Business Service Management (BAC/BSM/APM/NNM)
More than everything monitoring, BSM provides the means to determine how IT impacts the bottom line. Its purpose and main benefit is to ensure that IT Operations are able to reactively and proactively determine where they should be spending their time to best impact the business. This covers event management to solve immediate issues, resource allocation and through reporting performance based on the data of applications, infrastructure, networks and from third-party platforms. BSM includes powerful analytics that gives IT the means to prepare, predict and pinpoint by learning behavior and analyzing IT data forward and backwards in time using Big Data Analytics applied to IT Operations.

ZF Lenksysteme monitors its IT infrastructure and factory production systems with HP APM

ZF Lenksysteme provides steering systems for passenger cars and commercial vehicles. The company uses the HP application performance management solution for proactive, central monitoring of the entire IT infrastructure, including 300+ servers, 600 network devices, and their SAP system

Labels: APM| BAC| BPM| ZF Lenksysteme

HP Diagnostics - drinking our own merlot

HP Diagnostics enables you to seamlessly monitor,triage, and diagnose critical problems in composite applications—in both pre-production and production environments. This software collects performance and availability data from Java, .NET, and SAP platforms,isolating performance and availability problems and reducing mean time to recovery (MTTR).

What you may not know is that every Diagnostics server is instrumented with our own agent out of the box and provides performance metrics that our R&D team typically use to troubleshoot problems during development and production. This information is not exposed to customers directly but can be accessed via http://<Diagnostics Commander>:2006/query and clicking on “Open Diagnostics” for “Mercury System”.

Michael Haeuptle is one of HP Diagnostics senior architects .  Not only does Michael develop HP Diagnostics but he also uses the product to solve application issues.  Here’s Michael’s story:

During routine performance testing we recently found a slow server request which took on average 17.5 seconds in the last hour.

There was even an instance where it took almost 20s. The glyphs (triangles and circles) represent call profiles for a particular instance in time. A triangle that points upwards represents a maximum call profile, a triangle pointing downwards a minimum call profile and the circle represents an average call profile. By default, Diagnostics collects and keeps two maximum, one minimum and one average call profile for each server request per time bucket (e.g. 5m, 20m, 1h, etc).

This is very powerful! Unlike other solutions, where call profile collection needs to be configured manually, Diagnostics always has call profiles for selected server request instances available which are invaluable for troubleshooting. This is especially important in production where performance problems tend to be sporadic and a call profile is needed right then when a server request is taking a long time.

In our particular case, we drilled down to a maximum call profile and found the following call profile:

The call profile revealed that the method Purger.guessOnDiskSize is called over and over and is the main contributor to the overall time for

Notice the fuzzy bars in the call profile. These measurements come from the new 8.0 stack trace sampling feature that combines the instrumentation approach (where method entry and exit are injected with measurement code) with the sampling approach that causes almost zero overhead but at the expense of not always recording all invocations.  Armed with this information we circled in on the offending code and indeed found that Purger.guessOnDiskSize() was called in a tight loop for every file in the Diagnostics database.  After some refactoring and adding some caching we were able to increase the performance of the method.

Using our own agent for performance analysis and troubleshooting paid off! Having call profiles available all the time without having to manually configure the capture like other solutions require is essential.

This blog was written by Michael Haeuptle, senior architect for HP Diagnostics

How Smartworld customers benefit from BSM-enhanced services

An ICT services provider to enterprises across the Middle East, Smartworld meets and exceeds its customers’ expectations with efficient, high-quality services. HP Business Service Management makes this possible by bridging IT silos and consolidating network, system, and application events. Integration with HP Service Manager enables proactive alerts and ticket creation, accelerating mean time to repair.

In the end, Smartworld optimized IT operations efficiency, delivered superior service levels, and reduced TCO by between 30 and 60%. Now that’s smart.

To learn more about the benefits of BSM at Smartworld

Labels: APM| BAC| OM| SiteScope

How Deloitte drives service excellence with HP BAC

Many of you have asked for HP Business Availability Center (BAC) lessons learned and customer success stories. Here’s one from Deloitte Australia, a member of Deloitte Touche Tohmatsu, one of the world’s leading professional services firms.

