11-29-2005 08:47 AM
11-29-2005 11:00 AM
Not exactly sure what you want but am guessing on this. Go into Configure Device Menu and under Manual Feed option select OFF. You can also try going into System Setup Menu and under Tray Behavior select USE REQUESTED TRAY rather that MANUAL FEED PROMPT.
If this doesn't help here is the link to the User's Guide. You might be able to find what you need.
11-30-2005 10:49 PM
I have seen similar myself where one person on our entire network was trying to print LETTER size instead of A4, the printer then went to the manual tray and sat there with everyones calls backing up.
We found in that case that Word itself was set incorrectly.
If its the same user but not from the same pc then it may be something in their profile if it roams with them, same sort of thing to look for though.
(Don't forget Kudos if people have helped)