Business Service Management (BAC/BSM/APM/NNM)
More than everything monitoring, BSM provides the means to determine how IT impacts the bottom line. Its purpose and main benefit is to ensure that IT Operations are able to reactively and proactively determine where they should be spending their time to best impact the business. This covers event management to solve immediate issues, resource allocation and through reporting performance based on the data of applications, infrastructure, networks and from third-party platforms. BSM includes powerful analytics that gives IT the means to prepare, predict and pinpoint by learning behavior and analyzing IT data forward and backwards in time using Big Data Analytics applied to IT Operations.

The other side of MWC

Mobile World Congress was the mobile event of the year, and I was lucky enough to attend. I was excited to see all of impressive technologies displayed at the conference: new smartphones, tablets, smart watches and smart bracelets. These innovations received international media coverage and had attendees talking.


While wearable were the hot topic of this year’s event, they weren’t the only topic. Keep reading to find out what people were saying about HP’s contribution to the event.

IT multitasks with HP Operations Manager I Quick Access Win 8 App ®

dilbert 5 year plan.pngLet’s just say you step away from your desk to go get a cup of coffee or to eat lunch. When you return, you see that the environment has crashed. Now you will be spending the next few hours cleaning up this mess.


If only you had the ability to monitor your operations   from a mobile device… Your dream is now a reality. Continue reading to find out how you can now prevent incidents with mobile monitoring.


Guest post by Harald Burose

Operations Bridge product manager

Part 5: HP Diagnostics 9.20 - Monitoring your mobile application, quickly and easily

This is the fifth in a series of blog posts on the recently-released HP Diagnostics 9.20.  This post will talk specifically about a new feature in Diagnostics that will help you monitor your mobile applications; specifically, help you determine where in the application delivery chain the problem with your mobile app might be.

How often has my app been downloaded? Not HP's definition of monitoring …

While at Mobile World Congress in Barcelona this week, I have heard an interesting theme as I talk with visitors about mobile monitoring. When asked if they are monitoring their mobile applications, their definition of “monitoring” is quite different than mine. Read on to understand what truly defines “mobile monitoring”.

Simple, easy monitoring of web-based mobile applications!

Mobile device capabilities are constantly growing – leveraging more and more information as well as new and enhanced tools – all to make our daily lives easier.  Most likely, your company has a browser-based application (or two!) that you hope your customers are using – regardless if your business model is B2C or B2B.  Question: Are you monitoring that application?  How do you know your customers are lost, dazed, confused – perhaps frustrated – when trying to use your application?  Read this post – the first of a series – and learn how to quickly and easily start monitoring those web-based applications … and realize the full benefit of your application development efforts!

Innovation - the engine for productivity and economic growth

Innovation is engine of economic growth. In IT, one challenge leaders face is how to allocate scarce resources across innovation and “keeping the lights on” activities. An often cited analyst statistic is that most enterprises spend 70% of their IT budgets running in place, and only 30% moving forward. The good news is that this appears to be changing. A recent column in Network World magazine suggested that the balance is now closer to 50-50, based on a survey of 376 IT professionals. I would like to think that innovations such as HP’s Business Service Management solutions have contributed to shifting this balance.

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About the Author(s)
  • Doug is a subject matter expert for network and system performance management. With an engineering career spanning 25 years at HP, Doug has worked in R&D, support, and technical marketing positions, and is an ambassador for quality and the customer interest.
  • Dan is a subject matter expert for BSM now working in a Technical Product Marketing role. Dan began his career in R&D as a devloper, and team manger. He most recently came from the team that created and delivered engaging technical training to HP pre-sales and Partners on BSM products/solutions. Dan is the co-inventor of 6 patents.
  • This account is for guest bloggers. The blog post will identify the blogger.
  • Manoj Mohanan is a Software Engineer working in the HP OMi Management Packs team. Apart being a developer he also dons the role of an enabler, working with HP Software pre-sales and support teams providing technical assistance with OMi Management Packs. He has experience of more than 8 years in this product line.
  • HP Software BSM Social Media
  • Nimish Shelat is currently focused on Datacenter Automation and IT Process Automation solutions. Shelat strives to help customers, traditional IT and Cloud based IT, transform to Service Centric model. The scope of these solutions spans across server, database and middleware infrastructure. The solutions are optimized for tasks like provisioning, patching, compliance, remediation and processes like Self-healing Incidence Remediation and Rapid Service Fulfilment, Change Management and Disaster Recovery. Shelat has 21 years of experience in IT, 18 of these have been at HP spanning across networking, printing , storage and enterprise software businesses. Prior to his current role as a World-Wide Product Marketing Manager, Shelat has held positions as Software Sales Specialist, Product Manager, Business Strategist, Project Manager and Programmer Analyst. Shelat has a B.S in Computer Science. He has earned his MBA from University of California, Davis with a focus on Marketing and Finance.
  • Architect and User Experience expert with more than 10 years of experience in designing complex applications for all platforms. Currently in Operations Analytics - Big data and Analytics for IT organisations. Follow me on twitter @nuritps
  • 36-year HP employee that writes technical information for HP Software Customers.
  • Pranesh Ramachandran is a Software Engineer working in HP Software’s System Management & Virtualization Monitoring products’ team. He has experience of more than 7 years in this product line.
  • Ramkumar Devanathan (twitter: @rdevanathan) works in the IOM-Customer Assist Team (CAT) providing technical assistance to HP Software pre-sales and support teams with Operations Management products including vPV, SHO, VISPI. He has experience of more than 12 years in this product line, working in various roles ranging from developer to product architect.
  • Ron is a subject matter expert for BSM\APM, Currently in the Demo Solutions Group. Ron have over thirteen years of technology experience, and a proven track record in providing exceptional customer service. He began his career in R&D as a software engineer, and team manager.
  • Stefan Bergstein is chief architect for HP’s Operations Management & Systems Monitoring products, which are part HP’s business service management solution. His special research interests include virtualization, cloud and software as a service.
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