Business Service Management (BAC/BSM/APM/NNM)
More than everything monitoring, BSM provides the means to determine how IT impacts the bottom line. Its purpose and main benefit is to ensure that IT Operations are able to reactively and proactively determine where they should be spending their time to best impact the business. This covers event management to solve immediate issues, resource allocation and through reporting performance based on the data of applications, infrastructure, networks and from third-party platforms. BSM includes powerful analytics that gives IT the means to prepare, predict and pinpoint by learning behavior and analyzing IT data forward and backwards in time using Big Data Analytics applied to IT Operations.

Velocity 2014 - Learn how to improve mobile application performance

Join HP at Velocity 2014 being held in Santa Clara, CA 25-26 June and learn how you can dramatically improve mobile application performance with our application monitoring software, AppPulse Mobile.


Guest Post by Michael J. Procopio

Get real with HP Diagnostics and HP RUM

RUM Architecture.pngApplications are a vital part of your IT operations. But do you really know what your end users experience when they use your applications?


With the integration between HP Real User Monitor and HP Diagnostics you can monitor your applications and get a real end-user perspective on application health. Keep reading to find out how you can gain this perspective.


Guest post by Ketty Agiga, HP Software Engineering

I know what my server did last second


Second counts.png




In the era of DevOps and cloud computing, the ability to avoid downtime and monitor your application infrastructure performance in real time can be a real competitive edge.

Find out how you can

How mobile apps saved my winter vacation

dans-apps.jpgJust how much do users rely on their smart mobile devices? Here is my story of the critical role that multiple apps played in helping my family stay calm during a massive storm and still enjoy our Disney vacation — and what every mobile app provider should consider.


Keep reading to find out how these apps made sure we kept our daily dinner reservations and still got FastPasses to Soarin’.

How to give your applications the VIP treatment — Highlights from HP Discover APM session

Haim_discover.pngOn the first day of  HP Discover Barcelona, I lead the Application Performance Management (APM) Special Interest Group session and shared with our customers how they can give their applications the “VIP” treatment.


Keep reading to find out what "VIP" means for your applications.

Save your mobile app from negative user reviews—monitor your user experience

bad-apps.jpgWhen it comes to  mobile applications, one strategically placed negative comment can halt future downloads in their tracks. If users don’t have the experience they expect, they will let the world know. This is a stark reality for IT who are monitoring applications that run on countless devices and operating systems. Unfortunately not all IT shops are monitoring correctly.


In this blog post, I will take a closer look at ways to catch these “blind spots” and what can be done about them.


By Dana Gilboa, Chief Functional Architect for APM Applications (HP Software)

HP Run-time Service Model (RtSM) best practices for BSM and APM implementations

Implementing the HP Run-time Service Model (RtSM) for APM or BSM can be a challenge to customers as it includes decisions over new and existing data models, data input sources and integrations to other data stores. The attached best practices document is purposed to help answer some of the most common questions and decisions around the RtSM and CMDB implementation. It will help you to understand what kind of data should live in which system of record and how to make the different data valuable by integrating it in smart ways.

2 tips and tricks for effective system performance analysis

BSM Alarm 3.pngOn Monday morning do you worry about the amount of system alert emails that might be waiting for you? Do you consistently have system errors at the same time every day? Do you need an antacid for these issues, or would you prefer to actually solve them?


Continue reading to find out how you can easily solve two common system performance issues.  


Guest post by Ramakrishna Baipadithaya Kenchabhatre and Sunil Lingappa, HP Operations Agent R&D Leads 

Use HP SaaS to monitor the performance of web and mobile applications

The IT industry is undergoing some radical changes today. Mobility, big data and cloud computing have changed the marketplace as a whole. Customers have high expectations and if IT doesn’t meet them, the corporate reputation may be at stake.


Continue reading to find out how you can meet customer demands and increase the cooperation between your teams.


Guest post by Fabio Sartori,

BSM Products Offerings Manager, HP Software as a Service

The power of social collaboration in your application performance management

medium.pngHow well do your various stakeholders work together? Can they easily see into each other’s systems to uncover any problems? Do they play “The Blame Game” when issues arise?


Continue reading to find out how HP Performance Anywhere can revolutionize your environment and how you’re your teammates operate.


Written by Liat Snitovsky
Performance Anywhere | Product Manager
HP Software

Test drive your new application performance management experience

Competing in a race car is a lot like competeing in your business. If you don’t have all the right mechanisms in place and if they aren’t running correctly, you will lose the race. It is the job of your head mechanic to make sure everything is operational.


Application performance management (APM) is part of the mechanic's toolkit; it monitors and manage the performance and availability of your software applications.  Now you have the opportunity to supercharge your business.


Keep reading to find out how HP Performance Anywhere can power your business. 

An ounce of prevention is worth a pound of cure with application performance management

paw_carrousel3_tcm_isolate application.pngBusinesses are increasing their reliance on mobile- and web-based solutions—industries today are dependent on them.  New tools that assure optimum end users experiences are mission critical.. Ideally, these tools provide proactive application monitoring and isolation of performance issues before the end-user is even aware of a problem.

