Business Service Management (BAC/BSM/APM/NNM)
More than everything monitoring, BSM provides the means to determine how IT impacts the bottom line. Its purpose and main benefit is to ensure that IT Operations are able to reactively and proactively determine where they should be spending their time to best impact the business. This covers event management to solve immediate issues, resource allocation and through reporting performance based on the data of applications, infrastructure, networks and from third-party platforms. BSM includes powerful analytics that gives IT the means to prepare, predict and pinpoint by learning behavior and analyzing IT data forward and backwards in time using Big Data Analytics applied to IT Operations.

How to get IT service analytics in just 2 minutes

With our new version of Service Health Analyzer 9.23, it is now easier than ever to boost your IT management with the best of the industry analytics capabilities. This blog will show how you can get advance analytics capabilities with no extra hardware and almost no configuration set up. You will also get some tips on how to boost your SHA capabilities to drive more value in less time.

Why everyone is talking about analytics at HP Discover

Big data block.pngAs I have been chatting with customers here in Barcelona at HP Discover, I’ve noticed that it seems like everyone is using the word “Analytics”. It’s clearly a massive trend in IT and across business in general. But what’s behind this trend?


Guest post by Peretz Regev, R&D Director for Big Data Analytics

How to automate anomaly isolation with Performance Anywhere

analyticsinvestigation.pngBy Udi Shagal, Analytics product manager, and Eran Samuni, Analytics R&D Manager — HP Performance Anywhere


Identifying anomalies and qualifying probable causes is an important process that leads to faster resolution and better performance. In this blog post, we explore how predictive analytics, machine learning and advanced correlation capabilities can work together to help automate anomaly isolation processes.

Capacity Planning: Achieve higher resource utilization through ‘Optimal Oversubscription’

As companies seek to gain speed, agility, and cost savings out of their virtualization initiatives, trying to improve the utilization of their resources can be a difficult task.  IT organizations need analytic capabilities to help them optimize their virtualized environments and to help them make intelligence decisions when it comes to capacity planning for the future.  Guest blogger Shiva Prakash from HP’s Service Intelligence R&D team explains some of the tips and tricks for making optimization an easier task.

Labels: Analytics

2012 is all about Big Data


I’ve noticed an interesting trend happening lately.  It seems every few days, I see new reports predicting 2012 as the rise of analytics – especially around predictive analytics.  It seems to be “cool” to talk about data analytics.  And the discussions around the topic of analytics are everywhere, and impacting every industry.


What can HP offer in the way of data analytics to help with the issue of Big Data in IT Ops?

Customizing reports in Service Health Reporter (SHR)

Vendors acknowledge that in any enterprise reporting tool, irrespective of how good the out of the box reports, it is impossible to consider every possible scenario found in the customer’s environment. A lot of effort in the development activities of reporting solutions goes into the ease of use, and ease of customization capabilities of the product. The lack of an easy customization capability leads to costs associated with ramp up on learning, training and maintenance of the customized reports.


To that end, HP Service Health Reporter (HP SHR), attempts to make the report customization easy for its users.


Krishna Mahadevan Ramakrishnan and Prapulla B, SHR R&D Engineers, explain...

Labels: Analytics

Benefits of Using a Column Store DBMS in SHR

Service Health Reporter (SHR) uses Sybase IQ, a Column based Database Management System (DBMS), to implement its Data Warehouse. The choice of DBMS technology in SHR proves to be an advantageous choice for data analytics, storage and aggregations.


Balasubramanya Ramananda of the SHR R&D team expains.

Labels: Analytics

Recorded Demo and Overview Video of Service Health Analyzer

Last week at HP Discover in Vienna, we launched a new BSM predictive analytics tool called Service Health Analyzer.  Already, we have heard a lot of positive feedback.  Many have asked for a video demonstration of the tool at work. 


Ask and you shall receive.  :smileyhappy:  This video shows you how SHA uses the Run-Time Service Model (RTSM)  to capture and correlate metric data with anomalies to help forecast issues.  Enjoy!


Labels: Analytics

Forecasting Issues in Your Data Center

175x113_Live-Coverage.gifIf you could forecast potential issues in your data center, what would it mean to you?  Would advance warning technology be useful?  If you could be notified early of an impending problem, would it benefit your business?


