Business Service Management (BAC/BSM/APM/NNM)
More than everything monitoring, BSM provides the means to determine how IT impacts the bottom line. Its purpose and main benefit is to ensure that IT Operations are able to reactively and proactively determine where they should be spending their time to best impact the business. This covers event management to solve immediate issues, resource allocation and through reporting performance based on the data of applications, infrastructure, networks and from third-party platforms. BSM includes powerful analytics that gives IT the means to prepare, predict and pinpoint by learning behavior and analyzing IT data forward and backwards in time using Big Data Analytics applied to IT Operations.

Do composite applications really need to be managed?

YES - large-scale applications such as SAP and Oracle Siebel support core business functions. Many build and implement integrations between SAP systems and non-SAP applications such as Seibel using SAP NetWeaver, SOA and/or other middleware components to support complex business processes. If they fail, business goals are in jeopardy. These complex applications are woven into heterogeneous networks, and every change or fix ripples through multiple systems and applications.


 


The focus of IT has been on managing systems, efficiently and at low cost. In today’s environment, this systems orientation results in disconnected monitoring data that does nothing to indicate the health of overall business services, making end-user complaints the first indication that service levels aren’t being met. It also makes it extremely difficult to assign problems to the team that can fix them most quickly.


 


HP Business Availability Center for SAP applications is a comprehensive solution to proactively manage SAP & non-SAP environments in a production environment, so that IT is able to best leverage its resources and respond faster to SAP incidents, thus increasing the value its SAP applications deliver to the business.


 


We have a very exciting flash demo (total run time 3:34) highlighting our approach to helping our customers better manage their business services and complex IT landscapes.


Check it out:


https://h30406.www3.hp.com/campaigns/2009/demo/bsm_sap/index.html


 


You can read more details on the solution here: http://h20229.www2.hp.com/partner/protected/assets/pdf/4AA1-9302ENW.pdf


 <-->

Search
About the Author(s)
  • Anil is an enterprise software professional with 15+ years of experience. He has both breadth and depth of understanding in IT Infrastructure management including Network, System, Storage, Virtualization and Cloud. As a product manager, Anil had successfully introduced many new products into the world wide market.He innovates on regular basis and he holds many patents.
  • Doug is a subject matter expert for network and system performance management. With an engineering career spanning 25 years at HP, Doug has worked in R&D, support, and technical marketing positions, and is an ambassador for quality and the customer interest.
  • Drew is a subject matter expert for the BSM product structure, the BSM simplification program and the BSM Customer Appreciation Program. With a career spanning 10 years at HP, Drew has worked in Consulting and Product Management on various HP Software management products.
  • Dan is a subject matter expert for BSM now working in a Technical Product Marketing role. Dan began his career in R&D as a devloper, and team manger. He most recently came from the team that created and delivered engaging technical training to HP pre-sales and Partners on BSM products/solutions. Dan is the co-inventor of 6 patents.
  • This account is for guest bloggers. The blog post will identify the blogger.
  • Manoj Mohanan is a Software Engineer working in the HP OMi Management Packs team. Apart being a developer he also dons the role of an enabler, working with HP Software pre-sales and support teams providing technical assistance with OMi Management Packs. He has experience of more than 8 years in this product line.
  • Nimish Shelat is currently focused on Datacenter Automation and IT Process Automation solutions. Shelat strives to help customers, traditional IT and Cloud based IT, transform to Service Centric model. The scope of these solutions spans across server, database and middleware infrastructure. The solutions are optimized for tasks like provisioning, patching, compliance, remediation and processes like Self-healing Incidence Remediation and Rapid Service Fulfilment, Change Management and Disaster Recovery. Shelat has 21 years of experience in IT, 18 of these have been at HP spanning across networking, printing , storage and enterprise software businesses. Prior to his current role as a World-Wide Product Marketing Manager, Shelat has held positions as Software Sales Specialist, Product Manager, Business Strategist, Project Manager and Programmer Analyst. Shelat has a B.S in Computer Science. He has earned his MBA from University of California, Davis with a focus on Marketing and Finance.
  • Architect and User Experience expert with more than 10 years of experience in designing complex applications for all platforms. Currently in Operations Analytics - Big data and Analytics for IT organisations. Follow me on twitter @nuritps
  • Pranesh Ramachandran is a Software Engineer working in HP Software’s System Management & Virtualization Monitoring products’ team. He has experience of more than 7 years in this product line.
  • Ramkumar Devanathan (twitter: @rdevanathan) works in the IOM-Customer Assist Team (CAT) providing technical assistance to HP Software pre-sales and support teams with Operations Management products including vPV, SHO, VISPI. He has experience of more than 12 years in this product line, working in various roles ranging from developer to product architect.
  • Ron is a subject matter expert for BSM\APM, Currently in the Demo Solutions Group. Ron have over thirteen years of technology experience, and a proven track record in providing exceptional customer service. He began his career in R&D as a software engineer, and team manager.
  • Stefan Bergstein is chief architect for HP’s Operations Management & Systems Monitoring products, which are part HP’s business service management solution. His special research interests include virtualization, cloud and software as a service.
Follow Us


HP Blog

HP Software Solutions Blog

Labels
The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation