Business Service Management (BAC/BSM/APM/NNM)
More than everything monitoring, BSM provides the means to determine how IT impacts the bottom line. Its purpose and main benefit is to ensure that IT Operations are able to reactively and proactively determine where they should be spending their time to best impact the business. This covers event management to solve immediate issues, resource allocation and through reporting performance based on the data of applications, infrastructure, networks and from third-party platforms. BSM includes powerful analytics that gives IT the means to prepare, predict and pinpoint by learning behavior and analyzing IT data forward and backwards in time using Big Data Analytics applied to IT Operations.

What's new in HP network management solution - replay and slides

The replay and slides for the Webinar: What's new in HP Network Management solution 10.00 are now available. Read on to get the link.

The keys to how inventory works in HP Network Node Manager i software

You can’t manage your network if you don’ know all that it contains. Without a full discovery, you may miss some key features.


Keep reading to find out how you can uncover everything in your inventory so that you begin the automation process.

VMware tools and why it is important for monitoring and what-not

Today’s blog topic stems from something that I have been telling many of my customers. Because it is such a common question I thought I should I’d write a blog article about it. And who better to help my drive home my point than Sheldon Cooper from “The Big Bang Theory”.


If you are monitoring a VMware setup with more than 1 HP BSM software, HP recommends you install VMware tools on all your VMs. Here's why you need to install VMware tools for the what-not. Keep reading to find out why I think you need to take this approach.

Video: The challenges and benefits of DevOps

Recently HP’s Ashish Kuthiala, Sr. Director of Marketing for DevOps was interviewed by Mike Hendrickson of O’Reilly Media at the Velocity conference in New York.


In the interview they discuss the challenges and benefits of DevOps for both large and small organizations.


Watch the video, if it doesn't play below go here (9 min)


HP Operations Analytics - Predictive Analytics – Because looks can be deceiving

There is the idiom, “More than meets the eye” and this especially true with operations reporting.


Keep reading to find out how your initial look at a dashboard can be deceiving and how you can get a deeper look at your dashboards.

Localized versions of network management software 10.00 now available

The network management software team has a big announcement!


We understand the importance of having localized versions of our software, so we expanded our offerings. Keep reading to find out what versions are available.

Monitor your SAP HANA Database in 5 minutes or less with HP OMi

Now you can monitor you SAP HANA Databasestopwatch.png in five minutes or less with HP Operations Manager i (OMi).


Does this sound impossible? Don’t believe me? Read on to find out how we made this a reality.

New Video: Meet the Four Components of Operations Analytics Installation and Architecture

HP Operations Analytics is a big data analytics solutions that helps IT more easily analyze and understand large amounts of IT operational data collected from different sources.


Continue reading to find out how the four components of this software work together to help you.

Want to save up to 50 percent of your HP Operations Manager costs?

Everyone loves to save money, which is one reason why the “extreme couponing” shows are so popular.


What if I told you there was an easy way to save up to 50 percent on your HP Operations Management expenses—no coupon needed?

Keep reading to find out how you can save on these expenses.

Check off these 6 areas if you are preparing for cloud-ready networking

cloud.jpgAre your networking operations ready to move to the cloud? How do you know if your organization is prepared for cloud-ready networking?


Keep reading to find out what six areas you should examine before you consider cloud-based networking tools.

What type of configuration items are you tracking?

BSM.PNGDo you ever wonder what type of configuration items you are tracking? Do you know how to properly define them?


These questions were recently asked at the Vivit webinar, HP BSM - Panel Discussion: Customers Talk about Their Journey and Success. Keep reading to find out how Eli Eyal of Playtech answered them. 

Improve performance with Microsoft Exchange 2013 monitoring with SiteScope 11.24

sitescope 11.24 1.PNGWith the new version of SiteScope 11.24, it is now possible to monitor the statistics of Microsoft Exchange Server 2010 and 2013.


Keep reading to find out how this new version of application monitoring software improves your performance over the existing Microsoft Exchange Monitor.


Guest post by Katerina Galustyan, Software Engineer. SiteScope CPE & Content Team R&D.

What is the business value of uCMDB?

Vivit-logoJPG.JPGI recently participated in a webinar with Vivit Worldwide and one of the questions we received was “How do you describe uCMDB and the business value it provides?


Keep reading to join us  on the journey as we discover the value of this product.

Cruise Mode for your Active Directory Monitoring

cruise_control1.pngWould you like to have a cruise mode for monitoring your IT infrastructure—one that operates much like the one in your car?



The answer is YES! Read on to see how it is possible!  

Real User Monitoring (RUM) in the Cloud – part 2 “deploying within HP Helion”

dr Haller.pngBack in June, I revealed my secret ambition to become a “mad scientist”. The subject of my most recent experiment was to deploy a RUM Client Monitor Probe “in the cloud”.


In “part 1” of the series, I showed how I configured “RUM in the Cloud” for Amazon EC2.


