Business Service Management (BAC/BSM/APM/NNM)
More than everything monitoring, BSM provides the means to determine how IT impacts the bottom line. Its purpose and main benefit is to ensure that IT Operations are able to reactively and proactively determine where they should be spending their time to best impact the business. This covers event management to solve immediate issues, resource allocation and through reporting performance based on the data of applications, infrastructure, networks and from third-party platforms. BSM includes powerful analytics that gives IT the means to prepare, predict and pinpoint by learning behavior and analyzing IT data forward and backwards in time using Big Data Analytics applied to IT Operations.

Flexible filtering of SiteScope Multi-View

multi view.jpgHaving a single view of the status of all of your systems is vital to making sure your operations are running smoothly. With HP SiteScope this monitoring is now easier than ever.

 

Keep reading to find out how you can easilyestablish a lightweight management solution which can manage the various levels of your IT.

 

Guest post by Sergey Persikov  HP APM Engineering and Michael Hollis, Technical Account Manager,

BSM/OMi and SiteScope Products

Lost? RUM comes to the rescue!

 Giligan's Island

Knowing your location and letting others know it might save you time. Ask Gilligan and the Skipper…

https://www.youtube.com/watch?v=cfR7qxtgCgY

 

In many applications, the performance and availability of the application vary according to the location of the user. So knowing the location of the user dramatically accelerates problem isolation process. HP Real User Management (RUM) comes to the rescue and assists you finding your end user’s locations.

 

Keep reading to find out all about end-user geo-locations in RUM.

3 key features for log management with HP OLI

OLI screenshot.pngYour logs are there to save you when you have an error. The problem is that often times there is so much data to sift through to find the information you need.

 

Keep reading to find out how HP Operations Log Intelligence can help you find the interactions that you need.

 

Guest Post by Shimrit Yacobi, Software Engineer and Naama Shwartzblat, Technical Marketing Manager

Stop the escalations! How Tier 1 operators CAN resolve complex incidents

Like most IT organizations, yours probably faces pressure to reduce costs while still improve service quality. To succeed, you must make the most of what you have. Here’s how you can empower Tier 1 to take on a greater role resolving complex incidents and free up Tier 2 and 3 for more proactive measures.

Making the most of Operations Analytics for IT and finding the golden nugget in your data

Are you sitting on a gold mine of information that is just waiting to be found?

 

It can sure feel this way when you are looking at data to improve your IT operations. Continue reading to find out how HP Operations Analytics can help you dig deeper and find that golden nugget of information you have been searching for.

How can you ensure license compliance in an OM deployment?

When you are looking to ensure license compliance, you are trying to optimize your license management. One important piece of license information to keep track of is the type of license you have. This information may be more difficult to keep track of.

 

Keep reading to find out how you can easily differentiate your nodes licenses into different categories. It is easier than you think when you have the right tools. 

RUM in the Cloud – part 1

haller mad scientist.PNGI have a secret ambition and with a recent experiment I have accomplished it. I now consider myself a mad scientist.

 

The architecture of HP Real User Monitor (RUM) allows for the placement of the RUM Probe away from the RUM Engine (i.e. not necessarily in the same IP subnet).With the introduction of the RUM Client Monitor probe, which accepts measurements from browsers and instrumented native apps, this becomes very useful.

 

In this first blog I will cover the steps I performed to put RUM in the cloud using Amazon EC2. 

Want to migrate to PostgreSQL from Oracle on OM? Remember these things!

HP Operations Manager is new— it is getting access to a new database that is! In this case Operations Manager will now be able to access PostgreSQL.

 

Keep reading to find out how this works and how you can set it up for yourself.

Three faces of SiteScope monitors in the Wild West

1.jpg

In the last couple of months since the release of BSM 9.23 and SiteScope 11.23 I have had several discussions with customers about SiteScope custom topology. One of the new features of the new release is the Running Software CI Type in Custom Topology.

 

These discussions reminded me of one of the best movies ever made: The good, the bad and the ugly and how SiteScope monitors fit into same categorization when we look at the topology they report into RTSM.

 

Tal Blizowsky, Software Engineer, SiteScope R&D assisted me in writing this blog.

HP BSM goes mobile: 4 new BSM mini-apps deliver essential monitoring information

Service Health Mini app.pngGet just the monitoring data you need, wherever you may be. These exciting new mobile applications for smartphones and tablets put HP Anywhere data in your hands.

Meet the 8 new improvements available with SiteScope 11.24

Sitescope 1.PNGThere are so many improvements that we made to the new SiteScope 11.24 that I can’t wait to share them with you.

 

The team has been working hard on SiteScope—an agentless application monitoring software that is easy to install, configure, and use, and that provides heterogeneous and hybrid support, plus quick time to value.

Continue reading to find out how you can utilize these improvements

What's new with the HP Operations manager for UNIX version 9.20?

The new version of Operations Manager for UNIX is now available. There are four key new features that this version offers.

 

Keep reading to find out what they are and how they will help you.

