HP Deskjet 5550 Paper Jam (265 Views)
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Occasional Visitor
Posts: 2
Registered: ‎02-10-2007
Message 1 of 4 (265 Views)

HP Deskjet 5550 Paper Jam

Every time I try to print something, the paper jams and the resume light blinks. All I have to do is hit the resume light and it clears the paper jam, and continues printing. It doesn't matter the thickness of the paper or what I'm trying to print, it literally happens every time. Any help would be appreciated.
Honored Contributor
Posts: 2,316
Registered: ‎07-05-2004
Message 2 of 4 (265 Views)

Re: HP Deskjet 5550 Paper Jam

Check the paper size settings, its more than likely asking you to print using a different size paper to that being sent on the document.
Print a config page and make sure this exactly matches the pc settings, things like A4 standard and A4 custom are NOT the same paper size, this simple issue can cause this.
If it ain't simple it ain't worth doing.
(Don't forget Kudos if people have helped)
Valued Contributor
Posts: 129
Registered: ‎12-20-2006
Message 3 of 4 (265 Views)

Re: HP Deskjet 5550 Paper Jam

Hello,

Please follow the below steps to check the printer hardware:

The steps should help us to print a Hardware(mechanical) Test page.

1. Turn the printer on.
2. Press and hold the POWER button( don't release).
3. Press the RESUME button four times.
4. Release the POWER button.

Resume is the button with a down Arrow symbol.

If the test page prints, the hardware is fine.

Then follow the below steps to check the software settings:

1. Click Start >>> Control Panel >>> Printers and other Hardware >>> Printers and Faxes.

2. Right click on the Hp Deskjet 5550 series icon there and select Printing Prefernces.
A Window will open.

3. Select the "Paper Quality" tab.

4.Select the Paper Size as 'Letter'
5.Select the Paper Type as 'Plain Paper' (important)
6.Click Apply and OK.

Then load few plain papers in the printer and try printing a word document and check the result.

Get back with the results.

Regards,

MukeshS
Occasional Visitor
Posts: 2
Registered: ‎02-10-2007
Message 4 of 4 (265 Views)

Re: HP Deskjet 5550 Paper Jam

ok i tried the hardware test like you said. it started to print and then jammed like usual with the "resume" light blinking. i hit the resume light and it printed. this is what was on the page (not sure if this helps):

hp deskjet 5550 Series
Serial Number: MY23Q3J0PR2L
Service ID: 12250
FW Revision: MR00511C
Total Engine Page Count: 0/0
PCL Default Symbol Set: 341
Mfg 0-2: 000000000000
T val: 231
Error Code: 90020701

checked the software like you said and it made no difference.
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