Business Service Management (BAC/BSM/APM/NNM)
More than everything monitoring, BSM provides the means to determine how IT impacts the bottom line. Its purpose and main benefit is to ensure that IT Operations are able to reactively and proactively determine where they should be spending their time to best impact the business. This covers event management to solve immediate issues, resource allocation and through reporting performance based on the data of applications, infrastructure, networks and from third-party platforms. BSM includes powerful analytics that gives IT the means to prepare, predict and pinpoint by learning behavior and analyzing IT data forward and backwards in time using Big Data Analytics applied to IT Operations.

Simple, easy monitoring of web-based mobile applications!

Mobile device capabilities are constantly growing – leveraging more and more information as well as new and enhanced tools – all to make our daily lives easier.  Most likely, your company has a browser-based application (or two!) that you hope your customers are using – regardless if your business model is B2C or B2B.  Question: Are you monitoring that application?  How do you know your customers are lost, dazed, confused – perhaps frustrated – when trying to use your application?  Read this post – the first of a series – and learn how to quickly and easily start monitoring those web-based applications … and realize the full benefit of your application development efforts!

ZF Lenksysteme monitors its IT infrastructure and factory production systems with HP APM

ZF Lenksysteme provides steering systems for passenger cars and commercial vehicles. The company uses the HP application performance management solution for proactive, central monitoring of the entire IT infrastructure, including 300+ servers, 600 network devices, and their SAP system

Labels: APM| BAC| BPM| ZF Lenksysteme

Get press exposure on your BSM/APM deployment

 - Are you attending our HP Software Universe event in Washington this year?


- Are you a current HP Business Service Management (BSM) customer - customer who has one or more products from


HP Business Availability Center (any of these products Business Process Monitor/Real user monitor/Sitescope/Diagnostics/Service Level Management/Transaction Vision)



HP Operations Management Center (Operations Manager, Operations Manager i, any of our SPIs)


 HP Network Management Center (NNMi, Performance SPIs, etc)



- Are you happy with your BSM deployment and want to talk about it?



- Do you want to be seen as a leader and innovative company by having your BSM story quoted in press articles?



If you answered yes, to all of the above, then send an email to: aru@hp.com with your contact information (your name, company, email and phone number). I’ll call you and we can discuss how to give you and your BSM deployment some great exposure.



Thanks
Aruna Ravichandran
Group Product Marketing Manager
Application Performance Management ( part of BAC)
aru@hp.com


 

HP APM partner in crime with HP's Application Lifecycle Management

Did you know that HP's application performance management is part of HP's application lifecycle management (ALM)? HP has a lifecycle approach to application performance and availability management that focuses on integration, collaboration, and resource sharing—from pre-deployment application development to production application management and back again. For example, the ability to reuse scripts has been available, but collaboration among teams did not occur, because each team did not know what existed among the other teams. The HP approach bridges the gap among development, QA, and IT operations so that your teams can work together more effectively, understand and meet end-user performance requirements, and cut cost, complexity, and deployment time frames. Examples of HP this lifecycle approach with End User Management (EUM) are:  



  • Bi-directional script reuse: You can use reuse artifacts between production environment and QA. Real User sessions can be used generate more realistic test scripts, which can help strengthen testing suite so that you can catch most of the application performance in pre-production, rather than in production. LoadRunner and Quality Center scripts can be used in HP Business Process Monitor allowing you to leverage testing scripts to monitor a production environment, reducing the time required to roll out application into production.  

  • Load modeling analysis: You can create an accurate load test that reflects real-life conditions, using HP Real User Monitor session data.   • Impact analysis: You can measure the impact of changes on the system in production (“before and after” snapshots) or during load testing. You can compare production results with synthetic load results or reproduce production results in the QA lab.  

  • Cross-environment analysis: You can differentiate between code and configuration issues so problems can move to and from production and synthetic load environments  

  • Root-cause analysis: You can identify the underlying cause of performance degradation related to one or more tiers in the system, both in production using real load data or in pre-production using synthetic load data using HP's Diagnostics software.


