Re: Duplicate message (float) (584 Views)
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Regular Advisor
TomSmith
Posts: 76
Registered: ‎06-29-2011
Message 1 of 12 (675 Views)
Accepted Solution

Duplicate message

There appears to be duplicate messages in the "Feedback & Suggestions" community.

 

Message Subject:

 

"New Forum Locations by ITRC Tree"



-Tom

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Acclaimed Contributor
Dennis Handly
Posts: 25,002
Registered: ‎03-06-2006
Message 2 of 12 (674 Views)

Re: Duplicate message (float)

[ Edited ]

While it may look like a duplicate, it is a topic floated to the top by the admins.

And another "copy" is in its normal position.

 

And if you want more duplicates, you can float your own selections.  ;-)

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Regular Advisor
TomSmith
Posts: 76
Registered: ‎06-29-2011
Message 3 of 12 (670 Views)

Re: Duplicate message

Thanks Dennis,

 

How would one recognize the difference?

 

Perhaps I will float a few, I would really enjoy the redundancy.

 

-Tom

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Acclaimed Contributor
Dennis Handly
Posts: 25,002
Registered: ‎03-06-2006
Message 4 of 12 (668 Views)

Re: Duplicate message (float)

[ Edited ]

 

>How would one recognize the difference?

 

Between the original and the float?  (The latter is at the top and the date would be out of order.)

Between your float and the admins float?  Yours would have this "Float this Topic to the Top" greyed out, under topic options.

 

(Floated topics now have a RED bar to the left.)

 

Or the hard way, count from the bottom the number of topics per page and the floats would be extra.

 

(No kudos to go with the solution?)

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Community Manager
Kevin_Paul
Posts: 953
Registered: ‎09-16-2005
Message 5 of 12 (658 Views)

Re: Duplicate message (float)

There is a slight difference (yes, it needs to be more obvious) in the grey for "floated" posts vs the grey that every other "normal" post has as well...

I work for HP.
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Regular Advisor
TomSmith
Posts: 76
Registered: ‎06-29-2011
Message 6 of 12 (627 Views)

Re: Duplicate message (float)

OK Dennis, fair enough, I will award your answer a kudo, for the shear humor of pointing out the insanity of the current system.

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Community Manager
Kevin_Paul
Posts: 953
Registered: ‎09-16-2005
Message 7 of 12 (625 Views)

Re: Duplicate message (float)

Tom - what's "insane" about having the ability to make sure certain posts stay at the top of a particular forum?  This is a pretty common message board feature that allows important information to receive extra attention - so I'm curious what it is about this feature that you don't think is useful.

I work for HP.
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Regular Advisor
TomSmith
Posts: 76
Registered: ‎06-29-2011
Message 8 of 12 (621 Views)

Re: Duplicate message (float)

Kevin,

The idea of floating, or pinning is not insane at all. It is very common on many boards and has been for years. Most boards make it very clear that something is pinned or floated. All of the silly icons on this site for posts and you chose to not mark floats with something other than light grey shading.

 

What was humorous, and mildly insane, was the suggestion that I should look to see if a message is floated by looking for messages out of order, or that I should pull down the option list and look for the "Float this Topic to the Top" greyed out". And the best was "the hard way, count from the bottom the number of topics per page and the floats would be extra". All this progress and I need to waste extra time doing this?

 

Which of those options sounds sane?

 

HP has seriously missed the mark here, Kevin. If HP wanted a "social network" they should have just started one and left the GD ITRC forum alone. This change has impacted how I do my job and HP's hubris is going to cost them customers.

 

-Tom

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Community Manager
Kevin_Paul
Posts: 953
Registered: ‎09-16-2005
Message 9 of 12 (611 Views)

Re: Duplicate message (float)

Thanks for the reply Tom.  As I mentioned previously, you won't get a disagreement out of me that the difference is greys is too subtle - and we are looking into other options to make floated/pinned topics much more obvious.

 

And the intention with this new community was not to create a "social network" - but we are attempting to bring some capabilities to the community to make it easier to share knowledge with other users.  It's hard to have a "community" without it being somewhat "social" - but I don't see how this has become Facebook where users are posting about what they've just had for lunch, or what their weekend plans are.

I work for HP.
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Regular Advisor
TomSmith
Posts: 76
Registered: ‎06-29-2011
Message 10 of 12 (595 Views)

Re: Duplicate message (float)

Kevin,

My "Facebook" comment is not in regard to the content here. It is the look, feel and functionality, if you compare the new community with the old ITRC forum, which one more closely resembles Facebook?

 

The bottom line, however, remains the same. HP has done away with a very useful and valuable tool and replaced it with something that does not match up. And the manner in which it was cutover was abysmal.

 

From Lithium Web Site:

 

"Using gaming dynamics is hot, but we’ve been doing it for years. It’s our secret sauce for motivating consumers to participate, ensuring your community is vibrant, not just a tech site."

 

I would like the simple and professional "tech site" back that has, for years, been so useful for me.

 

-Tom

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Outstanding Contributor
Pete Randall
Posts: 16,205
Registered: ‎11-03-1996
Message 11 of 12 (590 Views)

Re: Duplicate message (float)

Tom,

 

>  I would like the simple and professional "tech site" back that has, for years, been so useful for me.

 

Unfortunately, that is not going to happen.  It has been explained that the old Forums are not available any more (apparently HP lugged the servers off to the landfill and has never heard of backups).  Since my job has not changed and the tools HP provides me have, I guess I'll just have to learn to use the new tools.  They might be more awkward than the old ones, but it's all I've got.

 

By the way, I'm not defending HP in this travesty, just emphasizng the realities that we all need to deal with.


Pete
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Regular Advisor
TomSmith
Posts: 76
Registered: ‎06-29-2011
Message 12 of 12 (584 Views)

Re: Duplicate message (float)

Pete,

 

Your probably right, we are just going to have to live with this mess going forward. I just want HP to know how let down I feel as a customer, and so far they just seem to be ignoring that. (I am tired of the answers to my complaints centering on the whizbang new features that I don't need)

 

I have already begun the process of shopping my hardware support contracts around for a 3d party, not solely for this ITRC fiasco, HP's support in general has really taken a turn for the worst. (The ITRC has just been the final straw for me.)

 

-Tom

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