Business Service Management (BAC/BSM/APM/NNM)
More than everything monitoring, BSM provides the means to determine how IT impacts the bottom line. Its purpose and main benefit is to ensure that IT Operations are able to reactively and proactively determine where they should be spending their time to best impact the business. This covers event management to solve immediate issues, resource allocation and through reporting performance based on the data of applications, infrastructure, networks and from third-party platforms. BSM includes powerful analytics that gives IT the means to prepare, predict and pinpoint by learning behavior and analyzing IT data forward and backwards in time using Big Data Analytics applied to IT Operations.

Monitoring virtual environments - VM101

In my article from last year A hop, step and jump to monitoring and optimizing your virtual environment, I mentioned about how SHO, vPV and VISPI combined together give you the comprehensive way to continuously monitor, troubleshoot and optimize your virtual environment.

 

Since then we have made several improvements to make virtualization monitoring easier for you - this blog article will give you an idea of what solutions we offer and when to go for what.

 

This is like a course in virtualization monitoring with no tests but still lots of credits - so have fun reading through. :smileyhappy:

 

vm101-6.png

Running a HP OMi proof-of-concept and other lessons from the road

I have been travelling in the US the last 20+ days visiting HP BSM customers. It was quite an experience. I learned that wool just  doesn’t cut it when it comes to these polar vortex winters, and I learned a lot technically from my customer visits while in the US during the last two weeks. My travels had me voyaging from warm Phoenix (AZ) and flying to frozen Buffalo (NY), and then travelling from Charlotte, NC to Sunnyvale, CA.

 

I invite you to keep reading to see the notes from my travels. –There is some technical stuff for the BSM software fans, as well as travel advice for those who reside in tropical climates but decide to travel to winter climate. 

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Performance Analysis in Virtualized Environments using GlancePlus

bowtie image.pngToday we would like to introduce you to Jim. He has experienced problems in virtualized environments, much like you. Luckily Jim has a few tricks up his sleeve to debug some of these problems.

 

Keep reading to find out how Jim de-bugs these standalone system problems.

 

 

Guest post by Ramakrishna Baipadithaya Kenchabhatre and Sunil Lingappa, HP Operations Agent R&D Leads 

Reporting VMware relationships and events—Free NMC tool #4

image001.pngBy Mark Pinskey
Sr. Product Marketing Manager – Automated Network Management

Many administrators find it a challenge to discern how individual virtualized network devices are related. Here is how VMware Reporter, a new free network management tool, presents data in a way that lets you quickly access a complete inventory on a specified VMware vCenter Server, and drill down for more detailed information about each entity.

How I identified over-sizing in my VMs with vPV

It all started with vPV showing me a few VMs with high degree of cpu "ready utilization". On investigation i was able to ascertain the root-cause - VM over-sizing. VMs allocated more vCPU than they really need. I have shared here the learnings i got from this exercise.

 

Do you see high ready-utilization in your environment too? How would you use vPV to localize this problem and get to the root-cause? What tools can you use to right-size the VM?

 

Read this blog and get answers to the above questions.

Part 8: HP Diagnostics - Additional enhancements lead to comprehensive support

This is the eighth in a series of posts on HP Diagnostics 9.20, which was released in early June.  Each post talks about a specific new and/or enhanced feature or capability of this release of Diagnostics and how it will benefit you. This post will talk about  wider or more comprehensive support of the IT environment or applications that you are monitoring. 

Announcing a New BSM Solution Offering for Virtualization

by Michael Procopio


The new offerings include enhancements to HP
Server Automation
, HP
Client Automation
, HP
Storage Essentials
, HP
Network Automation
, and HP Operations
Manager
software.


According to a recent report from
Gartner(1), "Virtualization’s impact on the overall IT industry has
been dramatic, and virtualization will continue to be the leading catalyst for
infrastructure and operations software change through 2013. Organizations are
looking at ways to cut costs, better utilize assets, and reduce implementation
and management time and complexity."


Although virtualization is often adopted to help reduce capital expenditures,
it can trigger increased management expenses and lead to more pronounced
organizational silos. The new HP offerings bridge all the physical and virtual
data center silos through management and automation. This reduces complexity and
ultimately management costs.


"HP business service automation software helps us eliminate manual,
error-prone tasks by automating server lifecycle management, including
provisioning multiple operating systems, software installation, deployment of
patches, configuration management and audits," said Ron Cotten, senior manager
IT OSS Engineering, Level 3 Communications, a leading international provider of
voice, video, and data communications services. "With HP Server Automation, we
are able to patch over 1800 servers in 24 hours, which helps us reduce scheduled
downtime."


The updated HP business service offerings help you:


 


· Increase administrator effectiveness with HP
Operations Manager for virtualization
by monitoring the availability and
performance of all virtual and physical assets through a common dashboard.


· Reduce the risk of downtime with HP Network Automation, which for the
first time gives the network administrator control of the VMware vSwitch in
addition to the physical network environments.


· Provision the right amount of storage to keep applications performing
properly without overspending on excess storage with HP
Server Automation
, the first solution in the industry that gives server
administrators this capability.


· Reduce problem resolution times with HP
Storage Essentials
Performance Edition by quickly identifying,
troubleshooting and reporting performance metric related trends in physical and
virtual environments.


