Business Service Management (BAC/BSM/APM/NNM)
More than everything monitoring, BSM provides the means to determine how IT impacts the bottom line. Its purpose and main benefit is to ensure that IT Operations are able to reactively and proactively determine where they should be spending their time to best impact the business. This covers event management to solve immediate issues, resource allocation and through reporting performance based on the data of applications, infrastructure, networks and from third-party platforms. BSM includes powerful analytics that gives IT the means to prepare, predict and pinpoint by learning behavior and analyzing IT data forward and backwards in time using Big Data Analytics applied to IT Operations.

HP Discovery abstracts due on January 20 (formerly HP Software Universe)

Call for papers is now open for HP Discovery, which is taking place June 6-10, 2011 in Las Vegas. As you may know, if your paper is accepted, you can attend the conference (and hear Paul McCartney perform) free.

 

Deadline to submit is January 20, 2011.

https://h30406.www3.hp.com/campaigns/2010/events/discover/vegas/call_for_papers.php

4 weeks until HP Software Universe

It's hard to believe there's only 4 weeks left until HP Software Universe.  This year, I am the track manager for the Application Performance Management track and was very pleased with the overwhelming amount of customer submissions. Thank you for the submissions and to all the chosen speakers for their hard work in creating very compelling material.  We have a great track this year with many fantastic user stories accompanied by some amazing ROI.  The APM track has 12 sessions consisting of 9 customers' stories and 3 HP sessions.  If you have not registered for HP Software Universe, you still have time to register.  


 Here is the list of sessions in the Application Performance Management track.  You can also view these in the session catalog



  • HP Session: BAC to the future - What's new session delivered by the HP PMMs

  • Boeing:  Implementing a scalable and secure Application Performance Management solution (BAC in the real world)

  • Netapp:  Accelerate the deployment of HP BAC on enterprise applications by parting with HP Software as a Service

  • Blue Cross Blue Shield of Florida:  How Blue Cross Blue Shield of Florida gains ROI from its HP Business Availability Center implementation

  • Turkcell:  Getting the most business value from HP Business Availability Center

  • Seagate:  Wrapping a business process around  HP Business Availability Center

  • Constellation Energy and HP Professional Services:  Constellation Energy enterprise deployment of HP Diagnostics and HP BAC

  • Portland Electric and J9:  Successful HP Business Availability Center implementation

  • Independent Blue Cross: Designing and implementing an enterprise performance center (BSM story showcasing OM/BAC)

  • Law School Admission Council:  Using HP Real User Monitor to improve customer service

  • HP Session:  Monitoring more than real user sessions with HP Real User Monitor

  • HP Session:  HP Business transaction management solutions:  managing IT from a business perspective 


If you plan on going to HPSU, please use the scheduler tracker to add these sessions to your own personalized agenda.  


We have an amazing group of speakers and I look forward to meeting everyone in person.


See you in D.C.

Opportunities For Vivit Members At HPSU 2010 In Washington, D.C.


by Michael Procopio


I have been a member of Vivit (formerly OpenView Forum) since I joined HP in 2001. You might say I've been a member since 1980 because that is when I joined DECUS, the DEC user group. DEC was acquired by  Compaq, Compaq was acquired by HP.  Vivit is a great organization, it is the HP Software and Solutions independent user community. Vivit has free and paid memberships, it is worth joining.


One reason for joining was in this month's newsletter - A SECOND CHANCE TO SPEAK AT HPSU 2010


HP's call-for-papers deadline was February 1, and they are no longer accepting submittals from their customer base at large.  But because Vivit members are among HP's most innovative software users and are accustomed to sharing their insights with other HP customers, HP is offering Vivit members one more chance to be a speaker at HP Software Universe 2010.  The new deadline is Feb 19.  HP needs your expertise to help make Software Universe a big success. Don’t miss out on benefits like:




  • The chance to share your expertise with a wide audience of IT professionals

  • Increased contact with HP experts and customers

  • Recognition for your team’s accomplishments

  • One free full pass to the conference!