Deloitte is using HP BAC to monitor the health of its business services and the entire underlying infrastructure including servers, operating systems, network, Internet services, and applications.

Aligned with ITIL processes, HP BAC has streamlined incident and problem management and reduced mean time to resolution from a few hours to a matter of minutes. In addition, Deloitte has decreased downtime of external systems (client business systems), enriching the customer experience. These results, among others, contributed to the service excellence that made Deloitte the 2008 Accountancy Firm of the Year.

Read how Deloitte achieved their exceptional outcomes.

Australias largest superannuation administrators achieve amazing ROI with HP's Application Performance Management Solution (BAC)

Last week,I saw this article from a online AUstrialian IT newspaper, and I was amazed to see so many tangible improvement and ROI metrics realized by a company called SuperPartners, who is one of the largest superannuation administratos in Australia, while using our Application Performance Management solution ( End user management (RUM/BPM), Diagnostics, Sitescope) .

SuperPartners services 6.1 million member accounts and 687,000 employee accounts and has more than $68 billion in funds under administration!

Some of the key lines from the article which really stuck me include: For three years running, Superpartners' systems have had an average uptime of 99.7 per cent. Three years ago the figure was 97 per cent. One of the main benefits has been reduced incidents. Between 2005 and 2008, Superpartners experienced a 65 per cent reduction in "severity one" incidents. In 2008 alone, it achieved a 73 per cent reduction in support queues.  They said that Superpartners was expected to begin achieving return on its investment within 15 months, and to have 58 per cent ROI after three years.

If you are interested in reading the whole article, please check out:


Aruna Ravichandran
Sr. Manager, Business Availability Center Product Marketing

HP and Microsoft, how does this help me manage my IT environment?

by Michael Procopio

 HP and Microsoft recently made a joint announcement, saying they intend to invest $250 million over the next three years to significantly simplify technology environments for customers.

 It included many parts of the HP Enterprise Business products. But, what does this really mean to customers who use HP Software & Solutions products?

This was a huge announcement in terms of the number of different parts. The clearest write-up I have seen covering the whole announcement is on a TechNet blog.

Indeed, a portion of this announcement was to say ‘these two companies are writing a $250M check to fund additional R&D on joint solutions.’ I’m guessing that means some smart folks got together and realized that expanding the long-standing relationship between the two companies would have an extremely positive impact for customers.

I have seen a number of blog posts that don’t seem to ‘get’ the value in the announcement. However, Jim Frey, in aNetwork World blog post, seems to understand what we are trying to accomplish. He wrote:

“The result could just be the most complete story for Cloud that we have seen to date. It includes hypervisor technology that IBM does not. It addresses the application software that VCE does not. And, it includes the infrastructure technologies that Oracle does not.”

So here’s what I think the announcement means to HP Software & Solutions customers.

In a sentence

HP and Microsoft are working together to make infrastructure management and application management better—whether it is physical or virtual (including Hyper-V) with new integrations between software products.


1/ HP Business Service Management (BSM) will collaborate with HP Insight Software (from HP’s Enterprise Server group) and Microsoft (System Center) to provide integrated and interoperable virtualization and management solutions to reduce complexity in the datacenter.

Note: HP Insight Software provides hardware level and remote management for HP hardware. It also provides control of your Windows, HP-UX, Linux, OpenVMS and NonStop environments.

It means: if you have a multi-OS/hypervisor environment, including Windows you get an integrated solution to monitor and manage your servers.

2/ HP will work with Microsoft to provide bi-directional integrations between HP Business Service Management and Microsoft System Center for enterprise systems and application monitoring. 

It means: if you have a multi-OS/hypervisor environment, including Windows you get a heterogeneous solution to monitor and manage servers, the software on them and end-user performance. HP Software has HP Operation Manager including HP SiteScope for server management and HP BPM and HP RUM modules of HP BAC for end user management.

3/ In addition, we will develop bi-directional integrations between HP Business Service Automation (BSA) and Microsoft System Center for OS, application provisioning and compliance management.

It means: if you have a multi-OS/hypervisor environment, including Windows you get a heterogeneous solution for configuration and compliance (checks that servers are configured per your policies) management.

