Business Service Management (BAC/BSM/APM/NNM)
More than everything monitoring, BSM provides the means to determine how IT impacts the bottom line. Its purpose and main benefit is to ensure that IT Operations are able to reactively and proactively determine where they should be spending their time to best impact the business. This covers event management to solve immediate issues, resource allocation and through reporting performance based on the data of applications, infrastructure, networks and from third-party platforms. BSM includes powerful analytics that gives IT the means to prepare, predict and pinpoint by learning behavior and analyzing IT data forward and backwards in time using Big Data Analytics applied to IT Operations.

HP and Microsoft, how does this help me manage my IT environment?

by Michael Procopio



 HP and Microsoft recently made a joint announcement, saying they intend to invest $250 million over the next three years to significantly simplify technology environments for customers.


 It included many parts of the HP Enterprise Business products. But, what does this really mean to customers who use HP Software & Solutions products?


This was a huge announcement in terms of the number of different parts. The clearest write-up I have seen covering the whole announcement is on a TechNet blog.


Indeed, a portion of this announcement was to say ‘these two companies are writing a $250M check to fund additional R&D on joint solutions.’ I’m guessing that means some smart folks got together and realized that expanding the long-standing relationship between the two companies would have an extremely positive impact for customers.


I have seen a number of blog posts that don’t seem to ‘get’ the value in the announcement. However, Jim Frey, in aNetwork World blog post, seems to understand what we are trying to accomplish. He wrote:


“The result could just be the most complete story for Cloud that we have seen to date. It includes hypervisor technology that IBM does not. It addresses the application software that VCE does not. And, it includes the infrastructure technologies that Oracle does not.”


So here’s what I think the announcement means to HP Software & Solutions customers.


In a sentence


HP and Microsoft are working together to make infrastructure management and application management better—whether it is physical or virtual (including Hyper-V) with new integrations between software products.


Details


1/ HP Business Service Management (BSM) will collaborate with HP Insight Software (from HP’s Enterprise Server group) and Microsoft (System Center) to provide integrated and interoperable virtualization and management solutions to reduce complexity in the datacenter.


Note: HP Insight Software provides hardware level and remote management for HP hardware. It also provides control of your Windows, HP-UX, Linux, OpenVMS and NonStop environments.


It means: if you have a multi-OS/hypervisor environment, including Windows you get an integrated solution to monitor and manage your servers.


2/ HP will work with Microsoft to provide bi-directional integrations between HP Business Service Management and Microsoft System Center for enterprise systems and application monitoring. 


It means: if you have a multi-OS/hypervisor environment, including Windows you get a heterogeneous solution to monitor and manage servers, the software on them and end-user performance. HP Software has HP Operation Manager including HP SiteScope for server management and HP BPM and HP RUM modules of HP BAC for end user management.


3/ In addition, we will develop bi-directional integrations between HP Business Service Automation (BSA) and Microsoft System Center for OS, application provisioning and compliance management.


It means: if you have a multi-OS/hypervisor environment, including Windows you get a heterogeneous solution for configuration and compliance (checks that servers are configured per your policies) management.


4/ For the SMB market (defined as customers with 50 servers or less), there will be “Virtualization Smart bundles” with prepackaged elements of HP Operation Center.


It means: Virtualization solutions are easier to buy and deploy since it is in one bundled package. There is a separate document on “Virtualization Smart bundles.”


Related Items:



 


Get the latest updates on our Twitter feed @HPITOps http://twitter.com/HPITOps


Join the HP OpenView & Operations Management group on LinkedIn.



 



 

BAC 8.03 release - what's new

by Michael Procopio


Release Highlights






  • Service Level Management (SLM) enhancements:






    • SLM now enables customization of the First day of month setting which is used in calculating agreements.




    • A new business rule, EMS Events Availability, calculates status for the System Availability KPI assigned to an EMS Monitor CI. This enables you to include EMS events as part of the SLM calculation.






  • Platform enhancements:






    • Update of Java Runtime Environment running on Business Availability Center servers to JRE 1.5.0_18




    • Mutual authentication: Users can set up authentication for both the Discovery and Dependency Mapping (DDM) Probe and Business Availability Center running an embedded UCMDB, with certificates. The certificate for each side is sent and authenticated before the connection is established.






  • Real User Monitor Engine enhancements:






    • Support for Oracle Forms NCA version 10g






  • System Availability Management enhancement:






    • Added the ability to control the location of the ellipsis ("...") used in long labels in System Availability Management Reports. This enables you to move the ellipsis from the end to the middle of the label.






