Business Service Management (BAC/BSM/APM/NNM)
More than everything monitoring, BSM provides the means to determine how IT impacts the bottom line. Its purpose and main benefit is to ensure that IT Operations are able to reactively and proactively determine where they should be spending their time to best impact the business. This covers event management to solve immediate issues, resource allocation and through reporting performance based on the data of applications, infrastructure, networks and from third-party platforms. BSM includes powerful analytics that gives IT the means to prepare, predict and pinpoint by learning behavior and analyzing IT data forward and backwards in time using Big Data Analytics applied to IT Operations.

I know what my server did last second

 

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In the era of DevOps and cloud computing, the ability to avoid downtime and monitor your application infrastructure performance in real time can be a real competitive edge.

Find out how you can

How to look “under the hood” of your private cloud

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Standard monitoring tools are great to provide the big picture of your datacenter health , but they lack the granularity you need for root cause analysis.

 

 

Here is how HP solves this problem, so you can get deep insights into your cloud systems performance in real time.

HP Software Customer Forums - coming to a location near you!

Join HP and your peers at HP Software Customer Forums in Houston, Boston, Chicago, and New York City!

 

These forums are customer-led, best-practice sharing events focusing on automation, predictive business service management, and application lifecycle management.  HP customers are presenting at each forum, so you can get first-hand knowledge of how they are implementing and benefiting from HP software solutions. You will also have the opportunity to talk with HP executives, product managers, and service consultants to learn about HP strategies, roadmaps, migrations, and integrations.

 

Topics being discussed include:

 

  • Leveraging intelligent automation of cloud services - realize the benefits of hybrid IT from infrastructure to applications
  • Advancing the "DevOps" agenda - get app developers and IT ops more tightly aligned
  • Using BSM 9.1’s new analytics capabilities - predict issues before they negatively impact your customers
  • Managing business-critical applications for predictability, repeatability, agility, quality, visibility, simplicity and more across their entire lifecycle. 

Dates of the forums are as follows:

 

Houston - February 22nd

Boston - February 28th

Chicago - March 1st

New York City - March 22nd

 

Register now for the HP Software Customer Forum to learn how businesses worldwide are discovering a new level of enterprise performance.

Partly cloudy with a chance for IT services

It seems no matter where you look there's an article on the cloud.  What’s even more amazing when you Google "cloud", the first entries are not of cumulus clouds but of cloud computing.  It's probably the hottest topic in IT management.  What I find interesting about cloud computing is not the technology but the way it's transforming IT into a service broker.  I'll give you an example; I recently spoke with a customer who was asked by the business units to provide a management solution for their business applications.   Like many IT shops, they have to become more efficient, provide better levels of services, reduce overall IT costs and just do not have the resources to take on new services.  Knowing of the limitations on resources, the IT manager decided to look into other services that would provide the best level of service to his business but yet still feel like they had control and input into the service provided. 


After looking at several options, the IT manager decided to go with HP's APM (Application Performance Management solution based on HP BAC suite of products) SaaS offering to manage their business applications.  He worked with the business to understand the requirements, the applications usage, and their agreed service levels with the business' partners and customers.  IT then worked very closely with HP SaaS to design and implement the solution.  They estimated that the solution would take 12 weeks to implement across all their business units and applications.  Since IT was a partner with SaaS, acting as a broker between the business and the solution, they were able to go live in 7 weeks.  The business units were happy with having their own BAC dashboard views and reports that allowed them to gain insights into application performance issues.  Some business units also used BAC to trend how customers experience their application in order to tune the application during development.  Since  IT does not have to worry about housing or maintaining the tool, they were able to free up resources to help take on level 1 support for the business unit’s applications.  Also, IT continues to work with HP SaaS and the business to enhance and add new application performance management services. 


