10-14-2006 06:51 PM
The warranty Lookup is a most useful instrument.
I'm having problems with it however when using a Product number containing a "#", as is the case rather often (in the case given "DG286#AK6"). The "#" is resolved and teh system cannot find the product.
What can one do to find a product?
10-16-2006 10:55 AM
It does not work, however.
The number is incomplete and the system will not identify the machine.
The "#" is a part of the product number for many devices (someway a seperator), often it is used for nationlized machines.
Even on the warranty lookup page
one of the sample contains the "#" !!!
But it does not work.
As said the "'" is resolved, it's sent as "%23" and so the system is sees the strin as an invalid number and is unable to find anything.
My TabeletPC 's product number is "PK225AA#ABD". I'm sure that I checked the warranty with it a while ago. It worked. But it does not work now.
Could it be that something in the system was changed.
I would be most thankful if you might use your contacts inside HP in order to have things checked.
04-10-2007 03:07 AM
HP Compaq laptop warranty lookup:
And this is what I get:
Result 1 of 1
Serial number CNU5520G09
Product number PR124UA%23ABA
Date of warranty check 10 Apr 2007
The product number was invalid. Please verify product number and try again. (210)
It is changing the '#' to a '%'.
Any help would be great!
05-24-2007 08:00 AM
06-21-2007 10:11 AM
07-26-2007 08:41 AM
I had to drop the "R" and the #ABA. So DG061AR#ABA became DG061A. It appears to work now for me for product numbers like this one.
I wonder if only 6 characters will work. For example, DG286#AK6 becomes DG286A, or something like that. And PK225AA#ABD becomes PK225A. It may be worth a try anyway, since HP has ignored this problem.
09-12-2007 02:29 PM
If # is not acceptable on a web-based form, why can't HP simply reformat their Part Number numbering sequence such that it does not contain any # character ?
I'm also having problem entering the # character.
Ignoring the characters after # can't work.
Just entering the first 6 characters, can't work.
Its Live Chat also can't work. It give me this error :
/psgna/caller/chat.asp, line 55
Why has HP service degraded till such a lousy stage ?
11-13-2007 02:34 AM
01-15-2008 10:36 AM
Copy the entire URL.
Hopefully it will work for you too.