  • Dashboard enhancement:






    • Added the ability to drill down from Dashboard to the Event Log report from Windows and UNIX CIs.






  • TransactionVision enhancement:






    • Support for LW-SSO 2.2 has been added to the UI/Job Server.




    • Database Admin privileges are no longer required to set up a database for use with TransactionVision.





    For Business Availability Center, Michael Procopio


    Get the latest updates on our Twitter feed @HPITOps http://twitter.com/HPITOps


    Join the HP Software group on LinkedIn and/or the Business Availability Center group on LinkedIn.


     




Announcing a New BSM Solution Offering for Virtualization

by Michael Procopio


The new offerings include enhancements to HP
Server Automation
, HP
Client Automation
, HP
Storage Essentials
, HP
Network Automation
, and HP Operations
Manager
software.


According to a recent report from
Gartner(1), "Virtualization’s impact on the overall IT industry has
been dramatic, and virtualization will continue to be the leading catalyst for
infrastructure and operations software change through 2013. Organizations are
looking at ways to cut costs, better utilize assets, and reduce implementation
and management time and complexity."


Although virtualization is often adopted to help reduce capital expenditures,
it can trigger increased management expenses and lead to more pronounced
organizational silos. The new HP offerings bridge all the physical and virtual
data center silos through management and automation. This reduces complexity and
ultimately management costs.


"HP business service automation software helps us eliminate manual,
error-prone tasks by automating server lifecycle management, including
provisioning multiple operating systems, software installation, deployment of
patches, configuration management and audits," said Ron Cotten, senior manager
IT OSS Engineering, Level 3 Communications, a leading international provider of
voice, video, and data communications services. "With HP Server Automation, we
are able to patch over 1800 servers in 24 hours, which helps us reduce scheduled
downtime."


The updated HP business service offerings help you:


 


· Increase administrator effectiveness with HP
Operations Manager for virtualization
by monitoring the availability and
performance of all virtual and physical assets through a common dashboard.


· Reduce the risk of downtime with HP Network Automation, which for the
first time gives the network administrator control of the VMware vSwitch in
addition to the physical network environments.


· Provision the right amount of storage to keep applications performing
properly without overspending on excess storage with HP
Server Automation
, the first solution in the industry that gives server
administrators this capability.


· Reduce problem resolution times with HP
Storage Essentials
Performance Edition by quickly identifying,
troubleshooting and reporting performance metric related trends in physical and
virtual environments.


 


“To make virtualization cost effective, customers must minimize operating
expenses and have seamless management of infrastructure silos,” said Erik
Frieberg, vice president of Product Marketing, Software & Solutions, HP.
“Our newly enhanced HP business service offerings help customers manage all
aspects of the physical and virtual application infrastructure to unlock the
true promise of virtualization.”


HP Software Professional Services provides solution consulting services to
accelerate the value of business service automation and business service
management software investments.


HP
Server Automation
, HP
Client Automation
, HP
Storage Essentials
and HP
Network Automation
are available now. HP Operations Manager Virtualization Smart
Plug-In
will be available next month.


 


 

Webinar - "The Cloud and Your Applications: What is the Impact on Application Management"

 


Date: Thursday, July 30, 2009


Time: 11 am Pacific / 2 pm Eastern / 7:00 pm GMT Daylight Time


Are your applications doing what they are supposed to be doing? Cloud computing, tiered applications, Software as a Service (SaaS) – all add complexity and make that question more difficult to answer.

Customers are finding more business service problems. The result: customer satisfaction and retention is at risk. The good news is that despite declining budgets, you can reduce downtime, increase service levels, and improve user experience quality. 

Hear EMA Research Director Julie Craig share the early results of a recent market research survey.  You’ll also hear from HP Product Marketing Manager Amy Feldman, who will share customer best practices and success stories.


Register at http://www.enterprisemanagement.com/research/asset.php?id=1506



Related Items: 





HP Software Universe - Mainstage Robin Purohit

After a break Mainstage split into a
Business Intelligence session and a Business Technology Optimization (BTO)
session, I went to the later hosted by
Robin
Purohit, vice president and general manger, Software Products, HP Software &
Solutions



Here are some bits I found
interesting:



  1. There are 15M virtual servers now and
    it is expected to double in 2 years.


  2. Three key areas of change IT will see
    are: virtualization, SaaS and Web 2.0.


  3. Web 2.0 screws up a lot in management,
    HP is building Web 2.0 compatibility into BTO tools.


  4. Dataprotector, monitoring tools and
    mapping tools are including or working to include virtualization capability.


  5. Service Manager and Asset Manager are
    now available as SaaS.


  6. 35% of flash apps violate Adobe best
    practices. HP released a testing tool which you can download for free called
    SWFScan. The same
    technology is built into some of HP’s BTO products. Customers can also do a free
    trial of our scanning SaaS.


