Business Service Management (BAC/BSM/APM/NNM)
More than everything monitoring, BSM provides the means to determine how IT impacts the bottom line. Its purpose and main benefit is to ensure that IT Operations are able to reactively and proactively determine where they should be spending their time to best impact the business. This covers event management to solve immediate issues, resource allocation and through reporting performance based on the data of applications, infrastructure, networks and from third-party platforms. BSM includes powerful analytics that gives IT the means to prepare, predict and pinpoint by learning behavior and analyzing IT data forward and backwards in time using Big Data Analytics applied to IT Operations.

Monitoring virtual environments - VM101

In my article from last year A hop, step and jump to monitoring and optimizing your virtual environment, I mentioned about how SHO, vPV and VISPI combined together give you the comprehensive way to continuously monitor, troubleshoot and optimize your virtual environment.

 

Since then we have made several improvements to make virtualization monitoring easier for you - this blog article will give you an idea of what solutions we offer and when to go for what.

 

This is like a course in virtualization monitoring with no tests but still lots of credits - so have fun reading through. :smileyhappy:

 

vm101-6.png

What’s new with Infrastructure Management at HP?

Did you miss the news about our latest announcements when it comes to infrastructure, virtualization and storage? Well, today is your lucky day.

 

I have all the details from the announcements here, so you can catch up and take advantage of the improvements. Keep reading to find out how these improvements can power you.

Inside vPV: a new way to monitor and troubleshoot virtualization performance

by Sudhindra Kumar TL, Operations and Performance Management

HP Software Products and Solutions

 

image003.pngAdministering the proliferation of virtualized infrastructures is a complex role. Here is an overview of how virtualization administrators can use the Virtualization Performance Viewer (vPV), HP’s new real-time diagnostic and triage tool, to quickly visualize data from a single console and begin to troubleshoot performance issues rapidly.

A new approach to diagnose virtualization performance issues: HP Virtualization Performance Viewer

 

Today HP is very excited to introduce Virtualization Performance Viewer (vPV), a real-time diagnostic and triage tool to help customers quickly troubleshoot performance issues and bottlenecks in virtualized environments.....

Labels: BSM| virtualization

Take the next step to maximize your virtualization management ROI – Webinar series

 Take the next step to maximize your virtualization management ROI – Webinar series


HP Software and Solutions recently sponsored a series of virtualization roundtables, run by CIO magazine, where we shared the 2009 study findings on virtualization adoption and challenges. During these events we heard over 100 IT executives tell us their specific needs around virtualization and their desire to continue with the discussion around key areas of virtualization. We’re created a series of webinars to help continue the virtualization discussions including:


• April 13 - Optimizing service modeling, discovery, and monitoring for VMware environments
 • April 14 - Protecting Virtualized Environments from Disaster with HP Data Protector
• April 21 - Testing Smarter and Faster with Virtualization
• April 22 - Improve customer satisfaction and maintain service levels in virtualized environments
• April 27- BCBS of Florida builds a foundation for virtualization with HP Asset Manager
• April 29 - Virtualization: Compliance enforcement in a virtualized world


Register now for one or more of the web events in the April 2010 virtualization series and take the next step in virtualization management.


The webinar pertinent to the area of Application Performance Management is on April 22nd. In this webinar Amy Feldman, Product Marketing Manager for APM, will discuss the challenges of managing applications in virtualized environments while continuing to provide the same level of service quality. Businesses want to know that their quality of service and customer satisfaction will not be negatively impacted by moving critical business applications into a virtualized environment. Detailed approaches will show how to align to the business, maintain service levels and improve customer satisfaction.

During this webinar, you will learn:



  • how to establish Service Levels for virtualized environments

  • monitor from the end-user perspective to improve customer satisfaction

  • show the business that moving to virtualization does not need to disrupt the quality of service


Thanks
Aruna Ravichandran
Group Product Marketing Manager, BAC

HP and Microsoft, how does this help me manage my IT environment?

by Michael Procopio



 HP and Microsoft recently made a joint announcement, saying they intend to invest $250 million over the next three years to significantly simplify technology environments for customers.


 It included many parts of the HP Enterprise Business products. But, what does this really mean to customers who use HP Software & Solutions products?


This was a huge announcement in terms of the number of different parts. The clearest write-up I have seen covering the whole announcement is on a TechNet blog.


