Business Service Management (BAC/BSM/APM/NNM)

More than everything monitoring, BSM provides the means to determine how IT impacts the bottom line. Its purpose and main benefit is to ensure that IT Operations are able to reactively and proactively determine where they should be spending their time to best impact the business. This covers event management to solve immediate issues, resource allocation and through reporting performance based on the data of applications, infrastructure, networks and from third-party platforms. BSM includes powerful analytics that gives IT the means to prepare, predict and pinpoint by learning behavior and analyzing IT data forward and backwards in time using Big Data Analytics applied to IT Operations.

OMi Management Pack Development Kit – Overview

This is my first blog where I will walk you through the steps, facts, and nuances of creating an HP Operations Manager i Management Pack (MP) using the OMi Management Pack Development Kit.


Keep reading to find out how to make the most from the DevKit.

Management Pack Hackathon: Registration is closing on Oct. 4! Don't miss the excitement!

Hackathon wordcloud.PNGThe registration for the Operations Bridge Management pack is closing on Oct 4. Have you registered? Don’t miss your opportunity to help develop management packs for this incident management software.


Keep reading to learn how to join us.


Guest post by Frank Nitsch, Software Designer

Hackathon Alert! Do you have what it takes to be an Operations Manager i superstar?

We are hosting an Operations Bridge community hackathon around the Management Pack development and we want you to join! We are looking to truly engage the community in this effort.  


Keep reading to find out more about this global event and how you can contribute.

Out of Africa – Cape2Cape, will they make it?

Out of Africa.pngWhen a set of keen drivers set off to go from Cape of Good Hope to Cape North in Norway, it is only natural to want to follow their progress.  Now the drivers in this race have left the African continent, but is their quest to make the journey in nine days still possible? Keep reading and we will give you a peep at what’s inside. Learn about the Cape2Cape quest and intercontinental tour and how a new exciting new dashboard tools puts you in the car with them, and might just help your business too.

Speedy Cape2Cape globe trotting – connecting you to the driver experience

World Record Dashboard 1.jpgWhen a set of keen drivers set off to go from Cape of Good Hope to Cape North in Norway, you must be excited to follow their progress.

Keep reading to Learn about the Cape2Cape quest and intercontinental tour. Learn how new exciting dashboard tools put you in the car with them, and how these dashboards might just help your business too.

Operations Manager i: Unlock the value of stream-based event correlation

SBEC Correlation tool.PNGHave you ever wondered how Stream-based event correlation (SBEC) works? Do you want to learn how to use SBEC? Have you tried creating SBEC rules but they didn't work the way you expected?


Keep reading to get the secrets of SBEC, and learn how to unlock its potential.


Guest post by Carol Park, Operations Bridge R&D team

SHR Southbound: The BSM Connector integration saga …



Some time ago, we had a blog post on the new avenues made possible via SHR’s northbound interface.

Let’s now take a look at what’s up on the southern front …


HP Service Health Reporter (SHR) offers cross-domain reporting on enterprise IT performance data. It is powered by a model-driven architecture… which is leveraged by the third-party domain integration possibilities via BSM Connectors described in this blog article. These indeed are added testimony to the fact that a generic domain data model enables cross-domain, data-source-agnostic reporting in SHR.


Read on to discover how SHR enables consolidated reporting, being part of the larger Operations Bridge solution.

IT operations dashboards: HP OMi 10.01 new message browser features increases operator efficiency

Increasing efficiency is the constant struggle for most enterprises. Thankfully, HP Operations Bridge and Operations Manager i, work together to merge data from existing tools into a single pane of glass so they can easily see key business and IT services.


Keep reading to find out how the new message browser capabilities in Operations Manager i further increase operator efficiency.

Simplified SAP Monitoring using OMi Management Pack for SAP

The impact of downtime is very high when it involves business critical applications like SAP. Ensuring and sustaining optimal performance of the SAP environment becomes extremely challenging with a complex SAP architecture and high level of customizations.


Teaser_Image_1.pngThe HP OMI Management Pack for SAP enables you to monitor your IT environment. Keep reading to find out how the management pack can help you monitor your environment.

This article also contains a video demo that explains several use cases using the OMi Management Pack for SAP.


Operations Manager i: Event Browser unleashed! Your guide to IT event management

If you are working with Operations Manager i you probably have seen its beautiful and handesome Event Browser. It is the place where all events from your monitored IT devices are displayed in consolidated place. The Event Browser is one of the most used Dashboards. But probably you have not seen all its capabilities.


The Event Browser has lot of features behind the scenes. I bet some of them might be useful for you, too. In this blog I will highlight some of these hidden features of the Event Browser...



Paradise by the dashboard light – Who loves dashboards?

Dashboards are all around. In the song “Paradise by the Dashboard Light”, Meat Loaf sings about teenage love in the front seat of the car. But in the business sense, there is so much more to dashboards than the plastic we find in automobiles.


Keep reading to find out the latest in IT and business dashboards and how you can truly find “paradise” in the new HP Business Value Dashboard.

SHR Northbound: Opening up new vistas enabling third-party BI integrations !


HP Service Health Reporter (SHR) is a reporting solution that offers an enterprise BI reporting platform Business Objects Enterprise that enables ad-hoc reporting on the enterprise IT performance data.






Read on to discover how SHR enables reporting integrations with 3rd party BI tools of your choice.