So
submit
a paper
today, and join us in making HP Software Universe the
technology conference of the year.



REGISTER
NOW FOR JUNE 2010 HPSU IN WASHINGTON, D.C.


» REGISTER BY FEBRUARY
28 FOR EARLY-BIRD PRICING


You can follow HP Software Universe on Twitter - @HPSWU, http://twitter.com/HPSWU, hashtag #HPSWU


 


 


 


HP Software Universe 2009 Hamburg Day 2

by Michael Procopio


Just over 3200 attendees at the show this year.


Each of the last eight years at the European Universe, Ulrich Pfeiffer, CTO for IT Management in EMEA creates a Live in Action demo showcasing the fictitious Full Throttle Company (FTC) on mainstage. Live in Action is a demonstration of HP Software integrated into a complete solution.


 



Ulrich Pfeiffer


 


This year, the Live in Action team recalled Hamburg of the early 1960s when this German city gave the Beatles a start before the group became a mainstream sensation. The demo featured the HP Performance Optimized Datacenter (“POD”), a datacenter in a container, along with music by the re-Beatles band and an on-stage yellow submarine in a disaster recovery scenario involving a flooded datacenter.


The POD is a standard container completely fitted with servers, storage and HVAC. You can see the POD demo here.


BTO (Business Technology Optimization) solutions demoed live on stage showed capabilities in three areas: 1) business and disaster recovery; 2) service recovery and web security; and 3) business improvements to avoid service disruptions and enhance capacity via virtualization management.


Disaster recovery highlighted HP Operations Orchestration configuring the POD to the state of the original datacenter.


Web security started with finding the problem using End User Monitoring, HP SiteScope and HP Problem Isolation. The problem was a hacked web site. The knowledge base in HP Service Manager (SM) which was populated during QA testing by HP Quality Center has the solution to the problem.   QA had not originally done security testing on every release but it is now added to their plan in HP Quality Center (QC) to run HP Security Center.


HP WebInspect, was run directly from SM. The test failed and WebInspect automatically created a ticket in SM for the QA team.  Once the QC test passes the SM ticket is automatically closed.


The website having the problem was supporting a reseller using a configuration utility to order Snowmobiles, a new business line for FTC. When Ulrich, playing CIO for FTC, called the reseller to tell him service was restored the reseller claimed his SLA (Service Level Agreement) was violated and would not pay. Ulrich brought up HP Service Level Manager to show that while any further downtime would violate the SLA, it was currently in tact.


Now that the problems is solved the infrastructure manager looks to see how the failure happened and what can be done to prevent it in the future.


They review the infrastructure using HP Asset Manager and Operations Manager Virtualization Smart Plug-in, both now running on Linux. The CIO wants this Virtualization data to show up in his 360 degree dashboard and it does.


It is much more fun to watch and it was video recorded which will be up after the holidays.


Related items:



 

Call for Bloggers at HP Software Universe

Are you a blogger? Are you attending HP Software Universe
Hamburg? We'd like to meet you and discuss what you blog about and
highlight your work.


Five of our bloggers will be blogging from the event. Please look them up,
you might get a drink out of them!


Genefa Murphy - covering Agile
Development and Requirements Management



Amy Feldman – @HPITOps, covering Application
Performance  Management



Aruna Ravichandran - covering Application
Performance  Management



Mark Tomlinson - covering Load
Runner and Performance Center



Michael Procopio - @MichaelAtHP, covering Application
Performance  Management
and Business Service Management



Mike Shaw – interested in meeting IT Operations management for something
new in 2010


Peter Spielvogel - @HPITOps, covering Operations Management


 Roi Carmel - covering The Future of Testing


 


Follow
the event on Twitter – Twitter.com/HPSWU
@HPSWU, hashtag #HPSWU


Or become a Facebook
fan


More on HP Software Universe 2009 Hamburg


· Sneak
Preview – Application Performance Management Blog


· Sneak
Preview – Infrastructure Management Software Blog


· Optimizing
cost by automating your ITIL V3 processes


· Event Information
Page


 


 


 

Sneak Preview: HP Software Universe - Hamburg

Software Universe is only a few weeks away. We hold this event twice each year, alternating between a United States and European location. The upcoming event is in Hamburg at the Congress Centre Hamburg (CCH) from Wednesday, December 16th – Friday, December 18th 2009.


