Business Service Management (BAC/BSM/APM/NNM)
More than everything monitoring, BSM provides the means to determine how IT impacts the bottom line. Its purpose and main benefit is to ensure that IT Operations are able to reactively and proactively determine where they should be spending their time to best impact the business. This covers event management to solve immediate issues, resource allocation and through reporting performance based on the data of applications, infrastructure, networks and from third-party platforms. BSM includes powerful analytics that gives IT the means to prepare, predict and pinpoint by learning behavior and analyzing IT data forward and backwards in time using Big Data Analytics applied to IT Operations.

Switching to Monitoring Automation: How to deploy monitoring configuration

In this article we will deploy OM agent infrastructure configuration with OMi using the Monitoring Automation (MA) component.

OMi.png 

 

In the first blog article Switching to Monitoring Automation: Get Ready we have installed, configured and setup Monitoring Automation. So if you have read this article you are now ready to do the next step.

 

Three faces of SiteScope monitors in the Wild West

1.jpg

In the last couple of months since the release of BSM 9.23 and SiteScope 11.23 I have had several discussions with customers about SiteScope custom topology. One of the new features of the new release is the Running Software CI Type in Custom Topology.

 

These discussions reminded me of one of the best movies ever made: The good, the bad and the ugly and how SiteScope monitors fit into same categorization when we look at the topology they report into RTSM.

 

Tal Blizowsky, Software Engineer, SiteScope R&D assisted me in writing this blog.

New Video: How to anticipate potential problems in your applications before they impact the business

What would you do if you discovered a problem within your business? The first question to ask is what the impact of the problem has been. The second is how to fix it.

 

Continue reading to find out how you can protect your business from the impact of IT issues by predicting potential problems.

New Video: Using filters and tags in SiteScope to manage and track monitors

Are you bogged down in the hassle of monitoring your large IT environment? As we all know, this can be a difficult and time-consuming process.

 

HP SiteScope eases this process by providing various solutions for filtering monitors. Keep reading to find out how they can help you.

Predict trouble before it affects revenue with HP SiteScope

If a system malfunctions, the results can be catastrophic on your business flows and transactions.  The best way to prevent damage to the bottom line from this situation is to predict it before it occurs.

 

HP SiteScope Predictive Analytics can help protect you in three easy steps. Continue reading to find out how to utilize it within your organization

SiteScope, HP Discover, and you!

Please join  me at HP Discover on Thursday, June 13th at 12:30pm in Murano 3305 where Product Management, Marketing, and R&D will be on hand to discuss and demonstrate how HP SiteScope can enable you to deploy a monitoring framework in just 60 minutes.

 

Breakout Title

When do you go for agent-based and when do you go for agent-less monitoring?

This article provides some pointers on when to use agents or agentless approach for monitoring, and where one fits better than the other.

 

5-10-2013 7-19-05 AM.png

Making Agent and Agentless Monitoring Seamless

Being able to use the sophisticated policy management capabilities of Operations Manager to administer SiteScope templates when the two products are used together has been a frequent customer request. Well it's here with some enhancements to Operations Manager 9.1 and SiteScope 11.12 - read on to find out more.

HP software user shares his experience and learnings on SiteScope performance tuning

Read this blog post to hear how Will Gillen, a SiteScope power user, leverages numerous configurable settings to achieve maximum performance when using HP SiteScope.

How Smartworld customers benefit from BSM-enhanced services

An ICT services provider to enterprises across the Middle East, Smartworld meets and exceeds its customers’ expectations with efficient, high-quality services. HP Business Service Management makes this possible by bridging IT silos and consolidating network, system, and application events. Integration with HP Service Manager enables proactive alerts and ticket creation, accelerating mean time to repair.


In the end, Smartworld optimized IT operations efficiency, delivered superior service levels, and reduced TCO by between 30 and 60%. Now that’s smart.


To learn more about the benefits of BSM at Smartworld

Labels: APM| BAC| OM| SiteScope

How Deloitte drives service excellence with HP BAC

Many of you have asked for HP Business Availability Center (BAC) lessons learned and customer success stories. Here’s one from Deloitte Australia, a member of Deloitte Touche Tohmatsu, one of the world’s leading professional services firms.


Deloitte is using HP BAC to monitor the health of its business services and the entire underlying infrastructure including servers, operating systems, network, Internet services, and applications.


Aligned with ITIL processes, HP BAC has streamlined incident and problem management and reduced mean time to resolution from a few hours to a matter of minutes. In addition, Deloitte has decreased downtime of external systems (client business systems), enriching the customer experience. These results, among others, contributed to the service excellence that made Deloitte the 2008 Accountancy Firm of the Year.


