Business Service Management (BAC/BSM/APM/NNM)
More than everything monitoring, BSM provides the means to determine how IT impacts the bottom line. Its purpose and main benefit is to ensure that IT Operations are able to reactively and proactively determine where they should be spending their time to best impact the business. This covers event management to solve immediate issues, resource allocation and through reporting performance based on the data of applications, infrastructure, networks and from third-party platforms. BSM includes powerful analytics that gives IT the means to prepare, predict and pinpoint by learning behavior and analyzing IT data forward and backwards in time using Big Data Analytics applied to IT Operations.

Barcelona – 1 HP – 3. IT Operations game changing announcements at HP Discover

golden_ball_award__1_-620x330.jpgGOOOAAAALLL! I am here at HP Discover in Barcelona and the excitement and announcements remind me of the experience I had as a child and going to the football game.


Keep reading to find out what announcements we made and how we kicked the golden ball of operations management into the goal!

It’s time to get a handle on your Hadoop Environments

Minority Report.jpgWhen Tom Cruise’s movie “The Minority Report” came out, viewers were in awe of the fictional technology that the movie showed. In one scene, Cruise’s character is shown potential purchases based upon past ones when he walks into a store.


Fast forward 12 years, and that fictional technology is very close to real.


Keep reading to find out how Big Data powers this new capability and how you can get a unified view of it all.


Image courtesy – 20th Century Fox

The perfect pass -The evolution of Operations Manager to OMi

soccer game.pngKeeping the “ball” within resource and domain operations management tools doesn’t help use the information they gather to its best advantage.


People who have adopted HP Operations Bridge, with its single pane of glass to gain visibility of the “state” of IT”, know just how valuable it is to “pass the ball” into a central operations bridge through the integration of the data these management tools provide.


Keep reading to hear straight from these users to learn about the benefits they see from “passing the ball”.


Guest post by Harald Burose, Product Manager, HP Software

David Gilmour and the music of IT Operations

david Gilmore.PNGMusic lovers worldwide hum to the melodic tunes of David Gilmour, long time musician with Pink Floyd. As I was watching a recorded concert of David and friends, in an interview Robert Wyatt explained why in his view David is such a great musician. "David's such a terrific guitar player because he's got a sense of the whole piece of music.”


Keep reading to find out how Gilmour’s ability is similar to the “music” that IT operations creates.


Image courtesy of

Our connected world seen through the Spanish looking glass

100-plus integrations.pngThe world is increasingly connected and this has never been more evident to me than today as I walk the streets of Barcelona. As a result of this connectivity we all need to be flexible.


Keep reading to find out what I learned about flexibility in IT from Jackie Chan, some street performers in Barcelona and my bus on the way to the airport.

Become a business aware operation with Big Data analytics

analytics.jpgIf you are going to HP Discover, I encourage you to join me and Yair Horovitz as we cover the new world of “connected intelligence” using all of the data you collect with operations analytics and a state-of-the-art operations bridge.


Read on to see how big data can help improve your IT operations.


Guest post by Harald Burose, Product Manager, HP

AMBARI - Excavating Big Data to serve business targets

AMBARI location.pngDo you know what AMBARI means?

Maybe you're familiar with the ASSAM district in India, but do you know what strategic importance it had in ancient times?


Read on to discover my analogy between that importance and the growing importance of Big Data solutions with HADOOP, how AMBARI is related to HADOOP, and learn about the innovation the HP Software and Hortonworks are doing together.


The wave of Big Data is here, are you ready?

wave.jpgIs your organization prepared to handle the flood of Big Data information that is increasing every year?


Gain insight into HortonWorks and HP Software collaboration in an upcoming webinar


Image credit to Malene Thyssen,

A bridge too far? Don’t just watch your competitors cross to greener pastures, take action!

Catalunya.JPGBridges are vital to transportation, and with HP Operations Bridge they are vital to IT Operations. Come hear how customers are crossing the bridge from domain to service management with testimonials from others who have crossed the bridge before you. Now you can keep your historical solutions, but sit on top of them and actively multiply the ROI from them.


Keep reading to find out how you can gain this wisdom from those who have walked before you.