(If you missed our last Software Universe in Las Vegas, you can download some of the presentations here.)



We are very excited about this year’s show. There are many interesting presentations which we have put together based on information we have received after talking to many of our customers. Some highlights* (based on their relevancy to managing applications/ services - both physical and virtual) include:




 Wednesday, 16.12.2009


16:00-16:45 hall B22:  How to design, build and sell HP Business Availability Center (BAC) to end customers Rolf Vassdokken, Ergo Group


16:00 - 16:45 room 15: Enrich Service Quality Management with end-user Quality of Experience - Sacha Raybaud, Hewlett-Packard


17:00 - 17:45 hall G2: Application Lifecycle Management FastTour: Redefining the Lifecycle -Brad Hipps, Hewlett-Packard


17:00-17:45 hall 6:  Bankwest: deploying HP Business Availability Center solutions to monitor business services to help maximise service uptime and drive out cost - Richard Rees, Chief Manager, Platform Integrity; Richard Walker, Hewlett-Packard


18:00-18:45 hall G1: Quickly identify and resolve 4 common application issues using HP's Application Management Solution - Amy Feldman, Hewlett-Packard


18:00 - 18:45  room 13: Rabobank - An IT Operation's transformation. Maturing from silo management to a Unified Operations solution, underpinning a best practice approach for better business outcomes - Toine Jenniskens, Rabobank


Thursday, 17.12.2009


09:00-09:45 hall D: Isolation and Business Transaction Management: How new technologies in BAC help you better manage applications - Michael Procopio, Hewlett-Packard; Chris Tracey, Hewlett-Packard




10:00 - 10:45 hall F: Reducing costs and accelerating your BSM solution through HP SaaS - HMRC's experiences with on-site deployment and SaaS. -Spencer Holland, HMRC / CapGemini


10:00 - 10:45 hall D: The all new Operations Center (& BAC) licensing model: escaping the hardware bonds - Jon Haworth, Hewlett-Packard; Peter Crosby, Hewlett-Packard


15:15 - 16:00 BTO Impact of Virtualization on IT Management -Dennis Corning, Hewlett-Packard


15:15 - 16:00 hall C21: The Impact of Virtualization on IT Management - Mike Shaw, Hewlett-Packard


16:30 - 17:15 hall 6: Impact of HP Business Service Management solution on service provider business and end-user value (panel) -Rolf Vassdokken, Stefan Danisovsky and Vincenzo Asaro Telecom Italia


 Friday, 18.12.2009


 09:00 - 11:00 room 17: BSM - Advanced Workshop - Gundula Swidersky, Hewlett-Packard


 * dates, times, and speakers subject to change


 


Hope to see you there.


Sanjay Anne, Amy Feldman & Aruna Ravichandran



 

Free conference session HP Software Universe Online

 by Michael Procopio



If you missed HP Software Universe 2009, here’s your chance to get the session information from the comfort of your computer. 



HP Software Universe Online, offers:


·         Session PDFs and audiocast recordings to more than 180 presentations delivered by HP experts, customers, and partners. Topics included implementation best practices, new releases, and product roadmaps.


·         Partner literature—white papers and product briefs—from one of the dozens of our strategic partners.


·         Live, on-demand webcasts featuring product-migration information, tips and tricks, best practices, and product launches


·         Roundtable sessions, moderated by HP experts, where your customers will learn best practices and methodologies that their companies can use immediately


·         Interaction with HP Software Services managers and technical staff in the Services Zone, where you can talk about you experiences, share best practices, and develop solutions



Go to registration !