    • HP Diagnostics software helps identify transaction paths, which makes it very easy for QA or production support to quickly identify and triage application performance problems. It is single tool which can be shared between both production and pre-production environment.



    • HP Diagnostics software helps you improve application availability and performance in pre-production and production environments helping to significantly compress testing and tuning cycles, increase productivity, and accelerate performance problem diagnosis and repair.



    • You can utilize HP Diagnostics software to drill down from the end user into application components and cross-platform service calls to pinpoint and resolve the toughest problems. This includes slow services, methods, SQL, out-of-memory errors, threading problems, and more.



    • It also extends HP LoadRunner and HP Performance Center software capabilities to address the unique challenges of testing and diagnosing even the most complicated, composite applications. It allows you to identify issues early that are often hidden in testing but show up in production, such as a slow memory leak.





 Thanks,


Aruna Ravichandran
Group Product Marketing Manager, APM
aru 'at' hp.com

How Deloitte drives service excellence with HP BAC

Many of you have asked for HP Business Availability Center (BAC) lessons learned and customer success stories. Here’s one from Deloitte Australia, a member of Deloitte Touche Tohmatsu, one of the world’s leading professional services firms.


Deloitte is using HP BAC to monitor the health of its business services and the entire underlying infrastructure including servers, operating systems, network, Internet services, and applications.


Aligned with ITIL processes, HP BAC has streamlined incident and problem management and reduced mean time to resolution from a few hours to a matter of minutes. In addition, Deloitte has decreased downtime of external systems (client business systems), enriching the customer experience. These results, among others, contributed to the service excellence that made Deloitte the 2008 Accountancy Firm of the Year.


Read how Deloitte achieved their exceptional outcomes.

Australias largest superannuation administrators achieve amazing ROI with HP's Application Performance Management Solution (BAC)

Last week,I saw this article from a online AUstrialian IT newspaper, and I was amazed to see so many tangible improvement and ROI metrics realized by a company called SuperPartners, who is one of the largest superannuation administratos in Australia, while using our Application Performance Management solution ( End user management (RUM/BPM), Diagnostics, Sitescope) .


SuperPartners services 6.1 million member accounts and 687,000 employee accounts and has more than $68 billion in funds under administration!


Some of the key lines from the article which really stuck me include: For three years running, Superpartners' systems have had an average uptime of 99.7 per cent. Three years ago the figure was 97 per cent. One of the main benefits has been reduced incidents. Between 2005 and 2008, Superpartners experienced a 65 per cent reduction in "severity one" incidents. In 2008 alone, it achieved a 73 per cent reduction in support queues.  They said that Superpartners was expected to begin achieving return on its investment within 15 months, and to have 58 per cent ROI after three years.


If you are interested in reading the whole article, please check out:


http://www.theaustralian.com.au/australian-it/it-business/hands-free-monitoring-cuts-superfund-glitches/story-e6frganx-1225828007689


 Thanks


Aruna Ravichandran
Sr. Manager, Business Availability Center Product Marketing
aru@hp.com

HP and Microsoft, how does this help me manage my IT environment?

by Michael Procopio



 HP and Microsoft recently made a joint announcement, saying they intend to invest $250 million over the next three years to significantly simplify technology environments for customers.


 It included many parts of the HP Enterprise Business products. But, what does this really mean to customers who use HP Software & Solutions products?


This was a huge announcement in terms of the number of different parts. The clearest write-up I have seen covering the whole announcement is on a TechNet blog.


Indeed, a portion of this announcement was to say ‘these two companies are writing a $250M check to fund additional R&D on joint solutions.’ I’m guessing that means some smart folks got together and realized that expanding the long-standing relationship between the two companies would have an extremely positive impact for customers.