In this blog, I show the additional details from my “RUM in the Cloud” experiment for HP Helion including some sample results.

Vivit webinar, HP BSM - panel discussion – what is HAVEn?

I recently participated in a webinar with Vivit Worldwide and one of the questions we received was “What is HAVEn?”


Keep reading to find out more about this big data platform and what it can do for you. 

3 reasons to deploy the Global Network Management feature of NNMi

NNMi.PNGAre you looking for a single view of your network even if it is spread across the world? What if your departments require autonomy, but you are looking for an easy way to connect them while maintaining their independence?


The Global Network Management feature of HP Network Node Manager i can help you with these situations. Keep reading to find out how it can enable you to get this singular view in three common scenarios.


Guest post by Michael Procopio

Switching to Monitoring Automation: How to deploy monitoring configuration

In this article we will deploy OM agent infrastructure configuration with OMi using the Monitoring Automation (MA) component.



In the first blog article Switching to Monitoring Automation: Get Ready we have installed, configured and setup Monitoring Automation. So if you have read this article you are now ready to do the next step.


Get a complete view of your datacenter with CMDB

The_Big_Picture_2.JPGAre you seeing the big picture when it comes to using a CMDB? Are you wanting to know how to use CMDB to maximize the return from other software investments?


In this guest post, Eli Eyal, OSS Team Leader at Playtech, explains how CMDB and auto-discovery play central roles in monitoring his company’s large IT environment, and how it supports dependency mapping and change management.

Using HP BSM to address common pain points

What happens if your customers notice a problem before your IT department is aware of it? This often results in a fire-drill situation for both your staff and your customers.


If you shift your view, and gain a top-down perspective, you can gain valuable insights and the ability to truly understand faults and prevent them.


This was just one of the topics that I recently discussed with Eli Eyal of Playtech and Mark Laird of Steria during a recent webinar. Keep reading to find out their thoughts.

New Video: Understanding the Benefits of SLA Reports with Business Service Management

HP Business Service Management (BSM’s) SLA reports enable you to proactively manage service levels from the business perspective. These reports provide you with the ability to measure and monitor application service levels against business objectives.


In this new video, you’ll learn how the information provided by SLA reports helps you ensure that IT is meeting its obligations!

Get on the Bus to Applandia and see what powers your mobile application

Stephen bus to applandia.PNGYou see it every day. People are using mobile technology and applications to increase their productivity. But what is truly behind the application performance they demand?


Keep reading to learn about three common mobile device scenarios and what you can to do make sure your application can handle them all.


Guest post by Michael Procopio

OM-OMi: Dealing with Event Duplicates, effectively…

Should you be concerned about event duplicates in your Operations Manager (OM) or Operations Manager i (OMi) setup? What harm they could do, you may ask. Well, if you have a large environment with thousands of events coming into OM and OMi on a daily basis,  large duplicate counts can have some performance implications (believe me some customers have events with duplicate count running in 3 to 5 digits). But nothing to worry, our products provide enough configuration options to deal with it in an effective manner. Read on, if this is your concern area…

Tips on improving a projected dashboard

Getting a comprehensive view of your environment is crucial to making sure everything is running smoothly. The dashboards provided within HP Business Service Management give users the ability to easily get a comprehensive view of their environment to get a comprehensive view.


This was just one of the topics that I recently discussed with Eli Eyal of Playtech and Mark Laird of Steria during a recent webinar. Keep reading to find out their thoughts.

RUM 9.24 for Mobile Monitoring: Understand your app’s performance, availability, and crashes

rum_mobile_924.pngAre you using HP Real User Monitor (RUM) for Mobile Monitoring? If not, you’re missing out on a great way to quickly identify and solve problems with your mobile apps!


RUM 9.24 provides you with even more ways to spot and solve problems - before their impact is widely felt by your users!


Are you interested in finding out how you can pre-emptively prevent problems? Keep reading to learn more about RUM for Mobile Monitoring!

Monitoring HP AppPulse mobile Big Data with HP SiteScope

sitescope dashboard 1.pngAre you curious about why the HP AppPulse mobile team decided to develop HP SiteScope application-focused monitors for its Vertica Big Data layer? Do you want to know how these monitors will help you?


Keep reading to find out how these monitors interact with other monitoring tools and techniques to detect and solve production issues related to Vertica cluster.  


Guest post by Sharon Dashet

AppPulse mobile DB Expert

Are your mobile users having fun? How can you be sure?

When you are at an amusement park, you get immediate response from visitors about how much fun they are having. You walk in and immediately hear the laughter and the thrilling screams. The energy surrounding the park is alive with fun!


amusement park.jpgHow can you tell if your users are having fun with your mobile application? Without having a way to monitor this, you may only know when they publically review it—and if they are unhappy the review can be very damaging to your reputation.


