How to reclaim my old user? (1431 Views)
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Occasional Advisor
JamesLeatherma2
Posts: 8
Registered: ‎11-12-2010
Message 1 of 19 (1,431 Views)

How to reclaim my old user?

Yes, I am me. But I am also me: http://h30499.www3.hp.com/t5/user/v1/viewprofilepage/user-id/1103247

 

Does anyone know how to recover the login credentials for an old user?

Acclaimed Contributor
Dennis Handly
Posts: 25,277
Registered: ‎03-06-2006
Message 2 of 19 (1,405 Views)

Re: How to reclaim my old user?

Do you have any idea about the old HP Passport ID or mail?

Occasional Advisor
JamesLeatherma2
Posts: 8
Registered: ‎11-12-2010
Message 3 of 19 (1,390 Views)

Re: How to reclaim my old user?

This was waaaay before HP Passport, and several jobs ago.
Acclaimed Contributor
Dennis Handly
Posts: 25,277
Registered: ‎03-06-2006
Message 4 of 19 (1,385 Views)

Re: How to reclaim my old user?

>This was waaaay before HP Passport

 

You may want to look at this pre-migration topic to see if it helps:

http://h30499.www3.hp.com/t5/Your-Questions-Regarding-ITRC/Important-information-about-the-upcoming-...

 

You may have to ask a moderator to see if they can help.

Occasional Advisor
JamesLeatherman
Posts: 6
Registered: ‎09-10-2012
Message 5 of 19 (1,363 Views)

Re: How to reclaim my old user?

OK, now I am the THIRD iteration of JamesLeatherman, and I have ZERO posts.

 

http://h30499.www3.hp.com/t5/user/viewprofilepage/user-id/1348405

Esteemed Contributor
James Leatherman
Posts: 543
Registered: ‎06-05-2008
Message 6 of 19 (1,331 Views)

Re: How to reclaim my old user?

Success! I am now me!

 

Thanks very much.

Occasional Advisor
JamesLeatherman
Posts: 6
Registered: ‎09-10-2012
Message 7 of 19 (1,175 Views)

Re: How to reclaim my old user?

AHHH!! What happened?

 

I lost my identity as my legacy user, and now I am back as a new user with only this one message topic!

 

Is this because I changed my email address in my profile?

 

This is horrible!

Esteemed Contributor
James Leatherman
Posts: 543
Registered: ‎06-05-2008
Message 8 of 19 (1,173 Views)

Re: How to reclaim my old user?

...And now I am me again.

 

WHAT>THE>HELL...

Acclaimed Contributor
Dennis Handly
Posts: 25,277
Registered: ‎03-06-2006
Message 9 of 19 (1,167 Views)

Re: How to reclaim my old user?

[ Edited ]

Your older name doesn't have a space in it. ??

Honored Contributor
sekar sundaram
Posts: 615
Registered: ‎11-14-2008
Message 10 of 19 (1,157 Views)

Re: How to reclaim my old user?

Hi Moderators and Admins....

 

Please help me as well....

inventsekar_1

http://h30499.www3.hp.com/t5/user/viewprofilepage/user-id/1041938

 

it was me, at 2005, during my first job with HP i had that profile. i was an active member, you can see 508 posts and 82 kudos...good, isnt...(if you need any proof, you can check that users posts and you will see only HPUX and HPOV posts)

 

My present id is sekar sundaram

http://h30499.www3.hp.com/t5/user/viewprofilepage/user-id/608691

i am active with this profile from 2008 (i think i left HP at that time only and my previous id inventsekar_1 had the email my hp.com email id, i think that is why i registered a new user)

 

if you please merge these two profiles, it will be very helpful for a "7year old" member of the great ITRC

 

Acclaimed Contributor
Dennis Handly
Posts: 25,277
Registered: ‎03-06-2006
Message 11 of 19 (1,148 Views)

Re: How to reclaim my old user?

