09-06-2012 04:04 PM
Yes, I am me. But I am also me: http://h30499.www3.hp.com/t5/user/v1/viewprofilepa
Does anyone know how to recover the login credentials for an old user?
09-07-2012 09:52 PM
>This was waaaay before HP Passport
You may want to look at this pre-migration topic to see if it helps:
You may have to ask a moderator to see if they can help.
11-06-2012 02:07 PM
AHHH!! What happened?
I lost my identity as my legacy user, and now I am back as a new user with only this one message topic!
Is this because I changed my email address in my profile?
This is horrible!
11-08-2012 03:05 PM
Hi Moderators and Admins....
Please help me as well....
it was me, at 2005, during my first job with HP i had that profile. i was an active member, you can see 508 posts and 82 kudos...good, isnt...(if you need any proof, you can check that users posts and you will see only HPUX and HPOV posts)
My present id is sekar sundaram
i am active with this profile from 2008 (i think i left HP at that time only and my previous id inventsekar_1 had the email my hp.com email id, i think that is why i registered a new user)
if you please merge these two profiles, it will be very helpful for a "7year old" member of the great ITRC
11-08-2012 11:04 PM
>> I don't think it is possible to merge profiles.
by merge, i meant, the old inventsekar profile's number of posts and kudoes should be added to my present sekar sundaram profile.
i thought that is what happened in this request from this user...
11-08-2012 11:57 PM
>by merge, I meant, the old inventsekar profile's number of posts and kudos should be added to my present sekar sundaram profile.
Yes, that's what "merge" means to me too but it isn't available.
The only "merge" that was done was between the BCS and ITRC forums, if you set things up properly.
>I thought that is what happened in this request from this user.
No, this user didn't want the new IDs, just to use the old. The two new ones had 8 + 2 posts.
The old had 448.
And I'm not sure if James solved it by himself?
12-06-2012 02:18 PM
Dennis is correct. The only time when it is possible to merge two accounts on our platform is during a migration. And as the pre-migration posts on the ITRC stated, the accounts to be merged had to have the same email address. The migration engine compared all of the email addresses and merged those accounts sharing identical addresses. This took care of people who had, for example, lost their credentials and could not recover them for one reason or another. Once the migrations were completed, we do not have the ability to merge accounts.
In the case where a member has two accounts and can access both (i.e., they are tied to different HP Passport accounts), it's best to simply choose one and use it, and let the other one rest. Since we can't merge them, there is little else we can do. If on the other hand, only one account is available (tied to a Passport account), it is possible to transfer the association with the Passport account to the currently unavailable Community account. This is something Kevin_Paul or I have to do, and we have done this for a significant number of members.
04-11-2013 01:13 PM
Talk about a mess!!
The board has changed since my last visit on 2/15/13 @1:39pm.
1st I couldn't log in with my name & password so created new pw, couldn't do that either, said that name was already taken! So changed name also. Then when I thought I'd found the right place to post, got told that either name or pw was incorrect!! So had to go another route: forgot name & finally got recognized. What the heck is going on here?!
I'm about to go buy a different brand of All-In-One just so I don't have to put up with this c#%*.
I do not like this change, sure didn't have these problems with old board.
By the way, this whole process has robbed me of precious time that was needed else where.
06-13-2013 03:04 PM
My real user is http://h30499.www3.hp.com/t5/user/viewprofilepage/
This duplicate user is http://h30499.www3.hp.com/t5/user/viewprofilepage/
How about we delete my duplicate user?