 

Business and IT closer but still not on the same page

by Michael Procopio


Network World editor Denise Dubie assessed a report by the analyst firm Aberdeen Group  in her recent article Application performance management: Keeping an eye on the end-user prize.  Her comments mirrored many of those I have spoken with recently who have said their top priorities this are year are revenue and removing any distractions from making revenue.


What was pleasant to see was data showing the end user performance is still important. More frustrating to see was that business and IT managers still differ in their priority of what needs to be measured, according to the article. As you might guess, business folks are more concerned with business processes while IT folks are more concerned with the infrastructure. One-step down from that the article covers the specifics of how each group prioritized how to do application performance monitoring.


Both end user and infrastructure monitoring are critical. Recently, at HP Software Universe in a talk I gave with a customer he showed this picture.



 


 


This does a good job of making the point that end user monitoring is critical. Since there are multiple pieces to the IT part of the puzzle, cumulative effect is important.


This customer said when he took his job there was a Severity 1 (highest priority) problem meeting everyday with typically greater than 10 "Sev 1" items. Today he has no meetings and approximately one Sev 1 per week.


How did he get here, monitoring the infrastructure. He said when they tracked down the source of the problem they put in a new infrastructure monitor for the item that failed, so he got early warning. But even in his current state he commented that end user monitoring is important because things change, whether it is a new version of the application or a change in the infrastructure that create a situation where something can go wrong that isn't currently being monitored.


For the Business Availability Center, Michael Procopio


 


Related Items:



 



 


 


HP Software Universe - Mainstage Robin Purohit

After a break Mainstage split into a
Business Intelligence session and a Business Technology Optimization (BTO)
session, I went to the later hosted by
Robin
Purohit, vice president and general manger, Software Products, HP Software &
Solutions



Here are some bits I found
interesting:



  1. There are 15M virtual servers now and
    it is expected to double in 2 years.


  2. Three key areas of change IT will see
    are: virtualization, SaaS and Web 2.0.


  3. Web 2.0 screws up a lot in management,
    HP is building Web 2.0 compatibility into BTO tools.


  4. Dataprotector, monitoring tools and
    mapping tools are including or working to include virtualization capability.


  5. Service Manager and Asset Manager are
    now available as SaaS.


  6. 35% of flash apps violate Adobe best
    practices. HP released a testing tool which you can download for free called
    SWFScan. The same
    technology is built into some of HP’s BTO products. Customers can also do a free
    trial of our scanning SaaS.


  7. One customer cut $5M  in costs just in
    automating incidents with HP Operations Orchestration.


  8. HP Software recently announced a suite
    of software for operations of Blackberry implementations. See HP and RIM Announce Strategic Alliance to Mobilize Business on
    BlackBerry
     for more details.


  9. HP Software is publishing
    configuration management best practices later this month.


  10. Brian Byun VP Global Alliances from VMware came on stage
    and announced announced an expanded partnership with HP to jointly develop
    software to manage VMware hypervisor technology. Denise Dubie at Network World
    wrote HP, VMware team to manage virtual
    servers
    .


There are a variety of Twitter accounts
you can follow as well as the hashtag #HPSU09. Search Twitter for
#HPSU09
.


HPITOps  – Covers BSM, ITFM, ITSM, Operations and
Network Management


HPSU09  – show logistics and other
information


HPSoftwareCTO


informationCTO


HPSoftware


BTOCMO – HP BTO Chief Marketing Officer


 


For HP BSM, Michael Procopio

HP Software Universe - day 1

by Michael Procopio


 


Today was the first day of Software Universe. I had customer meetings all day today. Here are some interesting items from my conversations.



  1. Most said budgets were down in 2009 and will be flat to down in 2010. But a few who were related to government stimulus said theirs will be up.

