Business Service Management (BAC/BSM/APM/NNM)
More than everything monitoring, BSM provides the means to determine how IT impacts the bottom line. Its purpose and main benefit is to ensure that IT Operations are able to reactively and proactively determine where they should be spending their time to best impact the business. This covers event management to solve immediate issues, resource allocation and through reporting performance based on the data of applications, infrastructure, networks and from third-party platforms. BSM includes powerful analytics that gives IT the means to prepare, predict and pinpoint by learning behavior and analyzing IT data forward and backwards in time using Big Data Analytics applied to IT Operations.

New in BSM 9.24: Support for RHEL 6.4/6.5, Windows Server 2012, mobile crash analysis and more!

Business Service Management (BSM) 9.24 was recently released with an upgrade to its support matrix and some exciting additional enhancements. Here is a rundown of everything you need to know, including installation instructions and a complete set of links to technical documentation.

New Video: How to anticipate potential problems in your applications before they impact the business

What would you do if you discovered a problem within your business? The first question to ask is what the impact of the problem has been. The second is how to fix it.


Continue reading to find out how you can protect your business from the impact of IT issues by predicting potential problems.

New Video: Using filters and tags in SiteScope to manage and track monitors

Are you bogged down in the hassle of monitoring your large IT environment? As we all know, this can be a difficult and time-consuming process.


HP SiteScope eases this process by providing various solutions for filtering monitors. Keep reading to find out how they can help you.

vSME Challenge #1 – Being the Guardian of Virtualized environment(s)

overlooker super hero.PNGDo you know why the vSME is called the Guardian of virtualized environments?


The vSME plays several roles within the enterprise including that of a guardian for virtualized environments. Do you know how all of these responsibilities come together? Read on to find further details.

Analytics to the rescue: How you can cut MTTR by half and save weeks of work

Find out how we designed a unique Proof of Concept “what if” simulation for analytics data that demonstrated the crucial role they can play in identifying anomalies in real-time and rooting out the original cause of the problems.

Why is monitoring hybrid mobile applications so difficult?

Mobile application developers and users often appear at odds. Organizations have to walk a fine line to make both sides happy. It is important to optimize your developers’ skills and still delivering the most attractive and smooth application possible. On top of that, you still need to monitor your mobile applications.

Keep reading to find out how you can make a compromise and make both sides of the line happy.

“Another Fine Mess you got me into” – Oli’s namesake to the rescue of IT Operations

When I think of “Oli”, I think of the old Laurel and Hardy films. The famous pair perfected slapstick comedy as Stan and Oli. I grew up watching this films and laughing for hours.


Now Oli stands for something else in my world—Operations Log Intelligence. Keep reading to find out how this new OLi can help you capture the value in your data logs.

Proactive management of VMware vSphere environment using vPV reports

vpv-cluster-cpu.JPGThe beauty of virtualization is that you can easily provision more than the available infrastructure resource capacity. But without proper reporting, you may miss out on some opportunities due to a lack of insight.


Keep reading to find out how you can improve your management of your VMware vSphere environment with HP vPV reports.

The other side of MWC

Mobile World Congress was the mobile event of the year, and I was lucky enough to attend. I was excited to see all of impressive technologies displayed at the conference: new smartphones, tablets, smart watches and smart bracelets. These innovations received international media coverage and had attendees talking.


While wearable were the hot topic of this year’s event, they weren’t the only topic. Keep reading to find out what people were saying about HP’s contribution to the event.

I know what server did last second


Second counts.png




In the era of DevOps and cloud computing, the ability to avoid downtime and monitor your application infrastructure performance in real time can be a real competitive edge.

Find out how you can

What's new with HP Operations Smart Plugins?

plugin.jpgHave you explored our list of Out of the Box Smart Plug-ins for your Application Infrastructure Monitoring needs?

They have been  frequently enhanced over the past few years and allow you to easily monitor your diverse application environments. They are refreshed regularly so you can get the most out of your HP Systems Management investments.


Keep reading to find out what's new and what's changed with the HP Operations Smart Plugins in the recent past.


3 steps to new metric collection with OMi MP for Oracle Database



Your enterprise is unique—your monitoring needs are different from others. You require a specialized solution to cover your use cases.


Keep reading to learn how extensibility within OMi Management Pack for Oracle Database can help you extend your capabilities in 3 easy steps. 

