Re: ITRC to HP Communities Migration Desaster (1041 Views)
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Frequent Advisor
Posts: 34
Registered: ‎08-05-2000
Message 1 of 9 (1,118 Views)

ITRC to HP Communities Migration Desaster

[ Edited ]

Hi,

 

after that "great" ITRC to Comunities migration virtually all forum entries are gone.

The Google cache still knows them ... which is raising the level of frustration.

 

As an example: search bbc-288 (ITRC >100 entries ... now ... Communities 0 entry)

 

Is there any activity to fix this an restore the lost information for use without login first ?

 

Martin

Community Manager
Posts: 966
Registered: ‎09-16-2005
Message 2 of 9 (1,106 Views)

Re: ITRC to HP Communities Migration Desaster

Martin - regarding the old ITRC content still showing in 3rd party searches (such as Google), and missing content - please see http://h30499.www3.hp.com/t5/Announcements/An-update-on-the-ITRC-forums-migration/td-p/4818981

 

I can't duplicate your problem searching for "bbc-288" - here are the results I'm seeing when running that query:

 

bbc search.JPG

I work for HP.
Occasional Visitor
Posts: 1
Registered: ‎09-17-2009
Message 3 of 9 (1,077 Views)

Re: ITRC to HP Communities Migration Desaster

I believe there is an issue with the new search.

 

I performed one search, removed the search string, performed another search and was rewarded with > 10,000 hits with the word 'search' in them. Not what I searched for.

 

 

Screenshot attached.

 

 

Frequent Advisor
Posts: 72
Registered: ‎10-10-2008
Message 4 of 9 (1,071 Views)

Re: ITRC to HP Communities Migration Desaster

I would call myself quite experienced when it comes to internet communities, but the whole search here that seems to be split into a few sub-searches with "search for ..." overwriting your entered text is inacceptable.

 

The ITRC forums were more often than not what kept me from contacting support.

 

Now i'm not able to find anything anymore.

I enter for example the error message

"Error 487 in call MapViewOfFileEx - Attempt to access invalid address."

in Google and get results for ITRC.

 

I click on the link and end up at this redirect site (which is a joke, because it doesn't redirect) i started to hate.

Okay, no problem, let's search in the new site.

 

"Error 487 in call MapViewOfFileEx - Attempt to access invalid address." and "Board" -> 0 results

"Error 487 in call MapViewOfFileEx - Attempt to access invalid address." and "Community" -> 0 results

 

So where are the at least 4 results google finds ?

 

For me the ITRC forums died pretty much with this "upgrade".

Regular Advisor
Posts: 76
Registered: ‎06-29-2011
Message 5 of 9 (1,057 Views)

Re: ITRC to HP Communities Migration Desaster

The ITRC didn't just die, it was murdered.

Honored Contributor
Posts: 4,874
Registered: ‎09-20-2002
Message 6 of 9 (1,052 Views)

Re: ITRC to HP Communities Migration Desaster

@WirlH: you have to use 'in cache' from Google at the moment, till HP has redirected the links to the new pages here.
This one is in cache:
http://webcache.googleusercontent.com/search?q=cache:CX2KKKydFLMJ:forums11.itrc.hp.com/service/forum...

HTH
V.
*** Say 'Thanks' with Kudos ***
Honored Contributor
Posts: 4,874
Registered: ‎09-20-2002
Message 7 of 9 (1,048 Views)

Re: ITRC to HP Communities Migration Desaster

[ Edited ]

Of course it was very unlucky from HP to send the old server into retirement instead of let them run - let's say maybe 1 more year.
And of course none of the people who made the decision will appear here to pick up the well deserved old tomatos, citrons and raspberries from us ...
But:
I hope we are technicians enough to handle this nevertheless.

V.

*** Say 'Thanks' with Kudos ***
Community Manager
Posts: 966
Registered: ‎09-16-2005
Message 8 of 9 (1,043 Views)

Re: ITRC to HP Communities Migration Desaster


Gavin Jones : SIB wrote:

I believe there is an issue with the new search.

 

I performed one search, removed the search string, performed another search and was rewarded with > 10,000 hits with the word 'search' in them. Not what I searched for.

 

 


Gavin - this is a known issue that Lithium is addressing.  Hoping to have an update/resolution soon.

I work for HP.
Highlighted
Community Manager
Posts: 966
Registered: ‎09-16-2005
Message 9 of 9 (1,041 Views)

Re: ITRC to HP Communities Migration Desaster

WirlH - it looks like what's happening is the search box here in the community is interpreting Error 487 in call MapViewOfFileEx - Attempt to access invalid address as:

Give me results for "Error 487 in call MapViewOfFileEx to access invalid address"  that don't contain  "Attempt" (because of the minus sign is being used as an exclude option.

 

As the "advanced search" page allows you to exclude words/phrases, I think this behavior probably causes unnecessary frustration with the "basic" search box, so I'll see if that can be changed.

 

In the meantime, putting your search string in quotes ("Error 487 in call MapViewOfFileEx - Attempt to access invalid address") is a temporary work-around.

I work for HP.
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