>if you please merge these two profiles

 

I don't think it is possible to merge profiles.

Honored Contributor
sekar sundaram
Posts: 615
Registered: ‎11-14-2008
Message 12 of 19 (1,142 Views)

Re: How to reclaim my old user?

>> I don't think it is possible to merge profiles.

by merge, i meant, the old inventsekar profile's number of posts and kudoes should be added to my present sekar sundaram profile.

i thought that is what happened in this request from this user...

Acclaimed Contributor
Dennis Handly
Posts: 25,277
Registered: ‎03-06-2006
Message 13 of 19 (1,135 Views)

Re: How to reclaim my old user?

>by merge, I meant, the old inventsekar profile's number of posts and kudos should be added to my present sekar sundaram profile.

 

Yes, that's what "merge" means to me too but it isn't available.

The only "merge" that was done was between the BCS and ITRC forums, if you set things up properly.

 

>I thought that is what happened in this request from this user.

 

No, this user didn't want the new IDs, just to use the old.  The two new ones had 8 + 2 posts.

The old had 448.

And I'm not sure if James solved it by himself?

Community Manager
Warren_Admin
Posts: 186
Registered: ‎03-16-2007
Message 14 of 19 (1,089 Views)

Re: How to reclaim my old user?

Dennis is correct. The only time when it is possible to merge two accounts on our platform is during a migration. And as the pre-migration posts on the ITRC stated, the accounts to be merged had to have the same email address. The migration engine compared all of the email addresses and merged those accounts sharing identical addresses. This took care of people who had, for example, lost their credentials and could not recover them for one reason or another. Once the migrations were completed, we do not have the ability to merge accounts. 

 

In the case where a member has two accounts and can access both (i.e., they are tied to different HP Passport accounts), it's best to simply choose one and use it, and let the other one rest. Since we can't merge them, there is little else we can do. If on the other hand, only one account is available (tied to a Passport  account), it is possible to transfer the association with the Passport account to the currently unavailable Community account. This is something Kevin_Paul or I have to do, and we have done this for a significant number of members.

Occasional Advisor
JamesLeatherman
Posts: 6
Registered: ‎09-10-2012
Message 15 of 19 (924 Views)

Re: How to reclaim my old user?

Apparently, it UNsolved itself for me. Now I am a visitor again.

Esteemed Contributor
James Leatherman
Posts: 543
Registered: ‎06-05-2008
Message 16 of 19 (920 Views)

Re: How to reclaim my old user?

Ah, but wait! I log out and log back in, and voila!

Seriously?

Occasional Visitor
crackers2
Posts: 1
Registered: ‎04-11-2013
Message 17 of 19 (906 Views)

Re: How to reclaim my old user?

Talk about a mess!!

 

The board has changed since my last visit on 2/15/13 @1:39pm. 

1st I couldn't log in with my name & password so created new pw, couldn't do that either, said that name was already taken! So changed name also. Then when I thought I'd found the right place to post, got told that either name or pw was incorrect!! So had to go another route: forgot name & finally got recognized. What the heck is going on here?! 

 

I'm about to go buy a different brand of All-In-One just so I don't have to put up with this c#%*. 

I do not like this change, sure didn't have these problems with old board.

 

By the way, this whole process has robbed me of precious time that was needed else where.

Occasional Advisor
JamesLeatherman
Posts: 6
Registered: ‎09-10-2012
Message 18 of 19 (861 Views)

Re: How to reclaim my old user?

Jesus Christ, AGAIN???

Occasional Advisor
JamesLeatherman
Posts: 6
Registered: ‎09-10-2012
Message 19 of 19 (832 Views)

Re: How to reclaim my old user?

This should not be this difficult.

My real user is http://h30499.www3.hp.com/t5/user/viewprofilepage/user-id/1103247

This duplicate user is http://h30499.www3.hp.com/t5/user/viewprofilepage/user-id/1348405

How about we delete my duplicate user?
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