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About the Author(s)
  • Technical Consultant in the BSM Customer Assist Team.
  • Doug is a subject matter expert for network and system performance management. With an engineering career spanning 25 years at HP, Doug has worked in R&D, support, and technical marketing positions, and is an ambassador for quality and the customer interest.
  • Dan is a subject matter expert for BSM now working in a Technical Product Marketing role. Dan began his career in R&D as a devloper, and team manger. He most recently came from the team that created and delivered engaging technical training to HP pre-sales and Partners on BSM products/solutions. Dan is the co-inventor of 6 patents.
  • Eric Odell has over 15 years’ experience in enterprise technology as the head of product marketing for numerous B2B startups. His background includes mobile, email security & archiving, application lifecycle management, the cloud, and software development tools. His key expertise and research focuses on mobility and the user experience.
  • This account is for guest bloggers. The blog post will identify the blogger.
  • Jon started his journey in Application Performance more than 10 years ago with Optimal Networks and their AppVantage product line and synthetic monitoring. Optimal was later purchased by Compuware. After spending a long stint in the security industry with Symantec, Jon is back in the Application Performance market with HP.
  • Manoj Mohanan is a Software Engineer working in the HP OMi Management Packs team. Apart being a developer he also dons the role of an enabler, working with HP Software pre-sales and support teams providing technical assistance with OMi Management Packs. He has experience of more than 8 years in this product line.
  • Software technical product manager for HP Strategic Analytics--Executive Scorecard (XS) and Financial Planning & Analysis (FPA). Generate technologically sophisticated IT Performance Analytics use cases in collaboration with fellow HP product managers and design partners. Liaison for XS & FPA product managers, customers, and development team. Draw upon experience and industry pulse to influence the definition of product strategy and roadmap. Primary implementer of POCs for key elements of the company's offering including executive scorecard, financial planning and analysis, and process analytics..
  • HP Software BSM Social Media
  • Nimish Shelat is currently focused on Datacenter Automation and IT Process Automation solutions. Shelat strives to help customers, traditional IT and Cloud based IT, transform to Service Centric model. The scope of these solutions spans across server, database and middleware infrastructure. The solutions are optimized for tasks like provisioning, patching, compliance, remediation and processes like Self-healing Incidence Remediation and Rapid Service Fulfilment, Change Management and Disaster Recovery. Shelat has 21 years of experience in IT, 18 of these have been at HP spanning across networking, printing , storage and enterprise software businesses. Prior to his current role as a World-Wide Product Marketing Manager, Shelat has held positions as Software Sales Specialist, Product Manager, Business Strategist, Project Manager and Programmer Analyst. Shelat has a B.S in Computer Science. He has earned his MBA from University of California, Davis with a focus on Marketing and Finance.
  • Architect and User Experience expert with more than 10 years of experience in designing complex applications for all platforms. Currently in Operations Analytics - Big data and Analytics for IT organisations. Follow me on twitter @nuritps
  • 36-year HP employee that writes technical information for HP Software Customers.
  • Petri is Sr. Product Marketing Manager for HP Application Performance Management solution. His experience includes 18 years in sales, marketing, and business development in the field of IT management software.
  • Pranesh Ramachandran is a Software Engineer working in HP Software’s System Management & Virtualization Monitoring products’ team. He has experience of more than 7 years in this product line.
  • Ramkumar Devanathan (twitter: @rdevanathan) works in the IOM-Customer Assist Team (CAT) providing technical assistance to HP Software pre-sales and support teams with Operations Management products including vPV, SHO, VISPI. He has experience of more than 12 years in this product line, working in various roles ranging from developer to product architect.
  • Ron Koren is a subject matter expert for BSM / APM, currently in the Demo Solutions Group acting as a Senior Architect. Ron has over fourteen years of technology experience, and a proven track record in providing exceptional customer service. Ron began his career in R&D as a software engineer, and later as a team manager. Ron joined HP software in 2007 as an engineer in the Customer-Oriented R&D team. Prior to joining HP, Ron held a leadership development role at Israel’s largest bank. Ron holds a B.S. in Computer Science from The Interdisciplinary Center, Herzliya Israel.
  • Stefan Bergstein is chief architect for HP’s Operations Management & Systems Monitoring products, which are part HP’s business service management solution. His special research interests include virtualization, cloud and software as a service.
  • Customer Assist Team Member
  • With 11 plus years of very broad experience as a deployment expert for all the NMC products, my deliverables includes helping the Sales and Pre-Sales team in sizing and architecting the solution and hardware, assisting the implementers in product deployment and helping the customers directly when the products are deployed in production setup. As part of Customer Assist Team, I participate in a lot of customer facing activities from R&D side and provides best practices of using HP SW NMC products for efficient network management and leverage my rich experience in Network Node Manager and related iSPIs products.
  • Venkatesh is a CCNA/CCNP certified professional with 14+ years of experience as a n/w operator, administrator, designer , QA engineer and currently in the role of technical consultant assisting medium to large enterprises & Service providers in adopting NMC suite of products.He is also responsible for getting the feedback/comments from customers back to R&D influencing the release of appealing products. Venkatesh has a B.E degree in Electronics & Communication from University of Mysore and C-PGDBA from Symbiosis Pune, India.
  • HP Software BSM
  • I'm an Architect with HP Software BSM, with 15 years of experience in Storage Resource Management solutions at HP.
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