Re: Warranty Lookup (544 Views)
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Honored Contributor
Rainald T
Posts: 13,836
Registered: ‎10-22-2002
Message 1 of 17 (649 Views)

Warranty Lookup

As in the past I never ever did receive any reply when seneding a mail to webmasters, I'm asking here:
The warranty Lookup is a most useful instrument.
I'm having problems with it however when using a Product number containing a "#", as is the case rather often (in the case given "DG286#AK6"). The "#" is resolved and teh system cannot find the product.

What can one do to find a product?

Rainald
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Valued Contributor
CA1284510
Posts: 109
Registered: ‎05-25-2005
Message 2 of 17 (649 Views)

Re: Warranty Lookup

Hi Rainald,

You could try putting the Product Number till # ( In this case - DG286)along with the serial number.

Hope this helps.

Regards,
Inderjeet Singh Phull
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Honored Contributor
Rainald T
Posts: 13,836
Registered: ‎10-22-2002
Message 3 of 17 (649 Views)

Re: Warranty Lookup

Thanks for your suggestion, Inderjeet.

It does not work, however.
The number is incomplete and the system will not identify the machine.

The "#" is a part of the product number for many devices (someway a seperator), often it is used for nationlized machines.

Even on the warranty lookup page
http://h20000.www2.hp.com/bizsupport/TechSupport/WarrantyLookup.jsp?
one of the sample contains the "#" !!!
But it does not work.
As said the "'" is resolved, it's sent as "%23" and so the system is sees the strin as an invalid number and is unable to find anything.

My TabeletPC 's product number is "PK225AA#ABD". I'm sure that I checked the warranty with it a while ago. It worked. But it does not work now.
Could it be that something in the system was changed.

I would be most thankful if you might use your contacts inside HP in order to have things checked.

Rainald
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Honored Contributor
Gary Cantwell
Posts: 2,725
Registered: ‎08-06-2002
Message 4 of 17 (649 Views)

Re: Warranty Lookup

Hi rainald, we'll log a support call to get this checked out, thanks, gary
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Honored Contributor
Rainald T
Posts: 13,836
Registered: ‎10-22-2002
Message 5 of 17 (649 Views)

Re: Warranty Lookup

Thanks, Gary.
I'd be most thankful fora any feedback as it's really nasty.

Rainald
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Occasional Visitor
Christopher McClain
Posts: 1
Registered: ‎04-10-2007
Message 6 of 17 (649 Views)

Re: Warranty Lookup

I too am experiencing the same problems.

HP Compaq laptop warranty lookup:
s/n:CNU5520G09
p/n:PR124UA#ABA

And this is what I get:
Result 1 of 1


Serial number CNU5520G09
Product number PR124UA%23ABA
Date of warranty check 10 Apr 2007

The product number was invalid. Please verify product number and try again. (210)

It is changing the '#' to a '%'.

Any help would be great!

Thanks
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Occasional Visitor
Phantim
Posts: 1
Registered: ‎04-12-2007
Message 7 of 17 (649 Views)

Re: Warranty Lookup

drop the '#' and the trailing letters from the product number. They are not required.
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Honored Contributor
Rainald T
Posts: 13,836
Registered: ‎10-22-2002
Message 8 of 17 (649 Views)

Re: Warranty Lookup

Phantim,
are you sure?
It did not work for me. :-( :-(
Rainald
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Occasional Visitor
Curtis Jastremsky
Posts: 2
Registered: ‎05-24-2007
Message 9 of 17 (649 Views)

Re: Warranty Lookup

I too have the same problem, mostly with products that have the #ABA on the end of the product number. The # is always resolved as %23. I've tried omitting the #ABA and it does not work. The warranty lookup tool is very handy and would be appreciated if it worked. Opening a case for every HP/Compaq machine that I want to check a warranty for is not convenient.
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Occasional Visitor
dv64villa
Posts: 1
Registered: ‎06-21-2007
Message 10 of 17 (649 Views)

Re: Warranty Lookup

Come on HP, it's been over a year since this problem was reported, and in june of 2007 am experiencing the same problem. Somebody wake the webmaster up!! This is unacceptable. You are a technology company, for chrissakes (can you tell i'm frustrated?) Please fix the bloody problem already, it shouldn't be this hard to get warranty information. It's basically useless at this point.
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Occasional Visitor
Curtis Jastremsky
Posts: 2
Registered: ‎05-24-2007
Message 11 of 17 (544 Views)

Re: Warranty Lookup

In my case, I finally found help here:
http://www.hp.com/sbso/buspurchase_refurbished_faq.html#part_no

I had to drop the "R" and the #ABA. So DG061AR#ABA became DG061A. It appears to work now for me for product numbers like this one.

I wonder if only 6 characters will work. For example, DG286#AK6 becomes DG286A, or something like that. And PK225AA#ABD becomes PK225A. It may be worth a try anyway, since HP has ignored this problem.

-- Curtis
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Honored Contributor
Rainald T
Posts: 13,836
Registered: ‎10-22-2002
Message 12 of 17 (544 Views)

Re: Warranty Lookup

Curtis,
thhanks for staying with this.
I did not try it for a longer but I think to remember that in between it worked.

Rainald
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Occasional Visitor
Charlie Quek
Posts: 1
Registered: ‎09-12-2007
Message 13 of 17 (544 Views)

Re: Warranty Lookup

Its a year since this problem has been reported and HP is not doing ANYTHING.

If # is not acceptable on a web-based form, why can't HP simply reformat their Part Number numbering sequence such that it does not contain any # character ?

I'm also having problem entering the # character.
Ignoring the characters after # can't work.
Just entering the first 6 characters, can't work.

Its Live Chat also can't work. It give me this error :
error '80004005'
Unspecified error

/psgna/caller/chat.asp, line 55


Why has HP service degraded till such a lousy stage ?

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Occasional Visitor
CA1513593
Posts: 3
Registered: ‎09-14-2007
Message 14 of 17 (544 Views)

Re: Warranty Lookup

I too have had this problem. i've had to just enter the product number leaving off the "#" and everything thereafter. most of the time it seems to work. Would be nice to have the webmaster from the old Compaq days come back. I too am frustrated, especially at the management and executive level.
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Occasional Visitor
Nathaniel Bergevin
Posts: 1
Registered: ‎12-03-2007
Message 15 of 17 (544 Views)

Re: Warranty Lookup

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Occasional Advisor
Lisa R Peterson
Posts: 7
Registered: ‎01-30-2006
Message 16 of 17 (544 Views)

Re: Warranty Lookup

Whenever I check warranty, the # and letters after have never been required. Try the following link:
http://www12.itrc.hp.com/service/ewarranty/warrantyInput.do?admit=109447627+1200422020619+28353475

Copy the entire URL.
Hopefully it will work for you too.

LisaP
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Occasional Visitor
Jim Leitz
Posts: 1
Registered: ‎05-12-2008
Message 17 of 17 (544 Views)

Re: Warranty Lookup

Hi guys, Nathaniel's link above worked great for me, even with the # and ABA
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