Business Service Management (BAC/BSM/APM/NNM)
More than everything monitoring, BSM provides the means to determine how IT impacts the bottom line. Its purpose and main benefit is to ensure that IT Operations are able to reactively and proactively determine where they should be spending their time to best impact the business. This covers event management to solve immediate issues, resource allocation and through reporting performance based on the data of applications, infrastructure, networks and from third-party platforms. BSM includes powerful analytics that gives IT the means to prepare, predict and pinpoint by learning behavior and analyzing IT data forward and backwards in time using Big Data Analytics applied to IT Operations.

How Smartworld customers benefit from BSM-enhanced services

An ICT services provider to enterprises across the Middle East, Smartworld meets and exceeds its customers’ expectations with efficient, high-quality services. HP Business Service Management makes this possible by bridging IT silos and consolidating network, system, and application events. Integration with HP Service Manager enables proactive alerts and ticket creation, accelerating mean time to repair.


In the end, Smartworld optimized IT operations efficiency, delivered superior service levels, and reduced TCO by between 30 and 60%. Now that’s smart.


To learn more about the benefits of BSM at Smartworld

Labels: APM| BAC| OM| SiteScope

An age old question: How do I manage thresholds? Part 1

Before my interest in application performance management, I previously worked on HP's Smart Plug-Ins for Operations Manager.  Having worked on the application SPIs for over 7 years, I continue to have an interest in system performance management and have had the pleasure these past 2 years to work on SiteScope and our APM solutions.  One question that commonly comes up is how to effectively manage threshold levels in my performance management product.  Managing thresholds is a problem that affects managing both system and applications.  I’ve seen about 3 different approaches various customers have used:


 


 


1.      Application knowledge –Many monitor templates come with out of the box with recommended thresholds for the monitor.  I spoke with one customer who was adjusting the threshold limit on the JVM memory utilization metric for one of his 5 different Java applications.  Based on the way the application was developed, he knew that the utilization was always at 98% memory utilization and therefore customized the template thresholds to only alarm when it was at 99% or higher.  This is not always true; many IT groups manage various applications and will not always have that kind of in-depth application knowledge.  Not to mention, how the application is developed is not always how it performs in production.


2.      Small scale deployment and testing – I’m sure many of you have experienced an event storm after deploying a set of metrics with thresholds that were either set too low or too high.  Some customers try to prevent event storms by testing the metric thresholds in a prototype environment before deploying in the production environment.  I’ve also seen customers deploy a small set of metrics at planned times so as not to generate a possible event storm.   


3.      Baselining – Many products are assisting IT admins with setting the right threshold for their environment by implementing baseline technologies.  Baselines can help you decrease false alerts, customize allowable deviations and establish separate thresholds to address usage based on demand or time of day.  This can also be referred to as adaptive thresholds that adjust based on similar baselining technologies. 


 


The second part of this blog series will go into product specific details regarding baselines.





How do you manage thresholds? 

Labels: BAC| BPM| OM| SiteScope| SPIs
Search
Showing results for 
Search instead for 
Do you mean 
About the Author(s)
  • Doug is a subject matter expert for network and system performance management. With an engineering career spanning 25 years at HP, Doug has worked in R&D, support, and technical marketing positions, and is an ambassador for quality and the customer interest.
  • Dan is a subject matter expert for BSM now working in a Technical Product Marketing role. Dan began his career in R&D as a devloper, and team manger. He most recently came from the team that created and delivered engaging technical training to HP pre-sales and Partners on BSM products/solutions. Dan is the co-inventor of 6 patents.
  • This account is for guest bloggers. The blog post will identify the blogger.
  • Manoj Mohanan is a Software Engineer working in the HP OMi Management Packs team. Apart being a developer he also dons the role of an enabler, working with HP Software pre-sales and support teams providing technical assistance with OMi Management Packs. He has experience of more than 8 years in this product line.
  • HP Software BSM Social Media
  • Nimish Shelat is currently focused on Datacenter Automation and IT Process Automation solutions. Shelat strives to help customers, traditional IT and Cloud based IT, transform to Service Centric model. The scope of these solutions spans across server, database and middleware infrastructure. The solutions are optimized for tasks like provisioning, patching, compliance, remediation and processes like Self-healing Incidence Remediation and Rapid Service Fulfilment, Change Management and Disaster Recovery. Shelat has 21 years of experience in IT, 18 of these have been at HP spanning across networking, printing , storage and enterprise software businesses. Prior to his current role as a World-Wide Product Marketing Manager, Shelat has held positions as Software Sales Specialist, Product Manager, Business Strategist, Project Manager and Programmer Analyst. Shelat has a B.S in Computer Science. He has earned his MBA from University of California, Davis with a focus on Marketing and Finance.
  • Architect and User Experience expert with more than 10 years of experience in designing complex applications for all platforms. Currently in Operations Analytics - Big data and Analytics for IT organisations. Follow me on twitter @nuritps
  • 36-year HP employee that writes technical information for HP Software Customers.
  • Pranesh Ramachandran is a Software Engineer working in HP Software’s System Management & Virtualization Monitoring products’ team. He has experience of more than 7 years in this product line.
  • Ramkumar Devanathan (twitter: @rdevanathan) works in the IOM-Customer Assist Team (CAT) providing technical assistance to HP Software pre-sales and support teams with Operations Management products including vPV, SHO, VISPI. He has experience of more than 12 years in this product line, working in various roles ranging from developer to product architect.
  • Ron is a subject matter expert for BSM\APM, Currently in the Demo Solutions Group. Ron have over thirteen years of technology experience, and a proven track record in providing exceptional customer service. He began his career in R&D as a software engineer, and team manager.
  • Stefan Bergstein is chief architect for HP’s Operations Management & Systems Monitoring products, which are part HP’s business service management solution. His special research interests include virtualization, cloud and software as a service.
Follow Us


HP Blog

HP Software Solutions Blog

Labels
The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation