Business Service Management (BAC/BSM/APM/NNM)
More than everything monitoring, BSM provides the means to determine how IT impacts the bottom line. Its purpose and main benefit is to ensure that IT Operations are able to reactively and proactively determine where they should be spending their time to best impact the business. This covers event management to solve immediate issues, resource allocation and through reporting performance based on the data of applications, infrastructure, networks and from third-party platforms. BSM includes powerful analytics that gives IT the means to prepare, predict and pinpoint by learning behavior and analyzing IT data forward and backwards in time using Big Data Analytics applied to IT Operations.

HP Real User Monitoring (RUM) for Native Mobile Applications

Many mobile applications communicate over the network with back-end servers in order to pull data or update information. Response times of these actions play a significant role in the overall user experience with the application, so it is very important that they are correctly measured.

How to Proactively Monitor Virtual Desktop Infrastructure (VDI)

How do you proactively monitor virutal desktop infrastructure (VDI) applications?  Citrix XenApp and Citrix XenDesktop are considered leading client virtualization solutions which many organizations employ in order to simplify & optimize their day to day work.

The use of XenApp and XenDesktop solutions add an additional ”tier” to the organization application delivery value chain. When performance & availability problems occur with the Citrix solutions it impacts the entire organization’s ability to get work done!!!

The addition of another tier makes it more difficult to identify and isolate application problems.

The use of HP Real User Monitor (HP RUM) Citrix monitoring solutions allow identification of problems related to Citrix tiers as well as remove the above mentioned obstacles to identify and isolate
the organization application performance and availability problems.

Read on to better understand how HP RUM supports this highly popular client virtualization solution.

Part 1: HP RUM 9.20 - drill-down into the user experience of SAP functionality

This is the first in a series of blog posts around the latest release of HP Real User Monitor (RUM) 9.20, which was announced several weeks ago during HP Discover.  Each blog post will discuss new and/or enhanced features of RUM and how they will benefit you.  This post discusses RUM's enhanced support for SAP, allowing you to gain deeper insight into the end user experience of this highly popular software.

HP Real User Monitor: The solution to non-intrusive, out-of-the-box monitoring of MQ communications!

Read this technical post to learn how to easily monitor MQ communications.  HP Real User Monitor (RUM) offers "out-of-the-box" capabilities, which means you don't spend time setting up or configuring a monitoring solution for MQ.  Don’t want the overhead or “intrusiveness” that typically comes with monitoring message-based middleware software?  Then HP RUM (Real User Monitor) is your answer! 

HP and Microsoft, how does this help me manage my IT environment?

by Michael Procopio



 HP and Microsoft recently made a joint announcement, saying they intend to invest $250 million over the next three years to significantly simplify technology environments for customers.


 It included many parts of the HP Enterprise Business products. But, what does this really mean to customers who use HP Software & Solutions products?


This was a huge announcement in terms of the number of different parts. The clearest write-up I have seen covering the whole announcement is on a TechNet blog.


Indeed, a portion of this announcement was to say ‘these two companies are writing a $250M check to fund additional R&D on joint solutions.’ I’m guessing that means some smart folks got together and realized that expanding the long-standing relationship between the two companies would have an extremely positive impact for customers.


I have seen a number of blog posts that don’t seem to ‘get’ the value in the announcement. However, Jim Frey, in aNetwork World blog post, seems to understand what we are trying to accomplish. He wrote:


“The result could just be the most complete story for Cloud that we have seen to date. It includes hypervisor technology that IBM does not. It addresses the application software that VCE does not. And, it includes the infrastructure technologies that Oracle does not.”


So here’s what I think the announcement means to HP Software & Solutions customers.


In a sentence


HP and Microsoft are working together to make infrastructure management and application management better—whether it is physical or virtual (including Hyper-V) with new integrations between software products.


Details


1/ HP Business Service Management (BSM) will collaborate with HP Insight Software (from HP’s Enterprise Server group) and Microsoft (System Center) to provide integrated and interoperable virtualization and management solutions to reduce complexity in the datacenter.


Note: HP Insight Software provides hardware level and remote management for HP hardware. It also provides control of your Windows, HP-UX, Linux, OpenVMS and NonStop environments.


It means: if you have a multi-OS/hypervisor environment, including Windows you get an integrated solution to monitor and manage your servers.


2/ HP will work with Microsoft to provide bi-directional integrations between HP Business Service Management and Microsoft System Center for enterprise systems and application monitoring. 


