07-13-2011 12:32 PM
You commented that the Coca-Cola example wasn't a true "roll back" but was a similar product. At this point I, and I would assume based on the feedback on this forum, and many others would be thrilled if you gave us something similar to the old ITRC forums. Of course the old URL's would need to be there as well, not sure if the corn syrup analogy works there.
Seriously, there does seem to be an indifference coming from the community admins (or whatever the role or rank is) when responding to the multitude of complaints about the new community. It seems pretty clear that HP miscalculated when this new community was designed, and lost sight of what made the forum a valuable successful tool. The plan for migration also seems to have been an after thought, or maybe it was rushed.
All of the frills like avatars etc. are just getting in the way of getting the job done. As an HP support customer I would like to know that HP is listening and cares.
07-13-2011 02:08 PM
I have given it a chance. As some of the other users have mentioned, it is much easier to go to GOOGLE to find a match and then go to a third party site if possible. This is just ridiculous.
07-14-2011 05:58 AM
You know what else is annoying? Having these threads broken up into multiple pages. I've gone into my profile and changed all the blah per blah numbers I can to their highest limits, yet this thread, for example is still getting broken into two pages. Having to switch from scroll bar to page click then back to scroll bar is a giant PITA.
07-14-2011 06:11 AM
Not only that, but when reviewing this particular category, Community Feedback % Suggestions, there is a number representing "new postings which, when clicked, is supposed to jump me to the first unread message. It doesn't. It jumps me to the bottom of the first page, to a posting I've already read. I then have to click on page 2 and manually scroll down to find the unread message.
07-14-2011 07:33 AM
07-14-2011 07:36 AM
I assume that would make it always behave that way and that is NOT what I want.
I simply want the stupid website to behave by it's own self-proclaimed rules. When I click on something that says it's going to behave this way, I expect it to do just that.
07-14-2011 08:14 AM
We've updated the "posts per page" to 25 - I would agree that 10 per page was resulting in too much pagination.
Not sure why clicking on the "New Posts" column from a board view would behave that way - I will look into it.
07-14-2011 08:24 AM - edited 07-14-2011 08:30 AM
Under >Profile >Preferences >Topic Layout, I have already increased "posts per page" to the max allowed, which is 200. Not sure what "posts per page" you're referring to, Kevin - is there another one?
Current count for this thread is around 58 replies, so I would guess that I was being cut off at 50, which makes no sense since I had specified 200 "posts" per "page". Are my definitions of these terms faulty - again?
Under >Profile >Preferences >Linear Layout, I do have 50 posts per topic, that might be what I'm running into. If so, that's ridiculous.
Still don't know where you raised things to 25!
07-14-2011 09:03 AM
Pete - ignore the "Topic Layout" settings.
You want to use the "Linear Layout" options - that will create the response you're looking for.
Topics per page - this will control how many topics (posts/discussions) are displayed on a single page when you're at a board level (Community Feedback & Suggestions, for example).
07-14-2011 09:40 AM
Well, in the meantime I trust that 50 (if you max out your own setting for this) is far better than 10 - can't promise we can change the maximum, but I will add it to the list of enhancement requests.
07-14-2011 09:46 AM
Thanks, Kevin. I can live with 50 for now but I don't understand what the limit is saving, perhaps page load time for really long threads? That's a choice for each indiviual to make I would think. Perhaps a word of caution in the explanation of the parameter so the user would know what they're letting themselves in for?
07-14-2011 09:58 AM
Every social platform has its own terminology. ...
Then there are ranks. A rank can be based on a formula that measures one's contributions to the community. These ranks are named, e.g., "Frequent Advisor," and you can progress "up the ladder" as your contributions increase.
That's all fine and wonderful. Here's my comments and questions:
1. DEFINE your terminology when you present something! No good writer will ever *assume* that every reader will know a particular acronym a priori and/or that every reader will understand what a term indigenous to the culture/craft/profession signifies.
2. Thanks to Dennis we have a ordered list of the ranking "labels" [ including a bunch of Asian character sets that mean nothing to English monoglots like me ]. That's fine. *NOW* the question is (and I've asked it before to no avail), EXACTLY what is the formula that establishes the various ranks? Is it simply the number of kudos? Is it a ratio of responses-to-kudos? How about publishing some official guide to understanding all of the nuances of this community? Did HP just buy-into Lithium and is just learning along the way like we are?