4/ For the SMB market (defined as customers with 50 servers or less), there will be “Virtualization Smart bundles” with prepackaged elements of HP Operation Center.

It means: Virtualization solutions are easier to buy and deploy since it is in one bundled package. There is a separate document on “Virtualization Smart bundles.”

Related Items:


Get the latest updates on our Twitter feed @HPITOps

Join the HP OpenView & Operations Management group on LinkedIn.



HP Software Universe 2010: Call for papers

HP Software Universe has moved its venue from Las Vegas to Washington D.C. – an appropriate setting for a technology conference in a recovering economy.

It’s never too soon to start thinking about HP Software Universe, HP’s largest customer event of the year.  At the conference, hundreds of people will share their success stories and lessons learned from using HP Software to deliver better business outcomes. And you can too, by simply completing the “Call for Papers” form. Some examples of customer presentations from recent conferences include:

  • Lockheed Martin: deploying HP Business Availability Center in a virtual environment and forwarding alerts through an iPhone Twitter-based application

  • Sentara Healthcare: improving the availability of critical business services and fixing IT problems before they impact customers

  • Vale: deploying HP Business Availability Center solutions to monitor applications and systems and to help ensure availability and performance

  • Liberty Life: taking the fast track to implementing HP Business Availability Center and gaining business value in 6 months

Need help justifying attendance to your manager? Is your company cutting back on activities such as attending conferences?  Well – you can attend for FREE by simply presenting at the conference.  All we ask is that you share a success story on how you have used HP Software products to solve your business’ problems.  The deadline for letting us know if you would like to present is January 25 and all you have to do is complete a “Call for Papers” form.

We hold this event twice each year, alternating between a United States and European location.  The upcoming event is being held June 15th – June 18th in National Harbor, a new waterfront community nestled on the banks of the historic Potomac River and only 15 minutes from historic Washington D.C.  It’s a wonderful locale for this conference and we hope you can join us, especially as a presenter!

Present at Software Universe 2010:
Register for Software Universe 2010:
Get the latest updates on our Twitter feed @HPITOps

2009 "What's New" tops the list of posts


by Michael Procopio

Happy New Year to everyone. The new year is a good time to reflect on the
previous year and look into the new year.

Thanks to all of you we have had 10s of thousands of view. A special thank
you to those who comment and help continue the conversation.

For the retrospective lets review the top 10 posts for 2009.

brand new product and two major enhancements to the BSM stack - Vienna HP
Software Universe 2008

Business Availability Center 8.02 What's New

new Operations Manager i (OMi)

does BSM improve IT Operations' efficiency?

Business Availability Center 8.0

customer evolution paths: Samples and observations
 – this is one of a series
on BSM evolution paths 

true, IBM

8.03 release - what's new

the Real User Experience Manager

- "The Cloud and Your Applications: What is the Impact on Application

Going forward the big news in HP Software and Solutions social media is our
upcoming online user community. You can be part of the founding, see the new
blog for the community -  
Software Solutions Community - join Project Alpha!

As always, please let us know what you want to hear about. Hears to a great


photo by legalnonresident 


Announcing the new HP Saas Portal

We are excited to announce the launch of the exciting new HP SaaS Portal at  !!!

The new streamlined interface gives you new visibility into a range of products and solutions offered by HP Software in the SaaS delivery model.

On the Saas Portal, you will find rich collateral which will help you understand the our rich Saas offerings. You will find

  • Product Pages: Each product page has the wealth of material about its delivery in SaaS environment, white papers, webinars and Solution Briefs.

  • HP SaaS eBook

  • Trials: We’ve simplified our trial registration to provide you with an easier way to register for trials.

  • News and Events: We have created a space to share the latest news from HP Software and Services with HP SaaS community.

At a time when IT budgets and resources are stretched, it’s easy to perceive that the monitoring of business applications is not mission critical. However, performance and availability monitoring tools systemize KPIs through the use of scorecards and dashboards, which enable business owners to align IT performance to business outcomes. This alignment is indeed critical to an organization’s ability to sustain and grow their business.