  7. One customer cut $5M  in costs just in
    automating incidents with HP Operations Orchestration.


  8. HP Software recently announced a suite
    of software for operations of Blackberry implementations. See HP and RIM Announce Strategic Alliance to Mobilize Business on
    BlackBerry
     for more details.


  9. HP Software is publishing
    configuration management best practices later this month.


  10. Brian Byun VP Global Alliances from VMware came on stage
    and announced announced an expanded partnership with HP to jointly develop
    software to manage VMware hypervisor technology. Denise Dubie at Network World
    wrote HP, VMware team to manage virtual
    servers
    .


There are a variety of Twitter accounts
you can follow as well as the hashtag #HPSU09. Search Twitter for
#HPSU09
.


HPITOps  – Covers BSM, ITFM, ITSM, Operations and
Network Management


HPSU09  – show logistics and other
information


HPSoftwareCTO


informationCTO


HPSoftware


BTOCMO – HP BTO Chief Marketing Officer


 


For HP BSM, Michael Procopio

HP Software Universe – Mainstage Andy Isherwood


Andy Isherwood VP, Support & Services
kicked off Mainstage.


There are four key areas shown in the picture above. HP announced this week its  IT Financial Management offering. Andy likened ITFM to an ERP system for IT. Information Management magazine wrote an article on HP ITFM.


HP has had offerings in IT Performance Analytics and IT Resource Optimization for awhile. HP Cloud Assure was announced was announced in May 2009, HP Unveils “Cloud Assure” to Drive Business Adoption of Cloud Services


Some key points from his opening remarks:



  1. Prepare for coming out of the
    recession when cutting costs and innovating.


  2. Best in class means being good at all
    four - aligning to the business, taking out costs, increasing efficiency and
    consolidation.


  3. Jetblue, Altec and T-Mobile were the
    winners of the HP Software Award of Excellence.


  4. As an example of the quick ROI
    companies can get, Altec produced 10% application downtime reduction, 20% faster
    response time, 15% increase in customer satisfaction and a 300% improve
    application transaction time in 6 months.


  5. Last year we were HP Software, this
    year HP Software and Solutions. This was the combining HP Software with HP
    Consulting and Integration. The net result increased our delivery options. In
    addition to offering software for in-house use, HP now has EDS, SaaS and
    continues with it Partners


  6. HP SaaS business is seven years old
    this year and has 650 customers.


You can read other coverage of HP Software Universe in the ITOpsBlog. There are a variety of Twitter accounts
you can follow:


HPITOps  – Covers BSM, ITFM, ITSM, Operations and
Network Management


HPSU09  – show logistics and other
information


HPSoftwareCTO


informationCTO


HPSoftware


BTOCMO – HP BTO Chief Marketing Officer


as well as the Twitter hashtag #HPSU09


For HP BSM, Michael Procopio


 

Monitoring your cloud computing as easy as calling an airport shuttle

HP made an announcement about new cloud computing management capabilities today: HP Unveils "Cloud Assure" to Drive Business Adoption.


HP currently offers Software-as-a-Service (SaaS) for individual management applications such as HP Business Availability Center (BAC) and HP Service Manager primarily for intranet and extranet applications.




HP Cloud Assure helps customers validate:



  • Security – by scanning networks, operating systems, middleware layers and web applications. It also performs automated penetration testing to identify potential vulnerabilities. This provides customers with an accurate security-risk picture of cloud services to ensure that provider and consumer data are safe from unauthorized access.

  • Performance – by making sure cloud services meet end-user bandwidth and connectivity requirements and provide insight into end-user experiences. This helps validate that service-level agreements are being met and can improve service quality, end-user satisfaction and loyalty with the cloud service.

  • Availability – by monitoring cloud-based applications to isolate potential problems and identify root causes with end-user environments and business processes and to analyze performance issues. This allows for increased visibility, service uptime and performance.




HP Cloud Assure provides control over the three types of cloud service environments:



  • For Infrastructure as a Service, it helps ensure sufficient bandwidth ability and validates appropriate levels of network, operating system and middleware security to prevent intrusion and denial-of-service attacks.

