the old categories are placed.

Now, you don't recieve an email when you post a thread or when you have a response.

Now, you can't get access to post from the old ITRC.

 

really is amazing.

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Neighborhood Admin
BGroot
Posts: 1,112
Registered: ‎11-26-2007
Message 32 of 102 (3,613 Views)

Re: New Forum Locations by ITRC Tree

 

Hi,

 

You can find the layout of the ITRC forms in the necessary categories, if you look at the first post in this thread you will see a layout of the forums. 

 

You can set notification to receive an email from a thread, or board perspective, Once you are in a board or post you can select options and then “subscribe” to receive an email or you can select subscribe to RSS feeds to receive RSS feeds.

 

In your profile ( top right hand side on the page) you can define when you wish to receive an email (immediately (default) daily or weekly). Once in your profile go to "Subscriptions and Bookmarks" and in here you have specific options.

 

Regarding the problems related to some ITRC threads see http://h30499.www3.hp.com/t5/Announcements/An-update-on-the-ITRC-forums-migration/td-p/4818981

 

If you have any other issues please let me know, perhaps I can help you.

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Honored Contributor
Johan Guldmyr
Posts: 3,821
Registered: ‎06-14-2009
Message 33 of 102 (3,612 Views)

Re: New Forum Locations by ITRC Tree

"Now, you don't recieve an email when you post a thread or when you have a response."

How about you configure that in your profile? I get an e-mail when there's a new reply..


Click the Kudos Star if this was a good post.
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Occasional Advisor
Larry Day
Posts: 17
Registered: ‎09-15-2003
Message 34 of 102 (3,557 Views)

Re: New Forum Locations by ITRC Tree

I am completely frustrated and upset at the inability to FIND ANYTHING on the new format for the forums.  Your new website is basically USELESS.  By not providing direct links between the previous ITRC Forums and all its contents, you have basically locked us out of finding anything.  Links from the web should go directly to the already-existing content.  What was once a very useful tool for getting help on HP products and services... is now useless.  BTW, using the "New Forums Location by ITRC Tree" does nothing for helping you link to useful finds on Google.  Can't find a thing.

Bad, bad, bad transition, guys.  HP SIM is now even MORE DIFFICULT to troubleshoot and find out anything about.

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Occasional Visitor
Fabian_1
Posts: 3
Registered: ‎09-07-2010
Message 35 of 102 (3,476 Views)

Re: New Forum Locations by ITRC Tree

I do not know why people always have the need to change something that was working very well.
Please hurry the process to display google results on the new HP community
!!!.

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Occasional Visitor
Prabhu23
Posts: 1
Registered: ‎07-21-2011
Message 36 of 102 (3,454 Views)

Re: New Forum Locations by ITRC Tree

Absolutly Fail... I couldn't able to reach the forum page...

 

 

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Neighborhood Admin
BGroot
Posts: 1,112
Registered: ‎11-26-2007
Message 37 of 102 (3,453 Views)

Re: New Forum Locations by ITRC Tree

Hi Prabhu23,

 

What are you looking for? Perhaps I can help you out.

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Advisor
ramyfever
Posts: 19
Registered: ‎07-08-2009
Message 38 of 102 (3,428 Views)

Re: New Forum Locations by ITRC Tree

You guys are really disappointing us not only it takes forever to get a call back on our issues now all our search pages are gone.. Thumbs down..

Pathetic!!

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Honored Contributor
V. Nyga
Posts: 4,874
Registered: ‎09-20-2002
Message 39 of 102 (3,413 Views)

Re: New Forum Locations by ITRC Tree

[ Edited ]

>.. now all our search pages are gone..
And your search pages are ?...?
This site has an own search tool ...
V.

*** Say 'Thanks' with Kudos ***
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Occasional Visitor
kpeace1
Posts: 1
Registered: ‎07-22-2011
Message 40 of 102 (3,393 Views)

Re: New Forum Locations by ITRC Tree

FAIL!     FAIL!     FAIL!

 

Do everyone a favor and rollback to the old forum! 

 

 

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Regular Advisor
TomSmith
Posts: 76
Registered: ‎06-29-2011
Message 41 of 102 (3,396 Views)

Re: New Forum Locations by ITRC Tree

I am in favor of something changing, a roll back may be impossible (well not impossible, but HP's arrogance about shoving Lithium down our throats seems unwavering).

