09-10-2013 03:56 PM
i have a problem when i try to get the devices inventory, the connection is make by the console and the comand radskman into client machine.
the services were assigned correctly, but the information is not load in the HPCA database.
I found into "./HPCA/data/messagingserver/rejects" some files.
The core server is a windows 2008 enterprise edition, and the database is a sql server v. 2005
09-12-2013 05:19 AM
The messagingserver logs should provide an indication of why the message rejects occurred.
There are several known issues in the HPCA knowledgebase which may be applicable, depending on the HPCA version in use. Examining the rejected messages would also help in investigating the issue.
09-12-2013 09:00 PM
While the data from rejects folder will help, you can check a few things.
1. The command line to execute a connect on the client machine should contain " cop =y". This is applicable if the device entry is getting added for the first time.
2. The client domain settings ( CLIENT.SETTING. <INSTANCE NAME>) have reporting set to all types of connects. This is applicable when you have both machine and user connects .
3. Are all the messages getting rejected OR only a type of reporting is failing?
4. Is the agent machine sending reporting objects correctly?
10-23-2013 08:20 AM
I'm sorry I was not able to answer before, the data is not saved into database only when I try to get the hardware and software information. The data conection and basic information are saved into database.
I did a test with another enviroment supporting 32 bits and everything is working fine.
The current enviroment is windows 2008 r2 x64 , SQL 2008 enterprise edition, and one 64 bits odbc connection, and the version of Client Automation is 9.10