Re: Forum availability and performance topic (1062 Views)
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Acclaimed Contributor
Dennis Handly
Posts: 25,276
Registered: ‎03-06-2006
Message 1 of 23 (1,287 Views)

Forum availability and performance topic

I've been getting terrible forum performance for the last 45 minutes.

I get the infamous: Your request is currently being processed...

And connection reset browser messages.

And I lost a reply.

Acclaimed Contributor
James R. Ferguson
Posts: 21,184
Registered: ‎07-06-2000
Message 2 of 23 (1,282 Views)

Re: Forum availability and performance topic

Hi Dennis:

 

I've had similar problems during the last few weeks.  Intermittant, yes; and thankfully short-lived.  However, I thought that problems like this wouldn't be an issue.  After all, this was a disease long suffered by the good old, defunct ITRC Forums which *had* to be "improved".  So much for the new HPSC.

 

Regards!

 

...JRF...

Regular Advisor
TomSmith
Posts: 76
Registered: ‎06-29-2011
Message 3 of 23 (1,279 Views)

Re: Forum availability and performance topic

And just think of all of the spam we were missing with the "old" forum.

Acclaimed Contributor
Dennis Handly
Posts: 25,276
Registered: ‎03-06-2006
Message 4 of 23 (1,273 Views)

Re: Forum availability and performance topic

[ Edited ]

>Intermittent, yes; and thankfully short-lived.

 

Right.  Most of my performance issues were due to firefox browser issues taking 1 to 2 Gb of VM and then slowing to a crawl until I restarted it.  This may be due to the fancy-smancy new forum pages, not because I went to 5.0?

 

>So much for the new HPSC.

 

There is no connection between the new HPSC and Enterprise Business Community | HP Online Forum.

I assume different servers, software and support people.  (And excuses.  ;-)

Acclaimed Contributor
Dennis Handly
Posts: 25,276
Registered: ‎03-06-2006
Message 5 of 23 (1,272 Views)

Re: Forum availability and performance topic

>just think of all of the spam we were missing with the "old" forum.

 

Intentional spam or the new fancy avatars/emoticons, wasted white space, etc?

 

I had to rigorously hunt down spam on the ITRC.  In the new forum it is easy for anyone to do.

Community Manager
Kevin_Paul
Posts: 957
Registered: ‎09-16-2005
Message 6 of 23 (1,266 Views)

Re: Forum availability and performance topic

We did have an issue this morning with site performance due to indexing the community content for hp.com.  We're working to make sure that this type of work is done in off-hours in the future, so hopefully that will put a quick end to the performance issues.  But please let me know if you see it again, and exactly what time of the day it was occurring.

I work for HP.
Acclaimed Contributor
Dennis Handly
Posts: 25,276
Registered: ‎03-06-2006
Message 7 of 23 (1,233 Views)

Re: Forum availability and performance topic

[ Edited ]

In case you never go to the main EBC forum page: http://h30499.www3.hp.com/

 

Important Notice

Due to updates and scheduled maintenance, the Enterprise Business Community will be available for reading only from Thursday, July 28, 2011, 11:00 pm GMT  /  5:00 pm EDT /  2:00 pm PDT until after Noon (most North American time zones) on Friday, July 29, 2011.

During this time, members will not be able to reply or comment on posts, or begin new ones. At the conclusion of these scheduled maintenance periods, you will be able to post normally.

 

Unfortunately it doesn't help that the starting time for UTC doesn't match the times in EDT and PDT.  :-(

1400 PDT == 1700 EDT == 2100 UTC == 9 pm UTC



Any reason why the ending time isn't specific?

Why not say the service man will be there in the three hour window from 1200 EDT to 1200 PDT?  :-)

Or spell it: afternoon sometime, whenever ...

Honored Contributor
V. Nyga
Posts: 4,874
Registered: ‎09-20-2002
Message 8 of 23 (1,220 Views)

Re: Forum availability and performance topic

Dennis - thanks for that!

 

Any reason why it will happen mostly at this Friday - Sysadmin Day(!) ?

 

*** Say 'Thanks' with Kudos ***
Community Manager
Kevin_Paul
Posts: 957
Registered: ‎09-16-2005
Message 9 of 23 (1,209 Views)

Re: Forum availability and performance topic

We'll get that time issue updated this morning - thanks for noticing and pointing out the inconsistency.

I work for HP.
Community Manager
Warren_Admin
Posts: 186
Registered: ‎03-16-2007
Message 10 of 23 (1,202 Views)

Re: Forum availability and performance topic

Thank you for catching our GMT error. The times were copied from a spreadsheet that obviously needs to be retired -- immediately.