Read how Deloitte achieved their exceptional outcomes.

HP and Microsoft, how does this help me manage my IT environment?

by Michael Procopio



 HP and Microsoft recently made a joint announcement, saying they intend to invest $250 million over the next three years to significantly simplify technology environments for customers.


 It included many parts of the HP Enterprise Business products. But, what does this really mean to customers who use HP Software & Solutions products?


This was a huge announcement in terms of the number of different parts. The clearest write-up I have seen covering the whole announcement is on a TechNet blog.


Indeed, a portion of this announcement was to say ‘these two companies are writing a $250M check to fund additional R&D on joint solutions.’ I’m guessing that means some smart folks got together and realized that expanding the long-standing relationship between the two companies would have an extremely positive impact for customers.


I have seen a number of blog posts that don’t seem to ‘get’ the value in the announcement. However, Jim Frey, in aNetwork World blog post, seems to understand what we are trying to accomplish. He wrote:


“The result could just be the most complete story for Cloud that we have seen to date. It includes hypervisor technology that IBM does not. It addresses the application software that VCE does not. And, it includes the infrastructure technologies that Oracle does not.”


So here’s what I think the announcement means to HP Software & Solutions customers.


In a sentence


HP and Microsoft are working together to make infrastructure management and application management better—whether it is physical or virtual (including Hyper-V) with new integrations between software products.


Details


1/ HP Business Service Management (BSM) will collaborate with HP Insight Software (from HP’s Enterprise Server group) and Microsoft (System Center) to provide integrated and interoperable virtualization and management solutions to reduce complexity in the datacenter.


Note: HP Insight Software provides hardware level and remote management for HP hardware. It also provides control of your Windows, HP-UX, Linux, OpenVMS and NonStop environments.


It means: if you have a multi-OS/hypervisor environment, including Windows you get an integrated solution to monitor and manage your servers.


2/ HP will work with Microsoft to provide bi-directional integrations between HP Business Service Management and Microsoft System Center for enterprise systems and application monitoring. 


It means: if you have a multi-OS/hypervisor environment, including Windows you get a heterogeneous solution to monitor and manage servers, the software on them and end-user performance. HP Software has HP Operation Manager including HP SiteScope for server management and HP BPM and HP RUM modules of HP BAC for end user management.


3/ In addition, we will develop bi-directional integrations between HP Business Service Automation (BSA) and Microsoft System Center for OS, application provisioning and compliance management.


It means: if you have a multi-OS/hypervisor environment, including Windows you get a heterogeneous solution for configuration and compliance (checks that servers are configured per your policies) management.


4/ For the SMB market (defined as customers with 50 servers or less), there will be “Virtualization Smart bundles” with prepackaged elements of HP Operation Center.


It means: Virtualization solutions are easier to buy and deploy since it is in one bundled package. There is a separate document on “Virtualization Smart bundles.”


Related Items:



 


Get the latest updates on our Twitter feed @HPITOps http://twitter.com/HPITOps


Join the HP OpenView & Operations Management group on LinkedIn.



 



 

HP Software Universe 2009 Hamburg Day 2

by Michael Procopio


Just over 3200 attendees at the show this year.


Each of the last eight years at the European Universe, Ulrich Pfeiffer, CTO for IT Management in EMEA creates a Live in Action demo showcasing the fictitious Full Throttle Company (FTC) on mainstage. Live in Action is a demonstration of HP Software integrated into a complete solution.


 



Ulrich Pfeiffer


 


This year, the Live in Action team recalled Hamburg of the early 1960s when this German city gave the Beatles a start before the group became a mainstream sensation. The demo featured the HP Performance Optimized Datacenter (“POD”), a datacenter in a container, along with music by the re-Beatles band and an on-stage yellow submarine in a disaster recovery scenario involving a flooded datacenter.


The POD is a standard container completely fitted with servers, storage and HVAC. You can see the POD demo here.


BTO (Business Technology Optimization) solutions demoed live on stage showed capabilities in three areas: 1) business and disaster recovery; 2) service recovery and web security; and 3) business improvements to avoid service disruptions and enhance capacity via virtualization management.


Disaster recovery highlighted HP Operations Orchestration configuring the POD to the state of the original datacenter.


Web security started with finding the problem using End User Monitoring, HP SiteScope and HP Problem Isolation. The problem was a hacked web site. The knowledge base in HP Service Manager (SM) which was populated during QA testing by HP Quality Center has the solution to the problem.   QA had not originally done security testing on every release but it is now added to their plan in HP Quality Center (QC) to run HP Security Center.