  2. Co-sourcing and outsourcing continue as ways to reduce costs

  3. A few were focusing on asset management with the express purpose of getting rid of things in the environment they don’t need anymore. They know they are out there but they need to find them first.

  4. Most customers I spoke to said they keep aggregated performance data for 2 years the range was 18 months to 5 years.

  5. There was an interesting discussion about the definition of a business service versus an IT service. The point being made was a business service by definition involves more than IT. While I agree this is a good point, I think the IT industry has focused on business service as a way to say - “I’m thinking about this IT service in the context the business thinks about it not just from my own IT based perspective”

  6. A number of customers have or are about to implement NNMi. If this is something you are interested in check out the NNMi Portal

  7. Many customers are moving to virtualized environment highest percentage I heard was 70%. Another customer forces all internal developers to deliver software as a virtual image.

  8. Another topic was how to monitor out tasked items. For example, some part of what you offer is delivered by a third party - how do you make sure they are living up to your standards. Two methods I heard were 1/ use HP Business Process Monitor 2/ get the 3rd party to send you alerts from their monitoring system.

  9. On the question does your manager of managers send back data to sync the original tools 1 did, 1 didn’t. For the one who did it was part of a closed loop process.

    • Monitor tool finds problem send alert to MOM (Manager of managers).

    • MOM send event ID to monitoring tool

    • Subject matter expert uses monitoring tools to diagnose problem

    • Once diagnosed updates monitoring tool which updates MOM




A very productive day for me. I hope some of this is useful information to you.


For additional coverage my blogger buddy Pete Spielvogel is also here and beat me to the first post. You can read his posts at the ITOps Blog.


There are a variety of Twitter accounts you can follow as well as the hashtag #HPSU09


HPITOps – Covers BSM, Operations and Network Management


HPSU09 – show logistics and other information


HPSoftwareCTO


informationCTO


HPSoftware


BTOCMO – HP BTO Chief Marketing Officer 


 


For HP BSM, Michael Procopio

BSM at HP Software Universe

by Michael Procopio


 


HP Software Universe is next week, 16-18 June, in Las Vegas. Business Service Management (BSM) will be well represented.


In the Business Transaction Management area there are 13 sessions. Most of them are lead by customers. The sessions are listed below.


In the Network Management track Aruna Ravichandran is speaking in three sessions, you can see information on those at her post HPSoftware Universe/HP Technology Forum (HPTF) - Network Management sessions. The rest of the track is listed in the post Network Management at HP Software Universe.


Amy Feldman, Dennis Corning and Peter Spielvogel the ITOps bloggers has covered a number of the sessions in the Consolidated event and performance management. Here are a list of the posts:



 


Business Transaction Management Track













































































































Session ID Title Presenting company
1114 Confessions of a product manager: get the real scoop on the latest HP Business Availability Center HP
1165 The MITRE Corporation: higher operational effectiveness at lower cost through automated alert management MITRE Corporation, AlarmPoint
1233 Key decisions and practical techniques in configuring business transaction management
1236 Real User Management: know how your TCP/IP applications perform for your users HP
1267 Using HP Business Availability Center to analyze and triage application and infrastructure anomalies and problems BCBS of Florida
1303 Sodexo: partnering with HP Software-as-a-Service to ensure critical e-business application performance and availability Sodexo
1342 Wrigley: HP Business Availability Center deployed on Software-as-a-Service yields big improvements in IT monitoring without increasing staff Wrigley
1360 Lockheed Martin: deploying HP Business Availability Center in a virtual environment and forwarding alerts through an iPhone Twitter-based application Lockheed Martin
1363 DIRECTV: an HP Business Availability Center and HP operations implementation DIRECTV
1401 Liberty Life: taking the fast track to implementing HP Business Availability Center and gaining business value in 6 months Liberty Life
1425 Sentara Healthcare: improving the availability of critical business services and fixing IT problems before they impact customers Sentara Healthcare
1436 Lockheed Martin: practical advice for configuring and operating HP End User Management solutions Lockheed Martin
1452 Vale: deploying HP Business Availability Center solutions to monitor applications and systems and to help ensure availability and performance Vale

 You can get the details of all the BSM sessions at the HP Software Universe Track Session Catalog.


