Business Service Management (BAC/BSM/APM/NNM)
More than everything monitoring, BSM provides the means to determine how IT impacts the bottom line. Its purpose and main benefit is to ensure that IT Operations are able to reactively and proactively determine where they should be spending their time to best impact the business. This covers event management to solve immediate issues, resource allocation and through reporting performance based on the data of applications, infrastructure, networks and from third-party platforms. BSM includes powerful analytics that gives IT the means to prepare, predict and pinpoint by learning behavior and analyzing IT data forward and backwards in time using Big Data Analytics applied to IT Operations.

Drinking our own Analytics Champagne

This is a true story.

It's a story of an application we created for demo purposes which had been crashing and causing pre-sales productivity issues.

It's a story of an application problem we could not resolve for three years, despite all the monitoring and log searching capabilities we had at our disposal.

It's a story of how the new Log Analytics capability in Operations Analytics 2.1 found the root cause of this elusive problem in 30 min.

If this type of ROI is of interest to you – read on.

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New Video: How to anticipate potential problems in your applications before they impact the business

What would you do if you discovered a problem within your business? The first question to ask is what the impact of the problem has been. The second is how to fix it.

 

Continue reading to find out how you can protect your business from the impact of IT issues by predicting potential problems.

New Video: Using filters and tags in SiteScope to manage and track monitors

Are you bogged down in the hassle of monitoring your large IT environment? As we all know, this can be a difficult and time-consuming process.

 

HP SiteScope eases this process by providing various solutions for filtering monitors. Keep reading to find out how they can help you.

New Video: BSM Documentation Overview

Are you looking to increase your knowledge about HP BSM? HP provides a robust help set including numerous guides and integrated online help. This video will save you time by showing you how to navigate the various help resources.

Running a HP OMi proof-of-concept and other lessons from the road

I have been travelling in the US the last 20+ days visiting HP BSM customers. It was quite an experience. I learned that wool just  doesn’t cut it when it comes to these polar vortex winters, and I learned a lot technically from my customer visits while in the US during the last two weeks. My travels had me voyaging from warm Phoenix (AZ) and flying to frozen Buffalo (NY), and then travelling from Charlotte, NC to Sunnyvale, CA.

 

I invite you to keep reading to see the notes from my travels. –There is some technical stuff for the BSM software fans, as well as travel advice for those who reside in tropical climates but decide to travel to winter climate. 

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New Video: Create a MyBSM Page and Watch List in under 3 minutes!

My bsm and watch list.pngAre you looking to easily monitor your business-critical applications? With MyBSM you can quickly create a page that will do the hard work for you.

 

Watch a video that will show you how to build a page with three BSM components: Watch List, Top View and Event Browser. The video also shows you how simple it is to set up a Watch List to monitor vital CIs in one place.

Gain first-hand BSM experience at HP Discover Barcelona

There is no better feeling than getting to experience something first hand. The same applies to software. There is nothing like “getting your hands dirty” and discovering a new product or solution.

 

At the Business Service Management demo booths at HP Discover, you will get your chance to gain some first-hand experience with our software. We will also have experts there who can help answer any of your questions.

 

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About the Author(s)
  • Anil is an enterprise software professional with 15+ years of experience. He has both breadth and depth of understanding in IT Infrastructure management including Network, System, Storage, Virtualization and Cloud. As a product manager, Anil had successfully introduced many new products into the world wide market.He innovates on regular basis and he holds many patents.
  • Doug is a subject matter expert for network and system performance management. With an engineering career spanning 25 years at HP, Doug has worked in R&D, support, and technical marketing positions, and is an ambassador for quality and the customer interest.
  • Drew is a subject matter expert for the BSM product structure, the BSM simplification program and the BSM Customer Appreciation Program. With a career spanning 10 years at HP, Drew has worked in Consulting and Product Management on various HP Software management products.
  • Dan is a subject matter expert for BSM now working in a Technical Product Marketing role. Dan began his career in R&D as a devloper, and team manger. He most recently came from the team that created and delivered engaging technical training to HP pre-sales and Partners on BSM products/solutions. Dan is the co-inventor of 6 patents.
  • This account is for guest bloggers. The blog post will identify the blogger.
  • Manoj Mohanan is a Software Engineer working in the HP OMi Management Packs team. Apart being a developer he also dons the role of an enabler, working with HP Software pre-sales and support teams providing technical assistance with OMi Management Packs. He has experience of more than 8 years in this product line.
  • Nimish Shelat is currently focused on Datacenter Automation and IT Process Automation solutions. Shelat strives to help customers, traditional IT and Cloud based IT, transform to Service Centric model. The scope of these solutions spans across server, database and middleware infrastructure. The solutions are optimized for tasks like provisioning, patching, compliance, remediation and processes like Self-healing Incidence Remediation and Rapid Service Fulfilment, Change Management and Disaster Recovery. Shelat has 21 years of experience in IT, 18 of these have been at HP spanning across networking, printing , storage and enterprise software businesses. Prior to his current role as a World-Wide Product Marketing Manager, Shelat has held positions as Software Sales Specialist, Product Manager, Business Strategist, Project Manager and Programmer Analyst. Shelat has a B.S in Computer Science. He has earned his MBA from University of California, Davis with a focus on Marketing and Finance.
  • Architect and User Experience expert with more than 10 years of experience in designing complex applications for all platforms. Currently in Operations Analytics - Big data and Analytics for IT organisations. Follow me on twitter @nuritps
  • Pranesh Ramachandran is a Software Engineer working in HP Software’s System Management & Virtualization Monitoring products’ team. He has experience of more than 7 years in this product line.
  • Ramkumar Devanathan (twitter: @rdevanathan) works in the IOM-Customer Assist Team (CAT) providing technical assistance to HP Software pre-sales and support teams with Operations Management products including vPV, SHO, VISPI. He has experience of more than 12 years in this product line, working in various roles ranging from developer to product architect.
  • Ron is a subject matter expert for BSM\APM, Currently in the Demo Solutions Group. Ron have over thirteen years of technology experience, and a proven track record in providing exceptional customer service. He began his career in R&D as a software engineer, and team manager.
  • Stefan Bergstein is chief architect for HP’s Operations Management & Systems Monitoring products, which are part HP’s business service management solution. His special research interests include virtualization, cloud and software as a service.
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