Keep reading to find out how these tools can offer you the “ounce of prevention” you are looking for. 

How to Proactively Monitor Virtual Desktop Infrastructure (VDI)

How do you proactively monitor virutal desktop infrastructure (VDI) applications?  Citrix XenApp and Citrix XenDesktop are considered leading client virtualization solutions which many organizations employ in order to simplify & optimize their day to day work.

The use of XenApp and XenDesktop solutions add an additional ”tier” to the organization application delivery value chain. When performance & availability problems occur with the Citrix solutions it impacts the entire organization’s ability to get work done!!!

The addition of another tier makes it more difficult to identify and isolate application problems.

The use of HP Real User Monitor (HP RUM) Citrix monitoring solutions allow identification of problems related to Citrix tiers as well as remove the above mentioned obstacles to identify and isolate
the organization application performance and availability problems.

Read on to better understand how HP RUM supports this highly popular client virtualization solution.

Part 8: HP Diagnostics - Additional enhancements lead to comprehensive support

This is the eighth in a series of posts on HP Diagnostics 9.20, which was released in early June.  Each post talks about a specific new and/or enhanced feature or capability of this release of Diagnostics and how it will benefit you. This post will talk about  wider or more comprehensive support of the IT environment or applications that you are monitoring. 

Part 7: HP Diagnostics 9.20 – More OOTB options get you going faster

This is the seventh in a series of posts on HP Diagnostics 9.20.  This post discusses new and enhanced out-of-the-box capabilities that will help you be more efficient in your day-to-day activities as well as reduce the amount of time you spend configuring and setting up Diagnostics.

Part 3: HP Diagnostics 9.20 - Customize your views based on what YOU need to see!

This is the third in a series of blog posts on HP Diagnostics 9.20, which was released during HP Discover.  The previous two blog posts discussed new features - Java Thread State Analyzer and .pdf export - that increase your efficiency when diagnosing an application-related problem.  The next feature, discussed in this post, also talks about increasing how productive and efficient you are and also how you are allowed greater flexibility by being able to customize a dashboard exactly to your needs.

Part 2: Diagnostics 9.20 - Increasing efficiency while enhancing collaboration

This is the second in a series of blog posts around HP Diagnostics 9.20, which was released several weeks ago.  In this post, I discuss a new feature called .pdf export, which (like the Java Thread State Analyzer) also enables greater efficiencies and collaboration for both application developers and IT ops teams.

Part 1: HP RUM 9.20 - drill-down into the user experience of SAP functionality

This is the first in a series of blog posts around the latest release of HP Real User Monitor (RUM) 9.20, which was announced several weeks ago during HP Discover.  Each blog post will discuss new and/or enhanced features of RUM and how they will benefit you.  This post discusses RUM's enhanced support for SAP, allowing you to gain deeper insight into the end user experience of this highly popular software.

Part 1: Diagnostics 9.20 - Increasing efficiency while enhancing collaboration

HP recently launched HP Diagnostics 9.20 which introduces many great new features, in addition to enhancements of many existing features and capabilities.  This is is the first in a series of many blog posts that will discuss new and enhanced features and the benefits you can expect to gain from them.

You can’t manage what you can’t measure!

Application performance management is what I market.  I'm then asked by family & friends what is application performance management software?  I try to make my response relative to their every day life in using the internet.  Please read on to see my response and why application performance management is important to an enterprise business.

How often has my app been downloaded? Not HP's definition of monitoring …

While at Mobile World Congress in Barcelona this week, I have heard an interesting theme as I talk with visitors about mobile monitoring. When asked if they are monitoring their mobile applications, their definition of “monitoring” is quite different than mine. Read on to understand what truly defines “mobile monitoring”.

Get press exposure on your BSM/APM deployment

 - Are you attending our HP Software Universe event in Washington this year?

- Are you a current HP Business Service Management (BSM) customer - customer who has one or more products from

HP Business Availability Center (any of these products Business Process Monitor/Real user monitor/Sitescope/Diagnostics/Service Level Management/Transaction Vision)

HP Operations Management Center (Operations Manager, Operations Manager i, any of our SPIs)

 HP Network Management Center (NNMi, Performance SPIs, etc)

- Are you happy with your BSM deployment and want to talk about it?

- Do you want to be seen as a leader and innovative company by having your BSM story quoted in press articles?

If you answered yes, to all of the above, then send an email to: with your contact information (your name, company, email and phone number). I’ll call you and we can discuss how to give you and your BSM deployment some great exposure.

Aruna Ravichandran
Group Product Marketing Manager
Application Performance Management ( part of BAC)


Partly cloudy with a chance for IT services

It seems no matter where you look there's an article on the cloud.  What’s even more amazing when you Google "cloud", the first entries are not of cumulus clouds but of cloud computing.  It's probably the hottest topic in IT management.  What I find interesting about cloud computing is not the technology but the way it's transforming IT into a service broker.  I'll give you an example; I recently spoke with a customer who was asked by the business units to provide a management solution for their business applications.   Like many IT shops, they have to become more efficient, provide better levels of services, reduce overall IT costs and just do not have the resources to take on new services.  Knowing of the limitations on resources, the IT manager decided to look into other services that would provide the best level of service to his business but yet still feel like they had control and input into the service provided. 

