Officejet G55 display panel error "c00e0402

[thomas_117]

I have an officejet G55 and in control panel displays: c00e0402.
I read the offical HP control panel error solving site, but there are only leighweight information about cleaning and so on....

Knows anybody the precise hardware cause of this error message?

thanks

[Jeremy_62]

Here is a possible cause, outside of this it will likely require service.

System error
C00exxxx (x=any number or letter)
or
C00fxxxx (x=any number or letter)
1. Verify that all packing material is removed from the product and no paper jams exist.

2. Make sure that the front panel insert is securely in place and that all doors or panels of the product are closed. Unplug the power cord from the HP product, wait 10 seconds, and then plug in the power cord.

3. If the HP product has been in the cold, unplug the power cord and allow it about an hour to reach room temperature. Plug in the power cord.

4. The issue can also occur if the white reference strip for the scanner assembly is missing or dirty. For information on cleaning the scanner strip, go to HP document General Cleaning of an HP All-in-One or Fax Product (bpu01831).

Good Luck

Jeremy