Business Service Management (BAC/BSM/APM/NNM)
More than everything monitoring, BSM provides the means to determine how IT impacts the bottom line. Its purpose and main benefit is to ensure that IT Operations are able to reactively and proactively determine where they should be spending their time to best impact the business. This covers event management to solve immediate issues, resource allocation and through reporting performance based on the data of applications, infrastructure, networks and from third-party platforms. BSM includes powerful analytics that gives IT the means to prepare, predict and pinpoint by learning behavior and analyzing IT data forward and backwards in time using Big Data Analytics applied to IT Operations.

Free conference session HP Software Universe Online

 by Michael Procopio



If you missed HP Software Universe 2009, here’s your chance to get the session information from the comfort of your computer. 



HP Software Universe Online, offers:


·         Session PDFs and audiocast recordings to more than 180 presentations delivered by HP experts, customers, and partners. Topics included implementation best practices, new releases, and product roadmaps.


·         Partner literature—white papers and product briefs—from one of the dozens of our strategic partners.


·         Live, on-demand webcasts featuring product-migration information, tips and tricks, best practices, and product launches


·         Roundtable sessions, moderated by HP experts, where your customers will learn best practices and methodologies that their companies can use immediately


·         Interaction with HP Software Services managers and technical staff in the Services Zone, where you can talk about you experiences, share best practices, and develop solutions



Go to registration !


 

HP Software Universe - Mainstage Robin Purohit

After a break Mainstage split into a
Business Intelligence session and a Business Technology Optimization (BTO)
session, I went to the later hosted by
Robin
Purohit, vice president and general manger, Software Products, HP Software &
Solutions



Here are some bits I found
interesting:



  1. There are 15M virtual servers now and
    it is expected to double in 2 years.


  2. Three key areas of change IT will see
    are: virtualization, SaaS and Web 2.0.


  3. Web 2.0 screws up a lot in management,
    HP is building Web 2.0 compatibility into BTO tools.


  4. Dataprotector, monitoring tools and
    mapping tools are including or working to include virtualization capability.


  5. Service Manager and Asset Manager are
    now available as SaaS.


  6. 35% of flash apps violate Adobe best
    practices. HP released a testing tool which you can download for free called
    SWFScan. The same
    technology is built into some of HP’s BTO products. Customers can also do a free
    trial of our scanning SaaS.


  7. One customer cut $5M  in costs just in
    automating incidents with HP Operations Orchestration.


  8. HP Software recently announced a suite
    of software for operations of Blackberry implementations. See HP and RIM Announce Strategic Alliance to Mobilize Business on
    BlackBerry
     for more details.


  9. HP Software is publishing
    configuration management best practices later this month.


  10. Brian Byun VP Global Alliances from VMware came on stage
    and announced announced an expanded partnership with HP to jointly develop
    software to manage VMware hypervisor technology. Denise Dubie at Network World
    wrote HP, VMware team to manage virtual
    servers
    .


There are a variety of Twitter accounts
you can follow as well as the hashtag #HPSU09. Search Twitter for
#HPSU09
.


HPITOps  – Covers BSM, ITFM, ITSM, Operations and
Network Management


HPSU09  – show logistics and other
information


HPSoftwareCTO


informationCTO


HPSoftware


BTOCMO – HP BTO Chief Marketing Officer


 


For HP BSM, Michael Procopio

HP Software Universe – Mainstage Andy Isherwood


Andy Isherwood VP, Support & Services
kicked off Mainstage.


There are four key areas shown in the picture above. HP announced this week its  IT Financial Management offering. Andy likened ITFM to an ERP system for IT. Information Management magazine wrote an article on HP ITFM.


HP has had offerings in IT Performance Analytics and IT Resource Optimization for awhile. HP Cloud Assure was announced was announced in May 2009, HP Unveils “Cloud Assure” to Drive Business Adoption of Cloud Services


Some key points from his opening remarks:



  1. Prepare for coming out of the
    recession when cutting costs and innovating.


  2. Best in class means being good at all
    four - aligning to the business, taking out costs, increasing efficiency and
    consolidation.


  3. Jetblue, Altec and T-Mobile were the
    winners of the HP Software Award of Excellence.


  4. As an example of the quick ROI
    companies can get, Altec produced 10% application downtime reduction, 20% faster
    response time, 15% increase in customer satisfaction and a 300% improve
    application transaction time in 6 months.