New Video: Create an SLA with HP BSM's Service Level Management - in just minutes!

create_sla_thumb.pngHP’s Service Level Management (SLM) software enables you to proactively manage service levels from the business perspective. SLM monitors application service levels against business objectives to show the business that IT is meeting its obligations.

 

In this new video, you’ll see how you can set up SLM to monitor your application - in just minutes!

OMi event console in a 3rd party ecosystem

Omi event console.PNGHave you discovered the power of HP Operations Manager i (OMi)? It is the revolutionary software that automatically monitors and correlates events and metrics system-wide. This helps operators identify the root causes of problems and, as a result, generates operating expense savings.

 

Find out what the experience was like for a gaming company using HP OMi.

 

Guest Post by Michael J. Procopio

HP Global IT evolution wows customers galore at HP Discover

Innovating for the New Style of IT.PNGOvercoming any obstacle is a challenge. The challenge is intensified when you are managing the IT services of a company with more than 300,000 people.

 

Keep reading to find out the lessons the HP Global IT team is learning from the experience and how you benefit.

Your mobile app doctor is in! A first look at the AppPulse mobile hands-on lab at HP Discover

apppulse group.jpgDo you know how to diagnose the health of your mobile applications using your iPhone or Android smartphone?

Twelve hard-working students got to play doctor during the first hands-on lab for AppPulse mobile at HP Discover in Las Vegas. Here’s what they learned and how you can get your chance to monitor, report and diagnose the availability and performance problems that your mobile application.

 

If you are at HP Discover, keep reading to find out how you can join us today and Thursday.

Monitor end user experiences outside the firewall – Get a free trial of HP BPM Anywhere

HP BPM SaaS footprint.PNGInside your firewall, it’s simple to monitor the performance of key applications using HP Business Process Monitor, but outside your firewall? That can get complicated. Now you can try HP BPM Anywhere for free to discover how to expand your monitoring to the global internet.

How I get more out of monitoring: Why dynamic and predictive models identify faults quickly

Eli Eyal.jpgIT environments experience a very high rate of change today, much more than they ever have before. Rapid change requires rapid adaptation, and that is true of monitoring systems as well.

 

Find out why dynamic usage monitoring has become an essential part of the tools used to maintain and adapt the IT environment.

 

Guest post by Eli Eyal, Operational Support Services Manager at Playtech, the world’s largest supplier of online gaming and sports betting software and an HP Software customer.  

5 Facts you should know about HP Service Health Reporter 9.31

shr_931.jpgHP Service Health Reporter (SHR) is a cross-domain reporting solution in BSM that enables IT service reporting of dynamic IT environments. In its latest release 9.31, SHR rolls out a set of offerings which ranges from provisioning Location and Customer details for Managed Service Provider use cases, to simplifications in the area of Content Development.

 

Here is an account of what’s new in HP Service Health Reporter 9.31.

Easily manage your storage complexity and reduce storage operations management costs

big data cycle.PNGThe amount of data is growing exponentially every year. For most IT shops, storage is growing at 20-40 percent year over year (YoY).   Depending on your business, it could be as much as 60 percent growth for the year.

 

Keep reading to find out what you can do to address these storage requirements and maximize your storage potential

 

Guest post by Eleu (Nick) Lee,  HP Software

BSM Product Marketing

Operations Log Intelligence – How to get to the bottom of root cause analysis

OLI 3.pngThis article gives a use case scenario of the OLI solution for collecting and storing all log data to support fast and efficient real-time incident management from an SME point of view.

HP Operations Log Intelligence (OLI) is designed to offer log management capabilities to IT Operations teams. It collects and analyzes log data from any log generating source.

 

Keep reading to find out more

 

Guest post by By Shimrit Yacobi, Engineer, HP IT Operations

Keep pace with your mobile applications users

Mobile device.pngDo you remember how life was a decade ago—before our mobile devices were the way we did everything? Do you remember how you would find out what time a movie started at the local theater? What about banking? Remember when you actually had to drive to the bank or to an ATM?

 

Smart phones have truly changed the world. A decade ago, no one knew what “there’s an app for that” meant.

 

Continue reading to find out how you can improve your mobile user experience and satisfaction.

 

Guest Post by Dana Gilboa, Chief Functional Architect

The BSM revolution—it’s coming your way in Las Vegas

join_revolution.jpgThe Business Service Management (BSM) revolution has begun and HP Discover is your opportunity to hear about it first-hand. During the event, you can hear how others are utilizing HP BSM products to change the way they do business.

 

Keep reading to find out what everyone is talking about and how you can join the revolution.

 

Guest Post by Michael J Procopio, HP IT Operations marketing

Analytics Mayhem: Find out what Analytics is and the 3 classifications for it

Analytics word cloud.pngAnalytics is one of the hottest terms in IT. Unfortunately, the meaning of the term has gotten lost in the hype. As a result, product users do not fully understand the value they are getting from their analytics solution.

 

Keep reading to get the definition of the term analytics and the three general classifications of it. You will also learn how to better manage your analytics.

