Business Service Management (BAC/BSM/APM/NNM)
More than everything monitoring, BSM provides the means to determine how IT impacts the bottom line. Its purpose and main benefit is to ensure that IT Operations are able to reactively and proactively determine where they should be spending their time to best impact the business. This covers event management to solve immediate issues, resource allocation and through reporting performance based on the data of applications, infrastructure, networks and from third-party platforms. BSM includes powerful analytics that gives IT the means to prepare, predict and pinpoint by learning behavior and analyzing IT data forward and backwards in time using Big Data Analytics applied to IT Operations.

Now available! Public cloud monitoring: The end-to-end hybrid view with HP OMi and HP Helion

hybrid.pngHP Cloud Monitoring from an enterprise IT perspective is an easy, scalable way to gain visibility into your workload’s performance and operational health. You can optimize workload performance, uncover hidden bottlenecks, tune and gain better insight into your HP Cloud resources in context of your hybrid cloud business application.

 

Read on to learn how to do this with HP OMi …

Bring your own code: How to simplify customizing event correlation software


code2.pngExtensibility and customization are key capabilities that every enterprise software should offer. As is so often the case, there is no one size fits all enterprise software solution, because your business process will always differ from any “standard”—that’s what gives you a competitive edge.

Leading event correlation and monitoring software will not force users to write code for simple customization. No coding is required to adjust most event correlation features to your needs. But what if you need even more customization? Is any complex coding required? Does the overall system become complex, or even worse, does it become fragile because of custom code that you inject?

3 customers, BSM and a big data dilemma

I recently had the chance to meet with three customers from different industries who are using Business Service Management to get the most out of their Big Data.

 

Keep reading to find out if you identify with any of their struggles and to see how Operations Analytics can help you.

 

Guest post by Noam Fraenkel, Chief Architect, Big Data Analytics

Do I need OneView when I have OpenView?


Openview1.pngHP offers a new infrastructure management product: HP OneView. It is a fresh approach to infrastructure management.

 

Many users of HP’s former OpenView products are asking if OneView is a complementary solution - and they are. In this blog post, I will take a closer look at the relationship between OneView and the HP Software products formally known as OpenView.

The case for integrating cloud monitoring into IT Management

Wolke.pngDo enterprise IT Management teams need to change their approach to monitoring in order to accommodate workloads in the cloud? Here are four good reasons why you should integrate the management and monitoring of your public cloud applications into your enterprise IT Management solution.

Gamification, the way forward to engage your IT staff

gamification 1.pngIs it possible to encourage staff to perform beyond normal and increase the pleasure of daily tasks? When it comes to IT management, we have a fun solution to these dilemmas.

 

HP OMi software now offers a user engagement option powered by game dynamics. It rewards employees and encourages them to do their best. Keep reading to find out how it works and what it can do for you.

 

Guest post by Volker Gaertner, Operations R&D, HP Software and Carsten Schlipf, HP Software Architect

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About the Author(s)
  • Doug is a subject matter expert for network and system performance management. With an engineering career spanning 25 years at HP, Doug has worked in R&D, support, and technical marketing positions, and is an ambassador for quality and the customer interest.
  • Dan is a subject matter expert for BSM now working in a Technical Product Marketing role. Dan began his career in R&D as a devloper, and team manger. He most recently came from the team that created and delivered engaging technical training to HP pre-sales and Partners on BSM products/solutions. Dan is the co-inventor of 6 patents.
  • This account is for guest bloggers. The blog post will identify the blogger.
  • Over 11 years of experience in design and development of NMS/EMS products and presently with the Device content support covering broad based features of multitude device vendors in NNMi.
  • Manoj Mohanan is a Software Engineer working in the HP OMi Management Packs team. Apart being a developer he also dons the role of an enabler, working with HP Software pre-sales and support teams providing technical assistance with OMi Management Packs. He has experience of more than 8 years in this product line.
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  • Nimish Shelat is currently focused on Datacenter Automation and IT Process Automation solutions. Shelat strives to help customers, traditional IT and Cloud based IT, transform to Service Centric model. The scope of these solutions spans across server, database and middleware infrastructure. The solutions are optimized for tasks like provisioning, patching, compliance, remediation and processes like Self-healing Incidence Remediation and Rapid Service Fulfilment, Change Management and Disaster Recovery. Shelat has 21 years of experience in IT, 18 of these have been at HP spanning across networking, printing , storage and enterprise software businesses. Prior to his current role as a World-Wide Product Marketing Manager, Shelat has held positions as Software Sales Specialist, Product Manager, Business Strategist, Project Manager and Programmer Analyst. Shelat has a B.S in Computer Science. He has earned his MBA from University of California, Davis with a focus on Marketing and Finance.
  • Architect and User Experience expert with more than 10 years of experience in designing complex applications for all platforms. Currently in Operations Analytics - Big data and Analytics for IT organisations. Follow me on twitter @nuritps
  • 36-year HP employee that writes technical information for HP Software Customers.
  • Pranesh Ramachandran is a Software Engineer working in HP Software’s System Management & Virtualization Monitoring products’ team. He has experience of more than 7 years in this product line.
  • Ramkumar Devanathan (twitter: @rdevanathan) works in the IOM-Customer Assist Team (CAT) providing technical assistance to HP Software pre-sales and support teams with Operations Management products including vPV, SHO, VISPI. He has experience of more than 12 years in this product line, working in various roles ranging from developer to product architect.
  • Ron Koren is a subject matter expert for BSM / APM, currently in the Demo Solutions Group acting as a Senior Architect. Ron has over fourteen years of technology experience, and a proven track record in providing exceptional customer service. Ron began his career in R&D as a software engineer, and later as a team manager. Ron joined HP software in 2007 as an engineer in the Customer-Oriented R&D team. Prior to joining HP, Ron held a leadership development role at Israel’s largest bank. Ron holds a B.S. in Computer Science from The Interdisciplinary Center, Herzliya Israel.
  • Stefan Bergstein is chief architect for HP’s Operations Management & Systems Monitoring products, which are part HP’s business service management solution. His special research interests include virtualization, cloud and software as a service.
  • With 11 plus years of very broad experience as a deployment expert for all the NMC products, my deliverables includes helping the Sales and Pre-Sales team in sizing and architecting the solution and hardware, assisting the implementers in product deployment and helping the customers directly when the products are deployed in production setup. As part of Customer Assist Team, I participate in a lot of customer facing activities from R&D side and provides best practices of using HP SW NMC products for efficient network management and leverage my rich experience in Network Node Manager and related iSPIs products.
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