Re: Feedback on new site (ranking) (1660 Views)
Regular Advisor
TomSmith
Posts: 76
Registered: ‎06-29-2011
Message 51 of 111 (1,797 Views)

Re: Feedback on new site

Warren,

You commented that the Coca-Cola example wasn't a true "roll back" but was a similar product. At this point I, and I would assume based on the feedback on this forum, and many others would be thrilled if you gave us something similar to the old ITRC forums. Of course the old URL's would need to be there as well, not sure if the corn syrup analogy works there.

 

Seriously, there does seem to be an indifference coming from the community admins (or whatever the role or rank is) when responding to the multitude of complaints about the new community. It seems pretty clear that HP miscalculated when this new community was designed, and lost sight of what made the forum a valuable successful tool. The plan for migration also seems to have been an after thought, or maybe it was rushed.

 

All of the frills like avatars etc. are just getting in the way of getting the job done. As an HP support customer I would like to know that HP is listening and cares.

Advisor
twodogmike
Posts: 16
Registered: ‎08-20-1999
Message 52 of 111 (1,789 Views)

Re: Feedback on new site

I have given it a chance. As some of the other users have mentioned, it is much easier to go to GOOGLE to find a match and then go to a third party site if possible. This is just ridiculous.

twodogmike
Outstanding Contributor
Pete Randall
Posts: 16,205
Registered: ‎11-03-1996
Message 53 of 111 (1,773 Views)

Re: Feedback on new site

You know what else is annoying?  Having these threads broken up into multiple pages.  I've gone into my profile and changed all the blah per blah numbers I can to their highest limits, yet this thread, for example is still getting broken into two pages.  Having to switch from scroll bar to page click then back to scroll bar is a giant PITA.


Pete
Outstanding Contributor
Pete Randall
Posts: 16,205
Registered: ‎11-03-1996
Message 54 of 111 (1,766 Views)

Re: Feedback on new site

Not only that, but when reviewing this particular category, Community Feedback % Suggestions, there is a number representing "new postings which, when clicked, is supposed to jump me to the first unread message.  It doesn't.  It jumps me to the bottom of the first page, to a posting I've already read.  I then have to click on page 2 and manually scroll down to find the unread message.


Pete
Honored Contributor
Stephan.
Posts: 512
Registered: ‎10-31-2002
Message 55 of 111 (1,755 Views)

Re: Feedback on new site

Pete,

there is an option in your profile for that.

 

Profile > Preferences > Linear Layout > 

 

"Jump to first unread post in a topic"

 

hth

Stephan

Outstanding Contributor
Pete Randall
Posts: 16,205
Registered: ‎11-03-1996
Message 56 of 111 (1,753 Views)

Re: Feedback on new site

I assume that would make it always behave that way and that is NOT what I want. 

 

I simply want the stupid website to behave by it's own self-proclaimed rules.  When I click on something that says it's going to behave this way, I expect it to do just that.


Pete
Community Manager
Kevin_Paul
Posts: 957
Registered: ‎09-16-2005
Message 57 of 111 (1,747 Views)

Re: Feedback on new site

We've updated the "posts per page" to 25 - I would agree that 10 per page was resulting in too much pagination.


Not sure why clicking on the "New Posts" column from a board view would behave that way - I will look into it.

I work for HP.
Outstanding Contributor
Pete Randall
Posts: 16,205
Registered: ‎11-03-1996
Message 58 of 111 (1,741 Views)

Re: Feedback on new site

[ Edited ]

Under  >Profile  >Preferences  >Topic Layout, I have already increased "posts per page" to the max allowed, which is 200.  Not sure what "posts per page" you're referring to, Kevin - is there another one?

 

Current count for this thread is around 58 replies, so I would guess that I was being cut off at 50, which makes no sense since I had specified 200 "posts" per "page".  Are my definitions of these terms faulty - again?

 

Under >Profile  >Preferences  >Linear Layout, I do have 50 posts per topic, that might be what I'm running into.  If so, that's ridiculous.  

 

Still don't know where you raised things to 25!


Pete
Community Manager
Kevin_Paul
Posts: 957
Registered: ‎09-16-2005
Message 59 of 111 (1,731 Views)

Re: Feedback on new site

Pete - ignore the "Topic Layout" settings.

 

You want to use the "Linear Layout" options - that will create the response you're looking for.

 

Topics per page - this will control how many topics (posts/discussions) are displayed on a single page when you're at a board level (Community Feedback & Suggestions, for example).

 

I work for HP.
Outstanding Contributor
Pete Randall
Posts: 16,205
Registered: ‎11-03-1996
Message 60 of 111 (1,727 Views)

Re: Feedback on new site

So you changed the default to 25.  I would like the maximum raised to unlimited.  I don't have the patience to page through things - that's what scroll bars are for!