  • For Platform as a Service, it helps ensure customers who build applications using a cloud platform are able to test and verify that they have securely and effectively built applications that can scale and meet the business needs.

  • For Software as a Service, it monitors end-user service levels on the cloud applications, loads tests from a business process perspective and tests for security penetration.




A diagram showing the differences in the services is at Cloud Computing Basics.




In the end it doesn't matter where the service is; you need to be sure it is available and performing to expectations. Cloud Assure provides the capability in a way that is very agile. You say "I need this service monitored" and it is monitored. Its just like calling for an airport shuttle -- you call, they show up.




Related articles:





For Business Availability Center Michael Procopio, product manager HP Problem Isolation.

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About the Author(s)
  • Doug is a subject matter expert for network and system performance management. With an engineering career spanning 25 years at HP, Doug has worked in R&D, support, and technical marketing positions, and is an ambassador for quality and the customer interest.
  • Dan is a subject matter expert for BSM now working in a Technical Product Marketing role. Dan began his career in R&D as a devloper, and team manger. He most recently came from the team that created and delivered engaging technical training to HP pre-sales and Partners on BSM products/solutions. Dan is the co-inventor of 6 patents.
  • This account is for guest bloggers. The blog post will identify the blogger.
  • Over 11 years of experience in design and development of NMS/EMS products and presently with the Device content support covering broad based features of multitude device vendors in NNMi.
  • Manoj Mohanan is a Software Engineer working in the HP OMi Management Packs team. Apart being a developer he also dons the role of an enabler, working with HP Software pre-sales and support teams providing technical assistance with OMi Management Packs. He has experience of more than 8 years in this product line.
  • HP Software BSM Social Media
  • Nimish Shelat is currently focused on Datacenter Automation and IT Process Automation solutions. Shelat strives to help customers, traditional IT and Cloud based IT, transform to Service Centric model. The scope of these solutions spans across server, database and middleware infrastructure. The solutions are optimized for tasks like provisioning, patching, compliance, remediation and processes like Self-healing Incidence Remediation and Rapid Service Fulfilment, Change Management and Disaster Recovery. Shelat has 21 years of experience in IT, 18 of these have been at HP spanning across networking, printing , storage and enterprise software businesses. Prior to his current role as a World-Wide Product Marketing Manager, Shelat has held positions as Software Sales Specialist, Product Manager, Business Strategist, Project Manager and Programmer Analyst. Shelat has a B.S in Computer Science. He has earned his MBA from University of California, Davis with a focus on Marketing and Finance.
  • Architect and User Experience expert with more than 10 years of experience in designing complex applications for all platforms. Currently in Operations Analytics - Big data and Analytics for IT organisations. Follow me on twitter @nuritps
  • 36-year HP employee that writes technical information for HP Software Customers.
  • Pranesh Ramachandran is a Software Engineer working in HP Software’s System Management & Virtualization Monitoring products’ team. He has experience of more than 7 years in this product line.
  • Ramkumar Devanathan (twitter: @rdevanathan) works in the IOM-Customer Assist Team (CAT) providing technical assistance to HP Software pre-sales and support teams with Operations Management products including vPV, SHO, VISPI. He has experience of more than 12 years in this product line, working in various roles ranging from developer to product architect.
  • Ron Koren is a subject matter expert for BSM / APM, currently in the Demo Solutions Group acting as a Senior Architect. Ron has over fourteen years of technology experience, and a proven track record in providing exceptional customer service. Ron began his career in R&D as a software engineer, and later as a team manager. Ron joined HP software in 2007 as an engineer in the Customer-Oriented R&D team. Prior to joining HP, Ron held a leadership development role at Israel’s largest bank. Ron holds a B.S. in Computer Science from The Interdisciplinary Center, Herzliya Israel.
  • Stefan Bergstein is chief architect for HP’s Operations Management & Systems Monitoring products, which are part HP’s business service management solution. His special research interests include virtualization, cloud and software as a service.
  • With 11 plus years of very broad experience as a deployment expert for all the NMC products, my deliverables includes helping the Sales and Pre-Sales team in sizing and architecting the solution and hardware, assisting the implementers in product deployment and helping the customers directly when the products are deployed in production setup. As part of Customer Assist Team, I participate in a lot of customer facing activities from R&D side and provides best practices of using HP SW NMC products for efficient network management and leverage my rich experience in Network Node Manager and related iSPIs products.
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