There exists a false perception that this monitoring requires significant investment in money and resources with an often delayed-time-to-value.  With HP Software-as-a-Service you can achieve your application performance monitoring goals without the business risk of a perpetual capital investment. HP SaaS is responsible for the entire software lifecycle so implementation risks are greatly reduced which enables your IT resources to focus on their core competencies. Start gaining immediate value and adoption from HP SaaS!

To learn more about our performance and availability offering, please visit us at

To read more about the benefits you stand to gain from the HP SaaS Application Performance Management (APM) offering, please visit us at:   

We have much more planned for SaaS Portal. We’ll keep you posted as these developments are launched on the site. In the meantime, please feel free to provide us feedback through the site feedback link.


Aruna Ravichandran
Group Product Marketing Manager,
Business Availability Center (Application Performance Management)

An age old question: How do I manage thresholds? Part 1

Before my interest in application performance management, I previously worked on HP's Smart Plug-Ins for Operations Manager.  Having worked on the application SPIs for over 7 years, I continue to have an interest in system performance management and have had the pleasure these past 2 years to work on SiteScope and our APM solutions.  One question that commonly comes up is how to effectively manage threshold levels in my performance management product.  Managing thresholds is a problem that affects managing both system and applications.  I’ve seen about 3 different approaches various customers have used:



1.      Application knowledge –Many monitor templates come with out of the box with recommended thresholds for the monitor.  I spoke with one customer who was adjusting the threshold limit on the JVM memory utilization metric for one of his 5 different Java applications.  Based on the way the application was developed, he knew that the utilization was always at 98% memory utilization and therefore customized the template thresholds to only alarm when it was at 99% or higher.  This is not always true; many IT groups manage various applications and will not always have that kind of in-depth application knowledge.  Not to mention, how the application is developed is not always how it performs in production.

2.      Small scale deployment and testing – I’m sure many of you have experienced an event storm after deploying a set of metrics with thresholds that were either set too low or too high.  Some customers try to prevent event storms by testing the metric thresholds in a prototype environment before deploying in the production environment.  I’ve also seen customers deploy a small set of metrics at planned times so as not to generate a possible event storm.   

3.      Baselining – Many products are assisting IT admins with setting the right threshold for their environment by implementing baseline technologies.  Baselines can help you decrease false alerts, customize allowable deviations and establish separate thresholds to address usage based on demand or time of day.  This can also be referred to as adaptive thresholds that adjust based on similar baselining technologies. 


The second part of this blog series will go into product specific details regarding baselines.

How do you manage thresholds? 

Labels: BAC| BPM| OM| SiteScope| SPIs

Operations: application performance sucks, what do I do now?

by Michael Procopio

In my IT days (it has been a while) as still happens today this is the question many have asked. It’s more complicated today, applications are more distributed now. However, you still have to go through the triage process. The topic these days is named “Application Performance Management” or APM.

APM has two parts, the traditional looking at infrastructure resources and measuring performance from the end user perspective.

You probably detected this problem in one of two ways. You are ahead of the curve and have end user monitoring in place or the user called the help desk to complain.

A typical web based application today uses a web server, application server and a backend, typically a database. Though the backend might actually have multiple parts if service oriented architecture, (SOA) is used. Good news, Operations Manager, agent based, and SiteScope, agentless, will provide status on condition of those servers.

These tools can also look at how packaged applications are doing on the server. Oracle, WebSphere, MS Exchange, MS Active Directory, to name a few, can be monitored by either Operations Agents or have SiteScope templates (a SiteScope template is a prepackaged set of monitors). These tools might point to something as detailed as database locks being far higher than normal and beyond the current setting on the database. A quick parameter change might fix this.

Next, we have the code. We hope this isn’t the case because this typically moves the problem from operations to development. However, Operations is still responsible for pinpointing the problem area. This is typically the domain of application support and in some organizations that’s inside Operations, in others a different group.

Here Business Transaction Management (BTM) tools can help. BTM manages from a transaction point of view. BTM includes transaction tracing. TransactionVision and Diagnostics work in a complimentary fashion to give you the next level of detail although each is usable separately. TransactionVision traces individual critical transactions (as you define them) through multiple servers; it gives you information on a specific transaction including the value of the transaction.

