03-06-2006 01:15 AM
When a user selects to have more than one copy of a document print, only the first copy prints.
When trying to use Envelopes and Labels in Microsoft Word with the above printer selected as the default, Word crashes. Selecting a different printer resolves the problem.
I've tried all three printer drivers, PCL 5, PCL 6, and PS. The system is Windows 2000 Pro.
Should I delete the printer object on my server and recreate it?
03-06-2006 02:08 AM
Verify in the printer driver setting if you don't activate the spoole to the hard disk
start -->setting-->printer choose the printer 5550 and click the rihgt button then click properties-->device setting
and desactivate the hard disk option if you haven't this option.
Try and see.
Please let us know
03-07-2006 05:37 AM
This printer already had the "Hard Disk" option disabled.
Please see the attached photo...
I did disable the "Mopier" option, and now it will print multiple copies. I havne't had time to verify if the Word crashing problem still exists.