Business Service Management (BAC/BSM/APM/NNM)
More than everything monitoring, BSM provides the means to determine how IT impacts the bottom line. Its purpose and main benefit is to ensure that IT Operations are able to reactively and proactively determine where they should be spending their time to best impact the business. This covers event management to solve immediate issues, resource allocation and through reporting performance based on the data of applications, infrastructure, networks and from third-party platforms. BSM includes powerful analytics that gives IT the means to prepare, predict and pinpoint by learning behavior and analyzing IT data forward and backwards in time using Big Data Analytics applied to IT Operations.

New Video: How to anticipate potential problems in your applications before they impact the business

What would you do if you discovered a problem within your business? The first question to ask is what the impact of the problem has been. The second is how to fix it.

 

Continue reading to find out how you can protect your business from the impact of IT issues by predicting potential problems.

New Video: Using filters and tags in SiteScope to manage and track monitors

Are you bogged down in the hassle of monitoring your large IT environment? As we all know, this can be a difficult and time-consuming process.

 

HP SiteScope eases this process by providing various solutions for filtering monitors. Keep reading to find out how they can help you.

How mobile apps saved my winter vacation

dans-apps.jpgJust how much do users rely on their smart mobile devices? Here is my story of the critical role that multiple apps played in helping my family stay calm during a massive storm and still enjoy our Disney vacation — and what every mobile app provider should consider.

 

Keep reading to find out how these apps made sure we kept our daily dinner reservations and still got FastPasses to Soarin’.

New Video: Create a MyBSM Page and Watch List in under 3 minutes!

My bsm and watch list.pngAre you looking to easily monitor your business-critical applications? With MyBSM you can quickly create a page that will do the hard work for you.

 

Watch a video that will show you how to build a page with three BSM components: Watch List, Top View and Event Browser. The video also shows you how simple it is to set up a Watch List to monitor vital CIs in one place.

Monitor the job queue, ascertain system bottlenecks - best practice #1


long-queues-at-rex-cinema-1976.jpgThere was once a time when system monitoring implied only looking at resource utilization rates and sending out alerts when the high utilization mark was reached. But is having a high utilization rate really bad?

 

Let’s use an analogy of the cinema –to explain the situation.  Consider the utilization of the cinema hall as the number of seats occupied in the hall. As the movie hall owner, I would love to see the hall full. With that in mind, is 100 percent utilization really bad then?

 

If someone were telling me "All my systems are showing more than 90 percent CPU utilization, WE NEED TO FIX THIS!" I would say, hold your horses. Let's look at the job queues. Read on to find out why it is important to evaluate job queues instead of simply utilization rates.

How to give your applications the VIP treatment — Highlights from HP Discover APM session

Haim_discover.pngOn the first day of  HP Discover Barcelona, I lead the Application Performance Management (APM) Special Interest Group session and shared with our customers how they can give their applications the “VIP” treatment.

 

Keep reading to find out what "VIP" means for your applications.

Why should you monitor your performance—how much does your reputation mean?

Monitoring your apps for a mobile world means more than simply making sure the app is running, and it has broader impact than you might have considered.

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About the Author(s)
  • Doug is a subject matter expert for network and system performance management. With an engineering career spanning 25 years at HP, Doug has worked in R&D, support, and technical marketing positions, and is an ambassador for quality and the customer interest.
  • Dan is a subject matter expert for BSM now working in a Technical Product Marketing role. Dan began his career in R&D as a devloper, and team manger. He most recently came from the team that created and delivered engaging technical training to HP pre-sales and Partners on BSM products/solutions. Dan is the co-inventor of 6 patents.
  • This account is for guest bloggers. The blog post will identify the blogger.
  • Manoj Mohanan is a Software Engineer working in the HP OMi Management Packs team. Apart being a developer he also dons the role of an enabler, working with HP Software pre-sales and support teams providing technical assistance with OMi Management Packs. He has experience of more than 8 years in this product line.
  • HP Software BSM Social Media
  • Nimish Shelat is currently focused on Datacenter Automation and IT Process Automation solutions. Shelat strives to help customers, traditional IT and Cloud based IT, transform to Service Centric model. The scope of these solutions spans across server, database and middleware infrastructure. The solutions are optimized for tasks like provisioning, patching, compliance, remediation and processes like Self-healing Incidence Remediation and Rapid Service Fulfilment, Change Management and Disaster Recovery. Shelat has 21 years of experience in IT, 18 of these have been at HP spanning across networking, printing , storage and enterprise software businesses. Prior to his current role as a World-Wide Product Marketing Manager, Shelat has held positions as Software Sales Specialist, Product Manager, Business Strategist, Project Manager and Programmer Analyst. Shelat has a B.S in Computer Science. He has earned his MBA from University of California, Davis with a focus on Marketing and Finance.
  • Architect and User Experience expert with more than 10 years of experience in designing complex applications for all platforms. Currently in Operations Analytics - Big data and Analytics for IT organisations. Follow me on twitter @nuritps
  • 36-year HP employee that writes technical information for HP Software Customers.
  • Pranesh Ramachandran is a Software Engineer working in HP Software’s System Management & Virtualization Monitoring products’ team. He has experience of more than 7 years in this product line.
  • Ramkumar Devanathan (twitter: @rdevanathan) works in the IOM-Customer Assist Team (CAT) providing technical assistance to HP Software pre-sales and support teams with Operations Management products including vPV, SHO, VISPI. He has experience of more than 12 years in this product line, working in various roles ranging from developer to product architect.
  • Ron Koren is a subject matter expert for BSM / APM, currently in the Demo Solutions Group acting as a Senior Architect. Ron has over fourteen years of technology experience, and a proven track record in providing exceptional customer service. Ron began his career in R&D as a software engineer, and later as a team manager. Ron joined HP software in 2007 as an engineer in the Customer-Oriented R&D team. Prior to joining HP, Ron held a leadership development role at Israel’s largest bank. Ron holds a B.S. in Computer Science from The Interdisciplinary Center, Herzliya Israel.
  • Stefan Bergstein is chief architect for HP’s Operations Management & Systems Monitoring products, which are part HP’s business service management solution. His special research interests include virtualization, cloud and software as a service.
  • With 11 plus years of very broad experience as a deployment expert for all the NMC products, my deliverables includes helping the Sales and Pre-Sales team in sizing and architecting the solution and hardware, assisting the implementers in product deployment and helping the customers directly when the products are deployed in production setup. As part of Customer Assist Team, I participate in a lot of customer facing activities from R&D side and provides best practices of using HP SW NMC products for efficient network management and leverage my rich experience in Network Node Manager and related iSPIs products.
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