 


“To make virtualization cost effective, customers must minimize operating
expenses and have seamless management of infrastructure silos,” said Erik
Frieberg, vice president of Product Marketing, Software & Solutions, HP.
“Our newly enhanced HP business service offerings help customers manage all
aspects of the physical and virtual application infrastructure to unlock the
true promise of virtualization.”


HP Software Professional Services provides solution consulting services to
accelerate the value of business service automation and business service
management software investments.


HP
Server Automation
, HP
Client Automation
, HP
Storage Essentials
and HP
Network Automation
are available now. HP Operations Manager Virtualization Smart
Plug-In
will be available next month.


 


 

HP Software Universe - Mainstage Robin Purohit

After a break Mainstage split into a
Business Intelligence session and a Business Technology Optimization (BTO)
session, I went to the later hosted by
Robin
Purohit, vice president and general manger, Software Products, HP Software &
Solutions



Here are some bits I found
interesting:



  1. There are 15M virtual servers now and
    it is expected to double in 2 years.


  2. Three key areas of change IT will see
    are: virtualization, SaaS and Web 2.0.


  3. Web 2.0 screws up a lot in management,
    HP is building Web 2.0 compatibility into BTO tools.


  4. Dataprotector, monitoring tools and
    mapping tools are including or working to include virtualization capability.


  5. Service Manager and Asset Manager are
    now available as SaaS.


  6. 35% of flash apps violate Adobe best
    practices. HP released a testing tool which you can download for free called
    SWFScan. The same
    technology is built into some of HP’s BTO products. Customers can also do a free
    trial of our scanning SaaS.


  7. One customer cut $5M  in costs just in
    automating incidents with HP Operations Orchestration.


  8. HP Software recently announced a suite
    of software for operations of Blackberry implementations. See HP and RIM Announce Strategic Alliance to Mobilize Business on
    BlackBerry
     for more details.


  9. HP Software is publishing
    configuration management best practices later this month.


  10. Brian Byun VP Global Alliances from VMware came on stage
    and announced announced an expanded partnership with HP to jointly develop
    software to manage VMware hypervisor technology. Denise Dubie at Network World
    wrote HP, VMware team to manage virtual
    servers
    .


There are a variety of Twitter accounts
you can follow as well as the hashtag #HPSU09. Search Twitter for
#HPSU09
.


HPITOps  – Covers BSM, ITFM, ITSM, Operations and
Network Management


HPSU09  – show logistics and other
information


HPSoftwareCTO


informationCTO


HPSoftware


BTOCMO – HP BTO Chief Marketing Officer


 


For HP BSM, Michael Procopio

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About the Author(s)
  • Doug is a subject matter expert for network and system performance management. With an engineering career spanning 25 years at HP, Doug has worked in R&D, support, and technical marketing positions, and is an ambassador for quality and the customer interest.
  • Dan is a subject matter expert for BSM now working in a Technical Product Marketing role. Dan began his career in R&D as a devloper, and team manger. He most recently came from the team that created and delivered engaging technical training to HP pre-sales and Partners on BSM products/solutions. Dan is the co-inventor of 6 patents.
  • This account is for guest bloggers. The blog post will identify the blogger.
  • Manoj Mohanan is a Software Engineer working in the HP OMi Management Packs team. Apart being a developer he also dons the role of an enabler, working with HP Software pre-sales and support teams providing technical assistance with OMi Management Packs. He has experience of more than 8 years in this product line.
  • HP retiree Author of 42 Rules for B2B Social Media Marketing
  • Nimish Shelat is currently focused on Datacenter Automation and IT Process Automation solutions. Shelat strives to help customers, traditional IT and Cloud based IT, transform to Service Centric model. The scope of these solutions spans across server, database and middleware infrastructure. The solutions are optimized for tasks like provisioning, patching, compliance, remediation and processes like Self-healing Incidence Remediation and Rapid Service Fulfilment, Change Management and Disaster Recovery. Shelat has 21 years of experience in IT, 18 of these have been at HP spanning across networking, printing , storage and enterprise software businesses. Prior to his current role as a World-Wide Product Marketing Manager, Shelat has held positions as Software Sales Specialist, Product Manager, Business Strategist, Project Manager and Programmer Analyst. Shelat has a B.S in Computer Science. He has earned his MBA from University of California, Davis with a focus on Marketing and Finance.
  • Architect and User Experience expert with more than 10 years of experience in designing complex applications for all platforms. Currently in Operations Analytics - Big data and Analytics for IT organisations. Follow me on twitter @nuritps
  • 36-year HP employee that writes technical information for HP Software Customers.
  • Pranesh Ramachandran is a Software Engineer working in HP Software’s System Management & Virtualization Monitoring products’ team. He has experience of more than 7 years in this product line.
  • Ramkumar Devanathan (twitter: @rdevanathan) works in the IOM-Customer Assist Team (CAT) providing technical assistance to HP Software pre-sales and support teams with Operations Management products including vPV, SHO, VISPI. He has experience of more than 12 years in this product line, working in various roles ranging from developer to product architect.
  • Ron is a subject matter expert for BSM\APM, Currently in the Demo Solutions Group. Ron have over thirteen years of technology experience, and a proven track record in providing exceptional customer service. He began his career in R&D as a software engineer, and team manager.
  • Stefan Bergstein is chief architect for HP’s Operations Management & Systems Monitoring products, which are part HP’s business service management solution. His special research interests include virtualization, cloud and software as a service.
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