Business Service Management (BAC/BSM/APM/NNM)
More than everything monitoring, BSM provides the means to determine how IT impacts the bottom line. Its purpose and main benefit is to ensure that IT Operations are able to reactively and proactively determine where they should be spending their time to best impact the business. This covers event management to solve immediate issues, resource allocation and through reporting performance based on the data of applications, infrastructure, networks and from third-party platforms. BSM includes powerful analytics that gives IT the means to prepare, predict and pinpoint by learning behavior and analyzing IT data forward and backwards in time using Big Data Analytics applied to IT Operations.

Opportunities For Vivit Members At HPSU 2010 In Washington, D.C.

by Michael Procopio

I have been a member of Vivit (formerly OpenView Forum) since I joined HP in 2001. You might say I've been a member since 1980 because that is when I joined DECUS, the DEC user group. DEC was acquired by  Compaq, Compaq was acquired by HP.  Vivit is a great organization, it is the HP Software and Solutions independent user community. Vivit has free and paid memberships, it is worth joining.

One reason for joining was in this month's newsletter - A SECOND CHANCE TO SPEAK AT HPSU 2010

HP's call-for-papers deadline was February 1, and they are no longer accepting submittals from their customer base at large.  But because Vivit members are among HP's most innovative software users and are accustomed to sharing their insights with other HP customers, HP is offering Vivit members one more chance to be a speaker at HP Software Universe 2010.  The new deadline is Feb 19.  HP needs your expertise to help make Software Universe a big success. Don’t miss out on benefits like:

  • The chance to share your expertise with a wide audience of IT professionals

  • Increased contact with HP experts and customers

  • Recognition for your team’s accomplishments

  • One free full pass to the conference!

a paper
today, and join us in making HP Software Universe the
technology conference of the year.



You can follow HP Software Universe on Twitter - @HPSWU,, hashtag #HPSWU




HP Software Universe 2010: Call for papers

HP Software Universe has moved its venue from Las Vegas to Washington D.C. – an appropriate setting for a technology conference in a recovering economy.

It’s never too soon to start thinking about HP Software Universe, HP’s largest customer event of the year.  At the conference, hundreds of people will share their success stories and lessons learned from using HP Software to deliver better business outcomes. And you can too, by simply completing the “Call for Papers” form. Some examples of customer presentations from recent conferences include:

  • Lockheed Martin: deploying HP Business Availability Center in a virtual environment and forwarding alerts through an iPhone Twitter-based application

  • Sentara Healthcare: improving the availability of critical business services and fixing IT problems before they impact customers

  • Vale: deploying HP Business Availability Center solutions to monitor applications and systems and to help ensure availability and performance

  • Liberty Life: taking the fast track to implementing HP Business Availability Center and gaining business value in 6 months

Need help justifying attendance to your manager? Is your company cutting back on activities such as attending conferences?  Well – you can attend for FREE by simply presenting at the conference.  All we ask is that you share a success story on how you have used HP Software products to solve your business’ problems.  The deadline for letting us know if you would like to present is January 25 and all you have to do is complete a “Call for Papers” form.

We hold this event twice each year, alternating between a United States and European location.  The upcoming event is being held June 15th – June 18th in National Harbor, a new waterfront community nestled on the banks of the historic Potomac River and only 15 minutes from historic Washington D.C.  It’s a wonderful locale for this conference and we hope you can join us, especially as a presenter!

Present at Software Universe 2010:
Register for Software Universe 2010:
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About the Author(s)
  • Technical Consultant in the BSM Customer Assist Team, with focus on SHR.
  • Doug is a subject matter expert for network and system performance management. With an engineering career spanning 25 years at HP, Doug has worked in R&D, support, and technical marketing positions, and is an ambassador for quality and the customer interest.
  • Dan is a subject matter expert for BSM now working in a Technical Product Marketing role. Dan began his career in R&D as a devloper, and team manger. He most recently came from the team that created and delivered engaging technical training to HP pre-sales and Partners on BSM products/solutions. Dan is the co-inventor of 6 patents.
  • This account is for guest bloggers. The blog post will identify the blogger.
  • Over 11 years of experience in design and development of NMS/EMS products and presently with the Device content support covering broad based features of multitude device vendors in NNMi.
  • Manoj Mohanan is a Software Engineer working in the HP OMi Management Packs team. Apart being a developer he also dons the role of an enabler, working with HP Software pre-sales and support teams providing technical assistance with OMi Management Packs. He has experience of more than 8 years in this product line.
  • HP Software BSM Social Media
  • Nimish Shelat is currently focused on Datacenter Automation and IT Process Automation solutions. Shelat strives to help customers, traditional IT and Cloud based IT, transform to Service Centric model. The scope of these solutions spans across server, database and middleware infrastructure. The solutions are optimized for tasks like provisioning, patching, compliance, remediation and processes like Self-healing Incidence Remediation and Rapid Service Fulfilment, Change Management and Disaster Recovery. Shelat has 21 years of experience in IT, 18 of these have been at HP spanning across networking, printing , storage and enterprise software businesses. Prior to his current role as a World-Wide Product Marketing Manager, Shelat has held positions as Software Sales Specialist, Product Manager, Business Strategist, Project Manager and Programmer Analyst. Shelat has a B.S in Computer Science. He has earned his MBA from University of California, Davis with a focus on Marketing and Finance.
  • Architect and User Experience expert with more than 10 years of experience in designing complex applications for all platforms. Currently in Operations Analytics - Big data and Analytics for IT organisations. Follow me on twitter @nuritps
  • 36-year HP employee that writes technical information for HP Software Customers.
  • Pranesh Ramachandran is a Software Engineer working in HP Software’s System Management & Virtualization Monitoring products’ team. He has experience of more than 7 years in this product line.
  • Ramkumar Devanathan (twitter: @rdevanathan) works in the IOM-Customer Assist Team (CAT) providing technical assistance to HP Software pre-sales and support teams with Operations Management products including vPV, SHO, VISPI. He has experience of more than 12 years in this product line, working in various roles ranging from developer to product architect.
  • Ron Koren is a subject matter expert for BSM / APM, currently in the Demo Solutions Group acting as a Senior Architect. Ron has over fourteen years of technology experience, and a proven track record in providing exceptional customer service. Ron began his career in R&D as a software engineer, and later as a team manager. Ron joined HP software in 2007 as an engineer in the Customer-Oriented R&D team. Prior to joining HP, Ron held a leadership development role at Israel’s largest bank. Ron holds a B.S. in Computer Science from The Interdisciplinary Center, Herzliya Israel.
  • Stefan Bergstein is chief architect for HP’s Operations Management & Systems Monitoring products, which are part HP’s business service management solution. His special research interests include virtualization, cloud and software as a service.
  • With 11 plus years of very broad experience as a deployment expert for all the NMC products, my deliverables includes helping the Sales and Pre-Sales team in sizing and architecting the solution and hardware, assisting the implementers in product deployment and helping the customers directly when the products are deployed in production setup. As part of Customer Assist Team, I participate in a lot of customer facing activities from R&D side and provides best practices of using HP SW NMC products for efficient network management and leverage my rich experience in Network Node Manager and related iSPIs products.
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