 

I would like to see a simple, professional forum that honors the old URL's, in an uncluttered manner. Preferably one that accurately reflects the years worth of contributions that so many have made.

 

-Tom

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Occasional Advisor
Ted Brooks TPS
Posts: 6
Registered: ‎03-08-2007
Message 42 of 102 (3,235 Views)

Re: New Forum Locations by ITRC Tree

I cannot find what I am looking for.  So I do a search in this ITRC Tree and I do not get any results for what I do get results from through google.com.  I have read the redirect announcement over and over again and am lost in how to accomplish this.  Not only is this not working for me but the HP Support portal is not showing my SAID's when routed to the software downloads.

 

I am so surprised on how tragic this migration to the new HP web frontend is affecting me to the point of skewing my project timelines.  I am more importantly disappointed in endorsing HP products and services when supporting them has been hobbled.   Seriously.

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Acclaimed Contributor
Dennis Handly
Posts: 24,767
Registered: ‎03-06-2006
Message 43 of 102 (3,189 Views)

Re: New Forum Locations by ITRC Tree

[ Edited ]

>So I do a search in this ITRC Tree and I do not get any results for what I do get results from through google.com.

 

When using google, do you add: ... site:http://h30499.www3.hp.com

 

What were you looking for?  Have you seen this topic?

http://h30499.www3.hp.com/t5/Tips-and-Tricks/Searching-in-the-HP-Enterprise-Business-Community/m-p/4...

 

>I have read the redirect announcement over and over again and am lost in how to accomplish this.

 

Do you have an example what you are looking for?

 

>but the HP Support portal is not showing my SAIDs when routed to the software downloads.

 

Have you seen the link about migrating your SAIDs?

https://h20566.www2.hp.com/portal/site/hpsc/aae/itrc/migrate/

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Occasional Visitor
Lennert Van Alboom
Posts: 1
Registered: ‎02-05-2010
Message 44 of 102 (3,050 Views)

Re: New Forum Locations by ITRC Tree

I'm afraid I can't help but finding the "new" solution a measure for nothing. The bare minimum for a clean move would at least keep the original ITRC links alive and redirect to the new location - heck, with a big warning to update your links, if needed. Doesn't sound like this move has been thought through at all.

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Neighborhood Admin
BGroot
Posts: 1,112
Registered: ‎11-26-2007
Message 45 of 102 (3,048 Views)

Re: New Forum Locations by ITRC Tree

Lennert,

 

Are your ITRC links not working? Which ones are not working? Could you send me a list and I will check to see what is going on.

 

Greetings,

 

Bill

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Advisor
Dick Eggleston
Posts: 20
Registered: ‎03-29-2011
Message 46 of 102 (3,068 Views)

Re: New Forum Locations by ITRC Tree

Google was better at searching the old forums the forum search engine.  Now, it all seems to have disappeared.  My guess is no one bothered to test this, determine what the impact to users would be, and find a way to mitigate.

 

With all the expertise at HP, it seems like someone would be able to redirect the links from google and translate to access the same information in its new location.

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Occasional Contributor
CA12345
Posts: 7
Registered: ‎08-01-2011
Message 47 of 102 (3,034 Views)

Re: New Forum Locations by ITRC Tree

God this is SOOOOOOO frustrating now that I can’t even Google anything…. GRRRRR….

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Occasional Contributor
CA12345
Posts: 7
Registered: ‎08-01-2011
Message 48 of 102 (3,033 Views)

Re: New Forum Locations by ITRC Tree

I 100% agree.  If HP had a decent search engine, then maybe this would work.  Also - who doesn’t use Google to troubleshoot problems?  Why would HP take away that ability?  Just one more reason to purchase from a different vendor, thanks for making my decisions easy!

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Honored Contributor
Stephan.
Posts: 512
Registered: ‎10-31-2002
Message 49 of 102 (3,024 Views)

Re: New Forum Locations by ITRC Tree

You can still use google to search the forums, it's just a question of knowing how google works.

 

Try adding "site:http://h30499.www3.hp.com" until the old links vanished from Google cache and you have the same results as before.

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Regular Advisor
Hank Ngo
Posts: 185
Registered: ‎08-01-2005
Message 50 of 102 (2,964 Views)

Re: New Forum Locations by ITRC Tree

This is horrible...Can you turn the old forum back on.

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