 

The ending time is expressed as "after Noon" because the time to completion for the maintenance being performed can be partially dependent on internet traffic and performance.

Acclaimed Contributor
Dennis Handly
Posts: 25,276
Registered: ‎03-06-2006
Message 11 of 23 (1,184 Views)

Re: Forum availability and performance topic

>can be partially dependent on internet traffic

 

Hopefully you meant intranet traffic? ;-)

Acclaimed Contributor
Dennis Handly
Posts: 25,276
Registered: ‎03-06-2006
Message 12 of 23 (1,179 Views)

Re: Forum availability and performance topic

[ Edited ]
Acclaimed Contributor
Dennis Handly
Posts: 25,276
Registered: ‎03-06-2006
Message 13 of 23 (1,158 Views)

Re: Forum availability and performance topic

[ Edited ]

Right now most of my firefox tabs are spinning on this message:

Transferring data from tags.bluekai.com...

 

I can of course Stop them.

(Unless this is how I can stop HP Passport from expiring my session?  ;-)

Outstanding Contributor
Pete Randall
Posts: 16,205
Registered: ‎11-03-1996
Message 14 of 23 (1,156 Views)

Re: Forum availability and performance topic

Interesting, Dennis, because mine do not exhibit that particular behaviour.  I click, it goes, no "spinning".  FF 6.0 on Winblows XP.


Pete
Acclaimed Contributor
Dennis Handly
Posts: 25,276
Registered: ‎03-06-2006
Message 15 of 23 (1,151 Views)

Re: Forum availability and performance topic

[ Edited ]

>because mine do not exhibit that particular behaviour.

 

Yes, it just started.

 

Oh boy:

http://www.bluekai.com/registry/

 

>it hasn't started HERE.  ;^)

 

Perhaps your computer is too fast for you to see it?  :-)

Outstanding Contributor
Pete Randall
Posts: 16,205
Registered: ‎11-03-1996
Message 16 of 23 (1,150 Views)

Re: Forum availability and performance topic

Yeah, that''s what I'm saying:  it hasn't started HERE.  ;^)


Pete
Acclaimed Contributor
Dennis Handly
Posts: 25,276
Registered: ‎03-06-2006
Message 17 of 23 (1,136 Views)

Re: Forum availability and performance topic

[ Edited ]

I restarted my browser and it's gone.

 

It was back again late Aug 28.

Acclaimed Contributor
Dennis Handly
Posts: 25,276
Registered: ‎03-06-2006
Message 18 of 23 (1,126 Views)

Re: Forum availability and performance topic

>Most of my performance issues were due to firefox browser issues taking 1 to 2 Gb of VM and then slowing to a crawl

 

This appears to be a memory leak in the "It's All Text!" add-on that was fixed recently.

Acclaimed Contributor
Dennis Handly
Posts: 25,276
Registered: ‎03-06-2006
Message 19 of 23 (1,090 Views)

Re: Forum availability and performance topic

I've been getting terrible forum performance for the last 30 minutes.

I get the infamous: Your request is currently being processed...

Honored Contributor
Stephan.
Posts: 512
Registered: ‎10-31-2002
Message 20 of 23 (1,089 Views)

Re: Forum availability and performance topic

Same here ... but more like the last 1hour ... and ongoing.

 

I'm also missing the overview of my postings on my 'user page'

Acclaimed Contributor
Dennis Handly
Posts: 25,276
Registered: ‎03-06-2006
Message 21 of 23 (1,078 Views)

Re: Forum availability and performance topic

I just noticed this on the main EBC forum page:

Important Notice

The Enterprise Business Community may be unavailable for up to 15 minutes beginning at 11:30 U.S. Pacific time today (20 October). We apologize for any inconvenience.

Community Manager
Warren_Admin
Posts: 186
Registered: ‎03-16-2007
Message 22 of 23 (1,070 Views)

Re: Forum availability and performance topic

The community re-start is complete. Thank you for your patience and understanding.

 

Thank you,
Warren_Admin, HP Enterprise Community Managing Administrator
Any opinions expressed are mine alone and do not represent HP

 

Acclaimed Contributor
James R. Ferguson
Posts: 21,184
Registered: ‎07-06-2000
Message 23 of 23 (1,062 Views)

Re: Forum availability and performance topic

Hi:

 

I, for one, even though I am a "constant" user, never saw the maintenance notice.  What I *did* see when I refreshed a page a while ago was a big Lithium label with verbiage that the Forums were undergoing maintenance.  You need to do much better with your announcements both in visability and in lead-time notice.

 

...JRF...

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