I have seen a number of blog posts that don’t seem to ‘get’ the value in the announcement. However, Jim Frey, in aNetwork World blog post, seems to understand what we are trying to accomplish. He wrote:


“The result could just be the most complete story for Cloud that we have seen to date. It includes hypervisor technology that IBM does not. It addresses the application software that VCE does not. And, it includes the infrastructure technologies that Oracle does not.”


So here’s what I think the announcement means to HP Software & Solutions customers.


In a sentence


HP and Microsoft are working together to make infrastructure management and application management better—whether it is physical or virtual (including Hyper-V) with new integrations between software products.


Details


1/ HP Business Service Management (BSM) will collaborate with HP Insight Software (from HP’s Enterprise Server group) and Microsoft (System Center) to provide integrated and interoperable virtualization and management solutions to reduce complexity in the datacenter.


Note: HP Insight Software provides hardware level and remote management for HP hardware. It also provides control of your Windows, HP-UX, Linux, OpenVMS and NonStop environments.


It means: if you have a multi-OS/hypervisor environment, including Windows you get an integrated solution to monitor and manage your servers.


2/ HP will work with Microsoft to provide bi-directional integrations between HP Business Service Management and Microsoft System Center for enterprise systems and application monitoring. 


It means: if you have a multi-OS/hypervisor environment, including Windows you get a heterogeneous solution to monitor and manage servers, the software on them and end-user performance. HP Software has HP Operation Manager including HP SiteScope for server management and HP BPM and HP RUM modules of HP BAC for end user management.


3/ In addition, we will develop bi-directional integrations between HP Business Service Automation (BSA) and Microsoft System Center for OS, application provisioning and compliance management.


It means: if you have a multi-OS/hypervisor environment, including Windows you get a heterogeneous solution for configuration and compliance (checks that servers are configured per your policies) management.


4/ For the SMB market (defined as customers with 50 servers or less), there will be “Virtualization Smart bundles” with prepackaged elements of HP Operation Center.


It means: Virtualization solutions are easier to buy and deploy since it is in one bundled package. There is a separate document on “Virtualization Smart bundles.”


Related Items:



 


Get the latest updates on our Twitter feed @HPITOps http://twitter.com/HPITOps


Join the HP OpenView & Operations Management group on LinkedIn.



 



 

Announcing the new HP Saas Portal

We are excited to announce the launch of the exciting new HP SaaS Portal at http://saas.hp.com  !!!


The new streamlined interface gives you new visibility into a range of products and solutions offered by HP Software in the SaaS delivery model.



On the Saas Portal, you will find rich collateral which will help you understand the our rich Saas offerings. You will find




  • Product Pages: Each product page has the wealth of material about its delivery in SaaS environment, white papers, webinars and Solution Briefs.


  • HP SaaS eBookhttps://saas.hp.com/site/portal/ebooks/hpsaas/index.html

  • Trials: We’ve simplified our trial registration to provide you with an easier way to register for trials.

  • News and Events: We have created a space to share the latest news from HP Software and Services with HP SaaS community.



At a time when IT budgets and resources are stretched, it’s easy to perceive that the monitoring of business applications is not mission critical. However, performance and availability monitoring tools systemize KPIs through the use of scorecards and dashboards, which enable business owners to align IT performance to business outcomes. This alignment is indeed critical to an organization’s ability to sustain and grow their business.



There exists a false perception that this monitoring requires significant investment in money and resources with an often delayed-time-to-value.  With HP Software-as-a-Service you can achieve your application performance monitoring goals without the business risk of a perpetual capital investment. HP SaaS is responsible for the entire software lifecycle so implementation risks are greatly reduced which enables your IT resources to focus on their core competencies. Start gaining immediate value and adoption from HP SaaS!



To learn more about our performance and availability offering, please visit us at http://hp.com/go/bac



To read more about the benefits you stand to gain from the HP SaaS Application Performance Management (APM) offering, please visit us at: https://saas.hp.com/site/html/bac.mss   



We have much more planned for SaaS Portal. We’ll keep you posted as these developments are launched on the site. In the meantime, please feel free to provide us feedback through the site feedback link.