After looking at several options, the IT manager decided to go with HP's APM (Application Performance Management solution based on HP BAC suite of products) SaaS offering to manage their business applications.  He worked with the business to understand the requirements, the applications usage, and their agreed service levels with the business' partners and customers.  IT then worked very closely with HP SaaS to design and implement the solution.  They estimated that the solution would take 12 weeks to implement across all their business units and applications.  Since IT was a partner with SaaS, acting as a broker between the business and the solution, they were able to go live in 7 weeks.  The business units were happy with having their own BAC dashboard views and reports that allowed them to gain insights into application performance issues.  Some business units also used BAC to trend how customers experience their application in order to tune the application during development.  Since  IT does not have to worry about housing or maintaining the tool, they were able to free up resources to help take on level 1 support for the business unit’s applications.  Also, IT continues to work with HP SaaS and the business to enhance and add new application performance management services. 

When the customer was telling me his story, he never said cloud or IT broker but that was exactly how he was explaining it.  He was requested by the business to support their applications.  Due to lack of resources he turned to a cloud offering (HP SaaS) and acted as a broker between IT and the business.  So many times we forget about the people and the processes and just focus on the technology but I think cloud is starting changing the way IT looks at offering services.  Also notice that IT is not hands-off in the cloud.  IT is just as responsible to make sure the right level and quality of service is being offered and delivered by the cloud provider.  This is why it’s important for IT to view the cloud provider as a partner and to be involved in the requirements, planning and delivery of the IT services.  In the end, the business still sees IT as responsible no matter how the service is delivered. 


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About the Author(s)
  • Anil is an enterprise software professional with 15+ years of experience. He has both breadth and depth of understanding in IT Infrastructure management including Network, System, Storage, Virtualization and Cloud. As a product manager, Anil had successfully introduced many new products into the world wide market.He innovates on regular basis and he holds many patents.
  • Doug is a subject matter expert for network and system performance management. With an engineering career spanning 25 years at HP, Doug has worked in R&D, support, and technical marketing positions, and is an ambassador for quality and the customer interest.
  • Drew is a subject matter expert for the BSM product structure, the BSM simplification program and the BSM Customer Appreciation Program. With a career spanning 10 years at HP, Drew has worked in Consulting and Product Management on various HP Software management products.
  • Dan is a subject matter expert for BSM now working in a Technical Product Marketing role. Dan began his career in R&D as a devloper, and team manger. He most recently came from the team that created and delivered engaging technical training to HP pre-sales and Partners on BSM products/solutions. Dan is the co-inventor of 6 patents.
  • This account is for guest bloggers. The blog post will identify the blogger.
  • Manoj Mohanan is a Software Engineer working in the HP OMi Management Packs team. Apart being a developer he also dons the role of an enabler, working with HP Software pre-sales and support teams providing technical assistance with OMi Management Packs. He has experience of more than 8 years in this product line.
  • Nimish Shelat is currently focused on Datacenter Automation and IT Process Automation solutions. Shelat strives to help customers, traditional IT and Cloud based IT, transform to Service Centric model. The scope of these solutions spans across server, database and middleware infrastructure. The solutions are optimized for tasks like provisioning, patching, compliance, remediation and processes like Self-healing Incidence Remediation and Rapid Service Fulfilment, Change Management and Disaster Recovery. Shelat has 21 years of experience in IT, 18 of these have been at HP spanning across networking, printing , storage and enterprise software businesses. Prior to his current role as a World-Wide Product Marketing Manager, Shelat has held positions as Software Sales Specialist, Product Manager, Business Strategist, Project Manager and Programmer Analyst. Shelat has a B.S in Computer Science. He has earned his MBA from University of California, Davis with a focus on Marketing and Finance.
  • Architect and User Experience expert with more than 10 years of experience in designing complex applications for all platforms. Currently in Operations Analytics - Big data and Analytics for IT organisations. Follow me on twitter @nuritps
  • Pranesh Ramachandran is a Software Engineer working in HP Software’s System Management & Virtualization Monitoring products’ team. He has experience of more than 7 years in this product line.
  • Ramkumar Devanathan (twitter: @rdevanathan) works in the IOM-Customer Assist Team (CAT) providing technical assistance to HP Software pre-sales and support teams with Operations Management products including vPV, SHO, VISPI. He has experience of more than 12 years in this product line, working in various roles ranging from developer to product architect.
  • Ron is a subject matter expert for BSM\APM, Currently in the Demo Solutions Group. Ron have over thirteen years of technology experience, and a proven track record in providing exceptional customer service. He began his career in R&D as a software engineer, and team manager.
  • Stefan Bergstein is chief architect for HP’s Operations Management & Systems Monitoring products, which are part HP’s business service management solution. His special research interests include virtualization, cloud and software as a service.
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