It means: if you have a multi-OS/hypervisor environment, including Windows you get a heterogeneous solution to monitor and manage servers, the software on them and end-user performance. HP Software has HP Operation Manager including HP SiteScope for server management and HP BPM and HP RUM modules of HP BAC for end user management.


3/ In addition, we will develop bi-directional integrations between HP Business Service Automation (BSA) and Microsoft System Center for OS, application provisioning and compliance management.


It means: if you have a multi-OS/hypervisor environment, including Windows you get a heterogeneous solution for configuration and compliance (checks that servers are configured per your policies) management.


4/ For the SMB market (defined as customers with 50 servers or less), there will be “Virtualization Smart bundles” with prepackaged elements of HP Operation Center.


It means: Virtualization solutions are easier to buy and deploy since it is in one bundled package. There is a separate document on “Virtualization Smart bundles.”


Related Items:



 


Get the latest updates on our Twitter feed @HPITOps http://twitter.com/HPITOps


Join the HP OpenView & Operations Management group on LinkedIn.



 



 

2009 "What's New" tops the list of posts

 


by Michael Procopio


Happy New Year to everyone. The new year is a good time to reflect on the
previous year and look into the new year.


Thanks to all of you we have had 10s of thousands of view. A special thank
you to those who comment and help continue the conversation.



For the retrospective lets review the top 10 posts for 2009.



One
brand new product and two major enhancements to the BSM stack - Vienna HP
Software Universe 2008


HP
Business Availability Center 8.02 What's New


The
new Operations Manager i (OMi)


How
does BSM improve IT Operations' efficiency?


Announcing
Business Availability Center 8.0


BSM
customer evolution paths: Samples and observations
 – this is one of a series
on BSM evolution paths 


Not
true, IBM


BAC
8.03 release - what's new


RUM
the Real User Experience Manager


Webinar
- "The Cloud and Your Applications: What is the Impact on Application
Management"


Going forward the big news in HP Software and Solutions social media is our
upcoming online user community. You can be part of the founding, see the new
blog for the community -  
HP
Software Solutions Community - join Project Alpha!


As always, please let us know what you want to hear about. Hears to a great
2010.


 


photo by legalnonresident 


 

Sneak Preview: HP Software Universe - Hamburg

Software Universe is only a few weeks away. We hold this event twice each year, alternating between a United States and European location. The upcoming event is in Hamburg at the Congress Centre Hamburg (CCH) from Wednesday, December 16th – Friday, December 18th 2009.


(If you missed our last Software Universe in Las Vegas, you can download some of the presentations here.)



We are very excited about this year’s show. There are many interesting presentations which we have put together based on information we have received after talking to many of our customers. Some highlights* (based on their relevancy to managing applications/ services - both physical and virtual) include:




 Wednesday, 16.12.2009


16:00-16:45 hall B22:  How to design, build and sell HP Business Availability Center (BAC) to end customers Rolf Vassdokken, Ergo Group


16:00 - 16:45 room 15: Enrich Service Quality Management with end-user Quality of Experience - Sacha Raybaud, Hewlett-Packard


17:00 - 17:45 hall G2: Application Lifecycle Management FastTour: Redefining the Lifecycle -Brad Hipps, Hewlett-Packard


17:00-17:45 hall 6:  Bankwest: deploying HP Business Availability Center solutions to monitor business services to help maximise service uptime and drive out cost - Richard Rees, Chief Manager, Platform Integrity; Richard Walker, Hewlett-Packard


18:00-18:45 hall G1: Quickly identify and resolve 4 common application issues using HP's Application Management Solution - Amy Feldman, Hewlett-Packard


18:00 - 18:45  room 13: Rabobank - An IT Operation's transformation. Maturing from silo management to a Unified Operations solution, underpinning a best practice approach for better business outcomes - Toine Jenniskens, Rabobank


Thursday, 17.12.2009


09:00-09:45 hall D: Isolation and Business Transaction Management: How new technologies in BAC help you better manage applications - Michael Procopio, Hewlett-Packard; Chris Tracey, Hewlett-Packard




10:00 - 10:45 hall F: Reducing costs and accelerating your BSM solution through HP SaaS - HMRC's experiences with on-site deployment and SaaS. -Spencer Holland, HMRC / CapGemini


10:00 - 10:45 hall D: The all new Operations Center (& BAC) licensing model: escaping the hardware bonds - Jon Haworth, Hewlett-Packard; Peter Crosby, Hewlett-Packard


15:15 - 16:00 BTO Impact of Virtualization on IT Management -Dennis Corning, Hewlett-Packard


15:15 - 16:00 hall C21: The Impact of Virtualization on IT Management - Mike Shaw, Hewlett-Packard


16:30 - 17:15 hall 6: Impact of HP Business Service Management solution on service provider business and end-user value (panel) -Rolf Vassdokken, Stefan Danisovsky and Vincenzo Asaro Telecom Italia


 Friday, 18.12.2009


 09:00 - 11:00 room 17: BSM - Advanced Workshop - Gundula Swidersky, Hewlett-Packard


 * dates, times, and speakers subject to change


 


Hope to see you there.