Diagnostics provides aggregate information on all transactions in a composite application giving you timing information. It can pinpoint:

· where time is spent in an application; either processing data or waiting for a response from another part of the application.

· the slowest layers.

· the slowest server requests which are the application entry points.

· outliers to help diagnose intermittent problems.

· threads that may be contributing to performance issues.

· memory problems and garbage collection issues.

· the fastest growing and largest size collections.

· leaking objects, object growth trends, object instance counts, and the byte size for objects.

· the slowest SQL query and report query information.

· exception counts and trace information which often go undetected.

TransactionVision and Diagnostics also integrate with Business Availability Center, which means you can start with a topology view and drill all the way down to find the status of the most valuable transaction running through you systems.

You can manage what you can’t measure. So what do I do now? If you are properly instrumented the problem will show itself. If you don’t find something you can fix, you can tell the app developers where they need to look to fix the problem.


Related Items:

· End User Monitoring

· Operations Manager

· SiteScope

· SiteScope Administrator Forum

· TransactionVision

· Diagnostics

· Business Availability Center

Sneak Preview: HP Software Universe - Hamburg

Software Universe is only a few weeks away. We hold this event twice each year, alternating between a United States and European location. The upcoming event is in Hamburg at the Congress Centre Hamburg (CCH) from Wednesday, December 16th – Friday, December 18th 2009.

(If you missed our last Software Universe in Las Vegas, you can download some of the presentations here.)

We are very excited about this year’s show. There are many interesting presentations which we have put together based on information we have received after talking to many of our customers. Some highlights* (based on their relevancy to managing applications/ services - both physical and virtual) include:

 Wednesday, 16.12.2009

16:00-16:45 hall B22:  How to design, build and sell HP Business Availability Center (BAC) to end customers Rolf Vassdokken, Ergo Group

16:00 - 16:45 room 15: Enrich Service Quality Management with end-user Quality of Experience - Sacha Raybaud, Hewlett-Packard

17:00 - 17:45 hall G2: Application Lifecycle Management FastTour: Redefining the Lifecycle -Brad Hipps, Hewlett-Packard

17:00-17:45 hall 6:  Bankwest: deploying HP Business Availability Center solutions to monitor business services to help maximise service uptime and drive out cost - Richard Rees, Chief Manager, Platform Integrity; Richard Walker, Hewlett-Packard

18:00-18:45 hall G1: Quickly identify and resolve 4 common application issues using HP's Application Management Solution - Amy Feldman, Hewlett-Packard

18:00 - 18:45  room 13: Rabobank - An IT Operation's transformation. Maturing from silo management to a Unified Operations solution, underpinning a best practice approach for better business outcomes - Toine Jenniskens, Rabobank

Thursday, 17.12.2009

09:00-09:45 hall D: Isolation and Business Transaction Management: How new technologies in BAC help you better manage applications - Michael Procopio, Hewlett-Packard; Chris Tracey, Hewlett-Packard

10:00 - 10:45 hall F: Reducing costs and accelerating your BSM solution through HP SaaS - HMRC's experiences with on-site deployment and SaaS. -Spencer Holland, HMRC / CapGemini

10:00 - 10:45 hall D: The all new Operations Center (& BAC) licensing model: escaping the hardware bonds - Jon Haworth, Hewlett-Packard; Peter Crosby, Hewlett-Packard

15:15 - 16:00 BTO Impact of Virtualization on IT Management -Dennis Corning, Hewlett-Packard

15:15 - 16:00 hall C21: The Impact of Virtualization on IT Management - Mike Shaw, Hewlett-Packard

16:30 - 17:15 hall 6: Impact of HP Business Service Management solution on service provider business and end-user value (panel) -Rolf Vassdokken, Stefan Danisovsky and Vincenzo Asaro Telecom Italia

 Friday, 18.12.2009

 09:00 - 11:00 room 17: BSM - Advanced Workshop - Gundula Swidersky, Hewlett-Packard

 * dates, times, and speakers subject to change


Hope to see you there.