Announced this week at HP Discover Vienna, HP Service Health Analyzer is providing IT managers this exact capability -- to anticipate, prevent and remediate IT incidents before they impact the business. 


Service Health Analyzer (SHA) is a predictive analytics tool within HP’s Business Service Management Portfolio that will change the way IT manages data and operates the data center.  Much like weather forecasters are monitoring and predicting major hurricanes and cyclones, SHA is using advanced analytics to forecast IT storms, which can help you prevent problems from impacting your business.

Labels: Analytics
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About the Author(s)
  • Doug is a subject matter expert for network and system performance management. With an engineering career spanning 25 years at HP, Doug has worked in R&D, support, and technical marketing positions, and is an ambassador for quality and the customer interest.
  • Dan is a subject matter expert for BSM now working in a Technical Product Marketing role. Dan began his career in R&D as a devloper, and team manger. He most recently came from the team that created and delivered engaging technical training to HP pre-sales and Partners on BSM products/solutions. Dan is the co-inventor of 6 patents.
  • This account is for guest bloggers. The blog post will identify the blogger.
  • Over 11 years of experience in design and development of NMS/EMS products and presently with the Device content support covering broad based features of multitude device vendors in NNMi.
  • Manoj Mohanan is a Software Engineer working in the HP OMi Management Packs team. Apart being a developer he also dons the role of an enabler, working with HP Software pre-sales and support teams providing technical assistance with OMi Management Packs. He has experience of more than 8 years in this product line.
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  • Nimish Shelat is currently focused on Datacenter Automation and IT Process Automation solutions. Shelat strives to help customers, traditional IT and Cloud based IT, transform to Service Centric model. The scope of these solutions spans across server, database and middleware infrastructure. The solutions are optimized for tasks like provisioning, patching, compliance, remediation and processes like Self-healing Incidence Remediation and Rapid Service Fulfilment, Change Management and Disaster Recovery. Shelat has 21 years of experience in IT, 18 of these have been at HP spanning across networking, printing , storage and enterprise software businesses. Prior to his current role as a World-Wide Product Marketing Manager, Shelat has held positions as Software Sales Specialist, Product Manager, Business Strategist, Project Manager and Programmer Analyst. Shelat has a B.S in Computer Science. He has earned his MBA from University of California, Davis with a focus on Marketing and Finance.
  • Architect and User Experience expert with more than 10 years of experience in designing complex applications for all platforms. Currently in Operations Analytics - Big data and Analytics for IT organisations. Follow me on twitter @nuritps
  • 36-year HP employee that writes technical information for HP Software Customers.
  • Pranesh Ramachandran is a Software Engineer working in HP Software’s System Management & Virtualization Monitoring products’ team. He has experience of more than 7 years in this product line.
  • Ramkumar Devanathan (twitter: @rdevanathan) works in the IOM-Customer Assist Team (CAT) providing technical assistance to HP Software pre-sales and support teams with Operations Management products including vPV, SHO, VISPI. He has experience of more than 12 years in this product line, working in various roles ranging from developer to product architect.
  • Ron Koren is a subject matter expert for BSM / APM, currently in the Demo Solutions Group acting as a Senior Architect. Ron has over fourteen years of technology experience, and a proven track record in providing exceptional customer service. Ron began his career in R&D as a software engineer, and later as a team manager. Ron joined HP software in 2007 as an engineer in the Customer-Oriented R&D team. Prior to joining HP, Ron held a leadership development role at Israel’s largest bank. Ron holds a B.S. in Computer Science from The Interdisciplinary Center, Herzliya Israel.
  • Stefan Bergstein is chief architect for HP’s Operations Management & Systems Monitoring products, which are part HP’s business service management solution. His special research interests include virtualization, cloud and software as a service.
  • With 11 plus years of very broad experience as a deployment expert for all the NMC products, my deliverables includes helping the Sales and Pre-Sales team in sizing and architecting the solution and hardware, assisting the implementers in product deployment and helping the customers directly when the products are deployed in production setup. As part of Customer Assist Team, I participate in a lot of customer facing activities from R&D side and provides best practices of using HP SW NMC products for efficient network management and leverage my rich experience in Network Node Manager and related iSPIs products.
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