Business Service Management (BAC/BSM/APM/NNM)
More than everything monitoring, BSM provides the means to determine how IT impacts the bottom line. Its purpose and main benefit is to ensure that IT Operations are able to reactively and proactively determine where they should be spending their time to best impact the business. This covers event management to solve immediate issues, resource allocation and through reporting performance based on the data of applications, infrastructure, networks and from third-party platforms. BSM includes powerful analytics that gives IT the means to prepare, predict and pinpoint by learning behavior and analyzing IT data forward and backwards in time using Big Data Analytics applied to IT Operations.

HP APM partner in crime with HP's Application Lifecycle Management

Did you know that HP's application performance management is part of HP's application lifecycle management (ALM)? HP has a lifecycle approach to application performance and availability management that focuses on integration, collaboration, and resource sharing—from pre-deployment application development to production application management and back again. For example, the ability to reuse scripts has been available, but collaboration among teams did not occur, because each team did not know what existed among the other teams. The HP approach bridges the gap among development, QA, and IT operations so that your teams can work together more effectively, understand and meet end-user performance requirements, and cut cost, complexity, and deployment time frames. Examples of HP this lifecycle approach with End User Management (EUM) are:  



  • Bi-directional script reuse: You can use reuse artifacts between production environment and QA. Real User sessions can be used generate more realistic test scripts, which can help strengthen testing suite so that you can catch most of the application performance in pre-production, rather than in production. LoadRunner and Quality Center scripts can be used in HP Business Process Monitor allowing you to leverage testing scripts to monitor a production environment, reducing the time required to roll out application into production.  

  • Load modeling analysis: You can create an accurate load test that reflects real-life conditions, using HP Real User Monitor session data.   • Impact analysis: You can measure the impact of changes on the system in production (“before and after” snapshots) or during load testing. You can compare production results with synthetic load results or reproduce production results in the QA lab.  

  • Cross-environment analysis: You can differentiate between code and configuration issues so problems can move to and from production and synthetic load environments  

  • Root-cause analysis: You can identify the underlying cause of performance degradation related to one or more tiers in the system, both in production using real load data or in pre-production using synthetic load data using HP's Diagnostics software.


    • HP Diagnostics software helps identify transaction paths, which makes it very easy for QA or production support to quickly identify and triage application performance problems. It is single tool which can be shared between both production and pre-production environment.



    • HP Diagnostics software helps you improve application availability and performance in pre-production and production environments helping to significantly compress testing and tuning cycles, increase productivity, and accelerate performance problem diagnosis and repair.



    • You can utilize HP Diagnostics software to drill down from the end user into application components and cross-platform service calls to pinpoint and resolve the toughest problems. This includes slow services, methods, SQL, out-of-memory errors, threading problems, and more.



    • It also extends HP LoadRunner and HP Performance Center software capabilities to address the unique challenges of testing and diagnosing even the most complicated, composite applications. It allows you to identify issues early that are often hidden in testing but show up in production, such as a slow memory leak.





 Thanks,


Aruna Ravichandran
Group Product Marketing Manager, APM
aru 'at' hp.com

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About the Author(s)
  • Doug is a subject matter expert for network and system performance management. With an engineering career spanning 25 years at HP, Doug has worked in R&D, support, and technical marketing positions, and is an ambassador for quality and the customer interest.
  • Dan is a subject matter expert for BSM now working in a Technical Product Marketing role. Dan began his career in R&D as a devloper, and team manger. He most recently came from the team that created and delivered engaging technical training to HP pre-sales and Partners on BSM products/solutions. Dan is the co-inventor of 6 patents.
  • This account is for guest bloggers. The blog post will identify the blogger.
  • Manoj Mohanan is a Software Engineer working in the HP OMi Management Packs team. Apart being a developer he also dons the role of an enabler, working with HP Software pre-sales and support teams providing technical assistance with OMi Management Packs. He has experience of more than 8 years in this product line.
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  • Nimish Shelat is currently focused on Datacenter Automation and IT Process Automation solutions. Shelat strives to help customers, traditional IT and Cloud based IT, transform to Service Centric model. The scope of these solutions spans across server, database and middleware infrastructure. The solutions are optimized for tasks like provisioning, patching, compliance, remediation and processes like Self-healing Incidence Remediation and Rapid Service Fulfilment, Change Management and Disaster Recovery. Shelat has 21 years of experience in IT, 18 of these have been at HP spanning across networking, printing , storage and enterprise software businesses. Prior to his current role as a World-Wide Product Marketing Manager, Shelat has held positions as Software Sales Specialist, Product Manager, Business Strategist, Project Manager and Programmer Analyst. Shelat has a B.S in Computer Science. He has earned his MBA from University of California, Davis with a focus on Marketing and Finance.
  • Architect and User Experience expert with more than 10 years of experience in designing complex applications for all platforms. Currently in Operations Analytics - Big data and Analytics for IT organisations. Follow me on twitter @nuritps
  • 36-year HP employee that writes technical information for HP Software Customers.
  • Pranesh Ramachandran is a Software Engineer working in HP Software’s System Management & Virtualization Monitoring products’ team. He has experience of more than 7 years in this product line.
  • Ramkumar Devanathan (twitter: @rdevanathan) works in the IOM-Customer Assist Team (CAT) providing technical assistance to HP Software pre-sales and support teams with Operations Management products including vPV, SHO, VISPI. He has experience of more than 12 years in this product line, working in various roles ranging from developer to product architect.
  • Ron is a subject matter expert for BSM\APM, Currently in the Demo Solutions Group. Ron have over thirteen years of technology experience, and a proven track record in providing exceptional customer service. He began his career in R&D as a software engineer, and team manager.
  • Stefan Bergstein is chief architect for HP’s Operations Management & Systems Monitoring products, which are part HP’s business service management solution. His special research interests include virtualization, cloud and software as a service.
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