OMi Monitoring Automation: what’s new to make your monitoring easier?

operations management 6.pngMonitoring in today’s complex environment just got easier! With HP Operations Manager i with Monitoring Automation, you can configure the Operations Agent and SiteScope to OMi.


Keep reading to find out how to utilize this capability to simplify the life of your application administrators, monitoring developers and subject matter experts.


Guest post by Norbert Andres, Ops Bridge


DirecTV talks about their experience with Operations Bridge - webinar

Do you look for reviews on a product before you make a purchase? Do you ask friends and family for recommendations before making a big decision?


This is the same way it is with IT. Departments are always researching reviews from other organizations before they make a final decision. This is your opportunity to hear from DirectTV on their experience with HP Operations Management.  

Now there is 1 solution for monitoring your Multi-Tier WebLogic Applications

As a web application weblogic_diagram1.jpgowner have you struggled to isolate the root cause of your degrading application performance? This doesn’t have to be your continuing reality.   


If you are interested in learning how to better isolate the root cause of your degrading application performance, keep reading.

Switching to Monitoring Automation: Get Ready

Monitoring Automation (MA) is an extension to the Operations Bridge offering of Operations Manager i (OMi). It is able to fully automatically deploy the monitoring configuration for Operations Agents and SiteScope. MA is watching for any changes in the IT environment and necessary configuration tasks are automatically done. This helps to keep the IT elements compliant and business on track. With the availability of OMi 9.24 it is time to switch to MA and make use of all the new features.

In this blog article I will describe how to get ready for Monitoring Automation.


2014-06_Switching to Monitoring Automation.png

Do you know who your top HP Omi experts are? This is your chance to find out!

Omi experts.pngDo you know who the HP Operations Manager i experts are within your IT? Now you can find out using Gamification and the new Experts Board of HP OMi User Engagement 9.23.


Keep reading to find out how the Experts board works and how you can use it to motivate your staff.


Guest post by Carsten Schlipf

Software Architect, Gamification, HP Software

“Build Your Own” integration for the HP Operations Bridge

DIYWith the popularity of Do-It-Yourself projects, you now have the opportunity to even personalize your HP Operations Bridge integration.


Keep reading to find out how you construct a custom integration that will meet your unique needs. 

Bridges on the Barcelona landscape making some famous brands really happy at HP Discover

Barcelona Bridge.pngIt’s always interesting to be in sunny places in the winter, and this week Barcelona has had lovely weather. There aren’t too many bridges in Barcelona, but one made a lot of people smile when they heard how the HP Operations Bridge is clearly taking cost our of IT and helping people keep businesses agile.


Continue reading to find out why so many people were smiling!

Tags: hpbsm| OMi

HP Run-time Service Model (RtSM) best practices for BSM and APM implementations

Implementing the HP Run-time Service Model (RtSM) for APM or BSM can be a challenge to customers as it includes decisions over new and existing data models, data input sources and integrations to other data stores. The attached best practices document is purposed to help answer some of the most common questions and decisions around the RtSM and CMDB implementation. It will help you to understand what kind of data should live in which system of record and how to make the different data valuable by integrating it in smart ways.

Part 5: HP Diagnostics 9.20 - Monitoring your mobile application, quickly and easily

This is the fifth in a series of blog posts on the recently-released HP Diagnostics 9.20.  This post will talk specifically about a new feature in Diagnostics that will help you monitor your mobile applications; specifically, help you determine where in the application delivery chain the problem with your mobile app might be.

Part 4: Diagnostics 9.20 - Increased flexibility around alerting and thresholds

This is the fourth in a series of posts on HP Diagnostics 9.20.  The first 3 posts talked about new features in Diagnostics called “Java Thread State Analyzer” , “.pdf export”, and “Dashboard Creator”, respectively.  All of these new features discussed how to increase your productivity and efficiency on a day-to-day basis. This post talks about enhancements made to alerting capabilities in Diagnostics, which not only increases your efficiencies, but also provides you more flexibility and options when it comes to alerting.

Part 3: HP Diagnostics 9.20 - Customize your views based on what YOU need to see!

This is the third in a series of blog posts on HP Diagnostics 9.20, which was released during HP Discover.  The previous two blog posts discussed new features - Java Thread State Analyzer and .pdf export - that increase your efficiency when diagnosing an application-related problem.  The next feature, discussed in this post, also talks about increasing how productive and efficient you are and also how you are allowed greater flexibility by being able to customize a dashboard exactly to your needs.

