12-09-2009 06:37 PM - last edited on 11-29-2013 08:16 PM by Lisa198503
We purchased a dx9000 for an information station at our University. It came with a Windows 7 upgrade. When attempting to install the Windows 7 upgrade it says the TouchSmart software will not work under Windows 7. I would like to upgrade to Windows 7 but don't want to lose the TouchSmart software. The TouchSmart software and functions are why we bought this computer. Is there a Windows 7 version of this software with all of the same functionality? I see TouchSmart pc's being sold with Windows 7 so there must be something that will work for us.
P.S. This thread has been moved from Digital Signage to Commercial Desktop All-in-One. -HP Forum Moderator
12-10-2009 01:50 PM
Go to the following link and if your computer meets the three requirements you should be able to order a kit that will include the TouchSmart software. The link is http://www.hp.com/country/us/en/mda/windows7/upgra
12-10-2009 02:09 PM
Did get the upgrade through the link I pasted in an earlier post? If so I believe you should have gotten two disks. If you did not we'll need to see what we can do to get you the other disk.
12-11-2009 02:30 PM
You should have recevied a 2nd CD with the Windows 7 DVD. That would have had the updated software on it. I apologize for the mistake, we'll get that taken care of!