Business Service Management (BAC/BSM/APM/NNM)
More than everything monitoring, BSM provides the means to determine how IT impacts the bottom line. Its purpose and main benefit is to ensure that IT Operations are able to reactively and proactively determine where they should be spending their time to best impact the business. This covers event management to solve immediate issues, resource allocation and through reporting performance based on the data of applications, infrastructure, networks and from third-party platforms. BSM includes powerful analytics that gives IT the means to prepare, predict and pinpoint by learning behavior and analyzing IT data forward and backwards in time using Big Data Analytics applied to IT Operations.

HP Software Universe – Mainstage Andy Isherwood


Andy Isherwood VP, Support & Services
kicked off Mainstage.


There are four key areas shown in the picture above. HP announced this week its  IT Financial Management offering. Andy likened ITFM to an ERP system for IT. Information Management magazine wrote an article on HP ITFM.


HP has had offerings in IT Performance Analytics and IT Resource Optimization for awhile. HP Cloud Assure was announced was announced in May 2009, HP Unveils “Cloud Assure” to Drive Business Adoption of Cloud Services


Some key points from his opening remarks:



  1. Prepare for coming out of the
    recession when cutting costs and innovating.


  2. Best in class means being good at all
    four - aligning to the business, taking out costs, increasing efficiency and
    consolidation.


  3. Jetblue, Altec and T-Mobile were the
    winners of the HP Software Award of Excellence.


  4. As an example of the quick ROI
    companies can get, Altec produced 10% application downtime reduction, 20% faster
    response time, 15% increase in customer satisfaction and a 300% improve
    application transaction time in 6 months.


  5. Last year we were HP Software, this
    year HP Software and Solutions. This was the combining HP Software with HP
    Consulting and Integration. The net result increased our delivery options. In
    addition to offering software for in-house use, HP now has EDS, SaaS and
    continues with it Partners


  6. HP SaaS business is seven years old
    this year and has 650 customers.


You can read other coverage of HP Software Universe in the ITOpsBlog. There are a variety of Twitter accounts
you can follow:


HPITOps  – Covers BSM, ITFM, ITSM, Operations and
Network Management


HPSU09  – show logistics and other
information


HPSoftwareCTO


informationCTO


HPSoftware


BTOCMO – HP BTO Chief Marketing Officer


as well as the Twitter hashtag #HPSU09


For HP BSM, Michael Procopio


 

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About the Author(s)
  • Anil is an enterprise software professional with 15+ years of experience. He has both breadth and depth of understanding in IT Infrastructure management including Network, System, Storage, Virtualization and Cloud. As a product manager, Anil had successfully introduced many new products into the world wide market.He innovates on regular basis and he holds many patents.
  • Doug is a subject matter expert for network and system performance management. With an engineering career spanning 25 years at HP, Doug has worked in R&D, support, and technical marketing positions, and is an ambassador for quality and the customer interest.
  • Drew is a subject matter expert for the BSM product structure, the BSM simplification program and the BSM Customer Appreciation Program. With a career spanning 10 years at HP, Drew has worked in Consulting and Product Management on various HP Software management products.
  • Dan is a subject matter expert for BSM now working in a Technical Product Marketing role. Dan began his career in R&D as a devloper, and team manger. He most recently came from the team that created and delivered engaging technical training to HP pre-sales and Partners on BSM products/solutions. Dan is the co-inventor of 6 patents.
  • This account is for guest bloggers. The blog post will identify the blogger.
  • Manoj Mohanan is a Software Engineer working in the HP OMi Management Packs team. Apart being a developer he also dons the role of an enabler, working with HP Software pre-sales and support teams providing technical assistance with OMi Management Packs. He has experience of more than 8 years in this product line.
  • Architect and User Experience expert with more than 10 years of experience in designing complex applications for all platforms. Currently in Operations Analytics - Big data and Analytics for IT organisations. Follow me on twitter @nuritps
  • Pranesh Ramachandran is a Software Engineer working in HP Software’s System Management & Virtualization Monitoring products’ team. He has experience of more than 7 years in this product line.
  • Ramkumar Devanathan (twitter: @rdevanathan) works in the IOM-Customer Assist Team (CAT) providing technical assistance to HP Software pre-sales and support teams with Operations Management products including vPV, SHO, VISPI. He has experience of more than 12 years in this product line, working in various roles ranging from developer to product architect.
  • Ron is a subject matter expert for BSM\APM, Currently in the Demo Solutions Group. Ron have over thirteen years of technology experience, and a proven track record in providing exceptional customer service. He began his career in R&D as a software engineer, and team manager.
  • Stefan Bergstein is chief architect for HP’s Operations Management & Systems Monitoring products, which are part HP’s business service management solution. His special research interests include virtualization, cloud and software as a service.
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