Pete
Community Manager
Kevin_Paul
Posts: 957
Registered: ‎09-16-2005
Message 61 of 111 (1,750 Views)

Re: Feedback on new site

Well, in the meantime I trust that 50 (if you max out your own setting for this) is far better than 10 - can't promise we can change the maximum, but I will add it to the list of enhancement requests.

I work for HP.
Outstanding Contributor
Pete Randall
Posts: 16,205
Registered: ‎11-03-1996
Message 62 of 111 (1,748 Views)

Re: Feedback on new site

Thanks, Kevin.  I can live with 50 for now but I don't understand what the limit is saving, perhaps page load time for really long threads?  That's a choice for each indiviual to make I would think.  Perhaps a word of caution in the explanation of the parameter so the user would know what they're letting themselves in for?


Pete
Acclaimed Contributor
James R. Ferguson
Posts: 21,184
Registered: ‎07-06-2000
Message 63 of 111 (1,735 Views)

Re: Feedback on new site


Warren_Admin wrote:

 

Every social platform has its own terminology. ...

 

Then there are ranks. A rank can be based on a formula that measures one's contributions to the community. These ranks are named, e.g., "Frequent Advisor," and you can progress "up the ladder" as your contributions increase.

 


That's all fine and wonderful.  Here's my comments and questions:

 

1.  DEFINE your terminology when you present something!  No good writer will ever *assume* that every reader will know a particular acronym a priori and/or that every reader will understand what a term indigenous to the culture/craft/profession signifies.

 

2.  Thanks to Dennis we have a ordered list of the ranking "labels" [ including a bunch of Asian character sets that mean nothing to English monoglots like me ].  That's fine.  *NOW* the question is (and I've asked it before to no avail), EXACTLY what is the formula that establishes the various ranks?  Is it simply the number of kudos?  Is it a ratio of responses-to-kudos?  How about publishing some official guide to understanding all of the nuances of this community?  Did HP just buy-into Lithium and is just learning along the way like we are?

 

...JRF...

Acclaimed Contributor
Dennis Handly
Posts: 25,291
Registered: ‎03-06-2006
Message 64 of 111 (1,720 Views)

Re: Feedback on new site (ranking)

[ Edited ]

>2.  Thanks to Dennis we have a ordered list of the ranking "labels"

 

These aren't really ordered because I couldn't figure out any useful order.  The only order is the kudos.

 

Here is the ranking help on a strange shadowy mirror of our forum:

http://h30499.www3.hp.com/t5/Community-Feedback-Suggestions/Display-order-of-topics-newest-response-...

https://h10078.www1.hp.com/bto/download/ranking_July10.pdf

 

The official ranking list:

http://h30499.www3.hp.com/t5/Tips-and-Tricks/Ranking-Overview/td-p/4828337



>Is it simply the number of kudos?

 

Not that I can see.  Riff-raff with 10% of my kudos have the same rank.  It doesn't seem to be start date or possibly number of posts??

 

> Did HP just buy-into Lithium and is just learning along the way like we are?

 

The forum has been going for at least a year.  Somebody should know something.  Otherwise as I said:

    It's the kudos man, it's the stinkin' kudos.  ;-)

Advisor
twodogmike
Posts: 16
Registered: ‎08-20-1999
Message 65 of 111 (1,714 Views)

Re: Feedback on new site

[ Edited ]

Good point. The whole company attitude seems to be, "to hell with what the user wants."  They seem to forget that most of us are command line users.  The fripperies that web designers have put into this atrocity are more in line with Baby Einstein stuff than anything UNIX professionals would choose.

twodogmike
Acclaimed Contributor
Dennis Handly
Posts: 25,291
Registered: ‎03-06-2006
Message 66 of 111 (1,674 Views)

Re: Feedback on new site (ranking)

[ Edited ]
Community Manager
Kevin_Paul
Posts: 957
Registered: ‎09-16-2005
Message 67 of 111 (1,670 Views)

Re: Feedback on new site (ranking)

Thanks Dennis - you beat me to it!

I work for HP.
Acclaimed Contributor
James R. Ferguson
Posts: 21,184
Registered: ‎07-06-2000
Message 68 of 111 (1,658 Views)

Re: Feedback on new site (ranking)

Hi:

 

OK, so there is finally a document that describes the relative rankings.  I still have two questions (but of course):

 

1.  The document shows the sequence as 'Outstanding Contributor' -> 'Acclaimed Contributor' yet the kudo leaderboard suggests that pure kudo's should reverse this order.  Which is true?