  5. Last year we were HP Software, this
    year HP Software and Solutions. This was the combining HP Software with HP
    Consulting and Integration. The net result increased our delivery options. In
    addition to offering software for in-house use, HP now has EDS, SaaS and
    continues with it Partners


  6. HP SaaS business is seven years old
    this year and has 650 customers.


You can read other coverage of HP Software Universe in the ITOpsBlog. There are a variety of Twitter accounts
you can follow:


HPITOps  – Covers BSM, ITFM, ITSM, Operations and
Network Management


HPSU09  – show logistics and other
information


HPSoftwareCTO


informationCTO


HPSoftware


BTOCMO – HP BTO Chief Marketing Officer


as well as the Twitter hashtag #HPSU09


For HP BSM, Michael Procopio


 

HP Software Universe - day 1

by Michael Procopio


 


Today was the first day of Software Universe. I had customer meetings all day today. Here are some interesting items from my conversations.



  1. Most said budgets were down in 2009 and will be flat to down in 2010. But a few who were related to government stimulus said theirs will be up.

  2. Co-sourcing and outsourcing continue as ways to reduce costs

  3. A few were focusing on asset management with the express purpose of getting rid of things in the environment they don’t need anymore. They know they are out there but they need to find them first.

  4. Most customers I spoke to said they keep aggregated performance data for 2 years the range was 18 months to 5 years.

  5. There was an interesting discussion about the definition of a business service versus an IT service. The point being made was a business service by definition involves more than IT. While I agree this is a good point, I think the IT industry has focused on business service as a way to say - “I’m thinking about this IT service in the context the business thinks about it not just from my own IT based perspective”

  6. A number of customers have or are about to implement NNMi. If this is something you are interested in check out the NNMi Portal

  7. Many customers are moving to virtualized environment highest percentage I heard was 70%. Another customer forces all internal developers to deliver software as a virtual image.

  8. Another topic was how to monitor out tasked items. For example, some part of what you offer is delivered by a third party - how do you make sure they are living up to your standards. Two methods I heard were 1/ use HP Business Process Monitor 2/ get the 3rd party to send you alerts from their monitoring system.

  9. On the question does your manager of managers send back data to sync the original tools 1 did, 1 didn’t. For the one who did it was part of a closed loop process.

    • Monitor tool finds problem send alert to MOM (Manager of managers).

    • MOM send event ID to monitoring tool

    • Subject matter expert uses monitoring tools to diagnose problem

    • Once diagnosed updates monitoring tool which updates MOM




A very productive day for me. I hope some of this is useful information to you.


For additional coverage my blogger buddy Pete Spielvogel is also here and beat me to the first post. You can read his posts at the ITOps Blog.


There are a variety of Twitter accounts you can follow as well as the hashtag #HPSU09


HPITOps – Covers BSM, Operations and Network Management


HPSU09 – show logistics and other information


HPSoftwareCTO


informationCTO


HPSoftware


BTOCMO – HP BTO Chief Marketing Officer 


 


For HP BSM, Michael Procopio

BSM at HP Software Universe

by Michael Procopio


 


HP Software Universe is next week, 16-18 June, in Las Vegas. Business Service Management (BSM) will be well represented.


In the Business Transaction Management area there are 13 sessions. Most of them are lead by customers. The sessions are listed below.


In the Network Management track Aruna Ravichandran is speaking in three sessions, you can see information on those at her post HPSoftware Universe/HP Technology Forum (HPTF) - Network Management sessions. The rest of the track is listed in the post Network Management at HP Software Universe.


Amy Feldman, Dennis Corning and Peter Spielvogel the ITOps bloggers has covered a number of the sessions in the Consolidated event and performance management. Here are a list of the posts:



 


Business Transaction Management Track













































































































Session ID Title Presenting company
1114 Confessions of a product manager: get the real scoop on the latest HP Business Availability Center HP
1165 The MITRE Corporation: higher operational effectiveness at lower cost through automated alert management MITRE Corporation, AlarmPoint
1233 Key decisions and practical techniques in configuring business transaction management
1236 Real User Management: know how your TCP/IP applications perform for your users HP
1267 Using HP Business Availability Center to analyze and triage application and infrastructure anomalies and problems BCBS of Florida
1303 Sodexo: partnering with HP Software-as-a-Service to ensure critical e-business application performance and availability Sodexo
1342 Wrigley: HP Business Availability Center deployed on Software-as-a-Service yields big improvements in IT monitoring without increasing staff Wrigley
1360 Lockheed Martin: deploying HP Business Availability Center in a virtual environment and forwarding alerts through an iPhone Twitter-based application Lockheed Martin
1363 DIRECTV: an HP Business Availability Center and HP operations implementation DIRECTV
1401 Liberty Life: taking the fast track to implementing HP Business Availability Center and gaining business value in 6 months Liberty Life
1425 Sentara Healthcare: improving the availability of critical business services and fixing IT problems before they impact customers Sentara Healthcare
1436 Lockheed Martin: practical advice for configuring and operating HP End User Management solutions Lockheed Martin
1452 Vale: deploying HP Business Availability Center solutions to monitor applications and systems and to help ensure availability and performance Vale

 You can get the details of all the BSM sessions at the HP Software Universe Track Session Catalog.