Thanks,


Aruna Ravichandran
Group Product Marketing Manager,
Business Availability Center (Application Performance Management)


aru@hp.com

An age old question: How do I manage thresholds? Part 1

Before my interest in application performance management, I previously worked on HP's Smart Plug-Ins for Operations Manager.  Having worked on the application SPIs for over 7 years, I continue to have an interest in system performance management and have had the pleasure these past 2 years to work on SiteScope and our APM solutions.  One question that commonly comes up is how to effectively manage threshold levels in my performance management product.  Managing thresholds is a problem that affects managing both system and applications.  I’ve seen about 3 different approaches various customers have used:


 


 


1.      Application knowledge –Many monitor templates come with out of the box with recommended thresholds for the monitor.  I spoke with one customer who was adjusting the threshold limit on the JVM memory utilization metric for one of his 5 different Java applications.  Based on the way the application was developed, he knew that the utilization was always at 98% memory utilization and therefore customized the template thresholds to only alarm when it was at 99% or higher.  This is not always true; many IT groups manage various applications and will not always have that kind of in-depth application knowledge.  Not to mention, how the application is developed is not always how it performs in production.


2.      Small scale deployment and testing – I’m sure many of you have experienced an event storm after deploying a set of metrics with thresholds that were either set too low or too high.  Some customers try to prevent event storms by testing the metric thresholds in a prototype environment before deploying in the production environment.  I’ve also seen customers deploy a small set of metrics at planned times so as not to generate a possible event storm.   


3.      Baselining – Many products are assisting IT admins with setting the right threshold for their environment by implementing baseline technologies.  Baselines can help you decrease false alerts, customize allowable deviations and establish separate thresholds to address usage based on demand or time of day.  This can also be referred to as adaptive thresholds that adjust based on similar baselining technologies. 


 


The second part of this blog series will go into product specific details regarding baselines.





How do you manage thresholds? 

Labels: BAC| BPM| OM| SiteScope| SPIs

Sneak Preview: HP Software Universe - Hamburg

Software Universe is only a few weeks away. We hold this event twice each year, alternating between a United States and European location. The upcoming event is in Hamburg at the Congress Centre Hamburg (CCH) from Wednesday, December 16th – Friday, December 18th 2009.


(If you missed our last Software Universe in Las Vegas, you can download some of the presentations here.)



We are very excited about this year’s show. There are many interesting presentations which we have put together based on information we have received after talking to many of our customers. Some highlights* (based on their relevancy to managing applications/ services - both physical and virtual) include:




 Wednesday, 16.12.2009


16:00-16:45 hall B22:  How to design, build and sell HP Business Availability Center (BAC) to end customers Rolf Vassdokken, Ergo Group


16:00 - 16:45 room 15: Enrich Service Quality Management with end-user Quality of Experience - Sacha Raybaud, Hewlett-Packard


17:00 - 17:45 hall G2: Application Lifecycle Management FastTour: Redefining the Lifecycle -Brad Hipps, Hewlett-Packard


17:00-17:45 hall 6:  Bankwest: deploying HP Business Availability Center solutions to monitor business services to help maximise service uptime and drive out cost - Richard Rees, Chief Manager, Platform Integrity; Richard Walker, Hewlett-Packard


18:00-18:45 hall G1: Quickly identify and resolve 4 common application issues using HP's Application Management Solution - Amy Feldman, Hewlett-Packard


18:00 - 18:45  room 13: Rabobank - An IT Operation's transformation. Maturing from silo management to a Unified Operations solution, underpinning a best practice approach for better business outcomes - Toine Jenniskens, Rabobank


Thursday, 17.12.2009


09:00-09:45 hall D: Isolation and Business Transaction Management: How new technologies in BAC help you better manage applications - Michael Procopio, Hewlett-Packard; Chris Tracey, Hewlett-Packard




