02-23-2014 06:14 PM
I was wondering if anyone at all would know where on a users PC that the Outlook linked folders info is stored within a users profile?
We have a PC replacement project happening and want the easiest way possible for our SD guys to copy over the Outlook links for users on install of the new hardware.
We are on a Windows 7 SOE, Office 2010 and using TRIM 188.8.131.527.
We have gone through registry and copied over the below registry key on a few replacements but it is failing to copy over the users linked folders.
Anyone else come across this? Does anyone know where in the users profile the linked folders data is stored?
02-24-2014 03:08 PM
It should be located in users local profile, I can double check the exact location.
Although I normally recommend recreating those folders where possible. Copying across doesn't always yield good results.
02-25-2014 02:11 PM
Thanks for that, that would be great if you could let us know the exact loaction of where it sits within the users profile so I can pass this onto our Service Desk to test.
We do copy alot of their user profile setting when a PC is replaced without issue so it should be ok but we will test to see if it works prior to using this as a work around.
02-25-2014 02:19 PM
We have used the key from registry and it fails. Along with other TRIM settings, our tech is sure there would be a folder within the user profile that is also related to the linked folders.
The keys in registry are only a link to the queues set up and do not replace them when a reimage occurs. All tested in house.
02-26-2014 05:09 PM
Just had a look in my VM and as already discussed the registry keys are the location for storing the linked folder data.
Are you upgrading any of the software involved such as TRIM or Oulook in the process? Changing versions here would make copying the keys across invalid anyway. They would need to be created.
If it was the same version of TRIM and the same version of Outlook and in the same bit version e.g.. 32bit then i would make sure that Outlook has been installed, preferably opened for first use, TRIM as been installed with the integration active.
After all that then try and copy that key across.
02-26-2014 05:16 PM
Hi Holly, have you tried the export/import available with linked folders? Our IT guys had reasonable success with it last year when doing a PC rollout (note: they had no success with registry keys - always seemed to fail).
02-26-2014 05:57 PM
Good point Strider, didn't even think of that one.
02-27-2014 04:04 PM
yeah we have used the export function via outlook in the TRIM menu but that is failing on us as well where it just wont create th tio file as requried.
We have just updated our SOE plus are now on Office 2010.
We were hoping there was another way around it within the users profile settings on an outlook end versus through the registry key as that is failing too.
We upgraded TRIM some time back but our new SOE has just rolled out but the errors occured in the last version of both.