Keyboard shortcuts missing in HP TRIM 7.32 (483 Views)
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Esteemed Contributor
Joshua Hutley
Posts: 596
Registered: ‎09-29-2008
Message 1 of 5 (483 Views)
Accepted Solution

Keyboard shortcuts missing in HP TRIM 7.32

Hi

 

After upgrading clients to TRIM 7.3 users cannot access the keyboard shortcuts.

 

Furthermore they cannot recreate these keyboard shortcuts.

 

I have never had to worry about keyboard shortcuts before. Anyone not what is going on?

 

Josh

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Advisor
MegAtr0n
Posts: 11
Registered: ‎02-15-2012
Message 2 of 5 (454 Views)

Re: Keyboard shortcuts missing in HP TRIM 7.32

Hi,

 

I've just upgraded a couple of clients to 7.32 5511 and have all the default shortcut keys. I haven't tested the 64 bit client but 32 bit appears to be working as expected. I am testing as Admin so maybe its an end user issue?

 

 

Regards

 

Meg

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Frequent Advisor
alexw_1
Posts: 55
Registered: ‎05-05-2010
Message 3 of 5 (446 Views)

Re: Keyboard shortcuts missing in HP TRIM 7.32

I've found it pretty common for the keyboard shortcuts to fall off upgrading to various versions of 7.x. Doesn't seem to be a pattern as to which users are affected.

 

You need to do a "reset all" in the keyboard customise tab.

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HP Expert
Neil Summers
Posts: 931
Registered: ‎10-08-2008
Message 4 of 5 (438 Views)

Re: Keyboard shortcuts missing in HP TRIM 7.32

[ Edited ]

This isn’t unique to 7.32. One fix is to use the “Reset all” button on the Customise – Keyboard tab in the TRIM client. 

 

This issue is because the previous value left behind in the user's HKCU registry hive from an earlier version of TRIM 7 isn't replaced with a new value when upgrading the client. If you want to push out a fix for all users, here's a couple of ways to update the following registry key:

 

HKEY_CURRENT_USER\Software\Hewlett-Packard\HP TRIM\WindowPlacement\Keyboard\Accelerators

 

1. Delete the "Accelerators" value from this key in the user's registry, e.g. via a login script. When the user next starts TRIM it will automatically recreate this value with the correct settings and the keyboard shortcuts will work.


2. Export the "HKEY_CURRENT_USER\Software\Hewlett-Packard\HP TRIM\WindowPlacement\Keyboard" key from a user's machine after they've performed a "Reset all" and confirmed their shortcut keys are working, then use the exported key to replace the same key on all users' machines, e.g. via a login script.

 

Because the key is in HKCU, elevated privileges shouldn't be required to achieve this, which is why I recommend doing it via a login script.

Neil

(Please state the version of TRIM/HPRM you're using in all posts)
Note: Any posts I make on this forum are my own personal opinion and do not constitute a formal commitment on behalf of HP.

HP Software Support Online (SSO): http://support.openview.hp.com
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Esteemed Contributor
Joshua Hutley
Posts: 596
Registered: ‎09-29-2008
Message 5 of 5 (428 Views)

Re: Keyboard shortcuts missing in HP TRIM 7.32

Thank you Neil
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