Sanjay Anne, Amy Feldman & Aruna Ravichandran


The Cloud and your Applications: What is the Impact on Application Management? (Free Webinar)

The Cloud and your Applications:  What is the Impact on Application Management? (Free webinar)

Are your applications doing what they are suppose to be doing?  Can you confidently answer the question, are you cloud assure when it comes to your critical business applications?  Cloud computing, tiered applications, Software as a Service (SaaS) – all add complexity and make that question more difficult to answer.

Customers are finding more business service problems. The result: customer satisfaction and retention is at risk. The good news is that despite declining budgets, you can reduce downtime, increase service levels, and improve user experience quality. 

Hear EMA Research Director Julie Craig share the early results of a recent market research survey.  You’ll also hear from HP Product Marketing Manager Amy Feldman, who will share customer best practices and success stories.

Date:  Wednesday, November 25, 2009

Time:  6am PST/9am EST/2pm UK

Learn how you can become more cloud confident by registering for this free webinar at


Amy Feldman

Product Marketing - HP Business Availability Cente
HP Software and Solutions 


BAC 8.03 release - what's new

by Michael Procopio

Release Highlights

  • Service Level Management (SLM) enhancements:

    • SLM now enables customization of the First day of month setting which is used in calculating agreements.

    • A new business rule, EMS Events Availability, calculates status for the System Availability KPI assigned to an EMS Monitor CI. This enables you to include EMS events as part of the SLM calculation.

  • Platform enhancements:

    • Update of Java Runtime Environment running on Business Availability Center servers to JRE 1.5.0_18

    • Mutual authentication: Users can set up authentication for both the Discovery and Dependency Mapping (DDM) Probe and Business Availability Center running an embedded UCMDB, with certificates. The certificate for each side is sent and authenticated before the connection is established.

  • Real User Monitor Engine enhancements:

    • Support for Oracle Forms NCA version 10g

  • System Availability Management enhancement:

    • Added the ability to control the location of the ellipsis ("...") used in long labels in System Availability Management Reports. This enables you to move the ellipsis from the end to the middle of the label.

  • Dashboard enhancement:

    • Added the ability to drill down from Dashboard to the Event Log report from Windows and UNIX CIs.

  • TransactionVision enhancement:

    • Support for LW-SSO 2.2 has been added to the UI/Job Server.

    • Database Admin privileges are no longer required to set up a database for use with TransactionVision.

    For Business Availability Center, Michael Procopio

    Get the latest updates on our Twitter feed @HPITOps

    Join the HP Software group on LinkedIn and/or the Business Availability Center group on LinkedIn.


RUM the Real User Experience Manager

by Michael Procopio

RUM or Real User Monitor is a tool to monitor actual user traffic running over your network.

Its part of our EUM or end user management suite. In the area of EUM there are two primary ways to monitor 1/ synthetic, which is covered by BPM or Business Process Monitor and 2/ real user monitoring.

Each has its place in a monitoring strategy. BPM is good for making sure things are up 24x7, even when no users are using your applications. Real user monitoring can give you information down to the specific user.

When I first moved over to BAC group and heard about RUM, I was impressed. One of the things it can do is replicate a users web session click by click. This allows someone troubleshooting a problem to see exactly what happened and what the error message was the user saw – no guessing. (sensitive data like passwords and credit cards are filtered out in memory before writing to a disk). Further, if you do find a problem it can turn the session into a script that can be passed to the QA team to replicate the problem, if they are using LoadRunner.

How does it work? It starts by capturing packets as they go over the network. This is done by a RUM Probe, which is software that runs on a dedicated piece of x86 hardware (typically). The Probe passes the relevant data to the RUM engine.

The RUM engine stores the data and key performance metrics are aggregated before being sent up to BAC for reporting and alerting. For example, an alert might be round trip time for the Savings Deposit transaction is taking too long. Here are some of the reports RUM provides:

  • Global Statistics

  • Page Summary

  • Transaction Summary

  • End User Summary

  • End User Over Time

  • Server Over Time

  • Session Analyzer

  • TCP Application Summary

  • TCP Application Over Time

  • Event Summary

  • Business Process Distribution

Figure: Example RUM deployment configuration

Originally RUM strictly focused on HTTP/S traffic. But a while back support was expanded to due general tracking of TCP traffic, both streaming and non-streaming. In more recent releases additional upper level protocol analysis has been added. Beyond HTTP/S current support includes:


  • Siebel

  • WebSphere

  • MPLS

Related Items:

For Business Availability Center, Michael Procopio

Get the latest updates on our Twitter feed @HPITOps

Join the HP Software group on LinkedIn and/or the Business Availability Center group on LinkedIn.