Do I get points for that? Observations of an IT geek

Competition is a great motivator, especially within IT departments. The concept of “Gamification” encourages a culture of excitement and camaraderie. By allowing employees to earn badges and compete against co-workers, administrative tasks are now enjoyable and are completed quickly.


Keep reading to find out how one customer is advancing their organization with HP Operations Bridge and the joys of Gamification.

How to look “under the hood” of your private cloud


Standard monitoring tools are great to provide the big picture of your datacenter health , but they lack the granularity you need for root cause analysis.



Here is how HP solves this problem, so you can get deep insights into your cloud systems performance in real time.

My thermostat sent me a friend request!!! (or The Internet of Wild things)

hadoop-xl.pngThis is humor coming from devices and data analytics gone wild.


Amidst all the talk about the Internet of things, and fears about irreverent devices and the exposure of personal data, here's a few scenarios showing how powerful data analytics can be, and how it can affect our regular lives when things go wrong.


WARNING: Some of these thoughts might be scary - they are not for the faint-of-heart.


DISCLAIMER: All characters appearing in this blog are fictitious. Any resemblance to real persons, living or dead, or to software or brands is purely coincidental. This is done with humorous intentions and is not meant to malign any human or organization, although some super computers tend to think otherwise.

A new SQL to the IT Operations Management cockpit story

OMi management pack for Microsoft SQL Server Key features.gifI have a quick question for you. How much of your business services are 100 percent covered by IT Operations?  What do you do to try and accomplish this coverage?


With the HP Operations Manager i suite of tools, you know your monitoring is comprehensive enough for your environment.


Keep reading to find out how monitoring automation is now available for your Microsoft SQL-Server.

Discover the means to optimize and right-size the VMware vSphere environment using vPV

Vpv Teaser.pngThe essence of virtualization is to utilize IT infrastructure more efficiently. But the challenge faced by virtualization administrators is finding means to optimize the virtualized environment.


Keep reading to find out how HP vPV helps to optimize and right-size the VMware vSphere environment.


Location! Location! Location! Configure your locations in Business Service Management

teaser.jpgThere is a saying in the real estate business: “Location! Location! Location!” It means that location is the top consideration when buying your house or any other property.


In Business Service Management (BSM) location is also important, but in a different way. When monitoring your Business Applications from the end-users perspective, knowing the location can improve the isolation process.


Keep reading to find out how to configure locations in BSM.

Set threshold values correctly for good monitoring since not every day is Sunday - best practice #2

As most of us who have experience with IT operations monitoring know, it can be difficult to arrive at the right monitoring thresholds to send alerts on.


 Remember this scene from Oceans 11?


Danny (George Clooney): Ten oughta do it, don’t you think?

Rusty (Brad Pitt): [Stares in silence, not looking at Danny]
Danny: You think we need one more?
Rusty: [Silence]
Danny: You think we need one more.
Rusty: [Silence]
Danny: All right, we’ll get one more.
Rusty: [Blinks]


 What's the right warning threshold watermark and what's the critical utilization level? Do you use 'golden' thresholds from an old xl sheet, or do you attempt to this using analytics? On the other hand, have you moved away from static thresholds and looking for anomalistic behavior?


We analyze some of the typical approaches followed to arrive at the right threshold and some tips for better threshold setting, enforcing local overrides and finally, how do you really monitor with "NO" thresholds.

Predict trouble before it affects revenue with HP SiteScope

If a system malfunctions, the results can be catastrophic on your business flows and transactions.  The best way to prevent damage to the bottom line from this situation is to predict it before it occurs.


HP SiteScope Predictive Analytics can help protect you in three easy steps. Continue reading to find out how to utilize it within your organization

Know your vSME – What they do, their challenges and tool set

vSME.PNGWho do you run to when there is a problem with an application? Do you head straight to the Subject Matter Expert who can see beyond the symptoms and looks to the root cause of the problem?


This is the classic scenario for IT departments. But what happens in virtualized environments ? Keep reading to find out why you need a virtualization Subject Matter Expert. 

New Video: BSM Documentation Overview

Are you looking to increase your knowledge about HP BSM? HP provides a robust help set including numerous guides and integrated online help. This video will save you time by showing you how to navigate the various help resources.