07-14-2011 11:30 AM - edited 07-17-2011 05:55 PM
>2. Thanks to Dennis we have a ordered list of the ranking "labels"
These aren't really ordered because I couldn't figure out any useful order. The only order is the kudos.
Here is the ranking help on a strange shadowy mirror of our forum:
The official ranking list:
>Is it simply the number of kudos?
Not that I can see. Riff-raff with 10% of my kudos have the same rank. It doesn't seem to be start date or possibly number of posts??
> Did HP just buy-into Lithium and is just learning along the way like we are?
The forum has been going for at least a year. Somebody should know something. Otherwise as I said:
It's the kudos man, it's the stinkin' kudos. ;-)
07-14-2011 01:32 PM - edited 07-14-2011 01:43 PM
Good point. The whole company attitude seems to be, "to hell with what the user wants." They seem to forget that most of us are command line users. The fripperies that web designers have put into this atrocity are more in line with Baby Einstein stuff than anything UNIX professionals would choose.
07-15-2011 12:06 PM
OK, so there is finally a document that describes the relative rankings. I still have two questions (but of course):
1. The document shows the sequence as 'Outstanding Contributor' -> 'Acclaimed Contributor' yet the kudo leaderboard suggests that pure kudo's should reverse this order. Which is true?
2. I have repeatedly asked for the formula, criteria, ranges, call it what you will, for each rank label. Can we please have that secret too? I suspect that some combination of a kudo count together with the recorded number of posts forms the basis for any ranking. Correct or not?
07-15-2011 12:14 PM - edited 07-27-2011 12:45 PM
>I have repeatedly asked for the formula, criteria, ranges,
Or source code. ;-)
They may be trying to make it up to SEP for all of those lost points.
07-15-2011 01:23 PM
Dennis Handly wrote
They may be trying to make it up to SEP for all of those lost points.
And now that I read the 'official' guide a second time I note that it says "...Ranks are used to indicate the number, quality...".
Hence, I think I have half of my answer: the *absolute* number of posts factors into the ranking (label) and that has the highest (or only) weight in the determination.
To support this, SEP's 27,966 posts far exeed my 16,613. Too, Chery G.'s status and her total of 18,202 tells me that there is a transition point somewhere around her level to "acclaimed".
It would still be very nice to have an official mapping of ranks to some "point" level(s). Gee, we could all see that in the good old ITRC ...
07-17-2011 01:57 PM - edited 07-27-2011 12:45 PM
>the *absolute* number of posts factors into the ranking (label) and that has the highest (or only) weight in the determination.
Unfortunately I had ~2,000 posts for moderator action that were all deleted due to clutter prevention. So I looks like I'm hosed twice. :-(
07-18-2011 04:18 AM
>I appreciate that not everyone finds avatars and emoticons interesting/useful - but they're both a part of >this community platform, and I guess my best suggestion would be "if you don't want/need them, don't >use them".
Hey, here's an idea.. how about you LISTEN TO YOUR USERS for a change... You can keep all this new garbage, it's slow.. us 'techos' (Australian Slang) are perfectly happy with our courier font, no formatting, no nonesense and no bull**bleep** forum formats.
We're busy people, we've got a dozen things to do - often at once - and anything that slows things down, or gets in the way just drives people like us nuts.
Dump this useless, cartoony, useless forum and GIVE US BACK OUR ITRC forum!!
Remember, hubris will come back and kick you in the ass next time some of us are looking to refresh equipment, remember that's where you make your money.. you know.. the people who actually USE the equipment that HP engineers design?!
You sell equipment to technical people, it's US who use it, manage it and ultimately ADVOCATE for HP.
Don't give us this arrogant, condensending (take it or else) attitude, you may just find yourself on the recieving end of that same attitude when we start turning over gear.
ITRC added a LOT of value to HP, you've managed to trash that value.
Put that value back, restore the old ITRC.
07-18-2011 04:43 AM
07-18-2011 06:00 AM
Problem in seeing this thread when logged in vs. not logged in:
When not logged in I see messages 51 -72 in this thread .
When logged in I only see up to message 51, and cannot add kudos & reply msgs 52 -72.
I now add another failed metaphor to the collapse of HP's failing on-line support:
Of course this is like cleaning the silver serving platters on the Titanic while the lifeboats are being loaded.
07-18-2011 06:04 AM - edited 07-18-2011 06:07 AM
Perhaps the different behaviour you're seeing has something to do with your profile settings not being in effect when you're not logged in. Things like the number of posts per page, because it is a setting in your profile, can only exist when you're logged in.
But you should be able to apply kudos. Kevin?