Law School Admission Council (LSAC): customer case study

LSAC is a nonprofit organization founded in 1947 to facilitate the law school admission process. Today, however, LSAC has evolved into a cutting-edge technology services provider: its newly updated software application, ACES2, provides data-hosting services and online, real-time admission processing to LSAC members, which number more than 200 law schools in the United States, Canada, and Australia.

A key turning point in LSAC’s thinking about business technology management was Hurricane Katrina, recalls Jerry Goldman, Director of Technical Services, LSAC. “The hurricane didn’t affect our business, but we saw how it did affect some of the law schools we serve,” Goldman says. “It opened our eyes to the importance of having a business continuity solution in place.” They stared on a journey to enable business continuity and IT Service Management (ITSM) best practices for Storage Area Network (SAN) management.

In view of achieving their objective - LSAC began implementing HP Real User Monitor (RUM) software, part of the HP Business Availability Center solution. “RUM lets us better analyze our ACES2 services,” Jerry Goldman, Director of Technical Services, LSAC says “We can look at transaction volume, network performance, and application-response times, and analyze whether performance issues are related to application or network issues.” With this set of comprehensive and accurate data, LSAC can work constructively with its member law schools to optimize ACES2 performance. “We’ve committed to delivering platinum service levels to our clients,” Goldman says. “HP RUM software is a critical enabler in achieving that goal.”

Goldman says “HP Real User Monitor (RUM) lets us better analyze our ACES2 services”. This solution has helped in improving the ability to deliver platinum-level services to clients, reduced risk of data loss, and reduced risk that outage will impact on operations.

For the full story please visit: LSAC boosts service with technology 

Do composite applications really need to be managed?

YES - large-scale applications such as SAP and Oracle Siebel support core business functions. Many build and implement integrations between SAP systems and non-SAP applications such as Seibel using SAP NetWeaver, SOA and/or other middleware components to support complex business processes. If they fail, business goals are in jeopardy. These complex applications are woven into heterogeneous networks, and every change or fix ripples through multiple systems and applications.


The focus of IT has been on managing systems, efficiently and at low cost. In today’s environment, this systems orientation results in disconnected monitoring data that does nothing to indicate the health of overall business services, making end-user complaints the first indication that service levels aren’t being met. It also makes it extremely difficult to assign problems to the team that can fix them most quickly.


HP Business Availability Center for SAP applications is a comprehensive solution to proactively manage SAP & non-SAP environments in a production environment, so that IT is able to best leverage its resources and respond faster to SAP incidents, thus increasing the value its SAP applications deliver to the business.


We have a very exciting flash demo (total run time 3:34) highlighting our approach to helping our customers better manage their business services and complex IT landscapes.

Check it out:


You can read more details on the solution here:


HP Business Availability Center 8.02 What's New

 by Michael Procopio

 BAC 8.02 is now generally available. Here are the highlights of what's new. There are also a number of defect fixes in this release.


  • Netuitive integration:

  • Enables integrating Netuitive alarms into Dashboard

  • System Availability Management (SAM) enhancement:

  • SAM administration now displays SAM points in use, enabling more effective management of SiteScope license points by increasing visibility into point consumption

  • Apache Web server upgrade:

  • Upgrade of Apache Web server to version 2.2.11 keeps Business Availability Center current with the latest industry release and compliant with security requirements

  • End User Management (EUM) enhancements, including:

  • Real User Monitor (RUM): Additional OS support for RUM probe (Windows 2003 and RHE5 64 bit); Improved SSL traffic handling for special environments; Seven protocol decoder packs for slow requests: MSSQL, LDAP, MySQL, IMAP, POP3, SMTP, FTP; Improved system health; Keystore management improvements

  • Business Process Monitor (BPM): Support for VuGen 9.5; BPM support for Windows Vista; New MSI installation replaces InstallShield on Windows platforms; New Solaris packaging (SPARC) installation replaces InstallShield on Solaris platforms

  • Business Process Insight enhancement:

  • Implemented a way to link sub-processes to parent processes.

