07-13-2011 05:16 AM
Could you let us know what you don't like about the community? Much has been said in this forum , but would appreciate it if you could let us know what you don't like or can't find. We are collecting feedback and then we can evaluate to see what we can do. The community is not the same as the new Support Center, so if you could provide feedback on the community we would appreciate it.
07-15-2011 07:23 AM
i have a problem with account with bussinnes cotract associated.
i can't login in the site for download patch
My login BR819352 .... if you need i can give you als the password.
07-15-2011 07:50 AM - edited 07-15-2011 07:51 AM
gigiz - it sounds like you're having problems with the HP Support Center, specifically accessing patches?
If that's the case, you'll want to log a ticket with the people who support that portal, @ http://h20566.www2.hp.com/portal/site/hpsc/public/
Have you already completed the migration process from http://h20566.www2.hp.com/portal/site/hpsc/aae/itr
07-18-2011 11:02 PM
It's amazing to see this BIG FAIL from HP, I don't know why HP decide to migrate to this new forum, but is a mistake.
Now, you don't have a clue where the old categories are placed.
Now, you don't recieve an email when you post a thread or when you have a response.
Now, you can't get access to post from the old ITRC.
really is amazing.
07-19-2011 01:24 AM
You can find the layout of the ITRC forms in the necessary categories, if you look at the first post in this thread you will see a layout of the forums.
You can set notification to receive an email from a thread, or board perspective, Once you are in a board or post you can select options and then “subscribe” to receive an email or you can select subscribe to RSS feeds to receive RSS feeds.
In your profile ( top right hand side on the page) you can define when you wish to receive an email (immediately (default) daily or weekly). Once in your profile go to "Subscriptions and Bookmarks" and in here you have specific options.
Regarding the problems related to some ITRC threads see http://h30499.www3.hp.com/t5/Announcements/An-upda
If you have any other issues please let me know, perhaps I can help you.
07-19-2011 01:25 AM
How about you configure that in your profile? I get an e-mail when there's a new reply..
Click the Kudos Star if this was a good post.
07-19-2011 10:39 AM
I am completely frustrated and upset at the inability to FIND ANYTHING on the new format for the forums. Your new website is basically USELESS. By not providing direct links between the previous ITRC Forums and all its contents, you have basically locked us out of finding anything. Links from the web should go directly to the already-existing content. What was once a very useful tool for getting help on HP products and services... is now useless. BTW, using the "New Forums Location by ITRC Tree" does nothing for helping you link to useful finds on Google. Can't find a thing.
Bad, bad, bad transition, guys. HP SIM is now even MORE DIFFICULT to troubleshoot and find out anything about.
07-20-2011 02:22 PM
I do not know why people always have the need to change something that was working very well.
Please hurry the process to display google results on the new HP community!!!.
07-22-2011 12:37 AM - edited 07-22-2011 05:27 AM
>.. now all our search pages are gone..
And your search pages are ?...?
This site has an own search tool ...
07-22-2011 06:41 AM
I am in favor of something changing, a roll back may be impossible (well not impossible, but HP's arrogance about shoving Lithium down our throats seems unwavering).
I would like to see a simple, professional forum that honors the old URL's, in an uncluttered manner. Preferably one that accurately reflects the years worth of contributions that so many have made.
07-26-2011 09:34 AM
I cannot find what I am looking for. So I do a search in this ITRC Tree and I do not get any results for what I do get results from through google.com. I have read the redirect announcement over and over again and am lost in how to accomplish this. Not only is this not working for me but the HP Support portal is not showing my SAID's when routed to the software downloads.
I am so surprised on how tragic this migration to the new HP web frontend is affecting me to the point of skewing my project timelines. I am more importantly disappointed in endorsing HP products and services when supporting them has been hobbled. Seriously.
07-27-2011 04:38 AM - edited 07-29-2011 04:03 PM
>So I do a search in this ITRC Tree and I do not get any results for what I do get results from through google.com.
When using google, do you add: ... site:http://h30499.www3.hp.com
What were you looking for? Have you seen this topic?
>I have read the redirect announcement over and over again and am lost in how to accomplish this.
Do you have an example what you are looking for?
>but the HP Support portal is not showing my SAIDs when routed to the software downloads.
Have you seen the link about migrating your SAIDs?
08-01-2011 05:01 AM
I'm afraid I can't help but finding the "new" solution a measure for nothing. The bare minimum for a clean move would at least keep the original ITRC links alive and redirect to the new location - heck, with a big warning to update your links, if needed. Doesn't sound like this move has been thought through at all.
08-01-2011 05:30 AM
Google was better at searching the old forums the forum search engine. Now, it all seems to have disappeared. My guess is no one bothered to test this, determine what the impact to users would be, and find a way to mitigate.
With all the expertise at HP, it seems like someone would be able to redirect the links from google and translate to access the same information in its new location.
08-01-2011 07:33 AM
I 100% agree. If HP had a decent search engine, then maybe this would work. Also - who doesn’t use Google to troubleshoot problems? Why would HP take away that ability? Just one more reason to purchase from a different vendor, thanks for making my decisions easy!
08-01-2011 08:04 AM
You can still use google to search the forums, it's just a question of knowing how google works.
Try adding "site:http://h30499.www3.hp.com" until the old links vanished from Google cache and you have the same results as before.