I hope to see you there, but if you can’t make it we will be doing follow-up posts. You can also follow on Twitter, the hashtag is #HPSU09. There are already a number of Tweets and the show hasn’t started yet. The Twitter account for the show is HPSU09, if you’d like to follow us. Or visit the HP Software Universe Facebook page.


For the Business Availability Center, Michael Procopio


 

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About the Author(s)
  • Doug is a subject matter expert for network and system performance management. With an engineering career spanning 25 years at HP, Doug has worked in R&D, support, and technical marketing positions, and is an ambassador for quality and the customer interest.
  • Dan is a subject matter expert for BSM now working in a Technical Product Marketing role. Dan began his career in R&D as a devloper, and team manger. He most recently came from the team that created and delivered engaging technical training to HP pre-sales and Partners on BSM products/solutions. Dan is the co-inventor of 6 patents.
  • This account is for guest bloggers. The blog post will identify the blogger.
  • Over 11 years of experience in design and development of NMS/EMS products and presently with the Device content support covering broad based features of multitude device vendors in NNMi.
  • Manoj Mohanan is a Software Engineer working in the HP OMi Management Packs team. Apart being a developer he also dons the role of an enabler, working with HP Software pre-sales and support teams providing technical assistance with OMi Management Packs. He has experience of more than 8 years in this product line.
  • HP Software BSM Social Media
  • Nimish Shelat is currently focused on Datacenter Automation and IT Process Automation solutions. Shelat strives to help customers, traditional IT and Cloud based IT, transform to Service Centric model. The scope of these solutions spans across server, database and middleware infrastructure. The solutions are optimized for tasks like provisioning, patching, compliance, remediation and processes like Self-healing Incidence Remediation and Rapid Service Fulfilment, Change Management and Disaster Recovery. Shelat has 21 years of experience in IT, 18 of these have been at HP spanning across networking, printing , storage and enterprise software businesses. Prior to his current role as a World-Wide Product Marketing Manager, Shelat has held positions as Software Sales Specialist, Product Manager, Business Strategist, Project Manager and Programmer Analyst. Shelat has a B.S in Computer Science. He has earned his MBA from University of California, Davis with a focus on Marketing and Finance.
  • Architect and User Experience expert with more than 10 years of experience in designing complex applications for all platforms. Currently in Operations Analytics - Big data and Analytics for IT organisations. Follow me on twitter @nuritps
  • 36-year HP employee that writes technical information for HP Software Customers.
  • Pranesh Ramachandran is a Software Engineer working in HP Software’s System Management & Virtualization Monitoring products’ team. He has experience of more than 7 years in this product line.
  • Ramkumar Devanathan (twitter: @rdevanathan) works in the IOM-Customer Assist Team (CAT) providing technical assistance to HP Software pre-sales and support teams with Operations Management products including vPV, SHO, VISPI. He has experience of more than 12 years in this product line, working in various roles ranging from developer to product architect.
  • Ron Koren is a subject matter expert for BSM / APM, currently in the Demo Solutions Group acting as a Senior Architect. Ron has over fourteen years of technology experience, and a proven track record in providing exceptional customer service. Ron began his career in R&D as a software engineer, and later as a team manager. Ron joined HP software in 2007 as an engineer in the Customer-Oriented R&D team. Prior to joining HP, Ron held a leadership development role at Israel’s largest bank. Ron holds a B.S. in Computer Science from The Interdisciplinary Center, Herzliya Israel.
  • Stefan Bergstein is chief architect for HP’s Operations Management & Systems Monitoring products, which are part HP’s business service management solution. His special research interests include virtualization, cloud and software as a service.
  • With 11 plus years of very broad experience as a deployment expert for all the NMC products, my deliverables includes helping the Sales and Pre-Sales team in sizing and architecting the solution and hardware, assisting the implementers in product deployment and helping the customers directly when the products are deployed in production setup. As part of Customer Assist Team, I participate in a lot of customer facing activities from R&D side and provides best practices of using HP SW NMC products for efficient network management and leverage my rich experience in Network Node Manager and related iSPIs products.
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