RM 8 and Trim 7.3.4 VMBX Files (293 Views)
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Valued Contributor
RodgerDodger
Posts: 289
Registered: ‎10-28-2009
Message 1 of 3 (293 Views)
Accepted Solution

RM 8 and Trim 7.3.4 VMBX Files

I installed RM 8 on a test client machine and I can read VMBX files from that machine.    The very same VMBX files crash Trim 7.3.4.

 

Did I do something wrong?  Did I miss a step in the Trim 7.3.4 installation?   Did I fail to register files that are necessary?

 

Thanks for your help.

 

RD

Valued Contributor
RodgerDodger
Posts: 289
Registered: ‎10-28-2009
Message 2 of 3 (262 Views)

Re: RM 8 and Trim 7.3.4 VMBX Files

The solution is install Vcredit_x86.exe.  Microsoft C++ redistributable package.  Then you can view the emails. 

 

RD

HP Expert
Neil Summers
Posts: 1,058
Registered: ‎10-08-2008
Message 3 of 3 (220 Views)

Re: RM 8 and Trim 7.3.4 VMBX Files

Yes, vcredist is listed as a prerequisite because it's needed by Keyview for document viewing, and for text extraction when content indexing.

Neil


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