Indeed, a portion of this announcement was to say ‘these two companies are writing a $250M check to fund additional R&D on joint solutions.’ I’m guessing that means some smart folks got together and realized that expanding the long-standing relationship between the two companies would have an extremely positive impact for customers.


I have seen a number of blog posts that don’t seem to ‘get’ the value in the announcement. However, Jim Frey, in aNetwork World blog post, seems to understand what we are trying to accomplish. He wrote:


“The result could just be the most complete story for Cloud that we have seen to date. It includes hypervisor technology that IBM does not. It addresses the application software that VCE does not. And, it includes the infrastructure technologies that Oracle does not.”


So here’s what I think the announcement means to HP Software & Solutions customers.


In a sentence


HP and Microsoft are working together to make infrastructure management and application management better—whether it is physical or virtual (including Hyper-V) with new integrations between software products.


Details


1/ HP Business Service Management (BSM) will collaborate with HP Insight Software (from HP’s Enterprise Server group) and Microsoft (System Center) to provide integrated and interoperable virtualization and management solutions to reduce complexity in the datacenter.


Note: HP Insight Software provides hardware level and remote management for HP hardware. It also provides control of your Windows, HP-UX, Linux, OpenVMS and NonStop environments.


It means: if you have a multi-OS/hypervisor environment, including Windows you get an integrated solution to monitor and manage your servers.


2/ HP will work with Microsoft to provide bi-directional integrations between HP Business Service Management and Microsoft System Center for enterprise systems and application monitoring. 


It means: if you have a multi-OS/hypervisor environment, including Windows you get a heterogeneous solution to monitor and manage servers, the software on them and end-user performance. HP Software has HP Operation Manager including HP SiteScope for server management and HP BPM and HP RUM modules of HP BAC for end user management.


3/ In addition, we will develop bi-directional integrations between HP Business Service Automation (BSA) and Microsoft System Center for OS, application provisioning and compliance management.


It means: if you have a multi-OS/hypervisor environment, including Windows you get a heterogeneous solution for configuration and compliance (checks that servers are configured per your policies) management.


4/ For the SMB market (defined as customers with 50 servers or less), there will be “Virtualization Smart bundles” with prepackaged elements of HP Operation Center.


It means: Virtualization solutions are easier to buy and deploy since it is in one bundled package. There is a separate document on “Virtualization Smart bundles.”


Related Items:



 


Get the latest updates on our Twitter feed @HPITOps http://twitter.com/HPITOps


Join the HP OpenView & Operations Management group on LinkedIn.



 



 

HP Software Universe 2009 Hamburg Day 2

by Michael Procopio


Just over 3200 attendees at the show this year.


Each of the last eight years at the European Universe, Ulrich Pfeiffer, CTO for IT Management in EMEA creates a Live in Action demo showcasing the fictitious Full Throttle Company (FTC) on mainstage. Live in Action is a demonstration of HP Software integrated into a complete solution.


 



Ulrich Pfeiffer


 


This year, the Live in Action team recalled Hamburg of the early 1960s when this German city gave the Beatles a start before the group became a mainstream sensation. The demo featured the HP Performance Optimized Datacenter (“POD”), a datacenter in a container, along with music by the re-Beatles band and an on-stage yellow submarine in a disaster recovery scenario involving a flooded datacenter.


The POD is a standard container completely fitted with servers, storage and HVAC. You can see the POD demo here.


BTO (Business Technology Optimization) solutions demoed live on stage showed capabilities in three areas: 1) business and disaster recovery; 2) service recovery and web security; and 3) business improvements to avoid service disruptions and enhance capacity via virtualization management.


Disaster recovery highlighted HP Operations Orchestration configuring the POD to the state of the original datacenter.


Web security started with finding the problem using End User Monitoring, HP SiteScope and HP Problem Isolation. The problem was a hacked web site. The knowledge base in HP Service Manager (SM) which was populated during QA testing by HP Quality Center has the solution to the problem.   QA had not originally done security testing on every release but it is now added to their plan in HP Quality Center (QC) to run HP Security Center.


HP WebInspect, was run directly from SM. The test failed and WebInspect automatically created a ticket in SM for the QA team.  Once the QC test passes the SM ticket is automatically closed.


