Business Service Management (BAC/BSM/APM/NNM)
More than everything monitoring, BSM provides the means to determine how IT impacts the bottom line. Its purpose and main benefit is to ensure that IT Operations are able to reactively and proactively determine where they should be spending their time to best impact the business. This covers event management to solve immediate issues, resource allocation and through reporting performance based on the data of applications, infrastructure, networks and from third-party platforms. BSM includes powerful analytics that gives IT the means to prepare, predict and pinpoint by learning behavior and analyzing IT data forward and backwards in time using Big Data Analytics applied to IT Operations.

4 weeks until HP Software Universe

It's hard to believe there's only 4 weeks left until HP Software Universe.  This year, I am the track manager for the Application Performance Management track and was very pleased with the overwhelming amount of customer submissions. Thank you for the submissions and to all the chosen speakers for their hard work in creating very compelling material.  We have a great track this year with many fantastic user stories accompanied by some amazing ROI.  The APM track has 12 sessions consisting of 9 customers' stories and 3 HP sessions.  If you have not registered for HP Software Universe, you still have time to register.  


 Here is the list of sessions in the Application Performance Management track.  You can also view these in the session catalog



  • HP Session: BAC to the future - What's new session delivered by the HP PMMs

  • Boeing:  Implementing a scalable and secure Application Performance Management solution (BAC in the real world)

  • Netapp:  Accelerate the deployment of HP BAC on enterprise applications by parting with HP Software as a Service

  • Blue Cross Blue Shield of Florida:  How Blue Cross Blue Shield of Florida gains ROI from its HP Business Availability Center implementation

  • Turkcell:  Getting the most business value from HP Business Availability Center

  • Seagate:  Wrapping a business process around  HP Business Availability Center

  • Constellation Energy and HP Professional Services:  Constellation Energy enterprise deployment of HP Diagnostics and HP BAC

  • Portland Electric and J9:  Successful HP Business Availability Center implementation

  • Independent Blue Cross: Designing and implementing an enterprise performance center (BSM story showcasing OM/BAC)

  • Law School Admission Council:  Using HP Real User Monitor to improve customer service

  • HP Session:  Monitoring more than real user sessions with HP Real User Monitor

  • HP Session:  HP Business transaction management solutions:  managing IT from a business perspective 


If you plan on going to HPSU, please use the scheduler tracker to add these sessions to your own personalized agenda.  


We have an amazing group of speakers and I look forward to meeting everyone in person.


See you in D.C.

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About the Author(s)
  • Anil is an enterprise software professional with 15+ years of experience. He has both breadth and depth of understanding in IT Infrastructure management including Network, System, Storage, Virtualization and Cloud. As a product manager, Anil had successfully introduced many new products into the world wide market.He innovates on regular basis and he holds many patents.
  • Doug is a subject matter expert for network and system performance management. With an engineering career spanning 25 years at HP, Doug has worked in R&D, support, and technical marketing positions, and is an ambassador for quality and the customer interest.
  • Drew is a subject matter expert for the BSM product structure, the BSM simplification program and the BSM Customer Appreciation Program. With a career spanning 10 years at HP, Drew has worked in Consulting and Product Management on various HP Software management products.
  • Dan is a subject matter expert for BSM now working in a Technical Product Marketing role. Dan began his career in R&D as a devloper, and team manger. He most recently came from the team that created and delivered engaging technical training to HP pre-sales and Partners on BSM products/solutions. Dan is the co-inventor of 6 patents.
  • This account is for guest bloggers. The blog post will identify the blogger.
  • Manoj Mohanan is a Software Engineer working in the HP OMi Management Packs team. Apart being a developer he also dons the role of an enabler, working with HP Software pre-sales and support teams providing technical assistance with OMi Management Packs. He has experience of more than 8 years in this product line.
  • Nimish Shelat is currently focused on Datacenter Automation and IT Process Automation solutions. Shelat strives to help customers, traditional IT and Cloud based IT, transform to Service Centric model. The scope of these solutions spans across server, database and middleware infrastructure. The solutions are optimized for tasks like provisioning, patching, compliance, remediation and processes like Self-healing Incidence Remediation and Rapid Service Fulfilment, Change Management and Disaster Recovery. Shelat has 21 years of experience in IT, 18 of these have been at HP spanning across networking, printing , storage and enterprise software businesses. Prior to his current role as a World-Wide Product Marketing Manager, Shelat has held positions as Software Sales Specialist, Product Manager, Business Strategist, Project Manager and Programmer Analyst. Shelat has a B.S in Computer Science. He has earned his MBA from University of California, Davis with a focus on Marketing and Finance.
  • Architect and User Experience expert with more than 10 years of experience in designing complex applications for all platforms. Currently in Operations Analytics - Big data and Analytics for IT organisations. Follow me on twitter @nuritps
  • Pranesh Ramachandran is a Software Engineer working in HP Software’s System Management & Virtualization Monitoring products’ team. He has experience of more than 7 years in this product line.
  • Ramkumar Devanathan (twitter: @rdevanathan) works in the IOM-Customer Assist Team (CAT) providing technical assistance to HP Software pre-sales and support teams with Operations Management products including vPV, SHO, VISPI. He has experience of more than 12 years in this product line, working in various roles ranging from developer to product architect.
  • Ron is a subject matter expert for BSM\APM, Currently in the Demo Solutions Group. Ron have over thirteen years of technology experience, and a proven track record in providing exceptional customer service. He began his career in R&D as a software engineer, and team manager.
  • Stefan Bergstein is chief architect for HP’s Operations Management & Systems Monitoring products, which are part HP’s business service management solution. His special research interests include virtualization, cloud and software as a service.
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