06-29-2007 12:17 AM
please may I request advice :
after doing a print job on the above printer I was unable to do more since the 13.2 error message showed on the control panel. I think this refers to paper jam but am not sure. The message was not cleared by opening and shutting the top cover, or by checking the paper tray or inside the paper tray compartment. Indeed no sign of paper is found inside the top cover or in the paper tray compartment and the message appears when I shut the printer down and start up again.
Any advice would be most gratefully received
06-29-2007 03:17 AM
06-29-2007 11:47 AM
06-29-2007 01:53 PM
07-03-2007 01:10 AM
Thank you for your invaluable input. Following the helpful comments I was able to decide to have a look at the fuser assembly unit, and, upon removing it, I found a hitherto unsuspected sheet of jammed paper lodged in its hidden part.
The removal of this solved the problem happily
Thank you again