The website having the problem was supporting a reseller using a configuration utility to order Snowmobiles, a new business line for FTC. When Ulrich, playing CIO for FTC, called the reseller to tell him service was restored the reseller claimed his SLA (Service Level Agreement) was violated and would not pay. Ulrich brought up HP Service Level Manager to show that while any further downtime would violate the SLA, it was currently in tact.


Now that the problems is solved the infrastructure manager looks to see how the failure happened and what can be done to prevent it in the future.


They review the infrastructure using HP Asset Manager and Operations Manager Virtualization Smart Plug-in, both now running on Linux. The CIO wants this Virtualization data to show up in his 360 degree dashboard and it does.


It is much more fun to watch and it was video recorded which will be up after the holidays.


Related items:



 

The Cloud and your Applications: What is the Impact on Application Management? (Free Webinar)

The Cloud and your Applications:  What is the Impact on Application Management? (Free webinar)


Are your applications doing what they are suppose to be doing?  Can you confidently answer the question, are you cloud assure when it comes to your critical business applications?  Cloud computing, tiered applications, Software as a Service (SaaS) – all add complexity and make that question more difficult to answer.

Customers are finding more business service problems. The result: customer satisfaction and retention is at risk. The good news is that despite declining budgets, you can reduce downtime, increase service levels, and improve user experience quality. 


Hear EMA Research Director Julie Craig share the early results of a recent market research survey.  You’ll also hear from HP Product Marketing Manager Amy Feldman, who will share customer best practices and success stories.


Date:  Wednesday, November 25, 2009


Time:  6am PST/9am EST/2pm UK


Learn how you can become more cloud confident by registering for this free webinar at http://www.enterprisemanagement.com/research/asset.php?id=1593


Thanks


Amy Feldman


Product Marketing - HP Business Availability Cente
HP Software and Solutions 


 

Are you reinvesting IT savings? We want to hear your story.

When the recession hit you answered the call. Whether it was through
consolidation, virtualization, automation, or other means you found ways to save
money in IT.


Now comes an equally important part: how are you reinvesting those savings?
Because while cutting costs keeps you competitive, figuring out how to turn
those savings into business value is the ultimate goal. New products and
services, innovation, training, reallocation of IT funds to sales and marketing
can all build business value and competitive advantage. If you’ve saved money
through one of these initiatives, what areas are you targeting for reinvestment?


We’re exploring this topic in a feature article on HP.com and want to hear
your story. We are not seeking any kind of endorsement, comment or opinion of HP
or any of its products or services. As a source for the story, you’ll have a
chance to review and approve any quotes or references prior being published.


Please respond if you’re interested and include an email address or phone
number so we can follow-up.    Michael Procopio hp.com

Announcing a New BSM Solution Offering for Virtualization

by Michael Procopio


The new offerings include enhancements to HP
Server Automation
, HP
Client Automation
, HP
Storage Essentials
, HP
Network Automation
, and HP Operations
Manager
software.


According to a recent report from
Gartner(1), "Virtualization’s impact on the overall IT industry has
been dramatic, and virtualization will continue to be the leading catalyst for
infrastructure and operations software change through 2013. Organizations are
looking at ways to cut costs, better utilize assets, and reduce implementation
and management time and complexity."


Although virtualization is often adopted to help reduce capital expenditures,
it can trigger increased management expenses and lead to more pronounced
organizational silos. The new HP offerings bridge all the physical and virtual
data center silos through management and automation. This reduces complexity and
ultimately management costs.


"HP business service automation software helps us eliminate manual,
error-prone tasks by automating server lifecycle management, including
provisioning multiple operating systems, software installation, deployment of
patches, configuration management and audits," said Ron Cotten, senior manager
IT OSS Engineering, Level 3 Communications, a leading international provider of
voice, video, and data communications services. "With HP Server Automation, we
are able to patch over 1800 servers in 24 hours, which helps us reduce scheduled
downtime."


The updated HP business service offerings help you:


 


· Increase administrator effectiveness with HP
Operations Manager for virtualization
by monitoring the availability and
performance of all virtual and physical assets through a common dashboard.


· Reduce the risk of downtime with HP Network Automation, which for the
first time gives the network administrator control of the VMware vSwitch in
addition to the physical network environments.


· Provision the right amount of storage to keep applications performing
properly without overspending on excess storage with HP
Server Automation
, the first solution in the industry that gives server
administrators this capability.