10:00 - 10:45 hall F: Reducing costs and accelerating your BSM solution through HP SaaS - HMRC's experiences with on-site deployment and SaaS. -Spencer Holland, HMRC / CapGemini


10:00 - 10:45 hall D: The all new Operations Center (& BAC) licensing model: escaping the hardware bonds - Jon Haworth, Hewlett-Packard; Peter Crosby, Hewlett-Packard


15:15 - 16:00 BTO Impact of Virtualization on IT Management -Dennis Corning, Hewlett-Packard


15:15 - 16:00 hall C21: The Impact of Virtualization on IT Management - Mike Shaw, Hewlett-Packard


16:30 - 17:15 hall 6: Impact of HP Business Service Management solution on service provider business and end-user value (panel) -Rolf Vassdokken, Stefan Danisovsky and Vincenzo Asaro Telecom Italia


 Friday, 18.12.2009


 09:00 - 11:00 room 17: BSM - Advanced Workshop - Gundula Swidersky, Hewlett-Packard


 * dates, times, and speakers subject to change


 


Hope to see you there.


Sanjay Anne, Amy Feldman & Aruna Ravichandran



 

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About the Author(s)
  • Doug is a subject matter expert for network and system performance management. With an engineering career spanning 25 years at HP, Doug has worked in R&D, support, and technical marketing positions, and is an ambassador for quality and the customer interest.
  • Dan is a subject matter expert for BSM now working in a Technical Product Marketing role. Dan began his career in R&D as a devloper, and team manger. He most recently came from the team that created and delivered engaging technical training to HP pre-sales and Partners on BSM products/solutions. Dan is the co-inventor of 6 patents.
  • This account is for guest bloggers. The blog post will identify the blogger.
  • Manoj Mohanan is a Software Engineer working in the HP OMi Management Packs team. Apart being a developer he also dons the role of an enabler, working with HP Software pre-sales and support teams providing technical assistance with OMi Management Packs. He has experience of more than 8 years in this product line.
  • HP Software BSM Social Media
  • Nimish Shelat is currently focused on Datacenter Automation and IT Process Automation solutions. Shelat strives to help customers, traditional IT and Cloud based IT, transform to Service Centric model. The scope of these solutions spans across server, database and middleware infrastructure. The solutions are optimized for tasks like provisioning, patching, compliance, remediation and processes like Self-healing Incidence Remediation and Rapid Service Fulfilment, Change Management and Disaster Recovery. Shelat has 21 years of experience in IT, 18 of these have been at HP spanning across networking, printing , storage and enterprise software businesses. Prior to his current role as a World-Wide Product Marketing Manager, Shelat has held positions as Software Sales Specialist, Product Manager, Business Strategist, Project Manager and Programmer Analyst. Shelat has a B.S in Computer Science. He has earned his MBA from University of California, Davis with a focus on Marketing and Finance.
  • Architect and User Experience expert with more than 10 years of experience in designing complex applications for all platforms. Currently in Operations Analytics - Big data and Analytics for IT organisations. Follow me on twitter @nuritps
  • 36-year HP employee that writes technical information for HP Software Customers.
  • Pranesh Ramachandran is a Software Engineer working in HP Software’s System Management & Virtualization Monitoring products’ team. He has experience of more than 7 years in this product line.
  • Ramkumar Devanathan (twitter: @rdevanathan) works in the IOM-Customer Assist Team (CAT) providing technical assistance to HP Software pre-sales and support teams with Operations Management products including vPV, SHO, VISPI. He has experience of more than 12 years in this product line, working in various roles ranging from developer to product architect.
  • Ron is a subject matter expert for BSM\APM, Currently in the Demo Solutions Group. Ron have over thirteen years of technology experience, and a proven track record in providing exceptional customer service. He began his career in R&D as a software engineer, and team manager.
  • Stefan Bergstein is chief architect for HP’s Operations Management & Systems Monitoring products, which are part HP’s business service management solution. His special research interests include virtualization, cloud and software as a service.
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