Sanjay Anne, Amy Feldman & Aruna Ravichandran



 

The Cloud and your Applications: What is the Impact on Application Management? (Free Webinar)

The Cloud and your Applications:  What is the Impact on Application Management? (Free webinar)


Are your applications doing what they are suppose to be doing?  Can you confidently answer the question, are you cloud assure when it comes to your critical business applications?  Cloud computing, tiered applications, Software as a Service (SaaS) – all add complexity and make that question more difficult to answer.

Customers are finding more business service problems. The result: customer satisfaction and retention is at risk. The good news is that despite declining budgets, you can reduce downtime, increase service levels, and improve user experience quality. 


Hear EMA Research Director Julie Craig share the early results of a recent market research survey.  You’ll also hear from HP Product Marketing Manager Amy Feldman, who will share customer best practices and success stories.


Date:  Wednesday, November 25, 2009


Time:  6am PST/9am EST/2pm UK


Learn how you can become more cloud confident by registering for this free webinar at http://www.enterprisemanagement.com/research/asset.php?id=1593


Thanks


Amy Feldman


Product Marketing - HP Business Availability Cente
HP Software and Solutions 


 

BAC 8.03 release - what's new

by Michael Procopio


Release Highlights






  • Service Level Management (SLM) enhancements:






    • SLM now enables customization of the First day of month setting which is used in calculating agreements.




    • A new business rule, EMS Events Availability, calculates status for the System Availability KPI assigned to an EMS Monitor CI. This enables you to include EMS events as part of the SLM calculation.






  • Platform enhancements:






    • Update of Java Runtime Environment running on Business Availability Center servers to JRE 1.5.0_18




    • Mutual authentication: Users can set up authentication for both the Discovery and Dependency Mapping (DDM) Probe and Business Availability Center running an embedded UCMDB, with certificates. The certificate for each side is sent and authenticated before the connection is established.






  • Real User Monitor Engine enhancements:






    • Support for Oracle Forms NCA version 10g






  • System Availability Management enhancement:






    • Added the ability to control the location of the ellipsis ("...") used in long labels in System Availability Management Reports. This enables you to move the ellipsis from the end to the middle of the label.






  • Dashboard enhancement:






    • Added the ability to drill down from Dashboard to the Event Log report from Windows and UNIX CIs.






  • TransactionVision enhancement:






    • Support for LW-SSO 2.2 has been added to the UI/Job Server.




    • Database Admin privileges are no longer required to set up a database for use with TransactionVision.





    For Business Availability Center, Michael Procopio


    Get the latest updates on our Twitter feed @HPITOps http://twitter.com/HPITOps


    Join the HP Software group on LinkedIn and/or the Business Availability Center group on LinkedIn.


     




RUM the Real User Experience Manager

by Michael Procopio


RUM or Real User Monitor is a tool to monitor actual user traffic running over your network.


Its part of our EUM or end user management suite. In the area of EUM there are two primary ways to monitor 1/ synthetic, which is covered by BPM or Business Process Monitor and 2/ real user monitoring.


Each has its place in a monitoring strategy. BPM is good for making sure things are up 24x7, even when no users are using your applications. Real user monitoring can give you information down to the specific user.


When I first moved over to BAC group and heard about RUM, I was impressed. One of the things it can do is replicate a users web session click by click. This allows someone troubleshooting a problem to see exactly what happened and what the error message was the user saw – no guessing. (sensitive data like passwords and credit cards are filtered out in memory before writing to a disk). Further, if you do find a problem it can turn the session into a script that can be passed to the QA team to replicate the problem, if they are using LoadRunner.


How does it work? It starts by capturing packets as they go over the network. This is done by a RUM Probe, which is software that runs on a dedicated piece of x86 hardware (typically). The Probe passes the relevant data to the RUM engine.