New HP Operations Analytics 2.1 videos just released! Watch them here!

Predictive Analytics video.PNGHP Operations Analytics includes many new features and improvements to old ones. This blog provides quick links to videos that can help you get to know OpsA better… 

 

Continue reading to see the lastest innovations within HP Operations Analytics 2.1

Now available! Public cloud monitoring: The end-to-end hybrid view with HP OMi and HP Helion

hybrid.pngHP Cloud Monitoring from an enterprise IT perspective is an easy, scalable way to gain visibility into your workload’s performance and operational health. You can optimize workload performance, uncover hidden bottlenecks, tune and gain better insight into your HP Cloud resources in context of your hybrid cloud business application.

 

Read on to learn how to do this with HP OMi …

The history of HP Software and being “Open”

ajay-singh.jpgIt appears that the concept of “open” is one of the hottest in IT. I was recently speaking with a customer and he wanted to know the stance of HP Software on being open.

 

Keep reading to learn about our legacy of being open, our current commitment and meet our newest software which integrate open into their DNA.

 

Guest post by Ajay Singh, Senior Vice President, IT Operations Management, HPSoftware

New in BSM 9.24: Support for RHEL 6.4/6.5, Windows Server 2012, mobile crash analysis and more!

Business Service Management (BSM) 9.24 was recently released with an upgrade to its support matrix and some exciting additional enhancements. Here is a rundown of everything you need to know, including installation instructions and a complete set of links to technical documentation.

New Video: How to anticipate potential problems in your applications before they impact the business

What would you do if you discovered a problem within your business? The first question to ask is what the impact of the problem has been. The second is how to fix it.

 

Continue reading to find out how you can protect your business from the impact of IT issues by predicting potential problems.

Search
About the Author(s)
  • Anil is an enterprise software professional with 15+ years of experience. He has both breadth and depth of understanding in IT Infrastructure management including Network, System, Storage, Virtualization and Cloud. As a product manager, Anil had successfully introduced many new products into the world wide market.He innovates on regular basis and he holds many patents.
  • Doug is a subject matter expert for network and system performance management. With an engineering career spanning 25 years at HP, Doug has worked in R&D, support, and technical marketing positions, and is an ambassador for quality and the customer interest.
  • Drew is a subject matter expert for the BSM product structure, the BSM simplification program and the BSM Customer Appreciation Program. With a career spanning 10 years at HP, Drew has worked in Consulting and Product Management on various HP Software management products.
  • Dan is a subject matter expert for BSM now working in a Technical Product Marketing role. Dan began his career in R&D as a devloper, and team manger. He most recently came from the team that created and delivered engaging technical training to HP pre-sales and Partners on BSM products/solutions. Dan is the co-inventor of 6 patents.
  • This account is for guest bloggers. The blog post will identify the blogger.
  • Manoj Mohanan is a Software Engineer working in the HP OMi Management Packs team. Apart being a developer he also dons the role of an enabler, working with HP Software pre-sales and support teams providing technical assistance with OMi Management Packs. He has experience of more than 8 years in this product line.
  • Nimish Shelat is currently focused on Datacenter Automation and IT Process Automation solutions. Shelat strives to help customers, traditional IT and Cloud based IT, transform to Service Centric model. The scope of these solutions spans across server, database and middleware infrastructure. The solutions are optimized for tasks like provisioning, patching, compliance, remediation and processes like Self-healing Incidence Remediation and Rapid Service Fulfilment, Change Management and Disaster Recovery. Shelat has 21 years of experience in IT, 18 of these have been at HP spanning across networking, printing , storage and enterprise software businesses. Prior to his current role as a World-Wide Product Marketing Manager, Shelat has held positions as Software Sales Specialist, Product Manager, Business Strategist, Project Manager and Programmer Analyst. Shelat has a B.S in Computer Science. He has earned his MBA from University of California, Davis with a focus on Marketing and Finance.
  • Architect and User Experience expert with more than 10 years of experience in designing complex applications for all platforms. Currently in Operations Analytics - Big data and Analytics for IT organisations. Follow me on twitter @nuritps
  • Pranesh Ramachandran is a Software Engineer working in HP Software’s System Management & Virtualization Monitoring products’ team. He has experience of more than 7 years in this product line.
  • Ramkumar Devanathan (twitter: @rdevanathan) works in the IOM-Customer Assist Team (CAT) providing technical assistance to HP Software pre-sales and support teams with Operations Management products including vPV, SHO, VISPI. He has experience of more than 12 years in this product line, working in various roles ranging from developer to product architect.
  • Ron is a subject matter expert for BSM\APM, Currently in the Demo Solutions Group. Ron have over thirteen years of technology experience, and a proven track record in providing exceptional customer service. He began his career in R&D as a software engineer, and team manager.
  • Stefan Bergstein is chief architect for HP’s Operations Management & Systems Monitoring products, which are part HP’s business service management solution. His special research interests include virtualization, cloud and software as a service.
Follow Us


HP Blog

HP Software Solutions Blog

Labels
The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation