Business Service Management (BAC/BSM/APM/NNM)
More than everything monitoring, BSM provides the means to determine how IT impacts the bottom line. Its purpose and main benefit is to ensure that IT Operations are able to reactively and proactively determine where they should be spending their time to best impact the business. This covers event management to solve immediate issues, resource allocation and through reporting performance based on the data of applications, infrastructure, networks and from third-party platforms. BSM includes powerful analytics that gives IT the means to prepare, predict and pinpoint by learning behavior and analyzing IT data forward and backwards in time using Big Data Analytics applied to IT Operations.

4 weeks until HP Software Universe

It's hard to believe there's only 4 weeks left until HP Software Universe.  This year, I am the track manager for the Application Performance Management track and was very pleased with the overwhelming amount of customer submissions. Thank you for the submissions and to all the chosen speakers for their hard work in creating very compelling material.  We have a great track this year with many fantastic user stories accompanied by some amazing ROI.  The APM track has 12 sessions consisting of 9 customers' stories and 3 HP sessions.  If you have not registered for HP Software Universe, you still have time to register.  


 Here is the list of sessions in the Application Performance Management track.  You can also view these in the session catalog



  • HP Session: BAC to the future - What's new session delivered by the HP PMMs

  • Boeing:  Implementing a scalable and secure Application Performance Management solution (BAC in the real world)

  • Netapp:  Accelerate the deployment of HP BAC on enterprise applications by parting with HP Software as a Service

  • Blue Cross Blue Shield of Florida:  How Blue Cross Blue Shield of Florida gains ROI from its HP Business Availability Center implementation

  • Turkcell:  Getting the most business value from HP Business Availability Center

  • Seagate:  Wrapping a business process around  HP Business Availability Center

  • Constellation Energy and HP Professional Services:  Constellation Energy enterprise deployment of HP Diagnostics and HP BAC

  • Portland Electric and J9:  Successful HP Business Availability Center implementation

  • Independent Blue Cross: Designing and implementing an enterprise performance center (BSM story showcasing OM/BAC)

  • Law School Admission Council:  Using HP Real User Monitor to improve customer service

  • HP Session:  Monitoring more than real user sessions with HP Real User Monitor

  • HP Session:  HP Business transaction management solutions:  managing IT from a business perspective 


If you plan on going to HPSU, please use the scheduler tracker to add these sessions to your own personalized agenda.  


We have an amazing group of speakers and I look forward to meeting everyone in person.


See you in D.C.

Partly cloudy with a chance for IT services

It seems no matter where you look there's an article on the cloud.  What’s even more amazing when you Google "cloud", the first entries are not of cumulus clouds but of cloud computing.  It's probably the hottest topic in IT management.  What I find interesting about cloud computing is not the technology but the way it's transforming IT into a service broker.  I'll give you an example; I recently spoke with a customer who was asked by the business units to provide a management solution for their business applications.   Like many IT shops, they have to become more efficient, provide better levels of services, reduce overall IT costs and just do not have the resources to take on new services.  Knowing of the limitations on resources, the IT manager decided to look into other services that would provide the best level of service to his business but yet still feel like they had control and input into the service provided. 


After looking at several options, the IT manager decided to go with HP's APM (Application Performance Management solution based on HP BAC suite of products) SaaS offering to manage their business applications.  He worked with the business to understand the requirements, the applications usage, and their agreed service levels with the business' partners and customers.  IT then worked very closely with HP SaaS to design and implement the solution.  They estimated that the solution would take 12 weeks to implement across all their business units and applications.  Since IT was a partner with SaaS, acting as a broker between the business and the solution, they were able to go live in 7 weeks.  The business units were happy with having their own BAC dashboard views and reports that allowed them to gain insights into application performance issues.  Some business units also used BAC to trend how customers experience their application in order to tune the application during development.  Since  IT does not have to worry about housing or maintaining the tool, they were able to free up resources to help take on level 1 support for the business unit’s applications.  Also, IT continues to work with HP SaaS and the business to enhance and add new application performance management services. 


When the customer was telling me his story, he never said cloud or IT broker but that was exactly how he was explaining it.  He was requested by the business to support their applications.  Due to lack of resources he turned to a cloud offering (HP SaaS) and acted as a broker between IT and the business.  So many times we forget about the people and the processes and just focus on the technology but I think cloud is starting changing the way IT looks at offering services.  Also notice that IT is not hands-off in the cloud.  IT is just as responsible to make sure the right level and quality of service is being offered and delivered by the cloud provider.  This is why it’s important for IT to view the cloud provider as a partner and to be involved in the requirements, planning and delivery of the IT services.  In the end, the business still sees IT as responsible no matter how the service is delivered. 


 

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About the Author(s)
  • Doug is a subject matter expert for network and system performance management. With an engineering career spanning 25 years at HP, Doug has worked in R&D, support, and technical marketing positions, and is an ambassador for quality and the customer interest.
  • Dan is a subject matter expert for BSM now working in a Technical Product Marketing role. Dan began his career in R&D as a devloper, and team manger. He most recently came from the team that created and delivered engaging technical training to HP pre-sales and Partners on BSM products/solutions. Dan is the co-inventor of 6 patents.
  • This account is for guest bloggers. The blog post will identify the blogger.
  • Over 11 years of experience in design and development of NMS/EMS products and presently with the Device content support covering broad based features of multitude device vendors in NNMi.
  • Manoj Mohanan is a Software Engineer working in the HP OMi Management Packs team. Apart being a developer he also dons the role of an enabler, working with HP Software pre-sales and support teams providing technical assistance with OMi Management Packs. He has experience of more than 8 years in this product line.
  • HP Software BSM Social Media
  • Nimish Shelat is currently focused on Datacenter Automation and IT Process Automation solutions. Shelat strives to help customers, traditional IT and Cloud based IT, transform to Service Centric model. The scope of these solutions spans across server, database and middleware infrastructure. The solutions are optimized for tasks like provisioning, patching, compliance, remediation and processes like Self-healing Incidence Remediation and Rapid Service Fulfilment, Change Management and Disaster Recovery. Shelat has 21 years of experience in IT, 18 of these have been at HP spanning across networking, printing , storage and enterprise software businesses. Prior to his current role as a World-Wide Product Marketing Manager, Shelat has held positions as Software Sales Specialist, Product Manager, Business Strategist, Project Manager and Programmer Analyst. Shelat has a B.S in Computer Science. He has earned his MBA from University of California, Davis with a focus on Marketing and Finance.
  • Architect and User Experience expert with more than 10 years of experience in designing complex applications for all platforms. Currently in Operations Analytics - Big data and Analytics for IT organisations. Follow me on twitter @nuritps
  • 36-year HP employee that writes technical information for HP Software Customers.
  • Pranesh Ramachandran is a Software Engineer working in HP Software’s System Management & Virtualization Monitoring products’ team. He has experience of more than 7 years in this product line.
  • Ramkumar Devanathan (twitter: @rdevanathan) works in the IOM-Customer Assist Team (CAT) providing technical assistance to HP Software pre-sales and support teams with Operations Management products including vPV, SHO, VISPI. He has experience of more than 12 years in this product line, working in various roles ranging from developer to product architect.
  • Ron Koren is a subject matter expert for BSM / APM, currently in the Demo Solutions Group acting as a Senior Architect. Ron has over fourteen years of technology experience, and a proven track record in providing exceptional customer service. Ron began his career in R&D as a software engineer, and later as a team manager. Ron joined HP software in 2007 as an engineer in the Customer-Oriented R&D team. Prior to joining HP, Ron held a leadership development role at Israel’s largest bank. Ron holds a B.S. in Computer Science from The Interdisciplinary Center, Herzliya Israel.
  • Stefan Bergstein is chief architect for HP’s Operations Management & Systems Monitoring products, which are part HP’s business service management solution. His special research interests include virtualization, cloud and software as a service.
  • With 11 plus years of very broad experience as a deployment expert for all the NMC products, my deliverables includes helping the Sales and Pre-Sales team in sizing and architecting the solution and hardware, assisting the implementers in product deployment and helping the customers directly when the products are deployed in production setup. As part of Customer Assist Team, I participate in a lot of customer facing activities from R&D side and provides best practices of using HP SW NMC products for efficient network management and leverage my rich experience in Network Node Manager and related iSPIs products.
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