How to get IT service analytics in just 2 minutes

With our new version of Service Health Analyzer 9.23, it is now easier than ever to boost your IT management with the best of the industry analytics capabilities. This blog will show how you can get advance analytics capabilities with no extra hardware and almost no configuration set up. You will also get some tips on how to boost your SHA capabilities to drive more value in less time.

Leveraging the positive network effect - “Build Your Own” integration for the HP Operations Bridge

BYOIWhat’s the similarity between a social network like Facebook and the HP Operations Bridge?


How can you enhance your HP Operations Bridge Experience by “Building Your Own” Integrations to third party monitoring tools and third party applications?


Keep reading to find out.

New Video: Create a MyBSM Page and Watch List in under 3 minutes!

My bsm and watch list.pngAre you looking to easily monitor your business-critical applications? With MyBSM you can quickly create a page that will do the hard work for you.


Watch a video that will show you how to build a page with three BSM components: Watch List, Top View and Event Browser. The video also shows you how simple it is to set up a Watch List to monitor vital CIs in one place.

Bring your own code: How to simplify customizing event correlation software

code2.pngExtensibility and customization are key capabilities that every enterprise software should offer. As is so often the case, there is no one size fits all enterprise software solution, because your business process will always differ from any “standard”—that’s what gives you a competitive edge.

Leading event correlation and monitoring software will not force users to write code for simple customization. No coding is required to adjust most event correlation features to your needs. But what if you need even more customization? Is any complex coding required? Does the overall system become complex, or even worse, does it become fragile because of custom code that you inject?

Case Study: Using HP Diagnostics to analyze complex Spring/REST call interactions

While working on a large Spring/REST project involving numerous WARs deployed across several JVMs and developed by different teams, I encountered frustrating HTTP 500 timeout errors. Here’s how I used HP Diagnostics tool to easily investigate the issues.


Guest post by Ramy Asselin, HP R&D Java Software Engineer

About the Author(s)
  • Anil is an enterprise software professional with 15+ years of experience. He has both breadth and depth of understanding in IT Infrastructure management including Network, System, Storage, Virtualization and Cloud. As a product manager, Anil had successfully introduced many new products into the world wide market.He innovates on regular basis and he holds many patents.
  • Doug is a subject matter expert for network and system performance management. With an engineering career spanning 25 years at HP, Doug has worked in R&D, support, and technical marketing positions, and is an ambassador for quality and the customer interest.
  • Drew is a subject matter expert for the BSM product structure, the BSM simplification program and the BSM Customer Appreciation Program. With a career spanning 10 years at HP, Drew has worked in Consulting and Product Management on various HP Software management products.
  • Dan is a subject matter expert for BSM now working in a Technical Product Marketing role. Dan began his career in R&D as a devloper, and team manger. He most recently came from the team that created and delivered engaging technical training to HP pre-sales and Partners on BSM products/solutions. Dan is the co-inventor of 6 patents.
  • This account is for guest bloggers. The blog post will identify the blogger.
  • Manoj Mohanan is a Software Engineer working in the HP OMi Management Packs team. Apart being a developer he also dons the role of an enabler, working with HP Software pre-sales and support teams providing technical assistance with OMi Management Packs. He has experience of more than 8 years in this product line.
  • Architect and User Experience expert with more than 10 years of experience in designing complex applications for all platforms. Currently in Operations Analytics - Big data and Analytics for IT organisations. Follow me on twitter @nuritps
  • Pranesh Ramachandran is a Software Engineer working in HP Software’s System Management & Virtualization Monitoring products’ team. He has experience of more than 7 years in this product line.
  • Ramkumar Devanathan (twitter: @rdevanathan) works in the IOM-Customer Assist Team (CAT) providing technical assistance to HP Software pre-sales and support teams with Operations Management products including vPV, SHO, VISPI. He has experience of more than 12 years in this product line, working in various roles ranging from developer to product architect.
  • Ron is a subject matter expert for BSM\APM, Currently in the Demo Solutions Group. Ron have over thirteen years of technology experience, and a proven track record in providing exceptional customer service. He began his career in R&D as a software engineer, and team manager.
  • Stefan Bergstein is chief architect for HP’s Operations Management & Systems Monitoring products, which are part HP’s business service management solution. His special research interests include virtualization, cloud and software as a service.
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