  • Interactive integration documentation for Business Availability Center-Service Manager/Service Center integration:

  • New interactive document that enables selecting specific integration parameters and viewing only the documentation relevant for the integration specified


For the Business Availability Center, Michael Procopio


Related items:



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About the Author(s)
  • Technical Consultant in the BSM Customer Assist Team, with focus on SHR.
  • Doug is a subject matter expert for network and system performance management. With an engineering career spanning 25 years at HP, Doug has worked in R&D, support, and technical marketing positions, and is an ambassador for quality and the customer interest.
  • Dan is a subject matter expert for BSM now working in a Technical Product Marketing role. Dan began his career in R&D as a devloper, and team manger. He most recently came from the team that created and delivered engaging technical training to HP pre-sales and Partners on BSM products/solutions. Dan is the co-inventor of 6 patents.
  • This account is for guest bloggers. The blog post will identify the blogger.
  • Over 11 years of experience in design and development of NMS/EMS products and presently with the Device content support covering broad based features of multitude device vendors in NNMi.
  • Manoj Mohanan is a Software Engineer working in the HP OMi Management Packs team. Apart being a developer he also dons the role of an enabler, working with HP Software pre-sales and support teams providing technical assistance with OMi Management Packs. He has experience of more than 8 years in this product line.
  • HP Software BSM Social Media
  • Nimish Shelat is currently focused on Datacenter Automation and IT Process Automation solutions. Shelat strives to help customers, traditional IT and Cloud based IT, transform to Service Centric model. The scope of these solutions spans across server, database and middleware infrastructure. The solutions are optimized for tasks like provisioning, patching, compliance, remediation and processes like Self-healing Incidence Remediation and Rapid Service Fulfilment, Change Management and Disaster Recovery. Shelat has 21 years of experience in IT, 18 of these have been at HP spanning across networking, printing , storage and enterprise software businesses. Prior to his current role as a World-Wide Product Marketing Manager, Shelat has held positions as Software Sales Specialist, Product Manager, Business Strategist, Project Manager and Programmer Analyst. Shelat has a B.S in Computer Science. He has earned his MBA from University of California, Davis with a focus on Marketing and Finance.
  • Architect and User Experience expert with more than 10 years of experience in designing complex applications for all platforms. Currently in Operations Analytics - Big data and Analytics for IT organisations. Follow me on twitter @nuritps
  • 36-year HP employee that writes technical information for HP Software Customers.
  • Pranesh Ramachandran is a Software Engineer working in HP Software’s System Management & Virtualization Monitoring products’ team. He has experience of more than 7 years in this product line.
  • Ramkumar Devanathan (twitter: @rdevanathan) works in the IOM-Customer Assist Team (CAT) providing technical assistance to HP Software pre-sales and support teams with Operations Management products including vPV, SHO, VISPI. He has experience of more than 12 years in this product line, working in various roles ranging from developer to product architect.
  • Ron Koren is a subject matter expert for BSM / APM, currently in the Demo Solutions Group acting as a Senior Architect. Ron has over fourteen years of technology experience, and a proven track record in providing exceptional customer service. Ron began his career in R&D as a software engineer, and later as a team manager. Ron joined HP software in 2007 as an engineer in the Customer-Oriented R&D team. Prior to joining HP, Ron held a leadership development role at Israel’s largest bank. Ron holds a B.S. in Computer Science from The Interdisciplinary Center, Herzliya Israel.
  • Stefan Bergstein is chief architect for HP’s Operations Management & Systems Monitoring products, which are part HP’s business service management solution. His special research interests include virtualization, cloud and software as a service.
  • With 11 plus years of very broad experience as a deployment expert for all the NMC products, my deliverables includes helping the Sales and Pre-Sales team in sizing and architecting the solution and hardware, assisting the implementers in product deployment and helping the customers directly when the products are deployed in production setup. As part of Customer Assist Team, I participate in a lot of customer facing activities from R&D side and provides best practices of using HP SW NMC products for efficient network management and leverage my rich experience in Network Node Manager and related iSPIs products.
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