Business Service Management (BAC/BSM/APM/NNM)
More than everything monitoring, BSM provides the means to determine how IT impacts the bottom line. Its purpose and main benefit is to ensure that IT Operations are able to reactively and proactively determine where they should be spending their time to best impact the business. This covers event management to solve immediate issues, resource allocation and through reporting performance based on the data of applications, infrastructure, networks and from third-party platforms. BSM includes powerful analytics that gives IT the means to prepare, predict and pinpoint by learning behavior and analyzing IT data forward and backwards in time using Big Data Analytics applied to IT Operations.

New Video: Create an SLA with HP BSM's Service Level Management - in just minutes!

create_sla_thumb.pngHP’s Service Level Management (SLM) software enables you to proactively manage service levels from the business perspective. SLM monitors application service levels against business objectives to show the business that IT is meeting its obligations.


In this new video, you’ll see how you can set up SLM to monitor your application - in just minutes!

Analytics to the rescue: How you can cut MTTR by half and save weeks of work

Find out how we designed a unique Proof of Concept “what if” simulation for analytics data that demonstrated the crucial role they can play in identifying anomalies in real-time and rooting out the original cause of the problems.

How to get IT service analytics in just 2 minutes

With our new version of Service Health Analyzer 9.23, it is now easier than ever to boost your IT management with the best of the industry analytics capabilities. This blog will show how you can get advance analytics capabilities with no extra hardware and almost no configuration set up. You will also get some tips on how to boost your SHA capabilities to drive more value in less time.

HP SiteScope Trial and Freemium

One month ago HP Software delivered a well-attended technical breakout session at HP Discover Las Vegas titled “From Zero to Value in less than 60 minutes with HP SiteScope”.  At this event HP announced the launch of a new SiteScope freemium.  Another method for you to evaluate SiteScope.



HP SiteScope custom monitors and content packaging

HP SiteScope is an agentless application and infrastructure monitoring software solution containing several out of the box useful monitors for common systems or applications in the IT world. Though those monitors are generic and their thresholds can be configured.  They are dedicated to specific systems (product defined), so in case you need to monitor your own custom system, you’ll need a more flexible solution.



Multi-View - A new perspective for displaying the status of all monitors in a single view

While monitoring your IT environment using HP SiteScope, wouldn’t it be great to see all your monitors in one view.
You might also want to see monitors grouped in different ways, instead of in the standard SiteScope hierarchical view.

And what about being able to view SiteScope on a tablet or on a large screen…


HP provides you with more advancements in agentless monitoring for infrastructure and applications

Today HP introduced a new offering, HP SiteScope version 11.22, which gives you further enhancements in agentless application monitoring software solution that is easy to install, configure and use to provide quick time to value. 

Part 8: HP Diagnostics - Additional enhancements lead to comprehensive support

This is the eighth in a series of posts on HP Diagnostics 9.20, which was released in early June.  Each post talks about a specific new and/or enhanced feature or capability of this release of Diagnostics and how it will benefit you. This post will talk about  wider or more comprehensive support of the IT environment or applications that you are monitoring. 

Part 7: HP Diagnostics 9.20 – More OOTB options get you going faster

This is the seventh in a series of posts on HP Diagnostics 9.20.  This post discusses new and enhanced out-of-the-box capabilities that will help you be more efficient in your day-to-day activities as well as reduce the amount of time you spend configuring and setting up Diagnostics.

Part 6: HP Diagnostics 9.20 – Removing clutter and shortening the learning curve

This is the sixth post in an ongoing series of posts that discuss the new and/or enhanced features of HP Diagnostics 9.20.  This post discusses enhancements to Diagnostics' GUI, as well as new features that help you become more effective and productive in your use of this great tool.

Part 5: HP Diagnostics 9.20 - Monitoring your mobile application, quickly and easily

This is the fifth in a series of blog posts on the recently-released HP Diagnostics 9.20.  This post will talk specifically about a new feature in Diagnostics that will help you monitor your mobile applications; specifically, help you determine where in the application delivery chain the problem with your mobile app might be.

Part 4: Diagnostics 9.20 - Increased flexibility around alerting and thresholds

This is the fourth in a series of posts on HP Diagnostics 9.20.  The first 3 posts talked about new features in Diagnostics called “Java Thread State Analyzer” , “.pdf export”, and “Dashboard Creator”, respectively.  All of these new features discussed how to increase your productivity and efficiency on a day-to-day basis. This post talks about enhancements made to alerting capabilities in Diagnostics, which not only increases your efficiencies, but also provides you more flexibility and options when it comes to alerting.