· Reduce problem resolution times with HP
Storage Essentials
Performance Edition by quickly identifying,
troubleshooting and reporting performance metric related trends in physical and
virtual environments.


 


“To make virtualization cost effective, customers must minimize operating
expenses and have seamless management of infrastructure silos,” said Erik
Frieberg, vice president of Product Marketing, Software & Solutions, HP.
“Our newly enhanced HP business service offerings help customers manage all
aspects of the physical and virtual application infrastructure to unlock the
true promise of virtualization.”


HP Software Professional Services provides solution consulting services to
accelerate the value of business service automation and business service
management software investments.


HP
Server Automation
, HP
Client Automation
, HP
Storage Essentials
and HP
Network Automation
are available now. HP Operations Manager Virtualization Smart
Plug-In
will be available next month.


 


 

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About the Author(s)
  • Doug is a subject matter expert for network and system performance management. With an engineering career spanning 25 years at HP, Doug has worked in R&D, support, and technical marketing positions, and is an ambassador for quality and the customer interest.
  • Dan is a subject matter expert for BSM now working in a Technical Product Marketing role. Dan began his career in R&D as a devloper, and team manger. He most recently came from the team that created and delivered engaging technical training to HP pre-sales and Partners on BSM products/solutions. Dan is the co-inventor of 6 patents.
  • This account is for guest bloggers. The blog post will identify the blogger.
  • Manoj Mohanan is a Software Engineer working in the HP OMi Management Packs team. Apart being a developer he also dons the role of an enabler, working with HP Software pre-sales and support teams providing technical assistance with OMi Management Packs. He has experience of more than 8 years in this product line.
  • HP Software BSM Social Media
  • Nimish Shelat is currently focused on Datacenter Automation and IT Process Automation solutions. Shelat strives to help customers, traditional IT and Cloud based IT, transform to Service Centric model. The scope of these solutions spans across server, database and middleware infrastructure. The solutions are optimized for tasks like provisioning, patching, compliance, remediation and processes like Self-healing Incidence Remediation and Rapid Service Fulfilment, Change Management and Disaster Recovery. Shelat has 21 years of experience in IT, 18 of these have been at HP spanning across networking, printing , storage and enterprise software businesses. Prior to his current role as a World-Wide Product Marketing Manager, Shelat has held positions as Software Sales Specialist, Product Manager, Business Strategist, Project Manager and Programmer Analyst. Shelat has a B.S in Computer Science. He has earned his MBA from University of California, Davis with a focus on Marketing and Finance.
  • Architect and User Experience expert with more than 10 years of experience in designing complex applications for all platforms. Currently in Operations Analytics - Big data and Analytics for IT organisations. Follow me on twitter @nuritps
  • 36-year HP employee that writes technical information for HP Software Customers.
  • Pranesh Ramachandran is a Software Engineer working in HP Software’s System Management & Virtualization Monitoring products’ team. He has experience of more than 7 years in this product line.
  • Ramkumar Devanathan (twitter: @rdevanathan) works in the IOM-Customer Assist Team (CAT) providing technical assistance to HP Software pre-sales and support teams with Operations Management products including vPV, SHO, VISPI. He has experience of more than 12 years in this product line, working in various roles ranging from developer to product architect.
  • Ron Koren is a subject matter expert for BSM / APM, currently in the Demo Solutions Group acting as a Senior Architect. Ron has over fourteen years of technology experience, and a proven track record in providing exceptional customer service. Ron began his career in R&D as a software engineer, and later as a team manager. Ron joined HP software in 2007 as an engineer in the Customer-Oriented R&D team. Prior to joining HP, Ron held a leadership development role at Israel’s largest bank. Ron holds a B.S. in Computer Science from The Interdisciplinary Center, Herzliya Israel.
  • Stefan Bergstein is chief architect for HP’s Operations Management & Systems Monitoring products, which are part HP’s business service management solution. His special research interests include virtualization, cloud and software as a service.
  • With 11 plus years of very broad experience as a deployment expert for all the NMC products, my deliverables includes helping the Sales and Pre-Sales team in sizing and architecting the solution and hardware, assisting the implementers in product deployment and helping the customers directly when the products are deployed in production setup. As part of Customer Assist Team, I participate in a lot of customer facing activities from R&D side and provides best practices of using HP SW NMC products for efficient network management and leverage my rich experience in Network Node Manager and related iSPIs products.
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