Keep reading to find out how you can check the pulse of your end users happiness and find out how much fun they are having with your product.


Guest post by Mike Zuber, VP of Go-to Market Sales, HP Software

The importance of monitoring every business transaction with Application Performance Management

blog4.PNGWhat is the big deal if you lose the information around a single transaction?


It can be a very big deal depending on the type of transaction. Your organization can face fines for lost transactions, a loss in reputation and future business opportunities.


Keep reading to learn how to capture the vital information that is within every transaction.

How to use Virtualization Performance Viewer to solve resource sprawl

resource sparawl 1.pngResource sprawl reduces application performance and causes the waste of resources like CPUs, memory, disks etc. But it doesn’t have to be this way.

Keep reading to find out what you can do to reduce resource sprawl.  


Guest post by Divya  C Nambiar ( Software  Engineer VPV )

Manage all of your storage assets in one console

awareness.jpgDealing with the struggles surrounding storage is one of the most common problems within IT today. As Big Data gets bigger, it is difficult to find a place to store it all and to visualize it in one pane.


Keep reading to find out how you can easily manage your storage, servers and assets.


Guest Post by Shanti Yajnik, Software Product Engineer

HP India Software Operations

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About the Author(s)
  • Doug is a subject matter expert for network and system performance management. With an engineering career spanning 25 years at HP, Doug has worked in R&D, support, and technical marketing positions, and is an ambassador for quality and the customer interest.
  • Dan is a subject matter expert for BSM now working in a Technical Product Marketing role. Dan began his career in R&D as a devloper, and team manger. He most recently came from the team that created and delivered engaging technical training to HP pre-sales and Partners on BSM products/solutions. Dan is the co-inventor of 6 patents.
  • This account is for guest bloggers. The blog post will identify the blogger.
  • Over 11 years of experience in design and development of NMS/EMS products and presently with the Device content support covering broad based features of multitude device vendors in NNMi.
  • Manoj Mohanan is a Software Engineer working in the HP OMi Management Packs team. Apart being a developer he also dons the role of an enabler, working with HP Software pre-sales and support teams providing technical assistance with OMi Management Packs. He has experience of more than 8 years in this product line.
  • HP Software BSM Social Media
  • Nimish Shelat is currently focused on Datacenter Automation and IT Process Automation solutions. Shelat strives to help customers, traditional IT and Cloud based IT, transform to Service Centric model. The scope of these solutions spans across server, database and middleware infrastructure. The solutions are optimized for tasks like provisioning, patching, compliance, remediation and processes like Self-healing Incidence Remediation and Rapid Service Fulfilment, Change Management and Disaster Recovery. Shelat has 21 years of experience in IT, 18 of these have been at HP spanning across networking, printing , storage and enterprise software businesses. Prior to his current role as a World-Wide Product Marketing Manager, Shelat has held positions as Software Sales Specialist, Product Manager, Business Strategist, Project Manager and Programmer Analyst. Shelat has a B.S in Computer Science. He has earned his MBA from University of California, Davis with a focus on Marketing and Finance.
  • Architect and User Experience expert with more than 10 years of experience in designing complex applications for all platforms. Currently in Operations Analytics - Big data and Analytics for IT organisations. Follow me on twitter @nuritps
  • 36-year HP employee that writes technical information for HP Software Customers.
  • Pranesh Ramachandran is a Software Engineer working in HP Software’s System Management & Virtualization Monitoring products’ team. He has experience of more than 7 years in this product line.
  • Ramkumar Devanathan (twitter: @rdevanathan) works in the IOM-Customer Assist Team (CAT) providing technical assistance to HP Software pre-sales and support teams with Operations Management products including vPV, SHO, VISPI. He has experience of more than 12 years in this product line, working in various roles ranging from developer to product architect.
  • Ron Koren is a subject matter expert for BSM / APM, currently in the Demo Solutions Group acting as a Senior Architect. Ron has over fourteen years of technology experience, and a proven track record in providing exceptional customer service. Ron began his career in R&D as a software engineer, and later as a team manager. Ron joined HP software in 2007 as an engineer in the Customer-Oriented R&D team. Prior to joining HP, Ron held a leadership development role at Israel’s largest bank. Ron holds a B.S. in Computer Science from The Interdisciplinary Center, Herzliya Israel.
  • Stefan Bergstein is chief architect for HP’s Operations Management & Systems Monitoring products, which are part HP’s business service management solution. His special research interests include virtualization, cloud and software as a service.
  • With 11 plus years of very broad experience as a deployment expert for all the NMC products, my deliverables includes helping the Sales and Pre-Sales team in sizing and architecting the solution and hardware, assisting the implementers in product deployment and helping the customers directly when the products are deployed in production setup. As part of Customer Assist Team, I participate in a lot of customer facing activities from R&D side and provides best practices of using HP SW NMC products for efficient network management and leverage my rich experience in Network Node Manager and related iSPIs products.
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