Part 3: HP Diagnostics 9.20 - Customize your views based on what YOU need to see!

This is the third in a series of blog posts on HP Diagnostics 9.20, which was released during HP Discover.  The previous two blog posts discussed new features - Java Thread State Analyzer and .pdf export - that increase your efficiency when diagnosing an application-related problem.  The next feature, discussed in this post, also talks about increasing how productive and efficient you are and also how you are allowed greater flexibility by being able to customize a dashboard exactly to your needs.

Part 1: HP RUM 9.20 - drill-down into the user experience of SAP functionality

This is the first in a series of blog posts around the latest release of HP Real User Monitor (RUM) 9.20, which was announced several weeks ago during HP Discover.  Each blog post will discuss new and/or enhanced features of RUM and how they will benefit you.  This post discusses RUM's enhanced support for SAP, allowing you to gain deeper insight into the end user experience of this highly popular software.

Part 1: Diagnostics 9.20 - Increasing efficiency while enhancing collaboration

HP recently launched HP Diagnostics 9.20 which introduces many great new features, in addition to enhancements of many existing features and capabilities.  This is is the first in a series of many blog posts that will discuss new and enhanced features and the benefits you can expect to gain from them.

About the Author(s)
  • Anil is an enterprise software professional with 15+ years of experience. He has both breadth and depth of understanding in IT Infrastructure management including Network, System, Storage, Virtualization and Cloud. As a product manager, Anil had successfully introduced many new products into the world wide market.He innovates on regular basis and he holds many patents.
  • Doug is a subject matter expert for network and system performance management. With an engineering career spanning 25 years at HP, Doug has worked in R&D, support, and technical marketing positions, and is an ambassador for quality and the customer interest.
  • Drew is a subject matter expert for the BSM product structure, the BSM simplification program and the BSM Customer Appreciation Program. With a career spanning 10 years at HP, Drew has worked in Consulting and Product Management on various HP Software management products.
  • Dan is a subject matter expert for BSM now working in a Technical Product Marketing role. Dan began his career in R&D as a devloper, and team manger. He most recently came from the team that created and delivered engaging technical training to HP pre-sales and Partners on BSM products/solutions. Dan is the co-inventor of 6 patents.
  • This account is for guest bloggers. The blog post will identify the blogger.
  • Manoj Mohanan is a Software Engineer working in the HP OMi Management Packs team. Apart being a developer he also dons the role of an enabler, working with HP Software pre-sales and support teams providing technical assistance with OMi Management Packs. He has experience of more than 8 years in this product line.
  • Nimish Shelat is currently focused on Datacenter Automation and IT Process Automation solutions. Shelat strives to help customers, traditional IT and Cloud based IT, transform to Service Centric model. The scope of these solutions spans across server, database and middleware infrastructure. The solutions are optimized for tasks like provisioning, patching, compliance, remediation and processes like Self-healing Incidence Remediation and Rapid Service Fulfilment, Change Management and Disaster Recovery. Shelat has 21 years of experience in IT, 18 of these have been at HP spanning across networking, printing , storage and enterprise software businesses. Prior to his current role as a World-Wide Product Marketing Manager, Shelat has held positions as Software Sales Specialist, Product Manager, Business Strategist, Project Manager and Programmer Analyst. Shelat has a B.S in Computer Science. He has earned his MBA from University of California, Davis with a focus on Marketing and Finance.
  • Architect and User Experience expert with more than 10 years of experience in designing complex applications for all platforms. Currently in Operations Analytics - Big data and Analytics for IT organisations. Follow me on twitter @nuritps
  • Pranesh Ramachandran is a Software Engineer working in HP Software’s System Management & Virtualization Monitoring products’ team. He has experience of more than 7 years in this product line.
  • Ramkumar Devanathan (twitter: @rdevanathan) works in the IOM-Customer Assist Team (CAT) providing technical assistance to HP Software pre-sales and support teams with Operations Management products including vPV, SHO, VISPI. He has experience of more than 12 years in this product line, working in various roles ranging from developer to product architect.
  • Ron is a subject matter expert for BSM\APM, Currently in the Demo Solutions Group. Ron have over thirteen years of technology experience, and a proven track record in providing exceptional customer service. He began his career in R&D as a software engineer, and team manager.
  • Stefan Bergstein is chief architect for HP’s Operations Management & Systems Monitoring products, which are part HP’s business service management solution. His special research interests include virtualization, cloud and software as a service.
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