Re: MS-Office 2003 Installation problem (225 Views)
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Frequent Advisor
vinayagarwal1986
Posts: 32
Registered: ‎12-10-2010
Message 1 of 3 (285 Views)

MS-Office 2003 Installation problem

Hi,

 

I have already gone through all the posts of Office related issues but could not find the solution.

Can anyone help??

 

Error - RC:709

Version - HPCA 7.2

 

Logs attached for reference.

If anything else required let me know.

 

Regards,

Vinay

Advisor
TimWarren
Posts: 28
Registered: ‎12-14-2006
Message 2 of 3 (268 Views)

Re: MS-Office 2003 Installation problem

Error from MsiInfo.log is:

 

Product: Microsoft Office Professional Edition 2003 -- Error 1308. Setup cannot find the required file http://127.0.0.1:3460/90110409-6000-11D3-8CFE-0150048383C9/////FILES/PFILES/MSOFFICE/OFFICE11/1033/M...

 

Corresponding file request from msihttp.log is: 127.0.0.1 - - [01/Nov/2011:13:34:38] "FILES/PFILES/MSOFFICE/OFFICE11/1033/MSAIN.DLL" 1 0

 

Corresponding error from radstgms.log is:

 

NVD001000V [W3Conn         ] 13:34:37 [RADSTGMS / 000001bc] SYSTEM ---  Request [GET] [/90110409-6000-11D3-8CFE-0150048383C9/////FILES/PFILES/MSOFFICE/OFFICE11/1033/MSAIN.DLL] [HTTP/1.1] on existing connection
NVD000001E [RADSTGMS       ] 13:34:37 [RADSTGMS / 000001bc] SYSTEM --!  Error in expansion rc[12] [edmcmp.c(10200) Rev(146,145) - CRC mismatch ( to )]
NVD000001E [RADSTGMS       ] 13:34:37 [RADSTGMS / 000001bc] SYSTEM --!  Bytes downloaded  180255, bytes sent to msi 491520 file size 588344

 

This is saying that the file downloaded from the stager (RPS_BHOPAL_N15_COLINDPC001) has failed the CRC check and it is not valid.

It attempts to donwload the file three times before failing.

 

Suggestions: Check that the file source on RPS_BHOPAL_N15_COLINDPC001 is valid and has not been corrupted. Check that the file size is correct.

Try to download the file manually using the msi redirector via the link: http://127.0.0.1:3460/90110409-6000-11D3-8CFE-0150048383C9/////FILES/PFILES/MSOFFICE/OFFICE11/1033/M....

They may be a problem with the network link or card that is preventing the file downloading properly - it should be 588344 bytes.

 

 

Frequent Advisor
vinayagarwal1986
Posts: 32
Registered: ‎12-10-2010
Message 3 of 3 (225 Views)

Re: MS-Office 2003 Installation problem

Hi,

 

Sorry for delay. I was on a long leave.

 

Still struggling on the issue.

 

I have checked everything as you told and also other PC's are able to download the file properly from the same server.

 

Only there are some few PC's which give error.

 

Please find the Msiinfo.log as an attachment.

 

Regards,

Vinay

 

 

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