HP WebInspect, was run directly from SM. The test failed and WebInspect automatically created a ticket in SM for the QA team.  Once the QC test passes the SM ticket is automatically closed.


The website having the problem was supporting a reseller using a configuration utility to order Snowmobiles, a new business line for FTC. When Ulrich, playing CIO for FTC, called the reseller to tell him service was restored the reseller claimed his SLA (Service Level Agreement) was violated and would not pay. Ulrich brought up HP Service Level Manager to show that while any further downtime would violate the SLA, it was currently in tact.


Now that the problems is solved the infrastructure manager looks to see how the failure happened and what can be done to prevent it in the future.


They review the infrastructure using HP Asset Manager and Operations Manager Virtualization Smart Plug-in, both now running on Linux. The CIO wants this Virtualization data to show up in his 360 degree dashboard and it does.


It is much more fun to watch and it was video recorded which will be up after the holidays.


Related items:



 

An age old question: How do I manage thresholds? Part 1

Before my interest in application performance management, I previously worked on HP's Smart Plug-Ins for Operations Manager.  Having worked on the application SPIs for over 7 years, I continue to have an interest in system performance management and have had the pleasure these past 2 years to work on SiteScope and our APM solutions.  One question that commonly comes up is how to effectively manage threshold levels in my performance management product.  Managing thresholds is a problem that affects managing both system and applications.  I’ve seen about 3 different approaches various customers have used:


 


 


1.      Application knowledge –Many monitor templates come with out of the box with recommended thresholds for the monitor.  I spoke with one customer who was adjusting the threshold limit on the JVM memory utilization metric for one of his 5 different Java applications.  Based on the way the application was developed, he knew that the utilization was always at 98% memory utilization and therefore customized the template thresholds to only alarm when it was at 99% or higher.  This is not always true; many IT groups manage various applications and will not always have that kind of in-depth application knowledge.  Not to mention, how the application is developed is not always how it performs in production.


2.      Small scale deployment and testing – I’m sure many of you have experienced an event storm after deploying a set of metrics with thresholds that were either set too low or too high.  Some customers try to prevent event storms by testing the metric thresholds in a prototype environment before deploying in the production environment.  I’ve also seen customers deploy a small set of metrics at planned times so as not to generate a possible event storm.   


3.      Baselining – Many products are assisting IT admins with setting the right threshold for their environment by implementing baseline technologies.  Baselines can help you decrease false alerts, customize allowable deviations and establish separate thresholds to address usage based on demand or time of day.  This can also be referred to as adaptive thresholds that adjust based on similar baselining technologies. 


 


The second part of this blog series will go into product specific details regarding baselines.





How do you manage thresholds? 

Labels: BAC| BPM| OM| SiteScope| SPIs

Operations: application performance sucks, what do I do now?

by Michael Procopio


In my IT days (it has been a while) as still happens today this is the question many have asked. It’s more complicated today, applications are more distributed now. However, you still have to go through the triage process. The topic these days is named “Application Performance Management” or APM.


APM has two parts, the traditional looking at infrastructure resources and measuring performance from the end user perspective.


You probably detected this problem in one of two ways. You are ahead of the curve and have end user monitoring in place or the user called the help desk to complain.


A typical web based application today uses a web server, application server and a backend, typically a database. Though the backend might actually have multiple parts if service oriented architecture, (SOA) is used. Good news, Operations Manager, agent based, and SiteScope, agentless, will provide status on condition of those servers.


These tools can also look at how packaged applications are doing on the server. Oracle, WebSphere, MS Exchange, MS Active Directory, to name a few, can be monitored by either Operations Agents or have SiteScope templates (a SiteScope template is a prepackaged set of monitors). These tools might point to something as detailed as database locks being far higher than normal and beyond the current setting on the database. A quick parameter change might fix this.


Next, we have the code. We hope this isn’t the case because this typically moves the problem from operations to development. However, Operations is still responsible for pinpointing the problem area. This is typically the domain of application support and in some organizations that’s inside Operations, in others a different group.


Here Business Transaction Management (BTM) tools can help. BTM manages from a transaction point of view. BTM includes transaction tracing. TransactionVision and Diagnostics work in a complimentary fashion to give you the next level of detail although each is usable separately. TransactionVision traces individual critical transactions (as you define them) through multiple servers; it gives you information on a specific transaction including the value of the transaction.


Diagnostics provides aggregate information on all transactions in a composite application giving you timing information. It can pinpoint:


· where time is spent in an application; either processing data or waiting for a response from another part of the application.


· the slowest layers.


· the slowest server requests which are the application entry points.


· outliers to help diagnose intermittent problems.


· threads that may be contributing to performance issues.