I hope to see you there, but if you can’t make it we will be doing follow-up posts. You can also follow on Twitter, the hashtag is #HPSU09. There are already a number of Tweets and the show hasn’t started yet. The Twitter account for the show is HPSU09, if you’d like to follow us. Or visit the HP Software Universe Facebook page.


For the Business Availability Center, Michael Procopio


 

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About the Author(s)
  • Anil is an enterprise software professional with 15+ years of experience. He has both breadth and depth of understanding in IT Infrastructure management including Network, System, Storage, Virtualization and Cloud. As a product manager, Anil had successfully introduced many new products into the world wide market.He innovates on regular basis and he holds many patents.
  • Doug is a subject matter expert for network and system performance management. With an engineering career spanning 25 years at HP, Doug has worked in R&D, support, and technical marketing positions, and is an ambassador for quality and the customer interest.
  • Drew is a subject matter expert for the BSM product structure, the BSM simplification program and the BSM Customer Appreciation Program. With a career spanning 10 years at HP, Drew has worked in Consulting and Product Management on various HP Software management products.
  • Dan is a subject matter expert for BSM now working in a Technical Product Marketing role. Dan began his career in R&D as a devloper, and team manger. He most recently came from the team that created and delivered engaging technical training to HP pre-sales and Partners on BSM products/solutions. Dan is the co-inventor of 6 patents.
  • This account is for guest bloggers. The blog post will identify the blogger.
  • Manoj Mohanan is a Software Engineer working in the HP OMi Management Packs team. Apart being a developer he also dons the role of an enabler, working with HP Software pre-sales and support teams providing technical assistance with OMi Management Packs. He has experience of more than 8 years in this product line.
  • Nimish Shelat is currently focused on Datacenter Automation and IT Process Automation solutions. Shelat strives to help customers, traditional IT and Cloud based IT, transform to Service Centric model. The scope of these solutions spans across server, database and middleware infrastructure. The solutions are optimized for tasks like provisioning, patching, compliance, remediation and processes like Self-healing Incidence Remediation and Rapid Service Fulfilment, Change Management and Disaster Recovery. Shelat has 21 years of experience in IT, 18 of these have been at HP spanning across networking, printing , storage and enterprise software businesses. Prior to his current role as a World-Wide Product Marketing Manager, Shelat has held positions as Software Sales Specialist, Product Manager, Business Strategist, Project Manager and Programmer Analyst. Shelat has a B.S in Computer Science. He has earned his MBA from University of California, Davis with a focus on Marketing and Finance.
  • Architect and User Experience expert with more than 10 years of experience in designing complex applications for all platforms. Currently in Operations Analytics - Big data and Analytics for IT organisations. Follow me on twitter @nuritps
  • Pranesh Ramachandran is a Software Engineer working in HP Software’s System Management & Virtualization Monitoring products’ team. He has experience of more than 7 years in this product line.
  • Ramkumar Devanathan (twitter: @rdevanathan) works in the IOM-Customer Assist Team (CAT) providing technical assistance to HP Software pre-sales and support teams with Operations Management products including vPV, SHO, VISPI. He has experience of more than 12 years in this product line, working in various roles ranging from developer to product architect.
  • Ron is a subject matter expert for BSM\APM, Currently in the Demo Solutions Group. Ron have over thirteen years of technology experience, and a proven track record in providing exceptional customer service. He began his career in R&D as a software engineer, and team manager.
  • Stefan Bergstein is chief architect for HP’s Operations Management & Systems Monitoring products, which are part HP’s business service management solution. His special research interests include virtualization, cloud and software as a service.
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