Part 2: Diagnostics 9.20 - Increasing efficiency while enhancing collaboration

This is the second in a series of blog posts around HP Diagnostics 9.20, which was released several weeks ago.  In this post, I discuss a new feature called .pdf export, which (like the Java Thread State Analyzer) also enables greater efficiencies and collaboration for both application developers and IT ops teams.

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About the Author(s)
  • Doug is a subject matter expert for network and system performance management. With an engineering career spanning 25 years at HP, Doug has worked in R&D, support, and technical marketing positions, and is an ambassador for quality and the customer interest.
  • Dan is a subject matter expert for BSM now working in a Technical Product Marketing role. Dan began his career in R&D as a devloper, and team manger. He most recently came from the team that created and delivered engaging technical training to HP pre-sales and Partners on BSM products/solutions. Dan is the co-inventor of 6 patents.
  • This account is for guest bloggers. The blog post will identify the blogger.
  • Over 11 years of experience in design and development of NMS/EMS products and presently with the Device content support covering broad based features of multitude device vendors in NNMi.
  • Manoj Mohanan is a Software Engineer working in the HP OMi Management Packs team. Apart being a developer he also dons the role of an enabler, working with HP Software pre-sales and support teams providing technical assistance with OMi Management Packs. He has experience of more than 8 years in this product line.
  • HP Software BSM Social Media
  • Nimish Shelat is currently focused on Datacenter Automation and IT Process Automation solutions. Shelat strives to help customers, traditional IT and Cloud based IT, transform to Service Centric model. The scope of these solutions spans across server, database and middleware infrastructure. The solutions are optimized for tasks like provisioning, patching, compliance, remediation and processes like Self-healing Incidence Remediation and Rapid Service Fulfilment, Change Management and Disaster Recovery. Shelat has 21 years of experience in IT, 18 of these have been at HP spanning across networking, printing , storage and enterprise software businesses. Prior to his current role as a World-Wide Product Marketing Manager, Shelat has held positions as Software Sales Specialist, Product Manager, Business Strategist, Project Manager and Programmer Analyst. Shelat has a B.S in Computer Science. He has earned his MBA from University of California, Davis with a focus on Marketing and Finance.
  • Architect and User Experience expert with more than 10 years of experience in designing complex applications for all platforms. Currently in Operations Analytics - Big data and Analytics for IT organisations. Follow me on twitter @nuritps
  • 36-year HP employee that writes technical information for HP Software Customers.
  • Pranesh Ramachandran is a Software Engineer working in HP Software’s System Management & Virtualization Monitoring products’ team. He has experience of more than 7 years in this product line.
  • Ramkumar Devanathan (twitter: @rdevanathan) works in the IOM-Customer Assist Team (CAT) providing technical assistance to HP Software pre-sales and support teams with Operations Management products including vPV, SHO, VISPI. He has experience of more than 12 years in this product line, working in various roles ranging from developer to product architect.
  • Ron Koren is a subject matter expert for BSM / APM, currently in the Demo Solutions Group acting as a Senior Architect. Ron has over fourteen years of technology experience, and a proven track record in providing exceptional customer service. Ron began his career in R&D as a software engineer, and later as a team manager. Ron joined HP software in 2007 as an engineer in the Customer-Oriented R&D team. Prior to joining HP, Ron held a leadership development role at Israel’s largest bank. Ron holds a B.S. in Computer Science from The Interdisciplinary Center, Herzliya Israel.
  • Stefan Bergstein is chief architect for HP’s Operations Management & Systems Monitoring products, which are part HP’s business service management solution. His special research interests include virtualization, cloud and software as a service.
  • With 11 plus years of very broad experience as a deployment expert for all the NMC products, my deliverables includes helping the Sales and Pre-Sales team in sizing and architecting the solution and hardware, assisting the implementers in product deployment and helping the customers directly when the products are deployed in production setup. As part of Customer Assist Team, I participate in a lot of customer facing activities from R&D side and provides best practices of using HP SW NMC products for efficient network management and leverage my rich experience in Network Node Manager and related iSPIs products.
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