· memory problems and garbage collection issues.


· the fastest growing and largest size collections.


· leaking objects, object growth trends, object instance counts, and the byte size for objects.


· the slowest SQL query and report query information.


· exception counts and trace information which often go undetected.


TransactionVision and Diagnostics also integrate with Business Availability Center, which means you can start with a topology view and drill all the way down to find the status of the most valuable transaction running through you systems.


You can manage what you can’t measure. So what do I do now? If you are properly instrumented the problem will show itself. If you don’t find something you can fix, you can tell the app developers where they need to look to fix the problem.


   


Related Items:


· End User Monitoring


· Operations Manager


· SiteScope


· SiteScope Administrator Forum


· TransactionVision


· Diagnostics


· Business Availability Center





Search
Showing results for 
Search instead for 
Do you mean 
About the Author(s)
  • Doug is a subject matter expert for network and system performance management. With an engineering career spanning 25 years at HP, Doug has worked in R&D, support, and technical marketing positions, and is an ambassador for quality and the customer interest.
  • Dan is a subject matter expert for BSM now working in a Technical Product Marketing role. Dan began his career in R&D as a devloper, and team manger. He most recently came from the team that created and delivered engaging technical training to HP pre-sales and Partners on BSM products/solutions. Dan is the co-inventor of 6 patents.
  • This account is for guest bloggers. The blog post will identify the blogger.
  • Over 11 years of experience in design and development of NMS/EMS products and presently with the Device content support covering broad based features of multitude device vendors in NNMi.
  • Manoj Mohanan is a Software Engineer working in the HP OMi Management Packs team. Apart being a developer he also dons the role of an enabler, working with HP Software pre-sales and support teams providing technical assistance with OMi Management Packs. He has experience of more than 8 years in this product line.
  • HP Software BSM Social Media
  • Nimish Shelat is currently focused on Datacenter Automation and IT Process Automation solutions. Shelat strives to help customers, traditional IT and Cloud based IT, transform to Service Centric model. The scope of these solutions spans across server, database and middleware infrastructure. The solutions are optimized for tasks like provisioning, patching, compliance, remediation and processes like Self-healing Incidence Remediation and Rapid Service Fulfilment, Change Management and Disaster Recovery. Shelat has 21 years of experience in IT, 18 of these have been at HP spanning across networking, printing , storage and enterprise software businesses. Prior to his current role as a World-Wide Product Marketing Manager, Shelat has held positions as Software Sales Specialist, Product Manager, Business Strategist, Project Manager and Programmer Analyst. Shelat has a B.S in Computer Science. He has earned his MBA from University of California, Davis with a focus on Marketing and Finance.
  • Architect and User Experience expert with more than 10 years of experience in designing complex applications for all platforms. Currently in Operations Analytics - Big data and Analytics for IT organisations. Follow me on twitter @nuritps
  • 36-year HP employee that writes technical information for HP Software Customers.
  • Pranesh Ramachandran is a Software Engineer working in HP Software’s System Management & Virtualization Monitoring products’ team. He has experience of more than 7 years in this product line.
  • Ramkumar Devanathan (twitter: @rdevanathan) works in the IOM-Customer Assist Team (CAT) providing technical assistance to HP Software pre-sales and support teams with Operations Management products including vPV, SHO, VISPI. He has experience of more than 12 years in this product line, working in various roles ranging from developer to product architect.
  • Ron Koren is a subject matter expert for BSM / APM, currently in the Demo Solutions Group acting as a Senior Architect. Ron has over fourteen years of technology experience, and a proven track record in providing exceptional customer service. Ron began his career in R&D as a software engineer, and later as a team manager. Ron joined HP software in 2007 as an engineer in the Customer-Oriented R&D team. Prior to joining HP, Ron held a leadership development role at Israel’s largest bank. Ron holds a B.S. in Computer Science from The Interdisciplinary Center, Herzliya Israel.
  • Stefan Bergstein is chief architect for HP’s Operations Management & Systems Monitoring products, which are part HP’s business service management solution. His special research interests include virtualization, cloud and software as a service.
  • With 11 plus years of very broad experience as a deployment expert for all the NMC products, my deliverables includes helping the Sales and Pre-Sales team in sizing and architecting the solution and hardware, assisting the implementers in product deployment and helping the customers directly when the products are deployed in production setup. As part of Customer Assist Team, I participate in a lot of customer facing activities from R&D side and provides best practices of using HP SW NMC products for efficient network management and leverage my rich experience in Network Node Manager and related iSPIs products.
HP Blog

HP Software Solutions Blog

Featured


Follow Us
Labels
The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.