The RUM engine stores the data and key performance metrics are aggregated before being sent up to BAC for reporting and alerting. For example, an alert might be round trip time for the Savings Deposit transaction is taking too long. Here are some of the reports RUM provides:



  • Global Statistics

  • Page Summary

  • Transaction Summary

  • End User Summary

  • End User Over Time

  • Server Over Time

  • Session Analyzer

  • TCP Application Summary

  • TCP Application Over Time

  • Event Summary

  • Business Process Distribution



Figure: Example RUM deployment configuration


Originally RUM strictly focused on HTTP/S traffic. But a while back support was expanded to due general tracking of TCP traffic, both streaming and non-streaming. In more recent releases additional upper level protocol analysis has been added. Beyond HTTP/S current support includes:



  • XML/SOAP

  • Siebel

  • WebSphere

  • MPLS


Related Items:



For Business Availability Center, Michael Procopio


Get the latest updates on our Twitter feed @HPITOps http://twitter.com/HPITOps


Join the HP Software group on LinkedIn and/or the Business Availability Center group on LinkedIn.


 

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About the Author(s)
  • Doug is a subject matter expert for network and system performance management. With an engineering career spanning 25 years at HP, Doug has worked in R&D, support, and technical marketing positions, and is an ambassador for quality and the customer interest.
  • Dan is a subject matter expert for BSM now working in a Technical Product Marketing role. Dan began his career in R&D as a devloper, and team manger. He most recently came from the team that created and delivered engaging technical training to HP pre-sales and Partners on BSM products/solutions. Dan is the co-inventor of 6 patents.
  • This account is for guest bloggers. The blog post will identify the blogger.
  • Over 11 years of experience in design and development of NMS/EMS products and presently with the Device content support covering broad based features of multitude device vendors in NNMi.
  • Manoj Mohanan is a Software Engineer working in the HP OMi Management Packs team. Apart being a developer he also dons the role of an enabler, working with HP Software pre-sales and support teams providing technical assistance with OMi Management Packs. He has experience of more than 8 years in this product line.
  • HP Software BSM Social Media
  • Nimish Shelat is currently focused on Datacenter Automation and IT Process Automation solutions. Shelat strives to help customers, traditional IT and Cloud based IT, transform to Service Centric model. The scope of these solutions spans across server, database and middleware infrastructure. The solutions are optimized for tasks like provisioning, patching, compliance, remediation and processes like Self-healing Incidence Remediation and Rapid Service Fulfilment, Change Management and Disaster Recovery. Shelat has 21 years of experience in IT, 18 of these have been at HP spanning across networking, printing , storage and enterprise software businesses. Prior to his current role as a World-Wide Product Marketing Manager, Shelat has held positions as Software Sales Specialist, Product Manager, Business Strategist, Project Manager and Programmer Analyst. Shelat has a B.S in Computer Science. He has earned his MBA from University of California, Davis with a focus on Marketing and Finance.
  • Architect and User Experience expert with more than 10 years of experience in designing complex applications for all platforms. Currently in Operations Analytics - Big data and Analytics for IT organisations. Follow me on twitter @nuritps
  • 36-year HP employee that writes technical information for HP Software Customers.
  • Pranesh Ramachandran is a Software Engineer working in HP Software’s System Management & Virtualization Monitoring products’ team. He has experience of more than 7 years in this product line.
  • Ramkumar Devanathan (twitter: @rdevanathan) works in the IOM-Customer Assist Team (CAT) providing technical assistance to HP Software pre-sales and support teams with Operations Management products including vPV, SHO, VISPI. He has experience of more than 12 years in this product line, working in various roles ranging from developer to product architect.
  • Ron Koren is a subject matter expert for BSM / APM, currently in the Demo Solutions Group acting as a Senior Architect. Ron has over fourteen years of technology experience, and a proven track record in providing exceptional customer service. Ron began his career in R&D as a software engineer, and later as a team manager. Ron joined HP software in 2007 as an engineer in the Customer-Oriented R&D team. Prior to joining HP, Ron held a leadership development role at Israel’s largest bank. Ron holds a B.S. in Computer Science from The Interdisciplinary Center, Herzliya Israel.
  • Stefan Bergstein is chief architect for HP’s Operations Management & Systems Monitoring products, which are part HP’s business service management solution. His special research interests include virtualization, cloud and software as a service.
  • With 11 plus years of very broad experience as a deployment expert for all the NMC products, my deliverables includes helping the Sales and Pre-Sales team in sizing and architecting the solution and hardware, assisting the implementers in product deployment and helping the customers directly when the products are deployed in production setup. As part of Customer Assist Team, I participate in a lot of customer facing activities from R&D side and provides best practices of using HP SW NMC products for efficient network management and leverage my rich experience in Network Node Manager and related iSPIs products.
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