06-02-2010 04:18 PM
HP is considering changing the default download protocol to HTTP as opposed to FTP (FTP transfers would still be available, but would not be the default method). This should help to resolve an issue that some customers experience when attempting to download from behind a firewall.
We would appreciate any feedback/comments/suggestions you may have regarding this proposed change.
08-06-2010 08:47 AM
HP Notebook PCs - Error when Downloading HP Software over VPN: Internet Explorer cannot display the webpage
- Right-click the file name link on the HP software download page (the file name ending in .exe or zip), and then click Open in New Window .Figure 1: A file name download link showing the right-click menuRight-clicking a download link and selecting Open in a new WindowA new browser window opens and displays the error message.
- In the address bar, replace the first ftp with http .If, for example, the URL looks like this:ftp ://ftp.hp.com/pub/softlib/software11/COL31326/pv-7
7795-1/sp44473.exeThen the corrected URL should look like this:http ://ftp.hp.com/pub/softlib/software11/COL31326/pv-7 7795-1/sp44473.exe
- Press Enter to display the webpage and download the software.