When the customer was telling me his story, he never said cloud or IT broker but that was exactly how he was explaining it.  He was requested by the business to support their applications.  Due to lack of resources he turned to a cloud offering (HP SaaS) and acted as a broker between IT and the business.  So many times we forget about the people and the processes and just focus on the technology but I think cloud is starting changing the way IT looks at offering services.  Also notice that IT is not hands-off in the cloud.  IT is just as responsible to make sure the right level and quality of service is being offered and delivered by the cloud provider.  This is why it’s important for IT to view the cloud provider as a partner and to be involved in the requirements, planning and delivery of the IT services.  In the end, the business still sees IT as responsible no matter how the service is delivered. 


 

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About the Author(s)
  • Doug is a subject matter expert for network and system performance management. With an engineering career spanning 25 years at HP, Doug has worked in R&D, support, and technical marketing positions, and is an ambassador for quality and the customer interest.
  • Dan is a subject matter expert for BSM now working in a Technical Product Marketing role. Dan began his career in R&D as a devloper, and team manger. He most recently came from the team that created and delivered engaging technical training to HP pre-sales and Partners on BSM products/solutions. Dan is the co-inventor of 6 patents.
  • This account is for guest bloggers. The blog post will identify the blogger.
  • Over 11 years of experience in design and development of NMS/EMS products and presently with the Device content support covering broad based features of multitude device vendors in NNMi.
  • Manoj Mohanan is a Software Engineer working in the HP OMi Management Packs team. Apart being a developer he also dons the role of an enabler, working with HP Software pre-sales and support teams providing technical assistance with OMi Management Packs. He has experience of more than 8 years in this product line.
  • HP Software BSM Social Media
  • Nimish Shelat is currently focused on Datacenter Automation and IT Process Automation solutions. Shelat strives to help customers, traditional IT and Cloud based IT, transform to Service Centric model. The scope of these solutions spans across server, database and middleware infrastructure. The solutions are optimized for tasks like provisioning, patching, compliance, remediation and processes like Self-healing Incidence Remediation and Rapid Service Fulfilment, Change Management and Disaster Recovery. Shelat has 21 years of experience in IT, 18 of these have been at HP spanning across networking, printing , storage and enterprise software businesses. Prior to his current role as a World-Wide Product Marketing Manager, Shelat has held positions as Software Sales Specialist, Product Manager, Business Strategist, Project Manager and Programmer Analyst. Shelat has a B.S in Computer Science. He has earned his MBA from University of California, Davis with a focus on Marketing and Finance.
  • Architect and User Experience expert with more than 10 years of experience in designing complex applications for all platforms. Currently in Operations Analytics - Big data and Analytics for IT organisations. Follow me on twitter @nuritps
  • 36-year HP employee that writes technical information for HP Software Customers.
  • Pranesh Ramachandran is a Software Engineer working in HP Software’s System Management & Virtualization Monitoring products’ team. He has experience of more than 7 years in this product line.
  • Ramkumar Devanathan (twitter: @rdevanathan) works in the IOM-Customer Assist Team (CAT) providing technical assistance to HP Software pre-sales and support teams with Operations Management products including vPV, SHO, VISPI. He has experience of more than 12 years in this product line, working in various roles ranging from developer to product architect.
  • Ron Koren is a subject matter expert for BSM / APM, currently in the Demo Solutions Group acting as a Senior Architect. Ron has over fourteen years of technology experience, and a proven track record in providing exceptional customer service. Ron began his career in R&D as a software engineer, and later as a team manager. Ron joined HP software in 2007 as an engineer in the Customer-Oriented R&D team. Prior to joining HP, Ron held a leadership development role at Israel’s largest bank. Ron holds a B.S. in Computer Science from The Interdisciplinary Center, Herzliya Israel.
  • Stefan Bergstein is chief architect for HP’s Operations Management & Systems Monitoring products, which are part HP’s business service management solution. His special research interests include virtualization, cloud and software as a service.
  • With 11 plus years of very broad experience as a deployment expert for all the NMC products, my deliverables includes helping the Sales and Pre-Sales team in sizing and architecting the solution and hardware, assisting the implementers in product deployment and helping the customers directly when the products are deployed in production setup. As part of Customer Assist Team, I participate in a lot of customer facing activities from R&D side and provides best practices of using HP SW NMC products for efficient network management and leverage my rich experience in Network Node Manager and related iSPIs products.
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