 

2.  I have repeatedly asked for the formula, criteria, ranges, call it what you will, for each rank label.  Can we please have that secret too?  I suspect that some combination of a kudo count together with the recorded number of posts forms the basis for any ranking.  Correct or not?

 

Regards!

 

...JRF...



Acclaimed Contributor
Dennis Handly
Posts: 25,291
Registered: ‎03-06-2006
Message 69 of 111 (1,660 Views)

Re: Feedback on new site (ranking)

[ Edited ]

>I have repeatedly asked for the formula, criteria, ranges, 

 

Or source code.  ;-)

 

They may be trying to make it up to SEP for all of those lost points.

Acclaimed Contributor
James R. Ferguson
Posts: 21,184
Registered: ‎07-06-2000
Message 70 of 111 (1,651 Views)

Re: Feedback on new site (ranking)


Dennis Handly wrote

 

They may be trying to make it up to SEP for all of those lost points.


And now that I read the 'official' guide a second time I note that it says "...Ranks are used to indicate the number, quality...".

 

Hence, I think I have half of my answer: the *absolute* number of posts factors into the ranking (label) and that has the highest (or only) weight in the determination.

 

To support this, SEP's 27,966 posts far exeed my 16,613.  Too, Chery G.'s status and her total of 18,202 tells me that there is a transition point somewhere around her level to "acclaimed".

 

It would still be very nice to have an official mapping of ranks to some "point" level(s).  Gee, we could all see that in the good old ITRC ...

 

Regards!

 

...JRF...

 


Acclaimed Contributor
Dennis Handly
Posts: 25,291
Registered: ‎03-06-2006
Message 71 of 111 (1,640 Views)

Re: Feedback on new site (ranking)

[ Edited ]

>the *absolute* number of posts factors into the ranking (label) and that has the highest (or only) weight in the determination.

 

Unfortunately I had ~2,000 posts for moderator action that were all deleted due to clutter prevention.  So I looks like I'm hosed twice.  :-(

Regular Advisor
John O'Neill_6
Posts: 117
Registered: ‎11-17-2003
Message 72 of 111 (1,629 Views)

Re: Feedback on new site

>Kevin_Paul wrote:

>I appreciate that not everyone finds avatars and emoticons interesting/useful - but they're both a part of >this community platform, and I guess my best suggestion would be "if you don't want/need them, don't >use them".

 

Hey, here's an idea.. how about you LISTEN TO YOUR USERS for a change... You can keep all this new garbage, it's slow.. us 'techos' (Australian Slang) are perfectly happy with our courier font, no formatting, no nonesense and no bull**bleep** forum formats.

 

We're busy people, we've got a dozen things to do - often at once - and anything that slows things down, or gets in the way just drives people like us nuts.

 

Dump this useless, cartoony, useless forum and GIVE US BACK OUR ITRC forum!!

 

Remember, hubris will come back and kick you in the ass next time some of us are looking to refresh equipment, remember that's where you make your money.. you know.. the people who actually USE the equipment that HP engineers design?!

 

You sell equipment to technical people, it's US who use it, manage it and ultimately ADVOCATE for HP.

 

Don't give us this arrogant, condensending (take it or else) attitude, you may just find yourself on the recieving end of that same attitude when we start turning over gear.

 

ITRC added a LOT of value to HP, you've managed to trash that value.

 

Put that value back, restore the old ITRC.

 

-John

Honored Contributor
Peter Marko
Posts: 718
Registered: ‎02-18-2008
Message 73 of 111 (1,623 Views)

Re: Feedback on new site

Well ... HP needed social network - they launched "Community" project. But HEY! Not enough users signing in ... So a brilliant thinker came with the idea to get the thousands of (not so social) users from a technical forum and here we are ;)
Regular Advisor
Joseph P. Smith
Posts: 98
Registered: ‎10-28-2003
Message 74 of 111 (1,613 Views)

Re: Feedback on new site

Problem in seeing this thread  when logged in vs. not logged in:

When not logged in I see messages  51 -72 in this thread .

When logged in I only see up to message 51, and cannot add kudos & reply msgs 52 -72.

 

I now add another failed metaphor to the collapse of HP's failing on-line support:

Of course this is like cleaning the silver serving platters on the Titanic while the lifeboats are being loaded.

Outstanding Contributor
Pete Randall
Posts: 16,205
Registered: ‎11-03-1996
Message 75 of 111 (1,610 Views)

Re: Feedback on new site

[ Edited ]

Joseph,

 

Perhaps the different behaviour you're seeing has something to do with your profile settings not being in effect when you're not logged in.  Things like the number of posts per page, because it is a setting in your profile, can only exist when you're logged in.

 

But you should be able to apply kudos.  Kevin?


Pete
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