Business Service Management (BAC/BSM/APM/NNM)
More than everything monitoring, BSM provides the means to determine how IT impacts the bottom line. Its purpose and main benefit is to ensure that IT Operations are able to reactively and proactively determine where they should be spending their time to best impact the business. This covers event management to solve immediate issues, resource allocation and through reporting performance based on the data of applications, infrastructure, networks and from third-party platforms. BSM includes powerful analytics that gives IT the means to prepare, predict and pinpoint by learning behavior and analyzing IT data forward and backwards in time using Big Data Analytics applied to IT Operations.

Case study: How Vodafone Ireland achieved 300% ROI with an integrated end-to-end BSM framework

woman on the phone.pngWhen an IT organization team must deliver world-class service excellence but are working with a patchwork of two dozen or more point solutions to monitor the technology estate, big changes are in store. Find out how Ireland’s leading communications operator transformed with a new IT model and achieved impressive results.

Critical steps to a successful IT operations analytics strategy

It’s easy to get overwhelmed with data. In order to ensure IT management has the right information to solve a problem, you need to collect everything and face down the challenges of storing, managing and using it all. Here are four components you need in an analytics strategy to turn all that data into valuable insight

What's new with HP Operations Smart Plugins?

plugin.jpgHave you explored our list of Out of the Box Smart Plug-ins for your Application Infrastructure Monitoring needs?

They have been  frequently enhanced over the past few years and allow you to easily monitor your diverse application environments. They are refreshed regularly so you can get the most out of your HP Systems Management investments.


Keep reading to find out what's new and what's changed with the HP Operations Smart Plugins in the recent past.


Analytics in IT Operations — EMA Research white paper reveals 4 key qualities of new platforms

Operations Intelligence.pngBig data and analytics play a growing role in how IT organizations are trying to improve efficiency and value in the services they deliver to the business. A key focal point of this widespread trend is the Operations Center, and EMA Research offers some insightful analysis about the class of analytics tools that have emerged and the trends that are driving them.


With written contribution from Andrew Wahl

Leveraging the positive network effect - “Build Your Own” integration for the HP Operations Bridge

BYOIWhat’s the similarity between a social network like Facebook and the HP Operations Bridge?


How can you enhance your HP Operations Bridge Experience by “Building Your Own” Integrations to third party monitoring tools and third party applications?


Keep reading to find out.

“Build Your Own” integration for the HP Operations Bridge

DIYWith the popularity of Do-It-Yourself projects, you now have the opportunity to even personalize your HP Operations Bridge integration.


Keep reading to find out how you construct a custom integration that will meet your unique needs. 

Bridges on the Barcelona landscape making some famous brands really happy at HP Discover

Barcelona Bridge.pngIt’s always interesting to be in sunny places in the winter, and this week Barcelona has had lovely weather. There aren’t too many bridges in Barcelona, but one made a lot of people smile when they heard how the HP Operations Bridge is clearly taking cost our of IT and helping people keep businesses agile.


Continue reading to find out why so many people were smiling!

Tags: hpbsm| OMi

HP System Process Visualizer - free system resource monitoring tool


Do you have a few mintues to spare? I suggest you use them to download and try out the new System Process Visualizer tool from HP Operations Center. I promise it will be the best use of your time today!  System Process visualizer (SysPV, in short) is a real-time visualization tool which offers a quick way for you to identify the worst offenders on your system - your biggest CPU and memory consumers in a single view. If you are familiar with the UNIX top command, this tool offers another view mimicking top. The difference is that this is via your browser a so you can monitor networked systems too - not just your PC.



It is a free download - get it, unzip/untargz it and run it - just follow the steps in the readme.


NOTE: There are other free tools also listed in the same page like vPV Free, SiteScope Free, Health Playback for Virtual Systems (for VMware vCenter) and Big Data Performance Visualization (for hadoop and Vertica setups) - feel free to try these out too.

A hop, step and jump to monitoring and optimizing your virtual environment

Read up on this article to understand what the 3 virtualization monitoring products from HP's Operations Management portfolio offer. Learn who uses these products, and in what role.stackup.png

About the Author(s)
  • Anil is an enterprise software professional with 15+ years of experience. He has both breadth and depth of understanding in IT Infrastructure management including Network, System, Storage, Virtualization and Cloud. As a product manager, Anil had successfully introduced many new products into the world wide market.He innovates on regular basis and he holds many patents.
  • Doug is a subject matter expert for network and system performance management. With an engineering career spanning 25 years at HP, Doug has worked in R&D, support, and technical marketing positions, and is an ambassador for quality and the customer interest.
  • Drew is a subject matter expert for the BSM product structure, the BSM simplification program and the BSM Customer Appreciation Program. With a career spanning 10 years at HP, Drew has worked in Consulting and Product Management on various HP Software management products.
  • Dan is a subject matter expert for BSM now working in a Technical Product Marketing role. Dan began his career in R&D as a devloper, and team manger. He most recently came from the team that created and delivered engaging technical training to HP pre-sales and Partners on BSM products/solutions. Dan is the co-inventor of 6 patents.
  • This account is for guest bloggers. The blog post will identify the blogger.
  • Manoj Mohanan is a Software Engineer working in the HP OMi Management Packs team. Apart being a developer he also dons the role of an enabler, working with HP Software pre-sales and support teams providing technical assistance with OMi Management Packs. He has experience of more than 8 years in this product line.
  • Nimish Shelat is currently focused on Datacenter Automation and IT Process Automation solutions. Shelat strives to help customers, traditional IT and Cloud based IT, transform to Service Centric model. The scope of these solutions spans across server, database and middleware infrastructure. The solutions are optimized for tasks like provisioning, patching, compliance, remediation and processes like Self-healing Incidence Remediation and Rapid Service Fulfilment, Change Management and Disaster Recovery. Shelat has 21 years of experience in IT, 18 of these have been at HP spanning across networking, printing , storage and enterprise software businesses. Prior to his current role as a World-Wide Product Marketing Manager, Shelat has held positions as Software Sales Specialist, Product Manager, Business Strategist, Project Manager and Programmer Analyst. Shelat has a B.S in Computer Science. He has earned his MBA from University of California, Davis with a focus on Marketing and Finance.
  • Architect and User Experience expert with more than 10 years of experience in designing complex applications for all platforms. Currently in Operations Analytics - Big data and Analytics for IT organisations. Follow me on twitter @nuritps
  • Pranesh Ramachandran is a Software Engineer working in HP Software’s System Management & Virtualization Monitoring products’ team. He has experience of more than 7 years in this product line.
  • Ramkumar Devanathan (twitter: @rdevanathan) works in the IOM-Customer Assist Team (CAT) providing technical assistance to HP Software pre-sales and support teams with Operations Management products including vPV, SHO, VISPI. He has experience of more than 12 years in this product line, working in various roles ranging from developer to product architect.
  • Ron is a subject matter expert for BSM\APM, Currently in the Demo Solutions Group. Ron have over thirteen years of technology experience, and a proven track record in providing exceptional customer service. He began his career in R&D as a software engineer, and team manager.
  • Stefan Bergstein is chief architect for HP’s Operations Management & Systems Monitoring products, which are part HP’s business service management solution. His special research interests include virtualization, cloud and software as a service.
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