Business Service Management (BAC/BSM/APM/NNM)
More than everything monitoring, BSM provides the means to determine how IT impacts the bottom line. Its purpose and main benefit is to ensure that IT Operations are able to reactively and proactively determine where they should be spending their time to best impact the business. This covers event management to solve immediate issues, resource allocation and through reporting performance based on the data of applications, infrastructure, networks and from third-party platforms. BSM includes powerful analytics that gives IT the means to prepare, predict and pinpoint by learning behavior and analyzing IT data forward and backwards in time using Big Data Analytics applied to IT Operations.

Drinking our own Analytics Champagne

This is a true story.

It's a story of an application we created for demo purposes which had been crashing and causing pre-sales productivity issues.

It's a story of an application problem we could not resolve for three years, despite all the monitoring and log searching capabilities we had at our disposal.

It's a story of how the new Log Analytics capability in Operations Analytics 2.1 found the root cause of this elusive problem in 30 min.

If this type of ROI is of interest to you – read on.


The power of the 3 P’s of Operations Analytics

Discover 2013 banner.pngHP Barcelona is in the history books and it was an amazing experience. I had multiple conversations with partners and customers, and everyone wanted to know how HP Operations Analytics could help their IT departments.


Keep reading to find out how Prepare, Predict and Pinpoint capabilities can help you manage your operations data.


Guest blog by Yair Horovitz , Chief Functional Architect - Big Data Analytics 

Operations Analytics customers say IT Operations and the business must be aligned to achieve success

We have spent our week here at HP Discover in Barcelona speaking with customers.  From what Operations Analytics customers said at the BSM Customer Advisory Board and the Special Interest Groups, IT and Business are not always communicating effectively.


Continue reading to find out how IT can learn to speak with business decision makers and convey their messaging to accomplish their mission.


Guest Post Yair Horovitz , Chief Functional Architect - Big Data Analytics 

Monitoring of cloud based applications – a discussion from HP Discover

When businesses have expansion plans, they have to think about EVERYTHING that has to change to support the plans. This applies to change in the IT department as well.


Keep reading to find out how HP Business Service Management is helping  a large bank that is looking to expand into a global presence and use cloud technologies.


Guest Post by Yair Horovitz , Chief Functional Architect - Big Data Analytics 

Why everyone is talking about analytics at HP Discover

Big data block.pngAs I have been chatting with customers here in Barcelona at HP Discover, I’ve noticed that it seems like everyone is using the word “Analytics”. It’s clearly a massive trend in IT and across business in general. But what’s behind this trend?


Guest post by Peretz Regev, R&D Director for Big Data Analytics

Operations Analytics, built on the power of HP HAVEn n-apps

Discover 2013 banner.pngI am here in Barcelona and this morning I was introduced to HAVEn 2.0. This is an industry-leading Big Data platform.


Keep reading to find out why we built our operations analytics solution on it.


Guest Post by Yair Horovitz , Chief Functional Architect - Big Data Analytics 

Top 5 ways operations analytics harnesses Big Data--What customers are saying at HP Discover

Big Data.pngOne of the best parts of being here at HP Discover in Barcelona is the chance to meet directly with the customers who use our products. Here the top five ways that I’ve heard Operations Analytics helps IT organizations get more out of Big Data.


Guest Post by Peretz Regev, R&D Director for Big Data Analytics

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About the Author(s)
  • Doug is a subject matter expert for network and system performance management. With an engineering career spanning 25 years at HP, Doug has worked in R&D, support, and technical marketing positions, and is an ambassador for quality and the customer interest.
  • Dan is a subject matter expert for BSM now working in a Technical Product Marketing role. Dan began his career in R&D as a devloper, and team manger. He most recently came from the team that created and delivered engaging technical training to HP pre-sales and Partners on BSM products/solutions. Dan is the co-inventor of 6 patents.
  • This account is for guest bloggers. The blog post will identify the blogger.
  • Over 11 years of experience in design and development of NMS/EMS products and presently with the Device content support covering broad based features of multitude device vendors in NNMi.
  • Manoj Mohanan is a Software Engineer working in the HP OMi Management Packs team. Apart being a developer he also dons the role of an enabler, working with HP Software pre-sales and support teams providing technical assistance with OMi Management Packs. He has experience of more than 8 years in this product line.
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  • Nimish Shelat is currently focused on Datacenter Automation and IT Process Automation solutions. Shelat strives to help customers, traditional IT and Cloud based IT, transform to Service Centric model. The scope of these solutions spans across server, database and middleware infrastructure. The solutions are optimized for tasks like provisioning, patching, compliance, remediation and processes like Self-healing Incidence Remediation and Rapid Service Fulfilment, Change Management and Disaster Recovery. Shelat has 21 years of experience in IT, 18 of these have been at HP spanning across networking, printing , storage and enterprise software businesses. Prior to his current role as a World-Wide Product Marketing Manager, Shelat has held positions as Software Sales Specialist, Product Manager, Business Strategist, Project Manager and Programmer Analyst. Shelat has a B.S in Computer Science. He has earned his MBA from University of California, Davis with a focus on Marketing and Finance.
  • Architect and User Experience expert with more than 10 years of experience in designing complex applications for all platforms. Currently in Operations Analytics - Big data and Analytics for IT organisations. Follow me on twitter @nuritps
  • 36-year HP employee that writes technical information for HP Software Customers.
  • Pranesh Ramachandran is a Software Engineer working in HP Software’s System Management & Virtualization Monitoring products’ team. He has experience of more than 7 years in this product line.
  • Ramkumar Devanathan (twitter: @rdevanathan) works in the IOM-Customer Assist Team (CAT) providing technical assistance to HP Software pre-sales and support teams with Operations Management products including vPV, SHO, VISPI. He has experience of more than 12 years in this product line, working in various roles ranging from developer to product architect.
  • Ron Koren is a subject matter expert for BSM / APM, currently in the Demo Solutions Group acting as a Senior Architect. Ron has over fourteen years of technology experience, and a proven track record in providing exceptional customer service. Ron began his career in R&D as a software engineer, and later as a team manager. Ron joined HP software in 2007 as an engineer in the Customer-Oriented R&D team. Prior to joining HP, Ron held a leadership development role at Israel’s largest bank. Ron holds a B.S. in Computer Science from The Interdisciplinary Center, Herzliya Israel.
  • Stefan Bergstein is chief architect for HP’s Operations Management & Systems Monitoring products, which are part HP’s business service management solution. His special research interests include virtualization, cloud and software as a service.
  • With 11 plus years of very broad experience as a deployment expert for all the NMC products, my deliverables includes helping the Sales and Pre-Sales team in sizing and architecting the solution and hardware, assisting the implementers in product deployment and helping the customers directly when the products are deployed in production setup. As part of Customer Assist Team, I participate in a lot of customer facing activities from R&D side and provides best practices of using HP SW NMC products for efficient network management and leverage my rich experience in Network Node Manager and related iSPIs products.
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